95 Customer Service jobs in Palda

Position: Customer Support Executive

Inbound Process

5 days working

9hrs Shift

Rotational Shifts for Males and for Females in between 7am to 8pm

Rotational off

Graduation Mandatory

Atleast 1 year Experience Mandatory

16.5k inhand + 2000 PLI

Work from office

Position: Customer Support Executive

Inbound Process

6 days working

9hr Shift

Graduate + Fresher

Undergraduate+ 1year experience

Rotational Shifts for Males and for Females till 8pm

Rotational Off

11k inhand salary.

Average Comms

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role

Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.

Key Responsibilities:

Advertising Postings

Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

Regularly track sold items and remove or update postings accordingly.

Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

Enhance existing postings by adding more complete information and optimizing for

customer engagement.

Customer Responses

Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

Aim to respond within 24 hours to ensure timely and effective customer support.

Clarify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research

Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

Recommend competitive pricing based on analysis.

Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.

Requirements:

Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

Strong English communication skills—both written and verbal.

Highly organized, self-motivated, and capable of working independently during

designated hours.

Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!

We are Bright:

Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.

Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.

Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.

Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.

Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.

Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.

We will be the first at-scale Consumer Tech company, built in India for Global markets.

About Our Founders:

Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).

Job Description:

What You'll do?

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
• Communicating with customers through various channels. Where possible create templates to be more effective.
• Acknowledging and resolving customer complaints.
• Complete understanding of products inside and out with ability to train the juniors
• Keeping records of customer interactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What You'll Bring?

• 0 - 1.5 years of customer service experience in handling US clients
• Willing to work in Night Shift.
• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.

What You’ll Get?

• A journey to create an AI-powered bank.
• An opportunity to work with A+ team in a fast-growing global startup.
• As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
• Building new processes and structures from the ground up

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Position: Customer Support Executive

Inbound Process

5 days working

9hrs Shift

Rotational Shifts for Males and for Females in between 7am to 8pm

Rotational off

Graduation Mandatory 

Atleast 1 year Experience Mandatory 

16.5k inhand + 2000 PLI

Work from office

Position: Customer Support Executive  

Inbound Process 

6 days working 

9hr Shift

Graduate + Fresher

Undergraduate+ 1year experience 

Rotational Shifts for Males and for Females till 8pm

Rotational Off

11k inhand salary.

Average Comms

Experience: 0-1 years

Salary: Rs 11,000 raising to Rs 20,000 per Month (in Hand)

Skills Required:

* Exceptional written and verbal communication skills.

* Proficiency in conveying ideas clearly and effectively.

* Ability to articulate solutions with clarity and empathy.

Responsibilities:

* Addressing customer inquiries: Respond promptly to customer queries via phone, email, or chat, providing accurate information and assistance.

* Resolving customer issues: Handle complaints or concerns effectively, escalating when necessary, and ensuring timely resolution to maintain customer satisfaction.

* Maintaining records: Document customer interactions, transactions, and feedback accurately in the system to track issues and improve service quality

The Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner.

1. Customer Interaction

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide detailed and accurate information about company products, services, and policies.
• Handle a high volume of interactions while maintaining professionalism and a positive attitude.

1. Issue Resolution

• Troubleshoot and resolve customer complaints or issues effectively.
• Coordinate with other departments to ensure prompt resolution of technical, billing, or service-related problems.
• Follow up with customers to ensure their concerns are fully addressed and resolved.

1. Customer Experience Enhancement

• Build and maintain positive relationships with customers to foster loyalty.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Gather customer feedback to help improve products, services, and customer support processes.

1. Record Keeping

• Maintain detailed and accurate records of customer interactions in the CRM system.
• Process orders, returns, exchanges, and refunds according to company procedures.
• Prepare regular reports on customer issues and feedback for management.

Education & Experience

• High school diploma or equivalent (Bachelors degree preferred).
• Prior experience in customer service or a similar role is an advantage.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and basic office applications.
• Ability to multitask and manage time effectively.

Personal Attributes

• Customer-focused with a friendly and empathetic demeanor.
• Patience and resilience under pressure.
• Strong attention to detail and ability to work independently or as part of a team.

• Customer satisfaction scores (CSAT).
• First Contact Resolution (FCR) rate.
• Average Response Time (ART) and Average Handling Time (AHT).
• Retention rate and positive feedback percentages.

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

• Quick-thinking problem solver with the ability to work under pressure.
• Punctual with great pride in professionalism.
• Fantastic customer service skills and excellent communication abilities.
• Knack for organization and multitasking in a fast paced environment.
• Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

• Excellent business communications skills in English language for phone, chat and email support.
• A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
• Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

• India office interview
• Head Quarter (Canada) office interview
• Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift