50 Customer Success Managers jobs in Nagpur

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth and successful transition to our platform/services.
• Proactively engage with clients to understand their business objectives and challenges.
• Educate clients on product features and best practices to drive adoption and value realization.
• Monitor client health metrics and identify at-risk accounts, implementing proactive retention strategies.
• Serve as the primary point of contact for client inquiries and escalations.
• Advocate for client needs internally, collaborating with product, sales, and support teams.
• Conduct regular business reviews and strategy sessions with key client stakeholders.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Gather client feedback and provide insights to product development teams for continuous improvement.
• Achieve and exceed targets for client retention, satisfaction, and growth.
• Stay updated on product updates and industry trends to provide informed guidance to clients.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 3-5 years of experience in account management, customer success, or a client-facing role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze client data and identify trends and opportunities.
• Proficiency in using CRM software (e.g., Salesforce) and customer success platforms.
• Excellent problem-solving and conflict-resolution skills.
• Ability to manage multiple priorities and client accounts effectively.
• Self-motivated and able to thrive in a fully remote work environment.

• Manage a portfolio of key client accounts, serving as their primary point of contact.
• Onboard new clients effectively, ensuring a smooth transition and successful adoption of products/services.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Conduct regular business reviews and strategy sessions with clients.
• Identify opportunities for client growth, retention, and upselling/cross-selling.
• Monitor customer health metrics and proactively address potential risks.
• Act as the customer advocate internally, providing feedback to relevant teams.
• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Troubleshoot client issues and coordinate with support teams for resolution.
• Contribute to the development of customer success best practices and resources.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5-7 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of managing key accounts and driving customer retention.
• Strong understanding of SaaS products/services and the customer lifecycle.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Experience in identifying customer needs and providing strategic solutions.
• A passion for helping clients succeed and building strong relationships.

• Manage a portfolio of enterprise clients, ensuring high levels of satisfaction and retention.
• Onboard new clients, ensuring a smooth and successful transition to our platform.
• Proactively engage with clients to understand their business goals and ensure they are achieving desired outcomes.
• Identify and address potential customer issues before they escalate.
• Conduct regular business reviews and performance check-ins with clients.
• Drive adoption of product features and identify opportunities for expansion.
• Act as the voice of the customer internally, providing feedback to product and engineering teams.
• Develop and implement strategies to reduce churn and increase customer lifetime value.
• Collaborate with sales and marketing teams on account growth initiatives.
• Maintain accurate customer records and track key engagement metrics.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum 5 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Experience in SaaS or technology industry is highly preferred.
• Ability to manage multiple priorities and work effectively under pressure.
• Proactive and results-oriented mindset.

• Develop and execute comprehensive customer success plans for a portfolio of key accounts.
• Build strong, trusted relationships with clients at various levels, from end-users to executive stakeholders.
• Conduct regular business reviews to assess client progress, identify potential risks, and uncover new opportunities.
• Drive product adoption and usage by providing best practice guidance and proactive engagement.
• Serve as the primary point of contact for client inquiries, escalating issues to appropriate internal teams when necessary.
• Monitor customer health metrics and proactively intervene to address potential churn or dissatisfaction.
• Gather client feedback and insights to inform product development and service improvements.
• Educate clients on new features, product updates, and relevant industry trends.
• Collaborate with sales and account management teams to support renewals and expansion opportunities.
• Contribute to the development and refinement of customer success best practices and playbooks.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role within the technology sector.
• Proven track record of successfully managing a portfolio of clients, driving retention, and fostering account growth.
• Excellent interpersonal, presentation, and written communication skills.
• Strong understanding of CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to analyze data and derive actionable insights to improve customer outcomes.
• Demonstrated ability to problem-solve and manage challenging client situations effectively.
• Proactive, self-motivated, and able to work independently and collaboratively within a team environment.
• Experience in (mention specific industry if relevant, e.g., SaaS, FinTech) is a significant advantage.

• Manage a portfolio of key customer accounts, serving as their primary point of contact.
• Develop a deep understanding of customer business objectives and how our solutions can help achieve them.
• Onboard new customers, ensuring a smooth and successful transition.
• Proactively engage with customers to drive product adoption, usage, and satisfaction.
• Identify opportunities for upselling and cross-selling based on customer needs and business goals.
• Address customer inquiries, issues, and escalations in a timely and effective manner.
• Conduct regular business reviews (QBRs) with customers to assess progress and identify future opportunities.
• Gather customer feedback and collaborate with product and engineering teams to drive product improvements.
• Monitor customer health scores and implement strategies to mitigate churn.
• Contribute to the development of customer success best practices and resources.

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• Minimum of 4-6 years of experience in customer success, account management, or a client-facing role, preferably in SaaS or technology.
• Proven track record of managing complex customer relationships and driving customer retention and growth.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to understand complex technical products and articulate their value proposition.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.
• Proactive, organized, and detail-oriented approach to work.
• Ability to work collaboratively with cross-functional teams.
• A genuine passion for helping customers succeed.

• Develop and maintain strong, trusted relationships with a portfolio of enterprise clients.
• Proactively monitor client health and engagement, identifying opportunities for increased adoption and satisfaction.
• Conduct regular business reviews and strategy sessions with clients to align our services with their evolving goals.
• Serve as the primary point of escalation for client issues, ensuring timely and effective resolution.
• Educate clients on new features, best practices, and industry trends to drive ongoing value.
• Collaborate with Sales, Support, and Product teams to ensure a seamless client experience.
• Identify opportunities for account expansion and renewals within your client base.
• Gather client feedback and insights to inform product development and service improvements.
• Develop and deliver training materials and onboarding programs for new clients.
• Track key customer success metrics and report on client health and outcomes.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
• Proven ability to build and manage relationships with senior-level stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and make data-driven recommendations.
• Proactive problem-solver with a solutions-oriented mindset.
• Experience working in a remote or hybrid team environment.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their business goals, challenges, and how our solution can best support them.
• Drive customer adoption and effective utilization of our SaaS platform through regular check-ins, training, and best practice sharing.
• Monitor customer health scores and proactively identify at-risk accounts, developing and executing retention strategies.
• Identify opportunities for customer growth, including upselling and cross-selling additional features or services.
• Serve as the voice of the customer internally, providing feedback to product, sales, and marketing teams to improve the customer experience.
• Onboard new customers effectively, ensuring a smooth transition and setting them up for success from day one.
• Manage and resolve customer escalations, ensuring timely and satisfactory resolution.
• Develop and deliver regular business reviews (QBRs) to showcase value and strategic alignment.
• Contribute to the development of customer success playbooks, resources, and best practices.
• Track and report on key customer success metrics, including retention rates, churn, adoption, and customer satisfaction (NPS).

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS industry.
• Proven ability to build and maintain strong relationships with a diverse range of clients.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proactive, self-motivated, and able to manage multiple priorities effectively in a remote or hybrid work environment.
• Experience with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
• A passion for helping customers achieve their goals and a drive to deliver exceptional service.