119 Customer Service jobs in Sholinganallur

Company Description

Repak is a global food and beverage packaging company that is a market leader in the design, industrialization, and manufacturing of packaging solutions. We provide innovative packaging designs to commercial and retail customers, ensuring their needs are met with the highest quality packaging. Our extensive reach ensures that our solutions are available to every food and platter.

Role Description

This is a full-time on-site role located in Chennai for an Accountant at Repak Global. The Accountant will be responsible for maintaining customer records, preparing sale statements, analyzing stock data, and managing accounts receivable and payable. Additional tasks include ensuring compliance with financial regulations, supporting budgeting processes, and preparing tax documents.

Qualifications

• Basic knowledge of data entry and customer databases .
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution ability.
• Team collaboration and adaptability in dynamic environments.
• 2 - 4 years for mid-level or technical customer support.
• Experience with B2B/B2C customer interaction preferred.
• Strong proficiency in MS Excel / Google Sheets.
• Knowledge of ERP or workflow management systems.
• Proactive, accountable, and process-oriented mindset.
• Experience in data processing , vendor coordination , or order management is valuable.

About HCL:

HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team that’s shaping the future of technology.

How to Apply:

Interested candidates can send their updated resume to

Job Title: Customer Support Executive – Voice Process-WFH

Location: Chennai

Required Education: Freshers (Btech, MTech, BSC, MSc, LLB, BA LLB are not eligible )

Shift: 24x7 rotational shifts (including night shifts and weekly offs)

Experience Required: Fresher

Job Summary:

We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Address customer queries and concerns with empathy and clarity
• Maintain accurate records of customer interactions
• Ensure timely resolution and follow-up on customer issues
• Adhere to shift schedules and company policies

Required Skills & Qualifications:

• Excellent communication skills – both verbal and written
• Strong interpersonal and soft skills
• Willingness to work in rotational shifts , including night shifts and weekends
• Positive attitude and ability to work in a team environment

Preferred Attributes:

• Prior experience in a voice-based customer support role
• Ability to remain calm under pressure
• Multilingual skills are a plus

• Respond to customer inquiries and resolve complaints via phone, email, and chat in a professional and timely manner.
• Provide information about products, services, and company policies.
• Process orders, returns, and exchanges accurately.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Collaborate with internal teams to ensure customer needs are met.
• Adhere to company guidelines and performance standards.
• Contribute to a positive and supportive remote team environment.

• High school diploma or equivalent; further education is a plus.
• Proven customer support experience or experience in a similar client-facing role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to think quickly under pressure.
• Proficiency in using customer service software, CRM systems, and standard office applications.
• Ability to multitask, prioritize, and manage time effectively.
• A stable internet connection and a quiet, dedicated workspace are mandatory for this fully remote position.
• A patient and positive attitude, with a genuine desire to help customers.
• Familiarity with e-commerce platforms and retail processes is advantageous.

Role Overview

Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.

Key Responsibilities

• Lead and oversee all after-sales service operations across multiple touchpoints.

• Manage 75+ employees, 2,000+ field technicians, and 350+ service centres.

• Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes.

• Monitor SLAs to ensure timely resolution of customer issues.

• Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations.

• Manage spare parts inventory, demand planning, and vendor coordination.

• Drive process improvement through data analysis and customer feedback.

• Deliver technical training for service engineers and support new product launches.

• Build strong customer relationships and enhance brand loyalty.

Technical Skills

CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement

Core Competencies

Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development

Soft Skills

Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking

Qualifications

• Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred).

• 10–15+ years of experience in customer service/after-sales operations.

• Proven record in managing large-scale service networks and driving operational excellence.

OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.

Summary:

Responsible for meeting customer needs and supporting company operations by working with factories and suppliers to ensure quality products, efficient shipment tracking, and timely delivery. Responds effectively to customer requests, issues, and special requirements while collaborating with supplier, operations, and logistics teams to reduce lead times. Manages claims, customer service, and fosters strong relationships with suppliers and customers in the region. Assesses material claims and quality issues at customers, conducts random inspections at suppliers, and maintains effective communication with all stakeholders regarding material specifications and testing issues. Acts as a troubleshooter for supply challenges and as a quality controller.

Supervisory Responsibilities:

None

Duties and Responsibilities:

• Handle customer claim and/or complaint on footwear materials.
• Settle material claims with sense of timeliness and reasonability.
• Follow up on product return, replacement or monetary adjustment.
• Drive corrective and preventive action with supplier for quality issue.
• Keep good filing on working documents and emails.
• Enter all claims in the online system.
• Perform material quality inspection in accordance with standard at supplier.
• Record inspection results in the online system.
• Address customer-raised quality issue to the supplier production.
• Communicate effectively both internal and external regarding material quality, specification and testing issues.
• Reconcile with QA Manager for major issues at risk or with challenge.
• Coordinate for 3rd party testing or trial when needed.
• Coordinate all activities related to the orders, sales, purchasing, transportation, and documentation.
• Accurate management of customers’ orders.
• Work with suppliers to ensure on-time deliveries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage timely resolution of customer complaints
• Coordinate finance to follow up receivables with customers, and payables with suppliers.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• University graduate with minimum five years working experience in related field/industry.
• Proficient in English writing and speaking.
• Well-built logic and manner on solution finding to a variety of problems.
• Clear understanding of quality management system and procedure.
• Strong customer service working background.
• Proved capability in communication and interpersonal skill.
• Frequent travel and offsite working at customer/supplier locations.

Physical Requirements:

• The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds, particularly luggage while traveling.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.