90 Customer Service jobs in Patna

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

• Handle escalated customer inquiries and provide advanced technical support.
• Troubleshoot complex product or service issues and identify root causes.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate unresolved issues to appropriate departments or senior staff.
• Develop and maintain knowledge base articles and support documentation.
• Provide training and guidance to Tier 1 support staff.
• Identify trends in customer issues and provide feedback for product improvement.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Maintain a high level of customer satisfaction.
• Proactively seek solutions and improvements to customer support processes.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support, with experience in a Tier 2 role.
• Strong technical aptitude and problem-solving skills.
• Excellent communication (verbal and written) and interpersonal skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Customer-focused attitude and a passion for problem-solving.

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

• Quick-thinking problem solver with the ability to work under pressure.
• Punctual with great pride in professionalism.
• Fantastic customer service skills and excellent communication abilities.
• Knack for organization and multitasking in a fast paced environment.
• Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

• Excellent business communications skills in English language for phone, chat and email support.
• A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
• Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

• India office interview
• Head Quarter (Canada) office interview
• Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Customer Service Executive

Location : Remote

0–2 Years Experience

About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.

What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues

You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before

Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.