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Jio Centre Manager
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Job Description
We at Reliance Jio are currently hiring for Jio Centre Manager for Gurgaon and Delhi
The eligible candidate should meet the following parameters:
- 10-14 years of experience (majorly in Telecom Industry)
- Education: Graduation degree in any discipline, Post-Graduation, MBA preferred.
Major Job Responsibilities:
1. Responsible to ensure sales and customer acquisition targets
2. Optimize cost and productivity of Jio Centre
3. Ensure seamless operation and administration of Jio Centre
4. Ensure adherence to statutory compliances and commercial controls
5. Obtain permissions required for project execution
6. Liaison with channel partners to enhance productivity
7. Provide action plan for customer retention and feedback
8. Manage, coach and motivate team members
Skills and Competencies:
1. Managing profit and loss
2. Project management skills
3. Team management skills
4. Problem solving skills
5. Influencing and negotiation skills
6. Cross functional expertise
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Customer Service

Posted 5 days ago
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Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Sonepat, India. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and fostering long-term relationships.
+ Preparing Proforma invoice through SAP to collect the customer advance payment.
+ Manually load the order in SAP by using the data provided by customer and working with plant for PO production.
+ Tracking stock status in SAP on daily bases.
+ Follow up the order status with factory manager for the quick delivery of the products.
+ Provide Order status to customer and coordinating with freight forwarder for the shipment.
+ Prepare delivery notes for invoicing.
+ Follow up with forwarder for ETA, VESSEL, and BOL details for the shipment.
+ Update Open Order Report, Order intake Report on time.
+ Instruct sales team to plan new orders based as per current inventory.
+ Handle Customers and salespersons claims and queries
+ Proven experience in customer service or a related field
+ High school diploma or equivalent; bachelor's degree is a plus
+ Excellent verbal and written communication skills in English
+ Strong problem-solving abilities and attention to detail
+ Proficiency in using CRM systems and Microsoft Office suite
+ Ability to multitask and work efficiently in a fast-paced environment
+ Patient and empathetic approach to handling customer concerns
+ Team-oriented mindset with the ability to work independently when required
+ Flexible and adaptable to changing priorities and work schedules
+ Resilient with the ability to maintain composure in challenging situations
+ Strong time management and organizational skills
+ Basic technical understanding to troubleshoot common customer issues
+ Commitment to delivering exceptional customer experiences
+ 6-8 Years of experience in the relevant field
Ready to drive with Continental? Take the first step and fill in the online application.