5,868 Customer Success Executive jobs in India

About Us

At QpiAI, we’re building the future of AI and Quantum technologies. As a fast-growing deep tech company, we’re redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.

We are looking for a Customer Success Executive who will be the friendly face and support system for learners after enrolment. This is a full-time opportunity to build strong client relationship skills, operational expertise, and product knowledge while driving learner success.

Role Overview

As a Customer Success Executive, you’ll act as the primary point of contact for learners after they join our programs. You’ll ensure smooth onboarding, provide guidance, resolve issues, and work cross-functionally to deliver an outstanding learner experience.

Key Responsibilities

• Serve as the go-to contact for learners post-enrolment.
• Guide new learners through the onboarding process, ensuring timely access to platforms, tools, and materials.
• Conduct walkthroughs of the course platform and share onboarding resources/documentation.
• Monitor learner activity, identify drop-offs, and proactively follow up to drive engagement and course completion.
• Address queries related to access, schedules, course navigation, and basic tech issues.
• Coordinate with internal teams (sales, tech support, content) to resolve learner concerns.
• Maintain updated learner data and touchpoints in CRM tools like Zoho or Lead squared.
• Collect learner feedback and contribute to improving onboarding and post-enrolment workflows.
• Support renewal and referral efforts by building rapport and offering a smooth learner journey.

Qualifications and Skills

• Pursuing or recently completed a Bachelor’s degree in Business, Communication, Education, or a related field.
• Strong verbal and written communication skills with a customer-first attitude.
• Highly organized with the ability to multi-task and manage timelines effectively.
• Proactive, empathetic, and resourceful in problem-solving learner issues.
• Comfortable using basic productivity tools (Excel, email, video conferencing).
• Exposure to CRM platforms like Zoho, Lead squared, or Salesforce is a plus.
• Passionate about education, technology, and delivering value to learners.
• Experience : 0 - 1 year experience.
• Budget - 3- 4 LPA

What You’ll Gain

• Hands-on experience in customer success, operations, and cross-functional collaboration.
• Insight into learner behavior and product delivery in a high-growth EdTech environment.
• Exposure to CRM tools and customer lifecycle management.
• Opportunity to be considered for a full-time role based on performance.
• A dynamic, mission-driven team that values ownership and learner impact.

Job Role : Sr. Executive - Customer Success

Job Location : Bangalore

Job Responsibilities:

• Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving
• joint success.
• Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.
• Act as the main liaison or a leader between partners and internal teams to foster collaboration, address challenges, and identify new opportunities.
• Develop and execute initiatives that drive partner enablement, growth, and engagement, ensuring partners meet their business goals.
• Maintain and manage a pipeline of partners, tracking engagement, performance, and areas for improvement.
• Work closely with Sales & existing partners to explore up-sell, cross-sell, and renewal opportunities, driving long term growth.
• Provide detailed reporting on partner performance, health, and forecast to the management team.
• Contribute to the development of the overall partner strategy and ensure its successful execution across regions.

Desired Candidate Profile:

• 3-5 years of experience in partner management, customer success, or business development, preferably in a SaaS, CPAAS environment.
• Proven success in managing and growing relationships with partners or enterprise clients.
• Strong ability to communicate complex solutions with clarity and confidence to both technical and non-technical
• stakeholders.
• Proven track record of exceeding growth targets and driving revenue through partnerships.
• High business acumen with experience across multiple industry verticals.
• Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.
• Strong presentation, negotiation, and interpersonal skills.

Job Summary:

The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth.

Key Responsibilities:

• Onboard new customers and ensure a smooth transition to our services.
• Understand customers’ business needs and objectives to tailor solutions accordingly.
• Provide ongoing support and training to maximize customer engagement and satisfaction.
• Act as the primary point of contact for customer inquiries, issues, and escalations.
• Monitor customer health scores and proactively address potential issues.
• Conduct regular check-ins and business reviews with customers.
• Collaborate with sales, product, and support teams to ensure customer needs are met.
• Identify opportunities for upselling and cross-selling to enhance customer value.
• Gather and analyze customer feedback to inform product and service improvements.
• Maintain detailed records of customer interactions and account activities.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in customer success, account management, or related roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and positive attitude.
• Ability to work independently and manage multiple customer accounts.
• Familiarity with CRM software and customer success tools.

Preferred Skills:

• Knowledge of the industry and market trends.
• Technical proficiency related to the company's products/services.
• Data-driven approach to customer management.

Salary:

• ₹47,000 (₹0,000 fixed + ,000 On Target Earning)

What We Offer:

• Opportunity to grow your career and earn handsom incentives based on performance.
• Creative freedom without micromanagement or nagging.
• Dynamic startup culture valuing your ideas and contributions.
• Hands-on experience with significant responsibilities.
• Office perks include Breakfast, Lunch, and Snacks.
• Game area to relax and chill during your break time.
• Standard working hours from 10 AM to 7 PM, Monday to Friday, with weekends off.
• Opportunities for professional growth and development.

