7,421 Customer Success jobs in India
Customer Success
Posted 4 days ago
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Job Description
As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders.
Responsibilities- Increase customer engagement on the TranZact platform through multiple communication channels.
- Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers.
- Maintain accurate customer data and generate reports for internal stakeholders.
- Analyze customer data to identify trends, generate insights, and suggest actionable improvements.
- Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting.
- Collaborate with cross-functional teams to address customer needs and ensure operational excellence.
- Bachelors degree (Graduate) in any discipline.
- Minimum of 34 years of experience, preferably in startups with a blend of customer success and sales roles.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High energy, enthusiasm, and a proactive attitude.
- Demonstrated operational excellence and ability to work in a fast-paced environment.
- Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio).
- Basic knowledge of SQL for data analysis.
- Experience working with SaaS platforms or B2B technology products.
- Prior exposure to cloud-based business platforms or networking solutions.
- Familiarity with CRM systems and customer engagement tools.
- Experience working in an early-stage startup environment.
- Ability to synthesize data into actionable business insights.
- Minimum 34 years of relevant experience in customer success, account management, and/or sales.
- Startup experience and exposure to a combination of customer success and sales roles is highly preferred.
- Location: Mumbai, India.
- Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors.
- Collaborative and fast-paced environment with a focus on innovation and growth.
- INR 1,000,000 1,500,000 per annum.
- Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options.
- Opportunity to be part of a high-growth Series A startup on the path to IPO.
- Work closely with founders and industry leaders, gaining mentorship and professional development.
- Rapid career advancement as the company scales and expands its offering.
- Competitive salary structure.
- Attractive ESOPs.
- Work with a world-class, industry-leading team.
- Access to mentorship and learning opportunities from investors and senior professionals.
- Dynamic and collaborative work culture.
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
**About the Role:**
We are looking for a proactive and customer-centric Customer Success Manager to support our long-tail enterprise customers. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about helping customers achieve their goals. You will manage a portfolio of large but lower-touch accounts, ensuring they derive maximum value from our solutions while identifying opportunities for growth and retention.
**Key Responsibilities:**
- Manage a portfolio of long-tail enterprise customers, focusing on satisfaction, retention, and expansion.
- Develop and execute engagement plans tailored to customer needs and lifecycle stages.
- Monitor customer health metrics and proactively address risks and opportunities.
- Serve as the primary point of contact for customer inquiries, escalations, and feedback.
- Collaborate with Sales, Product, and Support teams to ensure seamless customer experiences.
- Identify and surface upsell/cross-sell opportunities to the Sales team.
- Contribute to the development of scalable processes and playbooks for long-tail customer management.
**Basic Qualifications:**
- Bachelor's degree or equivalent experience.
- 4+ years of experience in customer success, account management, or client services in a B2B SaaS environment.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts with varying needs and priorities.
- Experience with customer success platforms (e.g., Gainsight, Salesforce).
**Preferred Qualifications:**
- Familiarity with IT security, Data and Identity or related domains is a plus.
- Self-starter with a collaborative mindset.
- Comfortable working in a remote, cross-functional team.
- Passionate about customer success and continuous improvement.
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team:
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.
**Apply today! **
For more information, visit ( . Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
Richa Srivastava
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
**About the Role:**
We are looking for a proactive and customer-centric Customer Success Manager to support our long-tail enterprise customers. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about helping customers achieve their goals. You will manage a portfolio of large but lower-touch accounts, ensuring they derive maximum value from our solutions while identifying opportunities for growth and retention.
**Key Responsibilities:**
- Manage a portfolio of long-tail enterprise customers, focusing on satisfaction, retention, and expansion.
- Develop and execute engagement plans tailored to customer needs and lifecycle stages.
- Monitor customer health metrics and proactively address risks and opportunities.
- Serve as the primary point of contact for customer inquiries, escalations, and feedback.
- Collaborate with Sales, Product, and Support teams to ensure seamless customer experiences.
- Identify and surface upsell/cross-sell opportunities to the Sales team.
- Contribute to the development of scalable processes and playbooks for long-tail customer management.
**Basic Qualifications:**
- Bachelor's degree or equivalent experience.
- 4+ years of experience in customer success, account management, or client services in a B2B SaaS environment.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts with varying needs and priorities.
- Experience with customer success platforms (e.g., Gainsight, Salesforce).
**Preferred Qualifications:**
- Familiarity with IT security, Data and Identity or related domains is a plus.
