4 Customer Service jobs in Patiala
Customer Service Coordinator
Posted today
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Job Description
**Company**: Harison Generators Pvt. Ltd.
**Location**: Patiala
**Department**: Service
**Key Responsibilities**:
- Coordinate service schedules and assign tasks to technicians.
- Handle customer queries, complaints, and service requests.
- Maintain service records, reports, and documentation.
- Ensure timely resolution of breakdowns and preventive maintenance.
- Coordinate with sales, stores, and operations for smooth workflow.
**Requirements**:
- Graduate/Diploma in relevant field.
- 1-3 years’ experience in service coordination/after-sales support (preferred in generator/power industry).
- Strong communication, organizational, and multitasking skills.
- Proficiency in MS Office and basic ERP/CRM tools.
**Benefits**:
- Competitive salary + incentives.
- Growth opportunities within the company.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Work Location: In person
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Customer Care Representative
Posted today
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Job Description
- **Resolving issues**: Addressing and resolving customer complaints, concerns, and technical problems.
- **Providing information**: Delivering accurate information about services, and company policies.
- **Processing Appointments**:
- **Troubleshooting**: Assisting with troubleshooting common issues and following up to ensure resolution.
- **Collecting feedback**: Gathering feedback from customers and using it to improve customer experiences.
- **Escalating issues**: Escalating unresolved issues to appropriate departments when necessary.
- **Maintaining records**: Keeping records of customer interactions and transactions in a CRM system.
- **Collaborating**: Collaborating with team members and other departments to resolve customer issues and concerns.
Skills and Qualities:
- **Excellent communication skills**: Ability to communicate clearly and effectively with customers.
- **Active listening skills**: Ability to actively listen to and understand customer needs.
- **Problem-solving skills**: Ability to identify and resolve customer issues efficiently.
- **Patience and empathy**: Ability to handle difficult customers and maintain a positive attitude.
- **Technical proficiency**: Ability to use CRM software and other relevant tools.
- **Product knowledge**: Knowledge of products and services being offered.
- **Adaptability**: Ability to adapt to new technologies and processes.
- **Teamwork**: Ability to work effectively with team members.
Pay: ₹10,576.93 - ₹30,491.44 per month
Schedule:
- Day shift
**Experience**:
- Microsoft Excel: 1 year (required)
**Language**:
- English (required)
- Punjabi (required)
Work Location: In person
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Customer Support Executive
Posted today
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Job Description
Job description
Customer Service
DocOnline's vision is to make healthcare available everywhere for everyone at anytime and anywhere. How? Through a combination of steadily increasing Internet presence as well as computer intelligence, we can create a healthcare plan available to all people on their terms.
DocOnline believes in providing an amicable and flexible work environment, which inspires employees to ideate, act and converse freely. While there is a strong focus on teamwork but there is an equal emphasis on empowerment and accountability.
As we're operating in a fast moving, rapidly changing, customer centric and knowledge domain, we're looking for people who are open, flexible and on a learning curve to join our fast-growing team.
Job Description
Function: Sales and Business → Customer Service Customer Interaction Customer Relationship ustomer Service ey Account Management
Requirements:
hould be able to connect with decision makers of the other corporate companies and should generate leads.
apable of handling outbound & Inbound calls and explain the product andidate should have good communication skills. andidate should be able to resolve customer complaints via phone, email, mail, or social media hould Use telephones to reach out to customers hould Work with customer service manager to ensure proper customer service is being delivered hould be able to speak with decision makers or HR managers of other corporate companies and should generate leads. anguage Required: Hindi & English (Mandatory)
Why Explore a Career at DocOnline DocOnline believes in providing an amicable work environment, which inspires employees to act, think and speak freely. Its very aim, to make lives of people healthier and productive, starts here. Charity begins at home and hence, the theme resonates in every work of ours! Address: 41, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi .
Customer Support Associate
Posted today
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Job Description
- Collection of audit related documents etc. from the existing as well as prospective clients,
- Attend any other miscellaneous assignments / responsibility given by BO / Local office from time to time and ready to go to the field.
**Eligibility Criteria**:
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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