9,832 Customer Success Executive jobs in India

Job Title: Customer Success Executive (Entry-Level)

Location: (Hybrid)

Company: CloudNuro

Experience: 0–2 Years Job Type: Full-Time

About CloudNuro

CloudNuro is a fast-growing provider of cloud and data-driven solutions that help businesses turn insights into action. With a strong focus on innovation and customer value, we are committed to delivering results through technology. As part of our growth, we are seeking a Customer Success Executive to ensure our clients achieve maximum value from our products and services.

Position Summary

As a Customer Success Executive, you will be the voice of the customer within CloudNuro, ensuring smooth onboarding, adoption, and satisfaction. You will work closely with clients to understand their goals, resolve issues, and provide an exceptional customer experience that drives loyalty and growth.

Key Responsibilities

 Act as the primary point of contact for assigned customers post-onboarding.

Understand customer business objectives and align our solutions to their goals.

rovide product guidance, training, and support to ensure successful adoption.

onitor account health and usage metrics to identify risks or opportunities.

ollaborate with cross-functional teams (product, support, sales) to resolve issues and deliver value.

onduct regular check-ins and business reviews with clients.

Gather feedback and relay it to product and engineering teams for improvement.

Requirements

achelor’s degree in Business, Communications, IT, or related field.

 years of experience in customer success, account management, support, or related roles.

trong communication and interpersonal skills—verbal and written.

 lity to build relationships and manage multiple client accounts.

omfortable using CRM and collaboration tools (e.g., HubSpot, Salesforce, Slack, etc.).

ustomer-centric mindset with strong problem-solving abilities.

agerness to learn technology and support digital products.

Nice to Have

xposure to SaaS or B2B tech environments.

amiliarity with cloud platforms (AWS, Azure, GCP) or data analytics tools.

xperience with support ticketing systems (e.g., Zendesk, Freshdesk).

nderstanding of customer lifecycle and KPIs like NPS, churn, and retention.

Why Join CloudNuro

ork with cutting-edge technologies and enterprise clients.

e part of a team that truly values customer success and innovation.

lexible working arrangements and a learning-focused culture.

ompetitive compensation and growth opportunities in a fast-scaling company.

CloudNuro is proud to be an equal opportunity employer. We believe that diversity and inclusion drive better outcomes, and we welcome candidates of all backgrounds.

Hiring Customer Support Executive for Leading International Healthcare Process in Salt Lake Sector V, One who is qualified 12th & above having very strong communication skill in English & comfortable with rotational shift may apply, Salary 35K CTC.

Position: Chat Customer Support

Shift: Rotational Shift

Fresher & Experience both can apply

Fluent English Communication & Written Skills

HSC Candidates Also can Apply

5 working Day

Customer Success Executive

Experience : 0-3 Years

Location : Rajkot (Apply only if your current location is Rajkot)

Job Summary:

• Act as the primary point of contact for our valued customers throughout their journey with factoHR.
• Ensuring a seamless and positive experience for new customer.
• Conduct regular check-ins with customers to understand their goals, address any concerns, and offer personalized solutions to help them achieve success.
• Monitor customer usage and identify potential roadblocks or areas for improvement to increase customer satisfaction and retention.
• Collaborate closely with the sales and product teams to relay customer feedback, advocate for enhancements, and contribute to product development.
• Handle customer escalations and issues promptly, ensuring proper resolution while maintaining a positive relationship.
• Develop customer success plans and KPIs tailored to individual clients, tracking progress and reporting on key metrics regularly.
• Cultivate strong customer advocacy by collecting testimonials, case studies, and referrals from satisfied clients.

Skills required:

• Excellent Written and Verbal Communication skills.
• Proactive, Dedicated and Committed towards tasks allocated.
• Customer-oriented and well versed in solving issues of clients
• Good pedagogic skill
• Adaptability & should be proactive

Qualification:

• Candidates qualifying Master of Business Administration (MBA) with Marketing or MCA or Any Graduate with relevant work experience.

Job Types: Full-time, Permanent

Pay: ₹12, ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Language:

• English (Required)

Location:

• Rajkot, Gujarat (Required)

Work Location: In person

THW - The Healthy World | Healthier Choices for Everyone

At THW - The Healthy World, we believe that healthy, pure, and sustainable food should be accessible to all. Our farm-to-fork approach ensures that you get fresh organic fruits, vegetables, dairy, bakery products, country eggs, fresh juices, and wholesome groceries—delivered reasonably and with great value.

Location: Viman Nagar, Pune

Department: Sales & Support

Employment Type: Full-Time

Salary: upto 35k/month

Job Details

Job Summary:

We are seeking a Customer Success Executive who is passionate about delighting customers instead of "selling to" them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with THW.

Unlike traditional sales roles, you will not be expected to cold-call or push-sell. Instead, you will:

• Act as a bridge between THW and our customers, ensuring their queries, feedback, and concerns are resolved with empathy.
• Guide new customers in understanding our products, values, and unique benefits.
• Ensure repeat orders and loyalty by delivering consistent 10x customer experience.
• Work closely with marketing, operations, and product teams to share customer insights and help design campaigns that attract, educate, and retain customers.

Key Responsibilities:

• Manage customer queries and support requests through multiple channels (calls, WhatsApp, email, chat)
• Onboard new customers with a warm, personalized experience, ensuring they feel confident in their choice.
• Monitor customer satisfaction and proactively address issues to avoid churn.
• Build long-term customer relationships by listening, understanding, and guiding them. Collaborate with marketing to create engaging communication that educates rather than sells.
• Track key customer success metrics (satisfaction score, repeat orders, referrals, churn rate.
• Identify upsell opportunities organically — only when they genuinely add value for the customer.

