2,770 Customer Success Director jobs in India

About Our Client

Our client helps you optimize your work patterns by providing real-time insights, allowing you to improve efficiency and performance. It's designed to make your workflow smoother and empower you to achieve your best results.

Job Description

The Successful Applicant

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping : Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 500 staff with an intact startup mindset. 

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years.  Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.  

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Requirements

We are looking for an Accountant that is excited about the below Mission and Outcome.

Mission: As an Accountant, you will play a key role in providing high-quality accounting services to our clients. This position is ideal for someone with 2-3 years of experience, preferably within practice, looking to deepen their expertise and take on new responsibilities in a fast-paced, cloud-based environment. You’ll collaborate with a team of experienced accountants, managing a portfolio of clients and ensuring financial accuracy.

Your 2+ years of Accounting experience working with a portfolio of Singapore clients will help you succeed in this role.

Position Duties

• You will lead and manage a high volume of portfolio of accounting clients and be the key point of contact for all your clients. 
• You will hence be accountable for the quality of service deliveries, timeliness, accurate billings, managing client relationships, maintaining good rapport with clients, and having the ability to achieve client satisfaction and retention.
• You must be able to plan your work effectively and efficiently, and provide effective leadership, supervision and guidance to staff to ensure deliverables are in accordance with the scope of services and timelines. This includes but not limited to corporate secretarial, accounting, tax, payroll, GST, immigration, mailroom, and nominee director services. 
• From the start of your engagement, you must be able to demonstrate expertise in primary accounting frameworks and in relation to financial reporting matters as regulated by ACRA. You must also have sufficient knowledge on the regulatory requirements of various company set-ups in Singapore, mainly that of private limited companies.
• You are required to gain a comprehensive understanding of client operations, processes, and business objectives and utilise that knowledge on engagement.
• For assigned clients, you must have the ability to review and/or prepare management accounts and schedules,  corporate tax computation, payroll reports, GST reports and other statutory filings, and ensure its accuracy and completeness before delivering to clients.
• The knowledge that you have will enable you to provide basic consultancy advice to clients on various accounting, tax, payroll and corporate secretarial matters.
• One of your key responsibilities is to prepare Unaudited/Group Unaudited Financial Statements and XBRL for clients with zero error.
• You must adhere to the highest degree of professional standards and strict client confidentiality.

Requirements

• Recognised degree/diploma in Accountancy
• Preferably professionally certified with ACCA, CPA, or CA qualification
• Preferably 2-3 years of relevant working experience for professionally certified candidates, 5-7 years of relevant working experience for candidates who are not / yet to be certified.
• Good understanding of SFRS and Singapore regulatory compliance
• Hands-on experience with Google workspace and Microsoft applications
• Experience with cloud accounting software, Xero will be a definite plus, preferably at least a year of experience in Xero
• Resourceful and experience with various productivity software applicable to facilitate daily works
• Self-motivated, positive attitude, proactive and detail-oriented
• Love meeting people and have great interpersonal and communication skills
• Able to adapt to VUCA way of thinking and contribute to process improvement efforts
• Able to work under pressure and meet tight deadlines
• Immediate availability is preferred

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Career deep dive 

A ~60 minute chat with the Hiring Manager. They’ll discuss your last 1-2 roles to understand your experience in more detail.  

Behavioural fit assessment

A ~45 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews

We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us. 

+++

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Benefits

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 5 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Job Title:  Customer Success- Group Account ManagerDirector

Location: Bengaluru

Department: Client Servicing / Customer Experience

Type: Strategic Leadership Role

Experience: 12–15 years of experience in customer success, account management, or client servicing roles (preferably in loyalty, marketing services, SaaS, or Enterprise product implementation)

Job Summary:

At Elevatoz Loyalty Pvt Ltd, we specialize in building customer, channel, and employee engagement programs for some of India's leading brands. With deep expertise in loyalty management, campaign execution, and digital enablement, we help our clients drive meaningful business outcomes through innovative engagement strategies. We are seeking a seasoned and visionary Director – Customer Success to lead our entire Client Servicing function. This is a strategic leadership role responsible for strengthenin client relationships, enhancing service delivery, managing the P&L for the CS function, and driving retention and growth across all programs. The ideal candidate should bring strong business acumen, delivery leadership, and team management skills, with a passion for building long-term partnerships.