About Plum

Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.

Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.

About the role

We’re looking for exceptional Customer Support Executives to join our team across both voice and non-voice roles. If you have a track record of delivering high customer satisfaction and genuinely enjoy creating great experiences for customers, we want to hear from you.

You’ll need to be customer-centric, always ready to go above and beyond to resolve issues with empathy and efficiency. Whether you're speaking with customers or supporting them through written communication, you should be passionate about helping people, able to think on your feet, and confident in crafting creative solutions.

Roles and Responsibilities :

• Help employees and employers use their health insurance and health benefits in the most seamless way possible
• Develop a deep level of understanding and knowledge of the entire product, systems and processes
• Address queries regarding the product and service in a timely and accurate way via phone, email or chat
• Meet the response time for queries in support
• Coordinate with insurance partners for resolution/clarification if needed
• Interact with internal and external teams to ensure the quick resolution of customer issues
• Drive 100% customer retention by delivering an extraordinary experience

Experience and Qualifications :

• 0-3 years of experience in customer service/support on voice/chat/email
• Great command of English (both oral and written)
• Ideally, worked in a fast-paced startup environment

Additional Info:

• It will be 5 days of onsite work.
• Week-offs will be rotational.

About Us

At QpiAI, we’re building the future of AI and Quantum technologies. As a fast-growing deep tech company, we’re redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.

We are looking for a Customer Success Executive who will be the friendly face and support system for learners after enrolment. This is a full-time opportunity to build strong client relationship skills, operational expertise, and product knowledge while driving learner success.

Role Overview

As a Customer Success Executive, you’ll act as the primary point of contact for learners after they join our programs. You’ll ensure smooth onboarding, provide guidance, resolve issues, and work cross-functionally to deliver an outstanding learner experience.

Key Responsibilities

• Serve as the go-to contact for learners post-enrolment.
• Guide new learners through the onboarding process, ensuring timely access to platforms, tools, and materials.
• Conduct walkthroughs of the course platform and share onboarding resources/documentation.
• Monitor learner activity, identify drop-offs, and proactively follow up to drive engagement and course completion.
• Address queries related to access, schedules, course navigation, and basic tech issues.
• Coordinate with internal teams (sales, tech support, content) to resolve learner concerns.
• Maintain updated learner data and touchpoints in CRM tools like Zoho or Lead squared.
• Collect learner feedback and contribute to improving onboarding and post-enrolment workflows.
• Support renewal and referral efforts by building rapport and offering a smooth learner journey.

Qualifications and Skills

• Pursuing or recently completed a Bachelor’s degree in Business, Communication, Education, or a related field.
• Strong verbal and written communication skills with a customer-first attitude.
• Highly organized with the ability to multi-task and manage timelines effectively.
• Proactive, empathetic, and resourceful in problem-solving learner issues.
• Comfortable using basic productivity tools (Excel, email, video conferencing).
• Exposure to CRM platforms like Zoho, Lead squared, or Salesforce is a plus.
• Passionate about education, technology, and delivering value to learners.
• Experience : 0 - 1 year experience.
• Budget - 3- 4 LPA

What You’ll Gain

• Hands-on experience in customer success, operations, and cross-functional collaboration.
• Insight into learner behavior and product delivery in a high-growth EdTech environment.
• Exposure to CRM tools and customer lifecycle management.
• Opportunity to be considered for a full-time role based on performance.
• A dynamic, mission-driven team that values ownership and learner impact.

Job Summary:

The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth.

Key Responsibilities:

• Onboard new customers and ensure a smooth transition to our services.
• Understand customers’ business needs and objectives to tailor solutions accordingly.
• Provide ongoing support and training to maximize customer engagement and satisfaction.
• Act as the primary point of contact for customer inquiries, issues, and escalations.
• Monitor customer health scores and proactively address potential issues.
• Conduct regular check-ins and business reviews with customers.
• Collaborate with sales, product, and support teams to ensure customer needs are met.
• Identify opportunities for upselling and cross-selling to enhance customer value.
• Gather and analyze customer feedback to inform product and service improvements.
• Maintain detailed records of customer interactions and account activities.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in customer success, account management, or related roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and positive attitude.
• Ability to work independently and manage multiple customer accounts.
• Familiarity with CRM software and customer success tools.

Preferred Skills:

• Knowledge of the industry and market trends.
• Technical proficiency related to the company's products/services.
• Data-driven approach to customer management.

Salary:

• ₹47,000 (₹0,000 fixed + ,000 On Target Earning)

What We Offer:

• Opportunity to grow your career and earn handsom incentives based on performance.
• Creative freedom without micromanagement or nagging.
• Dynamic startup culture valuing your ideas and contributions.
• Hands-on experience with significant responsibilities.
• Office perks include Breakfast, Lunch, and Snacks.
• Game area to relax and chill during your break time.
• Standard working hours from 10 AM to 7 PM, Monday to Friday, with weekends off.
• Opportunities for professional growth and development.

