797 Customer Success Director jobs in India

As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.

Responsibilities:

Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.

Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.

Support senior team members in receiving, decoding, and executing new briefs and campaigns.

Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.

Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.

Gather data and inputs to assist in preparing social media and brand analysis reports.

Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.

Provide support in Online Reputation Management (ORM) activities as needed.

Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work , celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.

As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.

Responsibilities:

Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.

Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.

Support senior team members in receiving, decoding, and executing new briefs and campaigns.

Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.

Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.

Gather data and inputs to assist in preparing social media and brand analysis reports.

Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.

Provide support in Online Reputation Management (ORM) activities as needed.

Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.

ROLE OVERVIEW

As the Lead – Account Management , you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal teams, ensuring all deliverables meet the highest standards while aligning with client goals and timelines.

KEY RESPONSIBILITIES

Client Engagement & Strategy

Own and nurture high-value client relationships with a long-term partnership mindset.

Ensure a seamless onboarding experience for new clients, setting the tone for successful collaboration.

Lead regular client interactions – through calls, emails, and meetings – to ensure satisfaction, gather feedback, and align on expectations.

Address and resolve client queries or escalations promptly and professionally.

Identify upsell and cross-sell opportunities to drive account growth and increase revenue.

Present strategic recommendations, performance reports, and project progress updates.

Team Leadership & Development

Mentor and manage a team of Account Managers to ensure consistent and high-quality service delivery.

Review client briefs with Account Managers to ensure accuracy, clarity, and alignment with scope.

Guide the team to meet departmental KPIs and individual performance goals.

Coach team members, conduct regular check-ins, and support career growth.

Project Oversight & Delivery

Coordinate cross-functional collaboration across Creative, Tech, Analytics, and Operations teams to ensure projects are executed on time and within budget.

Oversee the quality of deliverables across all stages and ensure alignment with client expectations.

Monitor project workflows, troubleshoot bottlenecks, and implement process improvements.

Maintain accurate documentation, briefs, and client communications.

Reporting & Financial Management

Own reporting schedules – weekly, fortnightly, and monthly – covering project performance, client satisfaction, and revenue metrics.

Track project budgets, profitability, and financial performance of client accounts.

Ensure alignment of team output with the defined Scope of Work and commercial agreements.

Process Excellence & Innovation

Continuously evaluate and enhance internal workflows and account management processes.

Standardize best practices across teams and ensure adherence to SOPs.

Foster a collaborative and communicative work environment across departments.

SKILLS & EXPERIENCE REQUIRED

4–6 years of experience in client servicing/account management, with at least 2–3 years in a leadership role.

Proven ability to manage large clients/account across sectors or verticals.

Strong team management and mentoring skills.

Excellent written and verbal communication.

Exceptional organizational and time-management skills.

Strong commercial acumen with experience in managing budgets and financial reporting.

Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint), and familiarity with project management tools (e.g., Asana, Trello, MS Project, Monday.com).

Experience in digital marketing, creative services, or tech-driven projects is a plus.

WHAT WE’RE LOOKING FOR

A people-first leader who inspires trust and brings out the best in others.

A strategic thinker who can balance client needs with internal capabilities.

A proactive problem-solver and process improver.

A detail-oriented executor who doesn't lose sight of the big picture.

A collaborative communicator who ensures smooth coordination across teams.

About Us:

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this Scaling with Soul. 

Scaling with Soul, to us, means we always prioritise student outcomes specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year. 

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldnt have been needed were we willing to give up on either of high quality or scale. 

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem. 

Thats why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc. 

We dont need to. None of our competitors do (though wed be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close, actually. Not yet. 

However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements. 

And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving). 

Kraftshala is backed by a number of eminent investors, including: 

• Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the worlds largest NoBrokerage Property Site and Indias first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestl S.A. and Professor, ISB) 
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies) 

Kraftshala is on a mission to become the largest career launchpad in the world. 

Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul , to offer greater value to each stakeholder (including our team) everyday we get bigger. 