Key Responsibilities

• Lead and manage the entire Customer Success function across all verticals and accounts.

• Define and execute the vision, strategy, and roadmap for the Client Servicing team.

• Own the P&L for CS – drive profitability, efficiency, and account growth.

• Build, mentor, and scale a high-performing CS team.

• Ensure client satisfaction, retention, and program success.

• Act as the senior escalation point for key accounts.

• Collaborate with cross-functional teams (Product, Tech, Ops, PMO, Marketing, BD) for smooth execution.

• Track and report KPIs like CSAT, NPS, TAT, and revenue retention.

• Drive renewals, upsells, and cross-sell opportunities with the Sales team.

• Standardize delivery through SOPs and operational frameworks.

• Channel customer insights to influence product and process improvements.

• Represent the CS function in leadership discussions and strategic forums.

Qualifications & Experience

• 12–18 years of experience in CS, client servicing, or account management.

• Proven leadership experience in managing and scaling CS teams.

• Strong grasp of P&L management, budgeting, and forecasting.

• Preferred background in loyalty marketing, engagement, or SaaS.

• Excellent at client handling, stakeholder management, and CXO communication.

• Strategic thinker with strong execution and problem-solving skills.

• Effective communicator with negotiation and presentation expertise.

• Comfortable in a high-growth, client-first, fast-paced environment.

What We Offer

• Leadership role with high visibility and strategic ownership.

• End-to-end ownership of CS strategy and financial performance.

• Opportunity to shape the client experience strategy in a rapidly growing organization.

• Work with top-tier clients and nationally recognized loyalty programs.

• Collaborative, open, and innovation-driven work culture.

• Competitive compensation with performance-linked incentives.

Work Location: Bangalore (on-site)

• Conduct in-depth virtual skin consultations with clients to assess their skin type, concerns, and goals.
• Develop personalized skincare routines and product recommendations based on individual needs.
• Educate clients on proper product usage, ingredient benefits, and advanced skincare techniques.
• Provide ongoing support and follow-up to ensure client satisfaction and optimal results.
• Act as a brand ambassador, embodying the company's commitment to beauty and wellness.
• Stay updated on the latest skincare trends, ingredients, and product innovations.
• Collaborate with the marketing and product development teams to provide client feedback and insights.
• Maintain detailed and confidential client records using our CRM system.
• Troubleshoot client concerns and offer effective solutions to enhance their experience.
• Achieve and exceed client retention and satisfaction targets.
• Participate in online training sessions and team meetings to share knowledge and best practices.
• Assist in creating educational content, such as skincare guides and video tutorials.

• Certified Esthetician with a minimum of 5 years of experience in a professional spa or clinic setting.
• In-depth knowledge of various skin types, conditions, and advanced treatment modalities.
• Excellent understanding of cosmetic ingredients and their effects on the skin.
• Exceptional communication, interpersonal, and active listening skills.
• Proficiency in conducting virtual consultations and using video conferencing tools.
• Experience with CRM systems and digital client management.
• Strong sales and client relationship management abilities.
• A passion for beauty, wellness, and helping clients achieve their skincare goals.
• Ability to work independently and manage time effectively in a remote setup.
• Creative and proactive approach to problem-solving.
• Discretion and adherence to client confidentiality.

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Global Trade Solutions Sales and Client Management - Analyst

Principal responsibilities

 You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Trade Solutions Sales and Client Management - Manager.

Principal responsibiliti es

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Global Trade Solutions Sales and Client Management - Analyst

Principal responsibilities

 You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Trade Solutions Sales and Client Management - Manager.

Principal responsibiliti es

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”