About UsAt Qpi AI, we’re building the future of AI and Quantum technologies. As a fast-growing deep tech company, we’re redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.We are looking for a Customer Success Executive who will be the friendly face and support system for learners after enrolment. This is a full-time opportunity to build strong client relationship skills, operational expertise, and product knowledge while driving learner success.Role OverviewAs a Customer Success Executive, you’ll act as the primary point of contact for learners after they join our programs. You’ll ensure smooth onboarding, provide guidance, resolve issues, and work cross-functionally to deliver an outstanding learner experience.Key ResponsibilitiesServe as the go-to contact for learners post-enrolment.Guide new learners through the onboarding process, ensuring timely access to platforms, tools, and materials.Conduct walkthroughs of the course platform and share onboarding resources/documentation.Monitor learner activity, identify drop-offs, and proactively follow up to drive engagement and course completion.Address queries related to access, schedules, course navigation, and basic tech issues.Coordinate with internal teams (sales, tech support, content) to resolve learner concerns.Maintain updated learner data and touchpoints in CRM tools like Zoho or Lead squared.Collect learner feedback and contribute to improving onboarding and post-enrolment workflows.Support renewal and referral efforts by building rapport and offering a smooth learner journey.Qualifications and SkillsPursuing or recently completed a Bachelor’s degree in Business, Communication, Education, or a related field.Strong verbal and written communication skills with a customer-first attitude.Highly organized with the ability to multi-task and manage timelines effectively.Proactive, empathetic, and resourceful in problem-solving learner issues.Comfortable using basic productivity tools (Excel, email, video conferencing).Exposure to CRM platforms like Zoho, Lead squared, or Salesforce is a plus.Passionate about education, technology, and delivering value to learners.Experience : 0 - 1 year experience.Budget - 3- 4 LPAWhat You’ll GainHands-on experience in customer success, operations, and cross-functional collaboration.Insight into learner behavior and product delivery in a high-growth Ed Tech environment.Exposure to CRM tools and customer lifecycle management.Opportunity to be considered for a full-time role based on performance.A dynamic, mission-driven team that values ownership and learner impact.

Job Summary:The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth.Key Responsibilities:Onboard new customers and ensure a smooth transition to our services.Understand customers’ business needs and objectives to tailor solutions accordingly.Provide ongoing support and training to maximize customer engagement and satisfaction.Act as the primary point of contact for customer inquiries, issues, and escalations.Monitor customer health scores and proactively address potential issues.Conduct regular check-ins and business reviews with customers.Collaborate with sales, product, and support teams to ensure customer needs are met.Identify opportunities for upselling and cross-selling to enhance customer value.Gather and analyze customer feedback to inform product and service improvements.Maintain detailed records of customer interactions and account activities.Qualifications:Bachelor's degree in Business, Marketing, or related field.Proven experience in customer success, account management, or related roles.Excellent communication and interpersonal skills.Strong problem-solving abilities and positive attitude.Ability to work independently and manage multiple customer accounts.Familiarity with CRM software and customer success tools.Preferred Skills:Knowledge of the industry and market trends.Technical proficiency related to the company's products/services.Data-driven approach to customer management.Salary:₹47,000 (₹0,000 fixed + ,000 On Target Earning)What We Offer:Opportunity to grow your career and earn handsom incentives based on performance.Creative freedom without micromanagement or nagging.Dynamic startup culture valuing your ideas and contributions.Hands-on experience with significant responsibilities.Office perks include Breakfast, Lunch, and Snacks.Game area to relax and chill during your break time.Standard working hours from 10 AM to 7 PM, Monday to Friday, with weekends off.Opportunities for professional growth and development.

About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.About the roleWe’re looking for exceptional Customer Support Executives to join our team across both voice and non-voice roles. If you have a track record of delivering high customer satisfaction and genuinely enjoy creating great experiences for customers, we want to hear from you.You’ll need to be customer-centric, always ready to go above and beyond to resolve issues with empathy and efficiency. Whether you're speaking with customers or supporting them through written communication, you should be passionate about helping people, able to think on your feet, and confident in crafting creative solutions.Roles and Responsibilities :Help employees and employers use their health insurance and health benefits in the most seamless way possibleDevelop a deep level of understanding and knowledge of the entire product, systems and processesAddress queries regarding the product and service in a timely and accurate way via phone, email or chatMeet the response time for queries in support Coordinate with insurance partners for resolution/clarification if neededInteract with internal and external teams to ensure the quick resolution of customer issuesDrive 100% customer retention by delivering an extraordinary experienceExperience and Qualifications :0-3 years of experience in customer service/support on voice/chat/email Great command of English (both oral and written)Ideally, worked in a fast-paced startup environmentAdditional Info:It will be 5 days of onsite work.Week-offs will be rotational.