- Self-starter with a collaborative mindset.
- Comfortable working in a remote, cross-functional team.
- Passionate about customer success and continuous improvement.
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team:
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.
**Apply today! **
For more information, visit ( . Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
Richa Srivastava
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
Customer Success Manager
Posted 4 days ago
Job Viewed
Job Description
We are looking for a motivated and customer-focused individual to join our Customer Engagement Team as a Customer Success Manager (CSM). The CSM will be the primary point of contact for assigned accounts, building, and maintaining strong relationships, addressing inquiries, resolving issues, and acting as a trusted advisor. Success in this role involves ensuring customer satisfaction, demonstrating ROI, and driving renewals and growth. The ideal candidate will have experience in account management, a proven track record of high customer renewal rates, technical expertise, and excellent communication skills. The CSM will collaborate with Sales, Customer Support, Product Management, and Finance teams to ensure successful service delivery.
This person will also serve as project manager for regional projects (implementations as required). This is a key opportunity for career growth and impact.
**Job Description**
**Responsibilities**
**Account Management**
+ **Develop and Execute a Strategic Customer Engagement Plan:** Design and implement a comprehensive engagement and communication strategy for assigned customers, ensuring seamless and meaningful interactions from onboarding through subscription renewal. Management of regular customer touchpoints and periodic strategic account health business reviews.
+ **Foster Long-Term Relationships and Drive Ongoing Engagement:** Cultivate strong, lasting relationships by proactively addressing customer needs, ensuring high product adoption, and delivering continuous value and support throughout their journey.
+ **Leverage Usage Patterns to Drive Customer Satisfaction:** Utilize customer usage data to gain actionable insights, offer tailored guidance, and enhance satisfaction.
+ **Serve as a Customer Advocate:** Work closely with Sales, Support, Billing, and technical teams to ensure a smooth, high-quality customer experience and swiftly address any customer issues or concerns. Serve as the point of contact and overall coordinator for customer escalations. Confirm satisfaction and resolve issues in collaboration with professional and technical support teams.
+ **Proactively Manage Account Risk:** Provide proactively account health & potential risk early to organization, including leadership escalation, for proper risk mitigation until successful closer
**Become a Trusted Advisor (Value and Adoption):**
+ **Become an Industry Expert:** Continuously develop in-depth knowledge of the company's products and services. Stay informed about industry trends, challenges, and best practices to provide expert guidance to customers.
+ **Collaborate with Subject Matter Experts (SMEs) to drive customer Change and Workflow Optimization:** Ensure customers are connected to the right SME resources to address their unique requirements to address specific customer needs and technical challenges related to product workflows. Facilitate the sharing of knowledge and expertise between customers and the appropriate internal teams. Ex. consulting on business value use cases.
+ **Leverage Value-Added Services:** Identify and promote value-added services that can enhance the customer experience and change management options, such as consulting, customization, or additional training. Ensure customers are aware of all available resources that could further support their success with our products.
**Deliver Net Revenue Retention**
+ **Maintain Revenue Base through Account Retention and Renewal:** Regularly engage with customers to address their needs, ensuring timely renewals and minimizing churn. Monitor account health and address potential issues early to retain clients and drive contract renewals.
+ **Collaborate with Sales and Professional Services Teams:** Work closely with the Sales team to share customer insights and feedback, helping identify opportunities for upselling or cross-selling additional products and services. Provide Professional Services teams with valuable customer information to tailor offerings and ensure customer success. Contribute to the development of strategies to uncover new revenue opportunities from existing accounts.
+ **Drive Upgrade and Cloud Migration Revenue:** Promote and drive product upgrades and cloud migrations by demonstrating the value of additional features and services.
+ **Exceed Performance Targets:** Consistently meet or exceed key performance metrics, such as unit renewal rates and overall revenue retention. Track and report on progress against retention and renewal goals, adjusting strategies as necessary to stay on target. Leverage data and customer feedback to continuously improve account retention strategies and exceed revenue retention objectives.
+ **Support Customer Return on Investment (ROI):** work with customer at measuring value realized periodically to ensure ROI success & its communication to customer leadership.
**Continuous Improvement**
+ **Leverage Lean Methodologies for Continuous Improvement:** Work to streamline processes, eliminate waste, and improve overall performance, ensuring that tools and processes are constantly evolving to meet the needs of both internal teams and customers. Develop and share best practices with team members, fostering a culture of continuous improvement across all areas of customer engagement.
