7,946 Customer Success jobs in India
Customer Success
Mumbai, Maharashtra
Interned.in
Posted today
Job Viewed
Job Description
Job Summary
As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders.
Responsibilities- Increase customer engagement on the TranZact platform through multiple communication channels.
- Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers.
- Maintain accurate customer data and generate reports for internal stakeholders.
- Analyze customer data to identify trends, generate insights, and suggest actionable improvements.
- Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting.
- Collaborate with cross-functional teams to address customer needs and ensure operational excellence.
- Bachelors degree (Graduate) in any discipline.
- Minimum of 34 years of experience, preferably in startups with a blend of customer success and sales roles.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High energy, enthusiasm, and a proactive attitude.
- Demonstrated operational excellence and ability to work in a fast-paced environment.
- Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio).
- Basic knowledge of SQL for data analysis.
- Experience working with SaaS platforms or B2B technology products.
- Prior exposure to cloud-based business platforms or networking solutions.
- Familiarity with CRM systems and customer engagement tools.
- Experience working in an early-stage startup environment.
- Ability to synthesize data into actionable business insights.
- Minimum 34 years of relevant experience in customer success, account management, and/or sales.
- Startup experience and exposure to a combination of customer success and sales roles is highly preferred.
- Location: Mumbai, India.
- Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors.
- Collaborative and fast-paced environment with a focus on innovation and growth.
- INR 1,000,000 1,500,000 per annum.
- Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options.
- Opportunity to be part of a high-growth Series A startup on the path to IPO.
- Work closely with founders and industry leaders, gaining mentorship and professional development.
- Rapid career advancement as the company scales and expands its offering.
- Competitive salary structure.
- Attractive ESOPs.
- Work with a world-class, industry-leading team.
- Access to mentorship and learning opportunities from investors and senior professionals.
- Dynamic and collaborative work culture.
This advertiser has chosen not to accept applicants from your region.
0
Customer Success
Chennai, Tamil Nadu
Saaki Argus & Averil Consulting
Posted today
Job Viewed
Job Description
About Client: A Leading Product development company
Role: Customer Success
Experience: 3- 7 years
Location: Chennai
Job Description:
- Onboarding new customers and guiding them through the implementation process.
- Establishing strong relationships with clients to understand their goals and challenges.
- Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.
- Conducting regular check-ins with customers to assess satisfaction and gather feedback.
- Collaborating with internal teams to advocate for customer needs and drive product improvements.
- Identifying opportunities for upselling or cross-selling additional products or services to existing customers.
- Developing and maintaining a deep understanding of our products or services to effectively troubleshoot and provide solutions.
- Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.
Requirements:
SQL, Ticketing, HRMS
This advertiser has chosen not to accept applicants from your region.
1
Customer Success
Bihar, Bihar
Portus Digital
Posted today
Job Viewed
Job Description
Estamos em busca de um **customer success**, para fazer parte do time de uma empresa de negócios digitais que atua há 9 anos no nicho de terapia sistêmica, com vendas de cursos e mentorias para terapeutas alavancarem seus resultados e terem alta performance.
Confira abaixo as funções, requisitos e informações sobre a vaga, faça sua inscrição e boa sorte!
Nós somos a Portüs Digital, a primeira empresa de recrutamento e seleção focada no mercado digital.
Estamos torcendo por você!
**Cargo**:
**Principais responsabilidades da função**:
- Realizar reuniões de onboarding de clientes;
- Garantir a satisfação e retenção de clientes;
- Realizar pesquisas regulares para entender a satisfação do cliente e identificar áreas de oportunidade de melhoria;
- Assegurar que o cliente faça uso de todas as soluções disponíveis a ele;
- Levar o cliente para a superação das expectativas (sucesso do cliente).
**Requisitos**:
**Requisitos Obrigatórios**:
- Experiência anterior em Customer Success;
- Excelentes habilidades de comunicação oral e escrita;
- Capacidade de compreender e explicar complexidades técnicas de forma clara e concisa;
- Forte orientação a resultados e capacidade de pensar estrategicamente sobre a jornada do cliente;
- Ter noção de Hotmart e saber utilizar as funções;
- Gerar N.F e se comunicar com o setor de contabilidade;
- Ter foco em solucionar problemas;
- Ter noção de CRM básicos de atendimento (Zendesk, Octadesk);
- Facilidade para organizar processos.
**Diferenciais**:
- Conhecimento de ferramentas de CRM e análise de dados;
- Conhecimento prévio com Customer Success / Customer Experience;
- Experiência prévia com atendimento ou relacionamento com cliente;
- Ter inglês intermediário/fluente;
- Experiência com eventos presenciais.
