70 Customer Service jobs in Sayan

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently and empathetically.
• Process orders, forms, applications, and requests.
• Identify customer needs and offer tailored solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues.
• Contribute to team goals and customer service improvements.
• Train and mentor junior customer service staff.

• Respond to customer inquiries via phone, email, and chat regarding technical issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide customers through step-by-step solutions and provide clear instructions.
• Escalate unresolved issues to appropriate technical teams, ensuring proper documentation.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify and report recurring technical issues to aid in product improvement.
• Provide feedback to management on customer needs and product performance.
• Assist in creating and updating knowledge base articles and FAQs.
• Educate customers on product features and best practices.
• Ensure customer satisfaction by resolving issues promptly and professionally.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, with a focus on technical support.
• Strong understanding of common operating systems (Windows, macOS) and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills.
• Patience and a customer-centric attitude.
• Ability to explain technical concepts to non-technical users.
• Familiarity with CRM software and ticketing systems.
• Ability to work independently and as part of a team.
• Flexibility to work different shifts if required.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Investigate and resolve complex customer issues and technical problems escalated from Tier 1 support.
• Diagnose and troubleshoot product or service-related issues, providing clear and concise explanations to customers.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Collaborate with engineering, product, and other teams to resolve customer issues and identify product improvements.
• Educate customers on product features and best practices.
• Maintain a high level of customer satisfaction through effective problem-solving and empathetic communication.
• Adhere to established service level agreements (SLAs) and performance metrics.
• Contribute to the knowledge base by creating and updating support articles.
• Identify recurring issues and provide feedback to relevant departments for product enhancement.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service, with at least 1 year in a Tier 2 support role.
• Proven ability to troubleshoot technical issues and provide effective solutions.
• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Proficiency in using customer support software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team-oriented with the ability to collaborate effectively with colleagues.
• Patience, resilience, and a positive attitude.
• Familiarity with (Specific Industry/Product knowledge - e.g., software, hardware, telecommunications) is a plus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software and hardware products.
• Provide clear and concise instructions and guidance to customers.
• Escalate complex issues to higher-level support teams when necessary.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Educate customers on product features, troubleshooting steps, and best practices.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Contribute to the creation and maintenance of our knowledge base and FAQ sections.
• Achieve and maintain customer satisfaction targets.
• Proactively identify opportunities to improve the customer support process.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, technical support, or a similar role.
• Strong understanding of common software and hardware troubleshooting techniques.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Adept at learning new technologies and software quickly.
• Experience in the **Surat, Gujarat** region is an advantage but not required for this remote role.
• Ability to work flexible hours, including weekends and holidays, as needed.

• Lead and manage the customer service and technical support team.
• Oversee daily support operations and ensure SLA compliance.
• Handle and resolve escalated customer inquiries and technical issues.
• Develop and improve support processes and documentation.
• Train, coach, and mentor support agents.
• Analyze support metrics and customer feedback for continuous improvement.
• Collaborate with internal teams to address customer needs and product issues.
• Ensure a high level of customer satisfaction.
• Maintain up-to-date knowledge of products and services.
• Act as a primary point of contact for complex support cases.

• Minimum 4 years of experience in customer service and technical support.
• Minimum 1-2 years of experience in a lead or supervisory role.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with CRM and helpdesk software.
• Ability to manage and motivate a team.
• Strong understanding of customer service principles.
• Experience in remote team management is a plus.
• Bachelor's degree or equivalent experience.

• Lead, coach, and mentor a team of customer service representatives, setting performance expectations and providing regular feedback.
• Monitor team performance metrics, analyze trends, and implement strategies to improve key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Develop and implement training programs to enhance the skills and product knowledge of the customer service team.
• Ensure adherence to company policies, procedures, and service standards.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Contribute to the development and refinement of customer service processes and workflows.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Foster a positive and collaborative remote team culture, promoting engagement and motivation.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
• Stay informed about product updates and company initiatives to effectively support customers.
• Conduct team meetings to share updates, discuss challenges, and celebrate successes.
• Manage scheduling and resource allocation to ensure adequate coverage.
• Analyze customer feedback and provide insights to management for strategic decision-making.
• Ensure compliance with all relevant privacy and data protection regulations.

• Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
• Demonstrated ability to lead, motivate, and develop a remote team.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using CRM software and other customer support tools.
• Ability to analyze data, identify trends, and implement data-driven solutions.
• Excellent organizational and time management skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• High school diploma or equivalent; a Bachelor's degree in Business Administration or a related field is a plus.
• Experience with customer service performance metrics and reporting.

Company Overview

Shubham K Mart Private Limited is a national hypermarket chain dedicated to offering a vast range of daily essentials, from groceries and FMCG products to general merchandise and fashion under one roof. Established in 2019 by Vijay Kumar Kankariya, the company is on a mission to deliver quality products at everyday low prices, elevating the customer experience. With rapid growth to 41 stores across three states, the company is poised to expand further, maintaining its commitment to serve communities nationwide.

Job Overview

We are seeking a Customer Service Associate for our Surat location. This full-time, entry-level position is well-suited to recent graduates or individuals with 0 to 1 year of experience in retail. The successful candidate will be responsible for providing excellent customer service, aiding in merchandise sales, and ensuring a pleasant shopping experience. As part of our team, you will be integral in upholding Shubham K-Mart's customer-first approach.

Qualifications and Skills

• Exceptional customer service skills with a strong focus on customer satisfaction and problem-solving abilities.
• Sound product knowledge that will enable you to offer accurate information and assist customers in making informed purchasing decisions.
• Basic computer skills to navigate retail software systems for efficient transaction processing and inventory checks.
• Basic math skills to handle cash-register transactions and provide accurate change quickly and efficiently.
• Excellent communication skills, both verbal and written, are necessary to effectively interact with customers and team members.
• The ability to work collaboratively as part of a team to achieve store goals and provide continuous support to other associates during peak times.
• Good time management skills with the capacity to handle multiple tasks and resolve customer issues promptly.
• Adaptability and a willingness to learn new systems and procedures that enhance store operations and customer service excellence.

Roles and Responsibilities

• Greet and assist customers, providing them with information on product features, pricing, and availability to enhance their shopping experience.
• Process sales transactions accurately and efficiently, handling payments and providing receipts while maintaining a positive checkout process.
• Maintain store cleanliness and hygiene standards, ensuring the shopping area is organized and products are properly displayed.
• Assist in inventory management tasks, including stock replenishment and product placement to ensure shelves are well-stocked at all times.
• Resolve customer inquiries and complaints professionally and escalate unresolved issues to management as needed.
• Support promotional activities and sales events, engaging customers and driving interest in featured products.
• Participate in regular training sessions to stay updated on new products, policies, and customer service strategies.
• Collaborate with colleagues to create a positive team environment and share information to improve customer interactions.

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Provide information about products and services, guiding customers through solutions.
• Maintain customer records by updating account information and interaction details in the CRM system.
• Identify opportunities to improve customer service processes and provide feedback to management.
• Follow communication procedures, guidelines, and policies.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet personal/team targets and call handling quotas.
• Gather customer feedback and share insights with relevant departments.
• Assist with customer onboarding and provide training on product usage as needed.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong phone and verbal communication skills along with ability to interact professionally.
• Customer focus and ability to adapt/respond to different types of characters.
• Ability to multitask, set priorities, and manage time effectively.
• Proficiency in CRM systems and help desk software.
• Patience and empathy when dealing with customer concerns.
• A knack for problem-solving and attention to detail.
• Ability to work collaboratively in a team environment.