15,061 Customer Solutions jobs in India
Customer Solutions Consultant
Posted 3 days ago
Job Viewed
Job Description
Remote, India
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
At Confluent, we live by a core value: Earn Our Customers' Love. As a Customer Solutions Consultant (CSC), you'll be a vital partner to our customers, empowering them to unlock the full value of their investment in our cutting-edge streaming data platform.
In this dynamic role, you'll manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts. You'll work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering, driving activities that ensure technical health, product adoption, and demonstrable value realization. Your efforts will be critical in fostering customer growth and retention.
This position is perfect for individuals who are passionate about technology, eager to solve complex business problems, and possess a strong customer-centric mindset. You'll deepen your technical expertise in Kafka, Flink, and Confluent IP, while leveraging your customer-facing skills in a high-growth environment. You'll collaborate with some of the world's most renowned companies, helping them achieve mission-critical outcomes. We're looking for curious, motivated professionals ready to accelerate their development and make a significant impact from day one.
**What You Will Do:**
+ **Serve as a Trusted Technical Advisor:** Build strong relationships with customers, becoming their go-to technical expert across your diverse portfolio. Proactively support customers through the technical lifecycle, including architecture planning, cluster and security design, monitoring, and automation.
+ **Lead Post-Sale Engagements:** Act as a primary technical contact post-sale, coordinating with internal teams to ensure successful outcomes. Guide customers in maturing their data streaming utilization and optimizing their usage through regular technical health reviews. Introduce new product capabilities via roadmap review sessions and plan for their adoption.
+ **Drive Customer Success:** Collaborate with support engineers to troubleshoot issues, identify root causes, and provide actionable insights for customers to take corrective action. Pinpoint technical objections and strategize to overcome adoption blockers. Identify potential risks and execute mitigation plans with internal stakeholders to prevent customer churn.
+ **Develop Deep Technical Expertise** : Cultivate an in-depth understanding of Confluent's technologies and the intricacies of building streaming applications to resolve complex customer challenges.
**What You Will Bring:**
+ **Experience & Technical Aptitude:** 5-8 years of experience in Solutions Engineering, Software Development, Data Engineering, Data Architecture, Cloud Architecture, or similar roles. You'll have a passion for solving complex technical problems with a strong understanding of modern infrastructure and streaming technologies, thriving as a self-starter in a fast-paced environment.
+ **Exceptional Communication:** Excellent interpersonal and communication skills, with the ability to concisely explain complex issues and solutions to a variety of technical and non-technical personas.
+ **Customer Portfolio Management:** Demonstrated ability to manage a large customer portfolio, paying strict attention to detail and delivering results across multiple initiatives like driving expansion, customer satisfaction, feature adoption, and retention.
+ **Cloud & Networking Expertise:** Experience with cloud and on-premises architectures, along with a solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos).
+ **Distributed Systems Knowledge:** Experience with distributed systems and infrastructure software such as databases, message queues, Kubernetes, serverless technologies, and/or Big Data products, including developing ETL applications.
+ **Development & Automation:** Experience with software development tools, configuration management, infrastructure automation, and CI/CD tooling (e.g., Terraform, Ansible) is a plus.
+ **Programming Flexibility** : Development language agnostic, with proficiency in Java, Python, or SQL.
+ **Customer-Centric Mindset:** A strong customer-centric approach, understanding the customer journey framework and the ability to prescribe ideal outcomes, guiding customers along their path to success.
+ **Project Management Skills:** Proven project management experience for effective internal stakeholder management, coordinating with various teams to ensure overall account success.
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Customer Solutions Specialist
Posted today
Job Viewed
Job Description
Description
Who We Are
At Pepper Money, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. We’ve become one of the largest, most trusted and-award winning non-bank lenders in Australia and New Zealand. Over our 23 years, there’s a lot that we have been proud to achieve, the biggest being that we’ve helped over half a million Australians achieve all sorts of goals with the support of our ever-expanding lending options.
The Role
Based in Parramatta, we are seeking an experienced Customer Solutions Specialist (Collections) to provide Pepper Money customers with tailored payment solutions that will assist them through their individual circumstances to achieve a positive financial outcome. Your responsibilities will include:
- Ensuring appropriate solutions are reached for our delinquent customers/accounts.
- Providing timely and accurate responses to our customers according to service level agreements and regulation.
- Employing empathy in your approach to your portfolio to meet objectives and manage relationships.
- Providing exemplary solution-based customer service whilst adhering to NCCP and privacy laws.