+ **Voice of the Customer for Product Innovation:** Act as the primary advocate for your customer, gathering and conveying customer feedback to Product Management, Marketing, and Sales teams. Highlight opportunities for product innovation and improvements, particularly focusing on enhancing user experience, expanding product capabilities, and introducing new features that meet the evolving needs of large-scale customers.
+ **Ensure Customer Engagement and Adoption:** Provide input into the development of global customer engagement strategies that encourage rapid adoption, high usage velocity, and sustained customer success. Ensure that improvements are designed to foster high renewal rates and generate positive customer referrals, especially among large customers operating at massive scale.
+ **Facilitate High-Impact Customer Feedback Loops:** Regularly interact with large-scale customers to understand their pain points, needs, and desires, and use this information to inform product improvements and adjustments.
**Qualifications:**
+ **Education:** Bachelor's degree or higher in Engineering, Computer Science, Chemical Engineering, Pharmacy, or a related field.
+ **Experience:** Project management experience , particularly in asset-intensive industries (Oil & Gas, Chemical, Power Generation). Experience with EAM, APM, and/or Predictive Analytics solutions is a plus.
+ **Technical Skills:** Strong technical acumen with the ability to troubleshoot and resolve issues.
+ **Communication:** Excellent verbal and written communication skills, able to convey technical information to non-technical stakeholders.
+ **Leadership:** Strong leadership capabilities to guide cross-functional teams and motivate toward project goals.
+ **Adaptability:** Ability to thrive in fast-paced environments and proactively solve problems.
**Requirements:**
+ **Project Management Certification:** PMP or equivalent is preferred.
+ **Industry Knowledge:** Familiarity with industry standards and regulations in Oil & Gas, Chemical, and Power Generation.
+ **Team Collaboration:** Ability to work effectively in multicultural environments and foster teamwork.
+ **Risk Management:** Ability to assess project risks and develop mitigation strategies.
+ **Client Relationship Management:** Proven ability to maintain strong relationships with clients.
+ **Data Analysis:** Proficiency in data analysis tools for assessing project performance and driving improvements.
+ **Continuous Learning:** Interest in new technologies and industry trends.
+ **Technical Proficiency:** Proficient with MS Office Suite; experience with Gainsight and Salesforce is a plus.
+ **Customer Success Focus:** Empathy for customers with a focus on revenue growth, including knowledge of recurring revenue models (e.g., SaaS, subscription services).
+ **Multitasking & Organization:** Strong organizational skills and ability to manage multiple tasks.
**Required Qualifications**
+ For roles outside of the USA- This role requires advanced experience in the Services & Digital Success Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
+ For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
**Additional Information**
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Customer Success Manager
Posted today
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Job Description
About Zoko
Zoko helps D2C brands grow faster using WhatsApp as a channel for sales, marketing, and customer support - all from a single dashboard.
We’re not just building tools; we’re helping brands build stronger customer relationships. From automations to live chat to campaign management, our product is deeply integrated into the workflows of some of the fastest-growing Shopify stores.
We’re a profitable startup, backed by Y-Combinator, and growing thoughtfully. At Zoko, you won’t be a small cog in a giant machine - you’ll be part of a close-knit team that ships fast, learns faster, and is obsessed with customer success.
About the role
As an Onboarding Manager / CSM at Zoko, you’ll be the first real partner our customers work with after signing up. You’ll guide them through setting up their WhatsApp infrastructure, integrating Zoko into their operations, and driving product adoption during the first 90 days while solving real business problems for the customers.
This role is part CSM, part trainer, part problem-solver. You’ll lead onboarding calls, explain how to best use Zoko, troubleshoot integration issues, and most importantly, build strong relationships from day one.
Responsibilites
- Own the first 90 days of the customer journey - from kickoff call to full product adoption
- Conduct 3-4 onboarding calls per day via Google Meet or Zoom
- Understand each customer’s business and tailor onboarding to their goals
- Train users on how to use Zoko and WhatsApp in their D2C workflows
- Troubleshoot setup/integration issues (Shopify, WhatsApp API, CRM tools, etc.)
