124 Customer Service jobs in Mysore

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate

Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

• Manage inbound and outbound customer queries via voice/email/chat
• Provide accurate information and resolve issues with empathy and professionalism
• Maintain service quality and adhere to process guidelines
• Document interactions and escalate unresolved concerns when necessary

Requirements:

• Excellent verbal and written communication skills in English
• Ability to work in rotational shifts (including night shifts)
• Basic computer proficiency and typing skills
• Freshers with strong communication are encouraged to apply
• Must have a stable internet connection and quiet workspace

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

• Respond to customer technical inquiries via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide clear and concise instructions to customers to resolve technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Follow established procedures and protocols for issue resolution.
• Identify and report recurring technical issues to product development teams.
• Educate customers on product features and best practices.
• Contribute to the knowledge base by creating and updating support articles.
• Ensure customer satisfaction by providing timely and effective support.
• Participate in team meetings and training sessions.
• Adhere to service level agreements (SLAs).

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field preferred.
• Proven experience in technical customer support or helpdesk roles.
• Strong understanding of common operating systems (Windows, macOS, Linux) and software applications.
• Excellent troubleshooting and problem-solving skills.
• Superb communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency in using CRM software and ticketing systems.
• Patience and a customer-centric approach.
• Ability to work independently and as part of a team.

• Handle escalated customer inquiries and resolve complex issues efficiently.
• Provide detailed product information and support to customers via phone, email, and chat.
• Process returns, exchanges, and refunds in accordance with company policies.
• Investigate and troubleshoot customer complaints, identifying root causes and implementing solutions.
• Maintain accurate customer records and update account information.
• Collaborate with internal teams (e.g., logistics, technical support) to ensure timely resolution of customer issues.
• Identify opportunities to improve customer service processes and policies.
• Gather customer feedback and provide insights to management for service enhancement.
• Ensure a positive and professional customer experience at all times.

• Proven experience (2+ years) in a customer service role, with at least 1 year in Tier 2 support.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Familiarity with e-commerce platforms and customer support software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience and empathy when dealing with challenging customer situations.
• Proficiency in using CRM systems and helpdesk tools.
• High school diploma or equivalent; some college coursework or a degree is a plus.

Walkin drive for "S&F - Order Management at Mysore on 24 Sep 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM:: Walk-In Drive on 24 Sep 2025 at Mysore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

Registration link for 1 to 2 years exp

Registration link for 2 to 4 years exp

Interview Information:

• Interview Date: 24 Sep 2025
• Interview Time: 09:30 Am till 12:30 Pm

Interview Venue -

Venue : Infosys BPM limited, Gate 2 in Mysore, Karnataka, India is No. 350, Hebbal Electronics City, Hootagalli, Mysuru, Karnataka

Documents to Carry:

• Please carry 2 set of updated CV(Hard Copy).
• Please carry Face Mask**.
• Mandatory to carry PAN Card or Passport for Identity proof.

NOTE: Candidates Needs to bring Pan card without fail for Assessment.

Interview Information:

• Interview Date: 24 Sep 25.
• Reporting Time: 09:30 AM till 11:00 AM
• Round 1 - Aptitude Assessment (10:00 AM to 12:00 PM)
• Round 2 - Ops Screening Face to Face interview (12:30 PM to 04:00 PM)
• Note - Post 11:30 AM (entry not allowed)

Job Description:

• Job Location : Mysore
• Qualification : Any Graduate
• Shifts: Australia/New Zealand shift
• Notice Period : Immediate joiners to 30days

Key Responsibilities

Order Management:

1. Manage and resolve customer inquiries related to orders, including tracking, shipping and delivery issues
2. Customer Service: Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries
3. Order Tracking and Resolution: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
4. Communication: Communicate with internal team, such as warehouse and shipping to resolve order-related issues
5. Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary
6. Process Improvement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
7. Data Entry and Record-Keeping: Accurately enter orders from Customer Order Form

Requirements:

Experience: 1-5 years of customer service experience, preferably in Order Management

1. Skills:
2. Excellent communication skills, problem solving and analytical skills
3. Strong attention to detail and ability to multitask
4. Proficiency in Microsoft Office
5. Ability to work in a fast-paced environment and adapt to changing priorities
6. Language: Fluency in English (written and verbal) is required

Regards,

Infosys BPM Recruitment team

• Provide advanced technical support and troubleshooting to customers via phone, email, and chat.
• Diagnose and resolve complex customer issues that cannot be resolved by Tier 1 support.
• Escalate unresolved issues to appropriate internal teams, providing detailed documentation.
• Guide customers through step-by-step solutions and product functionalities.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Contribute to the knowledge base by creating and updating help articles and FAQs.
• Ensure a high level of customer satisfaction by providing timely and effective support.
• Stay up-to-date with product updates, new features, and troubleshooting procedures.
• Adhere to company policies, procedures, and service level agreements (SLAs).

• High school diploma or equivalent; Bachelor's degree in a relevant field is a plus.
• Minimum of 2-3 years of experience in customer service, with at least 1 year in technical support or a similar role (Tier 2 experience preferred).
• Strong technical aptitude and ability to quickly learn new software and systems.
• Excellent problem-solving and troubleshooting skills.
• Superb communication (verbal and written) and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong organizational skills and attention to detail.
• Must have a reliable internet connection and a dedicated workspace suitable for remote work.