**Outras informações**:
**Modelo de trabalho**:remoto.
**Disponibilidade de tempo**:integral.
**Contratação**:PJ.
**Remuneração**:informar pretensão salarial ao fazer aplicação para vaga.
Confira abaixo as funções, requisitos e informações sobre a vaga, faça sua inscrição e boa sorte!
Nós somos a Portüs Digital, a primeira empresa de recrutamento e seleção focada no mercado digital.
Estamos torcendo por você!
**Cargo**:
**Principais responsabilidades da função**:
- Realizar reuniões de onboarding de clientes;
- Garantir a satisfação e retenção de clientes;
- Realizar pesquisas regulares para entender a satisfação do cliente e identificar áreas de oportunidade de melhoria;
- Assegurar que o cliente faça uso de todas as soluções disponíveis a ele;
- Levar o cliente para a superação das expectativas (sucesso do cliente).
**Requisitos**:
**Requisitos Obrigatórios**:
- Experiência anterior em Customer Success;
- Excelentes habilidades de comunicação oral e escrita;
- Capacidade de compreender e explicar complexidades técnicas de forma clara e concisa;
- Forte orientação a resultados e capacidade de pensar estrategicamente sobre a jornada do cliente;
- Ter noção de Hotmart e saber utilizar as funções;
- Gerar N.F e se comunicar com o setor de contabilidade;
- Ter foco em solucionar problemas;
- Ter noção de CRM básicos de atendimento (Zendesk, Octadesk);
- Facilidade para organizar processos.
**Diferenciais**:
- Conhecimento de ferramentas de CRM e análise de dados;
- Conhecimento prévio com Customer Success / Customer Experience;
- Experiência prévia com atendimento ou relacionamento com cliente;
- Ter inglês intermediário/fluente;
- Experiência com eventos presenciais.
**Outras informações**:
**Modelo de trabalho**:remoto.
**Disponibilidade de tempo**:integral.
**Contratação**:PJ.
**Remuneração**:informar pretensão salarial ao fazer aplicação para vaga.
This advertiser has chosen not to accept applicants from your region.
2
Customer Success
Vadodara, Gujarat
Mogli Lab India Pvt Ltd
Posted today
Job Viewed
Job Description
Customer Sucess work search in vadodara location
Ability to commute/relocate:
- Alkapuri, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
Ability to commute/relocate:
- Alkapuri, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
3
Customer Success
Noida, Uttar Pradesh
Bizaccenknnect Pvt. Ltd.
Posted today
Job Viewed
Job Description
Profile - Customer Sucess
Experience - 1 to 5 years
Location - Gurugram, Noida
Excellent communication
**Roles & Responsibilities:
- **
- Handling end-to-end implementation, a leading SaaS/cloud-based
supply chain automation product for the FMCG industry.
- Understanding of software architecture and configuration of the product to
match customer requirements.
- Working with Master data, assisting with service requests, and
troubleshooting problems with data.
- Client Interaction
- Handle clients and communicate client’s requirements to
internal teams.
- Coordinate with respective stakeholders and provide technical assistance
to clients within SLA.
- Helping customers generate reports and offering thorough expertise to customers on
the product and its usage.
- Document the client’s requirements and get a sign-off.
- Quality check of deliverables and conduct UAT with the client and get
sign-off.
- Ensure the user’s adoption post-go-live and share a regular update with
the client.
Interested ?
connect me on ** **
Pay: ₹265,166.56 - ₹1,268,934.97 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: In person
Experience - 1 to 5 years
Location - Gurugram, Noida
Excellent communication
**Roles & Responsibilities:
- **
- Handling end-to-end implementation, a leading SaaS/cloud-based
supply chain automation product for the FMCG industry.
- Understanding of software architecture and configuration of the product to
match customer requirements.
- Working with Master data, assisting with service requests, and
troubleshooting problems with data.
- Client Interaction
- Handle clients and communicate client’s requirements to
internal teams.
- Coordinate with respective stakeholders and provide technical assistance
to clients within SLA.
- Helping customers generate reports and offering thorough expertise to customers on
the product and its usage.
- Document the client’s requirements and get a sign-off.
- Quality check of deliverables and conduct UAT with the client and get
sign-off.
- Ensure the user’s adoption post-go-live and share a regular update with
the client.
Interested ?
connect me on ** **
Pay: ₹265,166.56 - ₹1,268,934.97 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
4
Customer Success
Delhi, Delhi
Primebook India
Posted today
Job Viewed
Job Description
**About Primebook**
Primebook is a fast-growing, Made-in-India ed-tech startup on a mission to bridge the digital education gap across the country. We build affordable, Android-based laptops tailored for students, especially in Tier 2, Tier 3, and rural regions.
