8 Customer Service jobs in Patna
Customer Service Support Manager
Posted today
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Company Overview
Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.
Job Overview
The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.
Qualifications and Skills
- Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
- Experience in SAP to streamline and manage customer support operations efficiently and effectively.
- Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
- Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
- Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
- Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
- Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
- Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.
Roles and Responsibilities
- Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
- Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
- Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
- Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
- Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
- Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
- Develop effective communication strategies to inform customers about product offerings, services, and policies.
- Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.
Customer Service Support Manager
Posted 22 days ago
Job Viewed
Job Description
Company Overview
Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.
Job Overview
The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.
Qualifications and Skills
- Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
- Experience in SAP to streamline and manage customer support operations efficiently and effectively.
- Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
- Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
- Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
- Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
- Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
- Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.
Roles and Responsibilities
- Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
- Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
- Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
- Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
- Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
- Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
- Develop effective communication strategies to inform customers about product offerings, services, and policies.
- Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.
Cashier/customer Service
Posted today
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Job Description
**Overview**
We are seeking a friendly and efficient Cashier to join our team. As a Cashier, you will be the first point of contact for our customers, providing exceptional service while handling transactions accurately. Your role will involve operating the cash register, assisting with sales, and ensuring a pleasant shopping experience for all patrons. If you have a passion for retail and enjoy working in a fast-paced environment, we would love to hear from you.
**Responsibilities**
- Process customer transactions efficiently using the cash register and POS system.
- Handle cash, credit, and debit card payments accurately.
- Provide excellent customer service by greeting customers and addressing their inquiries.
- Upsell products and promotions to enhance customer satisfaction and increase sales.
- Maintain cleanliness and organization of the checkout area.
- Assist in stocking shelves and ensuring products are well-displayed.
- Collaborate with team members to ensure smooth store operations.
**Skills**
- Strong proficiency in operating cash registers and POS systems.
- Excellent phone etiquette for handling customer inquiries.
- Basic math skills for accurate transaction processing.
- Experience in retail sales or grocery store environments is preferred.
- Ability to upsell products effectively to enhance the shopping experience.
- Knowledge of retail math concepts is a plus.
- Strong attention to detail and organizational skills.
Join our team as a Cashier where your contributions will be valued, and your skills will help create a welcoming atmosphere for our customers!
Pay: From ₹25,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Customer Service Representative || Freshers & Experienced
Posted today
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Experience
0 - 1 Years
No. of Openings
10
Education
Higher Secondary, Secondary School, B.A, B.C.A, B.B.A, B.Com
Role
Customer Care Representative
Industry Type
Accounting / Finance
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
Newton, Kolakta
Ticketing Executive Staff Customer Service Remote
Posted today
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Best Industry
**Descripción del puesto**:
Airport Ground Staff Job in Airport City In India: As an Airport Services Agent,
you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst traveling.
You will ensure quality service and adherence to safety policies and security standards.
Required Qualifications
You will also excel in a fast-paced,
team environment, demonstrating your commitment to achieving the highest possible standards of customer service and guest experience, quality, and professionalism.
- High School Qualification
- High energy and a positive attitude are necessary to perform well in this very high pressured and demanding environment.
- High level of computer literacy
- Excellent customer focus and service delivery.
- Excellent communication skills with fluency in the English language.
- Good interpersonal skills and strong team orientation Duties & Responsibilities:
- Liaising with check-in, transfer desk, and other related areas for the smooth acceptance of passengers
- Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
- Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality are maintained
- Organizing check-in counters and coordinating documentation issues
- Escorting and directing arriving and departing passengers to the respective areas such as the hotel desk, visa counter, transfer desk, premium lounges, and boarding gates
- Assisting the Duty Officer in handling company materials and records
- Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
- Ensuring passengers are assisted smoothly through airport facilities Facts
About Jobs in Airport City:
The city of Airport has a lot to offer tourists and visitors. It is a major tourist destination in India. It is home to many jobs, from cooking to construction, and the perfect place for students who are looking for internships or jobs abroad. Mumbai has a diverse economy that includes tourism, education, health care, IT, manufacturing, and retail sectors. The city is also known as one of the fastest growing cities in India with an annual growth rate of 8-10
Contact Hiring Manager Only WhatsApp8480005546
**Perfil**:
Salary 22500 to 32400 Per month
Officer/executive- Customer Service/ramp/security
Posted today
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- Officer - Customer Service/ Ramp/ Security
**Job Location - Patna, Gaya, Darbhanga
**Eligibility Criteria**:
3. **Desired Skills**:Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
4. Airport Operations Experience Preferred.
5. No Visible Tattoo marks/ body art
**Requirement**:
**A. Mandatory Requirements**:
a) **For Customer Service **- Good Communication, Pleasing Personality
b) **For Security **- Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
c) **For Ramp **- Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
**B. Preferable Requirement**:
a) **For Customer Service **- Well versed in Customer Dealing
b) **For Security **- BASIC AVSEC, Screener, NCC Background
c) **For Ramp **- Load & Trim License, 12th Science Background
**Please Note**: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo - by misusing the brand name “IndiGo”, and the names of our employees - are demanding money in exchange for Interviews or Jobs with IndiGo.
Customer Support Executive
Posted today
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Job Description
2. Provide information about the products and services
3. Troubleshoot and resolve product issues and concerns
4. Document and update customer records based on interactions
5. Develop and maintain a knowledge base of the evolving products and services
Good communicator with strong time management and prioritization skills
Ability to work under pressure and multi-task
Strong analytical skills
Team player who is willing to learn and able to share knowledge.
Availability to work in shifts and during weekends
Basic Knowledge of Computer (MS Word, MS Excel, Power Point).
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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Std- Customer Support Manager
Posted today
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Position Summary with Job Responsibilities
Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.
Education
(Mechanical) in Automobile or ElectricalWork Experience
7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)
3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors
Tata Motors Leadership Competencies
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excelLeading Change - Recognizing the need for change, initiating and adapting to changeDriving Execution - Translating strategy into action and executionLeading by Example - Encouraging and following ethical standardsMotivating Self and Others - Inspiring teams and individualsCustomer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectationsFunctional Competencies
Knowledge of AutomobilesStrong analytical and Problem solving skillsInterpersonal SkillTags