About You
- Good understanding of collections and contact centre systems and processes
- Excellent verbal and written communication skills
- Strong customer service ethic
- Ability to remain calm under pressure and be a problem solver
- Deliver high quality work while maintaining turnaround times
- A team player mindset who will add to the existing positive team culture
The Way We Work Together Is just as Important as Your experience. We work by our values and it’s brought us success. The values that underpin all that we do are:
Can Do - We think outside of the box and leverage the power of teamwork to deliver.
Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable.
Real - We respect people and keep it honest.
If you think this is an environment you can thrive in, we want to work with you.
Our Benefits
We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We continuously search for ways to make Pepper a place for everyone:
- We believe in a life outside of work, enjoy work-life balance with our hybrid working model.
- We love to recognise each other for their efforts through our Spice Rewards Program.
- Access to a free gym membership with our partners.
- Great people know great people, so refer your network to the business and receive a $2000 referral bonus!
- Parental leave entitlements that provide you with options and flexibility
- Purchased leave, novated leasing, staff loan rates and more!
If this role sounds like it’s for you, we want to hear from you. For more information on Pepper visit *** .
Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.
Customer Solutions Architect
Posted today
Job Viewed
Job Description
The Customer Solutions Architect serves as a trusted advisor, partnering with customers to understand their needs. They capture critical inputs from stakeholders and translate them into effective requirements and solutions. They specify and design comprehensive end-to-end solutions, including customer-specific adaptations, using the Nokia portfolio of products, systems, and/or services, as well as third-party products when needed. They apply solution architecture standards, processes, and principles to ensure and maintain the solution's (technical) integrity over time.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN- Develops customer solutions architecture within the area of expertise, ensuring thorough evaluation and validation.
- Engages with stakeholders to understand key inputs and translates them into effective requirements and solutions.
- Designs end-to-end solutions, incorporating both high-level and detailed architectural frameworks, to align with customer needs and market positioning strategies.
- Applies solution architecture standards, processes, and principles to maintain the integrity of solutions over time.
- Works effectively in diverse environments and leverages best practices and industry knowledge to enhance products and services.
- May lead projects with manageable risks and resource requirements or oversee small teams, fostering collaboration and optimizing resource management.
You have:
- Bachelor's or Master's degree with 10 to 14 years of experience in IT or IT-based services, specializing in designing and deploying systems in a production Cloud-Native environment.
- Hands-on experience with Cloud-Native platforms, including Kubernetes and Docker, with strong troubleshooting skills.
- Experience deploying applications in at least one public cloud environment such as OpenShift, VMware Tanzu, Amazon AWS, Microsoft Azure, or Google Cloud.
- Evaluates technologies and proposes comprehensive solution architecture aligned with enterprise standards and business needs.
- Contributes to cost-benefit analysis for solution implementation.
- Defines and documents high-level (HLD) and low-level (LLD) solution architectures, updating documentation as needed based on real-world implementations.
- Strong expertise in Linux administration, networking, OpenStack/VMware (Cloud Computing), security concepts, CI/CD, DevOps, and microservices architecture.
- Proficient in debugging, including log analysis, issue identification, and resolution.
- Responsible for managing large-scale, complex platforms, ensuring seamless execution of new product offerings
It would be nice if you also had:
- Exposure to Telecommunication Domain
- Application Skills: Database (Oracle/MariaDB/Cassandra), Nginx/HTTP Server, API's, Keycloak, Message queues, workflow Engines
- Experience with industry automation tools, like Ansible, Terraform, Chef, Puppet, Python
Skills Required
Openshift, Kubernetes
Product Manager – Customer Solutions
Posted 5 days ago
Job Viewed
Job Description
About the Role
We are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.
Key Responsibilities
Rapid Requests
- Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.
- Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.
Professional Services
- Manage professional services projects such as new product deployments and data management implementations.
- Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.
Best Practices & Strategic Execution
- Conduct customer interviews and deep-dive analysis to understand needs and pain points.
- Apply project management best practices to ensure high-quality, timely delivery of customer commitments.
- Track and report on post-release performance to assess customer adoption and success of delivered features or services.
Required Experience
- 5+ years of overall industry experience, including at least 3 years in a Product Owner/Business Analyst role within an IT/Software product company.
- Proven success in managing multiple concurrent projects or product tracks.
- Hands-on experience working across the full product lifecycle in collaboration with technical and business teams.
- Experience in interacting directly with customers and senior leadership stakeholders.
Skills & Competencies
- Strong analytical thinking, problem-solving, and structured decision-making.
- Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices.
- Excellent communication, presentation, and stakeholder management skills.
- Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes.
- Proficient in planning, execution, and reporting on product and project delivery metrics.
What Success Looks Like
- Increased velocity of idea-to-launch cycle for customer-facing improvements.
- Seamless execution of professional services projects with high customer satisfaction.
- A well-maintained backlog and clear prioritization across all streams.
Product Manager – Customer Solutions
Posted 1 day ago
Job Viewed
Job Description
About the Role
We are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.