Joining Kraftshala now means becoming part of a story still in its early chapters- one youll help shape with your ideas, actions, and leadership. Here are things we care for:  

1. We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.   
2. We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimize for their long-term good instead of our short-term gain. We dont let processes or hierarchies get in the way of adding value. 
3. We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty. 
4. We look for people with high learning agility , those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday. 
5. We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership. 
6. We aim for consistency and reliability and expect the same from others. Predictability just makes everyones life a lot smoother. 
7. We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic. 
8. We have learnt that Scaling with Soul requires frugality . Resource constraints help sharpen focus and breed inventiveness. 
9. We are practical optimists . Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

Role Description:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and thats exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

As an Associate - Account Management, youll be part of the team that anchors our recruiter relationships, ensuring every hiring partner experiences smooth, responsive, and high-quality processes. Youll manage multiple accounts end-to-end - from setting up placement drives, coordinating with internal teams, solving real-time challenges, to building trust and driving repeat engagement with our recruiters.

While this role does involve coordination with students, your primary lens will be recruiter-first: working to make sure every hiring experience is as delightful, efficient, and outcome-oriented as possible.

Primary Responsibilities will include:

Placement Operations

• Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
• Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
• Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
• Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
• Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
• Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building

Process Optimization

When youre working with dozens of recruiters and hundreds of students, delivering a consistently high-quality experience at scale becomes a function of the systems you build. Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. Thats why were constantly refining the way we operate, and hence, youd be: 

• Discovering ways to improve efficiency in our daily processes in order to enhance stakeholder experience.
• Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.
• Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

What success in this role would look like:

• Month 1: Understand all current placement processes, tools, and workflows. Assist in 23 drives and begin managing recruiter and student interactions.
• Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps.
• Month 3+: Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative.

A question wed like to address upfront is what the career trajectory looks like for someone in this role.

At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up:

• If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations shaping how we deliver outcomes to recruiters and students at scale.
• If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives.

These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company thats growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization. 

• 1-3 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (Were not fussed about the exact years of experience, as thats just a proxy for your skill level.) 
• Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus

Top Grading:

Were looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

As a small team, its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 10 - 15 business days depending on your and our schedules, and will be a mix of online and in-person interactions.

1. Technical Exercise: This will be a task that assesses you on some of the core skills youll need to succeed in this role. 
2. Setting Expectations: This will be a call to understand your profile briefly and share the details of the selection process.
3. Conversation 1: This will be a detailed assessment review conversation with our current Partnerships team to go over your submission for the technical exercise 
4. Conversation 2: This will be a call with our Student Success Lead wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
5. Conversation 3: This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode. 
6. Extending an offer: If all goes well, we will extend an offer that will mention the relevant details. 

Location

Delhi

Job Description

We are looking for a customer-centric and cordial E-Commerce Business Associate

who can streamline all e-commerce activities. You should be able to forecast sales

and resolve conflicts. You should be able to grow the business using positive

customer experience. Job Objectives

To retain long-term consumer relationships

Coordinate with the E-Commerce Manager in planning promotional offers and

product discounts

Organize e-commerce activities

Roles & Responsibilities

Managing Online Portals of the clients

Manage online e-commerce accounts of clients

Respond to customer web inquiries regarding online merchandise or service

orders

Assists customers with product selection, answer basic questions and suggest

various product options that are available. Understanding client problems

Ensures prompt and proper resolution of client queries by providing additional

information or escalating the issue

Take accountability and responsibility for the work assigned

Competencies Required

Excellent written and verbal communication skills

Proficiency in MS Office and relevant software

Excellent organizational and time management skills

Ability to work collaboratively with other departments

Handle multiple projects/assignments at the same time

Build client relations

Preferred Education

Any Graduate or Post Graduate (BE/BBA/MBA)

Work Location & Job Type

Youll be required to work full-time from our head office in Indore

The Director of Customer Experience (CX) will be a strategic and results-oriented leader

responsible for orchestrating exceptional customer journeys and maximizing satisfaction for our

B2C customers across India. This role demands a deep understanding of the Indian consumer

market, particularly within the home appliances/retail sector, where product and service quality

are paramount. The ideal candidate will possess a proven ability to implement robust processes,

leverage technology for actionable analytics, and develop impactful customer retention campaigns.

Key Responsibilities:

• Strategic CX Leadership: Develop and execute a comprehensive B2C customer experience

strategy, specifically tailored for the Indian retail market, aligning with business objectives and

growth goals.