- Build strong trust with customers through clear, consultative communication
- Act as the bridge between customer needs and product capabilities
What are we looking for
- 2+ years in a SaaS onboarding or customer success role
- Strong communication skills, especially on video calls
- Experience with tools like Shopify, WhatsApp Business API, or CRMs is a plus
- Ability to handle light technical troubleshooting during onboarding
- Fluent in English (Hindi is a plus)
- Strong sense of ownership, hustle, and empathy
- Comfortable working full-time from our Bangalore office
How to Apply
Round 1 is a short AI interview to help us understand your experience and communication style. Only candidates who complete this step will be considered for further rounds.
Complete your AI round from here before applying -
Customer Success Manager
Posted today
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Job Description
About ColorTokens
At ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.
Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave™: Microsegmentation Solutions (Q3 2024) , ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions.
Join us in transforming cybersecurity. Learn more at
Role Description
Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you we would love you to be on-board and nurture our customers!
In conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer.
Responsibilities
- Work with customers to articulate desired business outcomes. Define an actionable customer success plan with clear objectives, stakeholders, milestones, risk, and metrics needed to achieve them.
- Execute and track the customer success plan to fulfilment of outcomes.
- Work with cross functional teams to own and ensure customer deployments are completed quickly and efficiently.
- Identify and/or develop upsell and cross-sell opportunities.
- Own customer escalations and liase with internal teams to get it resolved on priority.
- Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage,business value, friction, and overall relationship
- Engage regularly with customers via strategic and operational discussions.
- Be the customer’s advocate and lead feature/issue resolution priorities/negotiations and initiatives with internal teams such as Product management, Product engineering, Customer support and Sales.
- Identify and facilitate training programs that will improve product knowledge, product usage, process know-how in the customer teams.
- Define, measure, and improve operational metrics and track through dashboards and operational reviews for effective CSM operations.
- May require working in client time-zones (for US/Europe clients) for an extended period of time.
Desired Candidate Profile:
- Strong mix of relationship management, strong analytical, business and technical skills.
- Delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
- Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the enterprise customers.
- Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
- Experienced at account management & growth through farming.
- Experienced at leading presentations and discussions with customer’s senior management teams
Qualifications & Skills:
- Bachelor’s degree from Top institutes. MBA preferred.
- Excellent organization and project management capability,
- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
- Self started, self motivated, flexible and results driven.
- Experience using Salesforce and other CS Tools
Customer Success Manager
Posted today
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Job Description
Customer Success Manager
Location: Mumbai, Pune, and Navi Mumbai
Role Type: Hybrid
Know Us Better:
Signzy is a digital trust system. We provide identification, background checks, forgery
detection and contract management systems which enable contracting in a trustable,
safe, legal, and convenient manner. Our biometric user authentication system and
blockchain-based digital trail ensure non-repudiation. This increases compliance and
enforceability in the court of law. We consist of a tech-savvy team and are backed by
investors who are enthusiastic about creating solutions with technology.
Working at Signzy:
● At Signzy we breathe software and explore the latest technologies to create the most
amazing products.
● We comprise a tech-savvy team and are backed by investors who are enthusiastic
about creating solutions using technology.
● Signzy is looking for a Customer Success Manager. If you think you have what it takes
to get the job done, this is an invitation to be a part of the future!
What you’ll do:
● Map your Accounts, identify, develop and build relationships with key stakeholders.
● Responsible for Renewal, Retention & checking client usage of Signzy Product.
● Drive marketing communications to educate clients about the new products,
initiatives via marketing campaigns.
● Serve as a point of contact for the customer and all internal teams.
● Ensure the timely and successful delivery of our products and solutions according to
Client needs and objectives.
● Assist with high severity requests or issue escalations as needed.
● Work with cross-functional teams to manage certain requirements like invoicing.
What you’ll bring:
● 1-2 years previous work experience as Customer Success Manager or similar role in a
SaaS / PaaS organization.
● Outstanding communication and interpersonal skills.
● Good problem-solving and negotiation skills.
● A customer-oriented attitude that drives results.
● Aptitude in networking, building & maintaining long-term strategic relationships.
● Ability to work in a fast-paced, high-pressure startup environment.
● Bachelor’s / Master’s degree from a reputed institute.
Why join us:
We are inviting you to be a part of a well-funded growing startup that is on a mission to
create a global digital trust system with the help of technology and AI. Our mission is
built alongside the pillars of respect, empathy, and appreciation for our Signzy team. We
are firm believers in team effort and collaboration. At Signzy, our leaders and managers
provide ample room for growth by giving equal opportunity to everyone.
