96 Customer Service jobs in Patna

Patna

Link Copied

RSS Feed

Job Title: Customer Service Representative (Pharma industry)

Location: Patna (East)

Experience Required: 2–3 years (preferably in sales, marketing, or the healthcare sector)

Key Responsibilities:

Clearly and effectively communicate product information and usage across various stages of surgical procedures to current and potential customers.

Foster long-term, trust-based relationships with customers to enhance satisfaction, promote loyalty, and position the company as a trusted healthcare partner.

Gather relevant field-level insights and customer data to support business strategy and reporting.

Understand customer needs and effectively close sales interactions to meet or exceed assigned territory sales targets.

Collaborate with the company's account manager to support and execute initiatives that drive market development.

Ensure efficient distribution channel management to maintain consistent product availability and customer service.

Required Skills and Qualifications:

Graduate degree, preferably in B.Sc., B. Pharma, or D. Pharma, or a science-related discipline.

Candidate should have local area experience.

Highly self-driven with a proactive approach to tasks and responsibilities.

Strong interpersonal and verbal communication skills.

Solid foundation in consultative and persuasive selling techniques.

Proven ability to manage and maintain strong customer relationships.

Experience

2 - 3 Years

Salary

3 Lac To 3 Lac 50 Thousand P.A.

Industry

Health Care / Pharmaceuticals / Medical

Qualification

B.Pharma, B.Sc

Key Skills

Self-motivated Good Communication Selling Skills Customer Relationship Medical Devices Surgical Devices

Responsibilities:

• Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
• Educating members on our tools and features to enhance adoption and retention
• Attending to issues faced during the member lifecycle
• Support members via the in-app chat service, emails and over the phone throughout the member journey
• Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
• Address member complaints in a compassionate and patient manner
• Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
• Motivate and encourage members across the member journey to maximize member satisfaction
• Collaborating with the rest of the team on new member-centric initiative
• Proactively review the user journey, find and work upon areas of improvement

Skills:

• Excellent written and verbal communication skills
• Collaborative and result oriented
• Structured approach of thinking and execution
• Strong sense of service orientation and solution driven approach

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate

Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

• Manage inbound and outbound customer queries via voice/email/chat
• Provide accurate information and resolve issues with empathy and professionalism
• Maintain service quality and adhere to process guidelines
• Document interactions and escalate unresolved concerns when necessary

Requirements:

• Excellent verbal and written communication skills in English
• Ability to work in rotational shifts (including night shifts)
• Basic computer proficiency and typing skills
• Freshers with strong communication are encouraged to apply
• Must have a stable internet connection and quiet workspace

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

About The Role  

Achieving business targets as laid down by acquiring new client relationships and maintaining them.

Graduate in any discipline

Identify target areas for prospective business

Pre-screen customer segments as per the organization norms

Ensure the number of log in along with disbursement

Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements

Execute sales promotion activities to build customer interest in the TCFSL brand

Build strong client relationships both internally and externally and build a strong brand identification with potential customers.

Ensure vendor empanelment and develop relationships with new vendors.

Develop strong distribution channels

Ensure compliance to all Audit / RBI regulations.

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Process orders, forms, applications, and requests accurately.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify customer needs and help customers use specific features.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share insights with the team to improve services.
• Strive to achieve customer satisfaction and loyalty through excellent service.
• Upsell products and services when appropriate and opportunities arise.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Contribute to team effort by accomplishing related results as needed.
• Stay informed about product updates and company offerings.
• Maintain a positive and professional attitude towards customers and colleagues.

• High school diploma or equivalent; a college degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using customer service software and CRM systems.
• Patience, empathy, and a customer-centric approach.
• Ability to remain calm and professional under pressure.
• Strong listening skills and ability to understand customer needs.
• Willingness to learn about new products and services.
• Team player with a positive attitude.
• Basic computer literacy and data entry skills.
• Previous experience in a call center or similar environment is beneficial.

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.

• Respond to customer emails promptly and professionally
• Chat with customers via our live webchat system
• Handle inquiries via Facebook and Instagram DMs
• Provide product information, assist with orders, returns, and delivery questions

• Enter and update customer data accurately
• Assist with internal reports and general admin duties
• Support marketing and sales teams with basic coordination tasks
  

• Great written English and communication skills
• Friendly, patient, and solutions-focused attitude
• Confident using a computer and switching between multiple platforms
• Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)
• Previous experience in customer service or admin (preferred but not essential)
• A genuine interest in sports or sporting goods is a big plus!
  

• Be part of a growing Aussie brand with a passionate team
• Learn about eCommerce, customer experience, and the sports retail industry
• Flexible hours and supportive work culture
• Opportunity to grow your role as you gain experience