• Process Optimization for Quality: Design, implement, and continuously refine customer-centric

processes across all touchpoints, from pre-sales inquiry to installation, after-sales service, and

post-purchase engagement. Ensure these processes uphold the highest standards of product and

service quality that Indian customers expect.

• Technology-Driven Insights & Analytics: Lead the identification, adoption, and utilization of CX

technology solutions (e.g., CRM, analytics platforms, feedback tools) to gather, analyze, and interpret

customer data and behavioral patterns. Translate these insights into actionable strategies for

improving customer satisfaction, loyalty, and business performance.

• Customer Retention Campaign Management: Develop, implement, and manage targeted

customer retention campaigns, leveraging data-driven insights and personalized approaches to

foster long-term customer loyalty and reduce churn in the competitive market.

• After-Sales Service Excellence: Oversee and enhance the entire after-sales service experience,

including installation, maintenance, and complaint resolution, ensuring prompt, efficient, and

quality service that builds customer trust and advocacy.

• Team Leadership & Training: Build, mentor, and inspire a customer-centric team, providing

training and guidance to ensure consistent delivery of exceptional service standards across the

organization.

• Cross-functional Collaboration: Collaborate closely with Sales, Marketing, Product

Development, and Technical Service teams to ensure a seamless and consistent customer

experience across all interactions.

• Customer Feedback & NPS Enhancement: Implement robust feedback mechanisms (surveys,

social media monitoring, reviews) and actively leverage customer feedback to identify pain points,

drive continuous improvement, and maximize Net Promoter Score (NPS).

• Budget Management & ROI Measurement: Manage the CX budget effectively, allocate resources

strategically, and measure the ROI of CX initiatives to demonstrate their impact on customer

satisfaction, loyalty, and overall business success.

• Market Intelligence & Innovation: Stay abreast of industry trends, competitor activities, and

evolving customer expectations within the Indian purifier market. Identify and implement

innovative CX solutions and technologies to maintain a competitive edge.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus.

• Strong experience in B2C customer experience management, particularly within the Indian

retail/home appliances market.

• Proven track record of successfully implementing and optimizing CX processes that improve

customer satisfaction and loyalty.

• Expertise in leveraging technology for customer experience analytics, data interpretation, and

insight generation.

• Experience in developing and executing successful customer retention campaigns.

• Excellent communication, interpersonal, and leadership skills to drive a customer-centric culture.

• Familiarity with CRM systems, customer feedback platforms, and analytics tools.

• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

• Passion for delivering exceptional customer experiences and a deep understanding of the

importance of service quality in the Indian market.

Krehsst Tech Solutions is on the lookout to hire a EXECUTIVE - CLIENT RELATION OPERATION - Based out of Akola

Female candidate will be preferred

Job ref.: K42

If you are based out of Akola and comfortable to work from Office with minimum 1-3 years experience in Marketing/ Sales/Business Development then you may apply for this job opportunity

You have a good understanding of various tasks in the marketing and Sales operations

• This job role does not require any travel
• This job is not a telemarketing job
• This job is not for business Development

Our Recruitment teams are siloed as per the specific competency required for each job role such as:

SOURCER - Will source CVs for various posiitons from Job Portals Naukri and Linkedin

RECRUITER - Will engage with candidates already Sourced by the SOURCER

TEAM LEADER - Engages with canididates for Sernior position and Leads the team of Sourcer & Recruiters

CRM/Account Manager - Basically Client frontending and interaction role

Operations Client Account Management (CLIENT RELATION OPERATION) - Is responsible for all the backend work such as:

1. Interview Scheduling
2. Supporting the Head of department for any activities
3. Sending meeting invites to Candidates
4. Collecting salary document of selected candidates
5. MIS of the entire open jobs with various clients
6. Sending email to clients for followup of various ending activities
7. Updating the ERP with all client updates
8. Keeping the ERP data valid as er client requirements
9. Updating jobs and notes
10. Creating new positions

If you are convinced that you fit in the above Job Role then this is ur opportunity to join and perform

Please apply to this job post with latest CV and a statement of purpose -

"WHY SHOULD I BE CONSIDERED FOR THIS JOB ROLE WITH KREHSST TECH SOLUTIONS"

We are looking for someone who can join immediately post Diwali vacations - Oct'25

Thank you for your time to review the above job post

Nikhilesh

CEO & Founder