**About the Role**:
We are seeking a proactive and customer-focused Customer Success Executive to join our
customers post-purchase, gathering feedback and reviews on platforms like Amazon and
Flipkart, and ensuring prompt resolution of any issues they may face. This role demands
empathy, excellent communication skills, and a passion for enhancing customer satisfaction.
**Key Responsibilities**:
- Connect with customers via phone to collect reviews and ratings on Amazon and
Flipkart.
- Identify and resolve customer issues promptly and professionall.
- Maintain a patient, empathetic, and customer-centric approach in all interactions.
- Collaborate with cross-functional teams to escalate and solve customer pain points.
- Continuously work toward enhancing the customer experience.
- Maintain accurate records of customer interactions and feedback.
**Qualifications**:
- Graduation in any stream
- 1-2 years of experience in customer support (chat/call), preferably in a tech-based
environment.
- Excellent verbal and written communication skills.
- Tech-savvy and comfortable using computers and customer service tools.
- Strong problem-solving skills and keen attention to detail.
**Perks & Benefits**
Location: South Delhi(Sultanpur)
(On-site)
10am-7pm
Pay: ₹300,000.00 - ₹350,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Customer support: 1 year (preferred)
**Location**:
- South Delhi, Delhi, Delhi (preferred)
Work Location: In person
Primebook is a fast-growing, Made-in-India ed-tech startup on a mission to bridge the digital education gap across the country. We build affordable, Android-based laptops tailored for students, especially in Tier 2, Tier 3, and rural regions.
**About the Role**:
We are seeking a proactive and customer-focused Customer Success Executive to join our
customers post-purchase, gathering feedback and reviews on platforms like Amazon and
Flipkart, and ensuring prompt resolution of any issues they may face. This role demands
empathy, excellent communication skills, and a passion for enhancing customer satisfaction.
**Key Responsibilities**:
- Connect with customers via phone to collect reviews and ratings on Amazon and
Flipkart.
- Identify and resolve customer issues promptly and professionall.
- Maintain a patient, empathetic, and customer-centric approach in all interactions.
- Collaborate with cross-functional teams to escalate and solve customer pain points.
- Continuously work toward enhancing the customer experience.
- Maintain accurate records of customer interactions and feedback.
**Qualifications**:
- Graduation in any stream
- 1-2 years of experience in customer support (chat/call), preferably in a tech-based
environment.
- Excellent verbal and written communication skills.
- Tech-savvy and comfortable using computers and customer service tools.
- Strong problem-solving skills and keen attention to detail.
**Perks & Benefits**
Location: South Delhi(Sultanpur)
(On-site)
10am-7pm
Pay: ₹300,000.00 - ₹350,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Customer support: 1 year (preferred)
**Location**:
- South Delhi, Delhi, Delhi (preferred)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
5
Customer Success
Mumbai, Maharashtra
Interned.in
Posted 20 days ago
Job Viewed
Job Description
Job Summary
As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders.
Responsibilities- Increase customer engagement on the TranZact platform through multiple communication channels.
- Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers.
- Maintain accurate customer data and generate reports for internal stakeholders.
- Analyze customer data to identify trends, generate insights, and suggest actionable improvements.
- Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting.
- Collaborate with cross-functional teams to address customer needs and ensure operational excellence.
- Bachelors degree (Graduate) in any discipline.
- Minimum of 34 years of experience, preferably in startups with a blend of customer success and sales roles.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High energy, enthusiasm, and a proactive attitude.
- Demonstrated operational excellence and ability to work in a fast-paced environment.
- Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio).
- Basic knowledge of SQL for data analysis.
- Experience working with SaaS platforms or B2B technology products.
- Prior exposure to cloud-based business platforms or networking solutions.
- Familiarity with CRM systems and customer engagement tools.
- Experience working in an early-stage startup environment.
- Ability to synthesize data into actionable business insights.
- Minimum 34 years of relevant experience in customer success, account management, and/or sales.
- Startup experience and exposure to a combination of customer success and sales roles is highly preferred.
- Location: Mumbai, India.
- Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors.
- Collaborative and fast-paced environment with a focus on innovation and growth.
- INR 1,000,000 1,500,000 per annum.
- Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options.
- Opportunity to be part of a high-growth Series A startup on the path to IPO.
- Work closely with founders and industry leaders, gaining mentorship and professional development.
- Rapid career advancement as the company scales and expands its offering.
- Competitive salary structure.
- Attractive ESOPs.
- Work with a world-class, industry-leading team.
- Access to mentorship and learning opportunities from investors and senior professionals.
- Dynamic and collaborative work culture.
This advertiser has chosen not to accept applicants from your region.
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