374 Customer Service jobs in West Bengal
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Kolkata - Millenium City, Tower II, 6th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Night Shift Customer Service Associate US Process
Location : Sector V, Salt Lake, Kolkata 700091 Shift Timings : Night Shift Work Days : 5 days working
Role Overview
We are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the BPO sector.
Key Responsibilities
- Customer Interaction : Handle inbound voice calls, providing exceptional service to US-based clients.
- Issue Resolution : Address customer queries effectively, ensuring timely and accurate solutions.
- Quality Assurance : Maintain high standards of service delivery, adhering to client SLAs.
- Documentation : Accurately record customer interactions and follow up as necessary.
- Continuous Improvement : Identify opportunities for process enhancements and share feedback.
Desired Profile
- Communication Skills : Excellent proficiency in English (both spoken and written).
- Flexibility : Willingness to work night shifts and adapt to rotational schedules.
- Technical Skills : Basic computer literacy and familiarity with MS Office applications.
- Education : Open to graduates from various disciplines (B.Com, B.A, BBA, BSc, B.Pharma,). Note: Technical degrees such as BTech, MTech, MCA, BCA, MBA, and Hotel Management , bsc (IT and HM)are not eligible.
- Experience : Freshers are welcome; prior experience in customer service is a plus.
Compensation & Benefits
- Transportation : One way cab facilities are available
- Work Environment : Collaborative and supportive team culture.
How to Apply
Interested candidates can apply directly or share their resumes via email to or contact for further information.
Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team!
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Kickstart your career with one of the biggest IT GIANTS.
Great opportunity for undergraduate and graduate freshers.
Responsibilities
- Communicate with customers via calls
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
Qualifications
- Undergraduate And Graduate Freshers both can apply.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
For further information Call or Message
Priyanka Bakshi @
References are highly appreciated.
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Step Into the Corporate World | Fresher Night Shift Jobs | Kolkata
Customer Service Representative
Posted today
Job Viewed
Job Description
Kickstart your career with one of the biggest IT GIANTS.
Great opportunity for undergraduate and graduate freshers.
Responsibilities
- Communicate with customers via calls
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
Qualifications
- Undergraduate And Graduate Freshers both can apply.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
For further information Call or Message
Priyanka Bakshi @
References are highly appreciated.
Customer Service Representative
Posted today
Job Viewed
Job Description
Night Shift Customer Service Associate US Process
Location: Sector V, Salt Lake, Kolkata 700091 Shift Timings: Night Shift Work Days: 5 days working
Role Overview
We are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the BPO sector.
Key Responsibilities
- Customer Interaction: Handle inbound voice calls, providing exceptional service to US-based clients.
- Issue Resolution: Address customer queries effectively, ensuring timely and accurate solutions.
- Quality Assurance: Maintain high standards of service delivery, adhering to client SLAs.
- Documentation: Accurately record customer interactions and follow up as necessary.
- Continuous Improvement: Identify opportunities for process enhancements and share feedback.
Desired Profile
- Communication Skills: Excellent proficiency in English (both spoken and written).
- Flexibility: Willingness to work night shifts and adapt to rotational schedules.
- Technical Skills: Basic computer literacy and familiarity with MS Office applications.
- Education: Open to graduates from various disciplines (B.Com, B.A, BBA, BSc, B.Pharma,). Note: Technical degrees such as BTech, MTech, MCA, BCA, MBA, and Hotel Management , bsc (IT and HM)are not eligible.
- Experience: Freshers are welcome; prior experience in customer service is a plus.
Compensation & Benefits
- Transportation: One way cab facilities are available
- Work Environment: Collaborative and supportive team culture.
How to Apply
Interested candidates can apply directly or share their resumes via email to or contact for further information.
Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team!
Customer Service Representative
Posted today
Job Viewed
Job Description
Step Into the Corporate World | Fresher Night Shift Jobs | Kolkata
HIRING NOW | Customer Service Specialist – Night Shift | Kolkata
Location: Salt Lake City (WFO)
Shift: Evening/Night (One-side cab!)
CTC: ₹1.9 LPA
Experience: Freshers – 4 Years
Process: Voice-based Customer Support
Join NIIT’s dynamic HRO Voice Process and build your career in customer service! If you're a graduate or 12th pass with strong communication skills and ready for night shifts – we want to hear from you.
Great Work Environment
Growth Opportunities
Supportive Team Culture
Apply Now!
Email:
WhatsApp:
#KolkataJobs #FreshersHiring #CustomerSupportJobs #NIIT #VoiceProcess #BPOJobs #NightShift #WFOJobs #JobOpening
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Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
HIRING NOW | Customer Service Specialist – Night Shift | Kolkata
Location: Salt Lake City (WFO)
Shift: Evening/Night (One-side cab!)
CTC: ₹1.9 LPA
Experience: Freshers – 4 Years
Process: Voice-based Customer Support
Join NIIT’s dynamic HRO Voice Process and build your career in customer service! If you're a graduate or 12th pass with strong communication skills and ready for night shifts – we want to hear from you.
Great Work Environment
Growth Opportunities
Supportive Team Culture
Apply Now!
Email:
WhatsApp:
#KolkataJobs #FreshersHiring #CustomerSupportJobs #NIIT #VoiceProcess #BPOJobs #NightShift #WFOJobs #JobOpening
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Location : Sector V, Salt Lake, Kolkata 700091 Shift Timings : Night Shift Work Days : 5 days working
Role Overview
We are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the BPO sector.
Key Responsibilities
Customer Interaction : Handle inbound voice calls, providing exceptional service to US-based clients.
Issue Resolution : Address customer queries effectively, ensuring timely and accurate solutions.
Quality Assurance : Maintain high standards of service delivery, adhering to client SLAs.
Documentation : Accurately record customer interactions and follow up as necessary.
Continuous Improvement : Identify opportunities for process enhancements and share feedback.
Desired Profile
Communication Skills : Excellent proficiency in English (both spoken and written).
Flexibility : Willingness to work night shifts and adapt to rotational schedules.
Technical Skills : Basic computer literacy and familiarity with MS Office applications.
Education : Open to graduates from various disciplines (B.Com, B.A, BBA, BSc, B.Pharma,). Note: Technical degrees such as BTech, MTech, MCA, BCA, MBA, and Hotel Management , bsc (IT and HM)are not eligible.
Experience : Freshers are welcome; prior experience in customer service is a plus.
Compensation & Benefits
Transportation : One way cab facilities are available
Work Environment : Collaborative and supportive team culture.
How to Apply
Interested candidates can apply directly or share their resumes via email to or contact for further information.
Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team!