Requirements:

• 2–4 years of experience in Customer Success / Relationship Management (preferably in D2C, FMCG, or e-commerce).
• Strong communication skills in English, Hindi, and/or Marathi.
• Empathy-driven mindset with genuine care for customer well-being.
• Experience in customer-centric platforms like Amazon, Myntra, Flipkart, BigBasket, or similar will be highly valued.
• Comfort with Zoho One tools (CRM, Desk, Projects, etc.) is highly preferred.
• Ability to multitask, remain calm under pressure, and resolve problems with patience.
• Candidates residing in or near Viman Nagar, Pune preferred for better coordination.

What We Offer:

• A chance to be part of a purpose-driven brand making a real impact.
• ESOPs for deserving candidates, offering long-term wealth creation along with competitive salary
• Growth-oriented culture where ownership and ideas are valued.
• Regular training and exposure to customer success best practices from leading D2C brands.
• Salary + performance-linked incentives (linked to customer satisfaction, not sales pressure).
• The joy and fulfillment of being part of a mission that truly matters — healthier lives, empowered farmers, and a greener planet.

To apply, send your resume to , or visit our site

Required Skills & Qualifications:

Bachelors degree in Commerce, Accounting, or related field. (2-3 years) of experience.

Proven experience in accounting or finance roles, with strong knowledge of:

Basic accounting principles such as Debit/Credit entries, invoices, ledgers etc.

financial documentation such as Balance Sheets and Profit & Loss accounts

GST, TDS, online payment workflows, and payment gateways

Proficiency in MS Excel, including advanced functions such as VLOOKUP and Pivot Tables.

Excellent verbal and written communication skills in English, with the ability to simplify complex concepts.

Prior Experience with SaaS platforms or accounting software such as Tally, QuickBooks etc and in customer service or finance/accounting support is a plus.

Key Responsibilities:

Accounting Support:

Assist customers in understanding and managing accounting features such as Balance Sheets, P&L statements, GST, TDS, bank reconciliations, and other financial records.

Issue Resolution:

Provide prompt and effective solutions to customer queries and technical issues, minimizing disruptions and ensuring high customer satisfaction.

Product Expertise:

Develop an in-depth understanding of the ANACITY platform to confidently guide customers through its features and functions.

Data Handling:

Utilize Excel to manage, analyze, and interpret customer data, supporting users with advanced Excel functionalities including VLOOKUP and Pivot Tables.

Customer Support Skills :

Proficiency in Kannada, Telugu, and English, with effective communication skills in all three languages.

Excellent verbal and written communication skills

Ability to handle client queries regarding invoices, payments, or discrepancies and help for the accurate solution.

Interested candidates can send your updated resume to

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will be part of the Customer Excellence Team team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The Customer Excellence Customer Success Executive will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.

• Service 1-3 large enterprise customers
• Develop executive relationships with CIO,CFO,CHRO and business leaders
• Understand goals and develop customer roadmap
• Execute winning co-delivery models
• Develop relationships with ecosystem partners
• Develop implementation strategies and readiness process to accelerate time to value
• Establish delivery operating model governance
• Maintain account level relationships for clear value proposition within the account
• Participate in account delivery governance
• Advocate/champion ServiceNow's best practices
• Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
• Provide high customer sat metrics for assigned accounts

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience is a mandate.
• Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Experience at F accounts
• Understanding of issues and goals driving digital transformation across industry
• Depth in digital transformation design, implementation, and management
• Expertise in one industry, "minors" in one or two additional industries
• IT, HR, ad GBS Transformation experience
• Executive relationships with CIO, CFO, CHRO and business line leaders
• Experience identifying goals and solving challenges
• Experience serving as part of a client account leadership team
• Experience expanding offerings with clients
• Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
• Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
• 5+ years large program experience (multi-tracked, OCM)
• Experience managing outcomes to a CxO position
• Co-Delivery experience with Big 4, large SI's
• Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

About Us

Sportstech is a German brand for outstanding fitness products. Based in the heart of the German capital, we strive for excellence when it comes to combining wonderful design and cutting-edge technology.

Role Description

This is a full-time role for a Customer Support Executive.

The Customer Support Executive will be responsible for providing high-quality customer service and technical support to customers via various channels, ensuring customer satisfaction, managing and resolving customer complaints, and documenting customer interactions in the company's CRM system.

The Customer Support Executive will also communicate customer feedback to the relevant teams and participate in product improvement initiatives.

Qualifications

Customer Support, Online Support, Customer Service, and Technical Support skills.

Ability to communicate effectively and empathetically with customers.

Strong problem-solving skills and ability to follow through on tasks to resolution.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Experience in using ZenDesk.

Strong attention to detail and documentation skills.

Experience in the application based industry is an added advantage.

Communication in German

Responsibilities -

• Own Client Engagements: Lead all client-facing calls and meetings, acting as the main point of contact.
• Drive Client Success: Ensure campaign performance aligns with client goals; proactively address concerns and offer solutions.
• Client Retention: Develop trust-based relationships that foster long-term engagement and renewals.
• Campaign Updates: Provide regular performance updates, insights, and next steps to clients.
• Internal Collaboration: Work closely with outreach, operations, and strategy teams to ensure campaign quality and timeliness.
• Feedback Loop: Gather and relay client feedback to internal teams for continuous service improvement.

Requirements -

• 1–3 years of experience in client success, account management, or client-facing roles (preferably in marketing or SaaS).
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a client-first approach.

Job Type: Full-time