Explore numerous customer service job opportunities across India. These roles involve direct interaction with customers, addressing their queries, resolving issues, and providing support. Customer service positions are available in various sectors, including retail, technology, finance, and healthcare. These jobs often require strong communication skills, patience, and problem-solving abilities.4,120 Customer Service jobs in India
Front Office Supervisor
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Job Description
Atmantan is a one-of-a-kind luxury wellness centre committed to improving the health of guests by managing/treating their chronic ailments. Using our unique Integrated philosophy, We have transformed th lives of 1000s of our guests. Nestled in the lap of the majestic Sahyadri Range of the Western Ghats, Atmantan is spread over 40 luxuriant acres in a valley overlooking the picturesque Mulshi lake.
Atmantan has been the winner of many National and International awards over the past 7 years and all this is a testament to the result oriented programmes that we offer. Our guests come to us for a variety of programmes and the most popular ones are:
1) Diabetes
2) Hypothyroid
3) IBS
4) PCOS
5) Arthritis
6) Auto Immune conditions - Graves Disease, Hashimoto’s Disease, RA
7) Obesity Management
8) Gut Cleanse
9) Rehab/Injury Management
10) Emotional Healing
**Job description**
Primarily supervises front officeteam members to ensure efficient and smooth operations for producing excellent feedbacks and guestsatisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
You will also ensure hotelchargesare processed diligently to guest's accounts, invoicesare accurate, billing instructions are verified, all necessary supporting billsand vouchersare attached for direct settlements.
**FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts resort reservations.
4. Responds to telephone and in-person inquiries regarding reservations, resort information and guest concerns.
5. Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front deskteam members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit/ floor limitpolicies.
10. Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-upcalls, enabling DND(Do Not Disturb) and paging for in-houseguests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactionsat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitalityis provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log bookand hotel log bookis always updated and actioned upon.
18. Ensures safetyby following guest check inand securityprocedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in resort committees and task force assignments.
20. Assist all departments in servicing the guests during high volumeperiods.
21. Takes responsibility in the absence of the Duty Manager/Front office manager
22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
**PREREQUISITES**:
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / WinHMS / Other world ClassProperty Management Systemis required.
**EDUCATION**:
Degree or Diploma in Hospitality Management is an assetor Graduates bachelor degree and/or diploma in hotel or other related field. ComputerKnowledge and experience in MS office programs.
**EXPERIENCE**:
Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Flexible shift
- Morning shift
**Education**:
- Bachelor's (preferred)
- Health insurance
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Customer Service Executive - Customer Service
Posted today
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Customer Service Executive - Customer Service
Posted today
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Job Description
**Professional Attributes**:
Good Verbal and Written Communication Skill
Should be able manage Stakeholders
Learn and adapt quickly
Excellent problems solving, analytical skills and Basic technical trouble shooting skills.
**Responsibilities**:
Understands the needs and contributes to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;
Performs assigned tasks in line with process Defined, and performas Basic troubleshoot, updating internal and external stakeholders accordingly and ensures customer SLA delivery, service availability, quality and continuity assurance.
Coordinate with resolver group and provides support to customers and end users.
Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Focuses on surfacing underlying customer issues/concerns and identifying root causes.
Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience
BE/ BTech Computer Science or Electronics and Telecommunication/ BSC Electronics /MCA
Certification in IoT Technology
Other knowledge/skills Key Responsibilities Technical Competencies
**Technical Experience**: Total work experience upto 2 years in Telecom domain.
- Telecom Experience: GSM/ GPRS/ LTE Architecture/ SMS Call Flow/ RF( Preferable)
- Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, Basic troubleshooting and identifying solutions to resolve reported issues. Following standard procedures for proper escalation of unresolved issues with Relevant Network teams
- MS Office.
- Customer care experience / Understanding of ticketing tools like JIRA, HPSM, or similar.
Knowledge / Skills Communication Skills
Customer Service Executive - Customer Service
Posted today
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Job Description
Customer Service Executive - Customer Service
Posted today
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Job Description
Customer Service
Posted 5 days ago
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Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Sonepat, India. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and fostering long-term relationships.
+ Preparing Proforma invoice through SAP to collect the customer advance payment.
+ Manually load the order in SAP by using the data provided by customer and working with plant for PO production.
+ Tracking stock status in SAP on daily bases.
+ Follow up the order status with factory manager for the quick delivery of the products.
+ Provide Order status to customer and coordinating with freight forwarder for the shipment.
+ Prepare delivery notes for invoicing.
+ Follow up with forwarder for ETA, VESSEL, and BOL details for the shipment.
+ Update Open Order Report, Order intake Report on time.
+ Instruct sales team to plan new orders based as per current inventory.
+ Handle Customers and salespersons claims and queries
+ Proven experience in customer service or a related field
+ High school diploma or equivalent; bachelor's degree is a plus
+ Excellent verbal and written communication skills in English
+ Strong problem-solving abilities and attention to detail
+ Proficiency in using CRM systems and Microsoft Office suite
+ Ability to multitask and work efficiently in a fast-paced environment
+ Patient and empathetic approach to handling customer concerns
+ Team-oriented mindset with the ability to work independently when required
+ Flexible and adaptable to changing priorities and work schedules
+ Resilient with the ability to maintain composure in challenging situations
+ Strong time management and organizational skills
+ Basic technical understanding to troubleshoot common customer issues
+ Commitment to delivering exceptional customer experiences
+ 6-8 Years of experience in the relevant field
Ready to drive with Continental? Take the first step and fill in the online application.
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Note - This is for only Freshers to 1 year experience.
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Salt Lake City, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation .
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Contact:
For Quick response - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted 1 day ago
Job Viewed
Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation .
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Contact:
For Virtual Interview invite link - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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Customer Service
Posted 1 day ago
Job Viewed
Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound and outbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Hiring Process:
- Virtual Interview connect on WhatsApp to receive the interview invite.
- Interview Time - 11 AM .
Apply Now:
Email: WhatsApp: +91 (For Interview Link)
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted today
Job Viewed
Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website- Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)- WIPRO
Location: Salt Lake City, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.
Eligibility Criteria:
Graduates (freshers) with excellent communication skills are encouraged to apply.
Preference given to candidates with prior BPO experience and complete joining documentation .
Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory: PAN card is required during the hiring process
Contact:
For Quick response - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted 1 day ago
Job Viewed
Job Description
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website- Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)- WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.
Eligibility Criteria:
Graduates (freshers) with excellent communication skills are encouraged to apply.
Preference given to candidates with prior BPO experience and complete joining documentation .
Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory: PAN card is required during the hiring process
Contact:
For Virtual Interview invite link - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.