For more information, please visit our website:
Website:
LinkedIn:
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Customer Success Executive
Posted today
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Company Overview
At TruNativ, we’re redefining the way India thinks about nutrition. Health isn’t just about recovery or aging it’s about living at your peak, every single day. The shift is happening: from addressing deficiencies to proactively optimizing well-being. And we’re leading this movement with science-backed, effortless nutrition solutions designed for modern lifestyles. We’re not just a brand; we’re a revolution in how nutrition fits seamlessly into daily life making better health accessible, achievable, and sustainable for everyone.
If you’re passionate about innovation, impact, and transforming lives, join us in shaping the future of nutrition!
#TruNativ #FuelBetter #JoinTheMovement #NowHiring
Trunativ has been recently backed by Emami Limited & Mr. Nithin Kamath - Zerodha Rainmatter.
- Know more about us:
Role: Customer Success Executive
Department: Sales
Location: Goregaon West (100% Work from Office)
Reports to: Retention & CS Manager
Job Description
Key Responsibilities:
- Make outbound calls to potential and existing customers to promote products/services and generate sales.
- Identify customer needs and provide appropriate solutions and recommendations.
- Handle customer inquiries and resolve any issues or concerns in a professional manner.
- Follow up on leads and conduct research to identify potential prospects.
- Maintain accurate and up-to-date records of customer interactions and sales activities in the CRM system.
- Achieve daily, weekly, and monthly sales targets and quotas.
- Revert to and manage customer queries received via social media DMs and emails in a timely and professional manner.
Qualifications & Skills Required:
- High school diploma or equivalent; a bachelor's degree in business, marketing, or a related field is a plus.
- For experience, 1- 3 years of Proven experience in tele sales, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Proficiency in using CRM software and MS Office applications.
Immediate joiners or the candidates serving their notice period are preferred.
Customer Success Associate
Posted today
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Job Description
What You'll Do:
- Act as the first point of contact for merchants on payment gateway–related queries (onboarding, settlements, refunds, disputes, chargebacks, integrations).
- Provide timely resolution to merchant issues through email, chat, and calls while maintaining defined SLAs and TAT.
- Assist merchants with payment integration support (API, SDK, plug-ins, S2S, webhooks).
- Work with internal teams (Tech, Finance, Risk & Compliance, Product, Operations) to resolve escalations.
- Guide merchants on KYC, compliance, and regulatory requirements.
- Generate, analyze, and share transaction and settlement reports with merchants.
- Identify recurring issues, suggest process improvements, and contribute to building knowledge base/FAQs.
- Support merchants during new feature rollouts and provide product training when required.
What Makes You A Great Fit:
- Minimum 1-5 years of relevant experience in B2B Customer Support, preferably from a fintech background
- Proficient in verbal and written English
- Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
- Process oriented, proactive and result driven individual
- Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
- Quick learner with an analytical mind to understand back end operations and fintech product
Good to have:
- Experience in FinTech / Technology organizations
- Experience in startup ecosystem or a product/Technology driven organization
Customer Success Associate
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Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer experiences.
Key Responsibilities:
Client Onboarding & Engagement:
• Assist in onboarding new clients, ensuring a seamless transition and setup process.
• Conduct regular check-ins with clients to understand their needs and provide proactive support.
• Help resolve client issues promptly, ensuring a high level of satisfaction.
Relationship Management:
• Build and maintain strong relationships with clients by providing personalized service and solutions.
• Support the creation of engagement strategies to enhance client retention and loyalty.
• Gather and analyze client feedback to identify areas for improvement.
Customer Success Support:
• Collaborate with the sales and operations teams to address client concerns and enhance service delivery.
• Maintain accurate records of client interactions and updates in the CRM system.
• Assist in preparing client success reports and presentations.
Upselling & Cross-Selling:
• Identify opportunities for upselling and cross-selling BHIVE’s products and services.
• Communicate value propositions effectively to meet client requirements.
Market Research & Insights:
• Conduct research to understand client industries, challenges, and trends.
• Provide actionable insights to the team to improve the customer experience.
Qualifications:
• Fresh graduate with a bachelor's degree in commerce, Business Administration, or related fields.
• Basic understanding of customer success principles and practices.
• Proficiency in MS Excel and MS Office; familiarity with CRM tools is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Positive attitude and eagerness to learn.
Skills:
• Excellent organizational and multitasking abilities.
• Empathy and a customer-focused mindset.
• Self-motivated and proactive in identifying solutions.
• Ability to thrive in a fast-paced and dynamic environment.