Key Responsibilities
Rapid Requests
- Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.
- Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.
Professional Services
- Manage professional services projects such as new product deployments and data management implementations.
- Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.
Best Practices & Strategic Execution
- Conduct customer interviews and deep-dive analysis to understand needs and pain points.
- Apply project management best practices to ensure high-quality, timely delivery of customer commitments.
- Track and report on post-release performance to assess customer adoption and success of delivered features or services.
Required Experience
- 5+ years of overall industry experience, including at least 3 years in a Product Owner/Business Analyst role within an IT/Software product company.
- Proven success in managing multiple concurrent projects or product tracks.
- Hands-on experience working across the full product lifecycle in collaboration with technical and business teams.
- Experience in interacting directly with customers and senior leadership stakeholders.
Skills & Competencies
- Strong analytical thinking, problem-solving, and structured decision-making.
- Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices.
- Excellent communication, presentation, and stakeholder management skills.
- Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes.
- Proficient in planning, execution, and reporting on product and project delivery metrics.
What Success Looks Like
- Increased velocity of idea-to-launch cycle for customer-facing improvements.
- Seamless execution of professional services projects with high customer satisfaction.
- A well-maintained backlog and clear prioritization across all streams.
Product Manager – Customer Solutions
Posted 4 days ago
Job Viewed
Job Description
We are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.
Key Responsibilities
Rapid Requests
Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.
Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.
Professional Services
Manage professional services projects such as new product deployments and data management implementations.
Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.
Best Practices & Strategic Execution
Conduct customer interviews and deep-dive analysis to understand needs and pain points.
Apply project management best practices to ensure high-quality, timely delivery of customer commitments.
Track and report on post-release performance to assess customer adoption and success of delivered features or services.
Required Experience
5+ years of overall industry experience, including at least 3 years in a Product Owner/Business Analyst role within an IT/Software product company.
Proven success in managing multiple concurrent projects or product tracks.
Hands-on experience working across the full product lifecycle in collaboration with technical and business teams.
Experience in interacting directly with customers and senior leadership stakeholders.
Skills & Competencies
Strong analytical thinking, problem-solving, and structured decision-making.
Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices.
Excellent communication, presentation, and stakeholder management skills.
Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes.
Proficient in planning, execution, and reporting on product and project delivery metrics.
What Success Looks Like
Increased velocity of idea-to-launch cycle for customer-facing improvements.
Seamless execution of professional services projects with high customer satisfaction.
A well-maintained backlog and clear prioritization across all streams.
Manager - MP Customer Solutions
Posted today
Job Viewed
Job Description
KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings
What are we looking for?
A competent technical professional with
What will you be doing?
Candidate Requirement:
Qualification: B.E. (Mech or EEE)
Years of Experience: 12-18 years
What do we offer?
Read more on
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Customer Solutions Analyst II
Posted today
Job Viewed
Job Description
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
Job Description :
ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion.
Shift details:
Work Mode: Hybrid - 3 days’ Work from Office and 2 days’ Work from Home
Week Off: The week off will not be on Saturday and Sunday . It will be any two consecutive week days
What You’ll Do :
What You Bring In:
Product Manager – Customer Solutions
Posted today
Job Viewed
Job Description
About the Role
We are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.
Key Responsibilities
Rapid Requests
- Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.
- Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.
Professional Services
- Manage professional services projects such as new product deployments and data management implementations.
- Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.
Best Practices & Strategic Execution
- Conduct customer interviews and deep-dive analysis to understand needs and pain points.
- Apply project management best practices to ensure high-quality, timely delivery of customer commitments.
- Track and report on post-release performance to assess customer adoption and success of delivered features or services.
Required Experience
- 5+ years of overall industry experience, including at least 3 years in a Product Owner/Business Analyst role within an IT/Software product company.
- Proven success in managing multiple concurrent projects or product tracks.
- Hands-on experience working across the full product lifecycle in collaboration with technical and business teams.
- Experience in interacting directly with customers and senior leadership stakeholders.
Skills & Competencies
- Strong analytical thinking, problem-solving, and structured decision-making.
- Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices.
- Excellent communication, presentation, and stakeholder management skills.
- Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes.
- Proficient in planning, execution, and reporting on product and project delivery metrics.
What Success Looks Like
- Increased velocity of idea-to-launch cycle for customer-facing improvements.
- Seamless execution of professional services projects with high customer satisfaction.
- A well-maintained backlog and clear prioritization across all streams.
Customer Solutions Analyst II
Posted today
Job Viewed
Job Description
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
About the Role:
ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.
Shift details: PST Time Zone
Work Mode : Hybrid - 3 days Work from Office and 2 days Work from Home
What You’ll Do :
What You Bring In: