24 Customer Service jobs in Ranchi

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)

• 0 to 3 years of relevant experience

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem-solving skills

• Demonstrate strong probing and problem-solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process.  We also don't solicit

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

• Serve as the primary contact for US clients via phone, email, and chat.
• Respond promptly to inquiries and provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently while ensuring a positive customer experience.
• Maintain detailed records of client interactions, transactions, and feedback.
• Escalate complex issues to the appropriate department while ensuring timely resolution.
• Build and maintain strong relationships with clients by understanding their needs.
• Meet performance metrics related to response time, customer satisfaction, and issue resolution.
• Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in customer service (experience with US clients preferred).
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work in US time zones.

Preferred Skills

• Prior experience in BPO, IT, SaaS, or US-based client support roles.
• Knowledge of customer success practices and client retention strategies.

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Customer Service Executive

Location : Remote

0–2 Years Experience

About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.

What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues

You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before

Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.

Key Responsibilities

Sales & Consultation:

• Engage with potential customers through various channels (phone, email, face-to-face, etc.).
• Conduct consultations to understand customer needs and recommend suitable products and solutions.

Customer Relationship Management:

• Build and maintain long-term relationships with clients.
• Address customer inquiries promptly and professionally.

Target Achievement:

• Meet or exceed monthly sales targets and KPIs.
• Identify and pursue new business opportunities.

Market Expertise:

• Stay updated on energy efficiency trends, the energy efficiency program, and EcoOrigin’s offerings.
• Provide clients with clear and accurate information about products and benefits.

Team Collaboration:

• Work closely with the marketing, operations, and installation teams to ensure seamless service delivery.

Qualifications & Skills

• Proven experience in sales, consultation, or a related role (experience in energy or HVAC is a plus).
• Strong communication, negotiation, and interpersonal skills.
• Customer-focused approach with the ability to build trust and rapport.
• Self-motivated with a results-driven mindset.
• Ability to work independently and as part of a team.
• Basic understanding of what company does and services it provides is a plus.

What We Offer

• Competitive base salary with attractive commission structure.
• Comprehensive training on energy efficiency and our products.
• Opportunities for career growth and professional development.
• Supportive and collaborative team environment.
• The chance to make a real impact by contributing to a sustainable future.

Key Responsibilities

• Reach out to residential and commercial clients to discuss energy-efficient solutions.
• Inform customers about products available through the Victorian Energy Upgrade Program.
• Coordinate and schedule appointments for site assessors and Installation team.
• Deliver outstanding customer service by addressing inquiries and resolving any concerns professionally.
• Maintain record of customers, site assessors and installer's appointment.

Role : SAP ECS, Customer Service Management (Project Leads)

Skill : Project Management

Customer Name : SAP ECS - Enterprise Cloud Services

Remote : Yes

Start Date : Immediate (September 1, 2025)

Duration : 1 Year

Distribution Effort : 5/Days per week

Region : APAC

No of Positions : 4

• English language skills to be considered as "MUST have"
• Strong technical background - migration/upgrade
• Orchestration / Project management background / customer facing experience

Description :

Location : Preferred India, but this team can be located anywhere in EMEA & APAC

• English language skills to be considered as "should have "
• PL role with ECS already (1 year at least) with brownfield migration exposure
• Strong technical background - migration/upgrade
• Orchestration / Project management background / customer facing experience

Description:

• PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
• PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
• Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects

The main tasks of the PLs are:

Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks

Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project

Execution : communication and with all of the teams through the build and migration lifecycles

Closing: documenting and clearing open issues; project completion

• The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
• Plans the technical upgrade project on a detailed basis.
• Project- and phase-signoffs from customer side.
• Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
• Organizes and conducts regular meetings:
• Standup meetings, including project communication.
• Including presenting and ongoing re-alignment of the plan
• Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
• Ensure to manage overall progress and status of the technical upgrade.
• Manage activity tracking of current phases and prepare subsequent phases.
• Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
• Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side