84 Customer Service jobs in Patna

Job Role : Customer Service Representative

Project Type: Contract

Location : Remote

Job Overview:

We are seeking domain experts to participate in a AI Training project .

Communicate clearly and confidently in English to resolve queries and concerns.

Prior experience in English voice process / international customer support is highly preferred.

Excellent communication skills in English (both verbal and written) with a neutral/global accent.

Strong active listening, empathy, and problem-solving skills.

Laptop/desktop with reliable Wi-Fi connection is mandatory .

Technical Requirements:

Candidates must have a high-quality webcam and microphone

Reliable fiber internet connection required (mobile network connections will not be accepted)

Interested candidates revert to

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role

Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.

Key Responsibilities:

Advertising Postings

Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

Regularly track sold items and remove or update postings accordingly.

Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

Enhance existing postings by adding more complete information and optimizing for

customer engagement.

Customer Responses

Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

Aim to respond within 24 hours to ensure timely and effective customer support.

Clarify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research

Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

Recommend competitive pricing based on analysis.

Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.

Requirements:

Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

Strong English communication skills—both written and verbal.

Highly organized, self-motivated, and capable of working independently during

designated hours.

Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!

• Respond to customer inquiries promptly and professionally via phone, email, and chat.
• Provide information about products and services, assist with order placement, and resolve customer issues.
• Troubleshoot customer problems and offer appropriate solutions in a timely manner.
• Maintain accurate customer records and update account information as needed.
• Adhere to company policies and procedures for customer service and data privacy.
• Identify customer needs and help the organization improve its services.
• Handle customer complaints with patience and empathy, escalating issues when necessary.
• Achieve individual and team targets for customer satisfaction and service efficiency.
• Collaborate with other departments to ensure a seamless customer experience.
• Continuously learn about new products, services, and support procedures.

• High school diploma or equivalent; some college education or relevant experience is a plus.
• Proven customer support experience or experience as a client service representative is highly desirable.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in basic computer applications and comfortable learning new software.
• A patient and empathetic demeanor, with a genuine desire to help customers.
• Must have a reliable high-speed internet connection and a quiet, dedicated workspace.
• Ability to work independently and as part of a remote team.
• Flexibility to work various shifts as required.

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: English & Hindi

About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.

This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.

Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

Roles & Responsibilities

As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in using computers and common software applications.
• Ability to learn new software and technical concepts quickly.
• Customer-centric mindset with a passion for helping others.
• Ability to work independently and manage time effectively in a remote setting.
• Availability to work flexible shifts, including evenings and weekends, as needed.

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: Kannada & English

About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.

This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.

Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

Roles & Responsibilities

As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: Telegu & English

About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.

This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.

Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

Roles & Responsibilities

As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.