65 Customer Service jobs in Vadavalli

• Lead, coach, and mentor a team of customer service representatives to achieve performance goals and maintain high service standards.
• Monitor team performance through key metrics such as response times, resolution rates, and customer satisfaction scores.
• Handle complex and escalated customer inquiries and complaints, providing timely and effective solutions.
• Develop and implement training programs for new and existing team members on products, services, and customer service best practices.
• Ensure adherence to company policies and procedures, and identify areas for process improvement.
• Collaborate with other departments to resolve customer issues and enhance the overall customer experience.
• Conduct regular team meetings, providing feedback, setting objectives, and fostering a positive team environment.
• Analyze customer feedback and service data to identify trends and recommend improvements.
• Assist in workforce management, scheduling, and ensuring adequate team coverage.
• Contribute to the development and refinement of customer service scripts and knowledge base articles.

• Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in data analysis and reporting.
• Strong organizational and time-management skills.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Adaptability to work in both remote and office environments.

• Lead, train, and mentor a remote team of customer service and helpdesk agents.
• Oversee daily operations of the customer service and helpdesk functions.
• Manage and prioritize incoming customer inquiries and support tickets.
• Ensure timely and satisfactory resolution of customer issues across various channels (phone, email, chat).
• Develop and implement customer service policies and procedures.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Create and maintain helpdesk documentation, FAQs, and knowledge base articles.
• Collaborate with other departments to resolve complex customer issues.
• Conduct performance reviews and provide constructive feedback to team members.
• Handle escalated customer complaints and provide effective solutions.
• Ensure the team adheres to service level agreements (SLAs).
• Stay updated on product knowledge and customer service best practices.

• High school diploma or equivalent; Associate's or Bachelor's degree is preferred.
• Minimum of 3-5 years of experience in customer service or helpdesk roles.
• At least 1-2 years of experience in a team lead or supervisory capacity.
• Proven ability to manage and motivate a remote team.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Ability to multitask and manage time effectively in a fast-paced, remote environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience developing training materials and knowledge base content.
• Familiarity with IT support processes is a plus.

• Provide advanced technical support to customers for product-related issues.
• Troubleshoot and resolve complex technical problems efficiently and effectively.
• Guide customers through installation, configuration, and usage of products.
• Document customer interactions, technical issues, and resolutions accurately.
• Collaborate with engineering and product teams to report and resolve bugs or product defects.
• Develop and update knowledge base articles and support documentation.
• Mentor and train junior customer service representatives.
• Contribute to improving customer support processes and tools.
• Maintain a high level of customer satisfaction through excellent service.
• Stay up-to-date with product updates and industry best practices.

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong active listening and problem-solving abilities.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with (mention specific product/service category if applicable) is a plus.
• Ability to commute to the Coimbatore office for designated hybrid workdays.

• Lead and manage a remote team of customer support representatives.
• Ensure timely and effective resolution of customer inquiries and issues.
• Develop and implement customer support policies and procedures.
• Train, coach, and mentor support staff to enhance their skills and performance.
• Handle escalated customer complaints and complex issues with professionalism and efficiency.
• Monitor customer satisfaction metrics and identify areas for improvement.
• Collaborate with other departments to resolve customer issues and share feedback.
• Manage support team schedules and workload to ensure adequate coverage.
• Contribute to the development of knowledge base articles and support documentation.
• Analyze support data to identify trends and recommend proactive solutions.
• Foster a positive and supportive team environment.

• Bachelor's degree in Business Administration, Communications, or a related field.
• 5+ years of experience in customer support or a related field, with at least 2 years in a leadership role.
• Proven experience managing remote teams effectively.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer support software and CRM systems.
• Ability to handle difficult customer situations with empathy and professionalism.
• Experience in training and performance management.
• Strong analytical skills for data interpretation and reporting.
• Adaptability and ability to thrive in a fast-paced, remote environment.

• Lead and manage a team of customer service representatives, providing guidance and support.
• Develop and implement effective customer service policies and procedures.
• Monitor customer interactions and team performance to ensure high standards of service.
• Handle and resolve escalated customer inquiries and complaints in a timely and professional manner.
• Train new team members and provide ongoing professional development for the existing team.
• Identify trends in customer issues and collaborate with relevant departments to implement solutions.
• Prepare regular reports on customer service performance, metrics, and feedback.
• Foster a positive and productive work environment for the customer support team.
• Contribute to the continuous improvement of customer service processes and tools.
• Ensure customer satisfaction and loyalty through exceptional service delivery.

• Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
• Demonstrated ability to manage and motivate a team effectively.
• Strong understanding of customer service best practices and KPIs.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software.
• Ability to handle stressful situations and de-escalate conflicts.
• Experience in analyzing customer data and feedback.
• A proactive approach to identifying and resolving customer issues.
• Bachelor's degree in a relevant field is a plus.

• Lead and manage a remote team of customer support representatives.
• Develop and implement customer support policies and procedures.
• Train, coach, and mentor support staff to ensure high performance and customer satisfaction.
• Monitor customer service metrics and provide regular performance reports.
• Handle escalated customer inquiries and complex technical issues.
• Collaborate with product and engineering teams to resolve customer issues and provide feedback.
• Develop and maintain a comprehensive knowledge base and FAQ section.
• Identify trends in customer issues and recommend product or process improvements.
• Ensure efficient use of helpdesk software and other support tools.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
• Proven experience managing remote teams.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and helpdesk ticketing systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to adapt to a fast-paced, remote work environment.
• Strong understanding of customer service principles and best practices.

Job Role: Process Associate Customer Service Representative (CSR)

Company Overview:

Vserve Ebusiness Solution is a leading ISO 27001:2013 certified provider of e-commerce solutions and product catalog management services. We offer comprehensive industry-specific solutions and strive to help enterprises transform and grow in the ever-changing world of technology. Our customer-centric approach ensures that we deliver sustainable solutions and strategies tailored to meet our clients needs.

Job Overview:

• We are seeking a detail-oriented and motivated individual to join our team.
• The ideal candidate should possess a basic understanding of SAP transaction codes (T-Codes), proficiency in order management processes, and effective communication skills for vendor correspondence.
• This role will play a crucial part in ensuring seamless order processing, resolving past-due issues, and maintaining positive relationships with customers.

Responsibilities:

• Utilize SAP transaction codes to process orders accurately and efficiently.
• Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication.
• Monitor order shipments using ADSI software and carrier websites.
• Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery.
• Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
• Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
• Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment.
• Handle credit and debit memo requests per departmental policies.
• Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution.
• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
• Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
• Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and various internal departments.
• Attend and actively participate in departmental training sessions and communication meetings.
• Promptly brings concerns and intricate issues to the attention of the leadership team. Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.

Qualifications and Skills:

• A basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage.
• Excellent communication skills, both written and verbal, with an ability to interact professionally with vendors and internal teams.
• Strong organizational skills and attention to detail, particularly in tracking and managing orderrelated data.
• Problem-solving mindset, capable of identifying issues and implementing effective solutions.
• Prior experience in order management, vendor communication, or a related field is preferred.
• Ability to work independently and collaborate within a team-oriented environment.
• High level of reliability and integrity in handling sensitive vendor information.
• Adaptability to evolving processes and a willingness to learn new systems and tools.

Education and Certification

• Basic Degree Experience/degree related to Supply Chain Management is a plus.

Reporting:

• Night shift from 6:00 PM to 3:00 AM / 06:30 pm to 03:30 am. During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am .
• (Shift timing may vary based on project requirements) Week offs: Saturday and Sunday)

Location:

Coimbatore, India Work from the office.