92 Customer Success Managers jobs in Nagpur

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

• Onboarding new clients, guiding them through the initial setup and implementation of our solutions.
• Proactively engaging with clients to understand their business objectives and challenges.
• Providing ongoing support, training, and strategic guidance to ensure clients achieve their desired outcomes.
• Monitoring client usage and health metrics, identifying potential risks and opportunities.
• Conducting regular business reviews with clients to assess their satisfaction and success.
• Serving as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Collaborating with internal teams (sales, product, support) to advocate for client needs and ensure a seamless experience.
• Identifying opportunities for upselling and cross-selling based on client needs and usage patterns.
• Gathering client feedback to inform product development and service improvements.
• Developing and nurturing strong, long-lasting client relationships.
• Contributing to the development of best practices in customer success management.
• Maintaining accurate client records in the CRM system.

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a client-facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Proven ability to build rapport and trust with clients.
• Strong understanding of SaaS products and the customer lifecycle is a plus.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple accounts and prioritize effectively in a remote setting.
• Proficiency in CRM software and customer success platforms.
• A proactive and results-oriented mindset.
• Passion for helping clients succeed.

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

• Develop and maintain strong, trusted relationships with a portfolio of enterprise clients.
• Proactively monitor client health and engagement, identifying opportunities for increased adoption and satisfaction.
• Conduct regular business reviews and strategy sessions with clients to align our services with their evolving goals.
• Serve as the primary point of escalation for client issues, ensuring timely and effective resolution.
• Educate clients on new features, best practices, and industry trends to drive ongoing value.
• Collaborate with Sales, Support, and Product teams to ensure a seamless client experience.
• Identify opportunities for account expansion and renewals within your client base.
• Gather client feedback and insights to inform product development and service improvements.
• Develop and deliver training materials and onboarding programs for new clients.
• Track key customer success metrics and report on client health and outcomes.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
• Proven ability to build and manage relationships with senior-level stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and make data-driven recommendations.
• Proactive problem-solver with a solutions-oriented mindset.
• Experience working in a remote or hybrid team environment.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their business goals, challenges, and how our solution can best support them.
• Drive customer adoption and effective utilization of our SaaS platform through regular check-ins, training, and best practice sharing.
• Monitor customer health scores and proactively identify at-risk accounts, developing and executing retention strategies.
• Identify opportunities for customer growth, including upselling and cross-selling additional features or services.
• Serve as the voice of the customer internally, providing feedback to product, sales, and marketing teams to improve the customer experience.
• Onboard new customers effectively, ensuring a smooth transition and setting them up for success from day one.
• Manage and resolve customer escalations, ensuring timely and satisfactory resolution.
• Develop and deliver regular business reviews (QBRs) to showcase value and strategic alignment.
• Contribute to the development of customer success playbooks, resources, and best practices.
• Track and report on key customer success metrics, including retention rates, churn, adoption, and customer satisfaction (NPS).

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS industry.
• Proven ability to build and maintain strong relationships with a diverse range of clients.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proactive, self-motivated, and able to manage multiple priorities effectively in a remote or hybrid work environment.
• Experience with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
• A passion for helping customers achieve their goals and a drive to deliver exceptional service.

• Proactively manage a portfolio of key client accounts, serving as their primary point of contact.
• Develop a deep understanding of each client's business objectives and how our client's solutions can help achieve them.
• Drive product adoption and engagement through regular check-ins, training sessions, and strategic guidance.
• Monitor client health metrics and proactively address any potential risks or escalations.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Gather client feedback and provide insights to product, sales, and marketing teams for continuous improvement.
• Develop and execute customer success plans tailored to individual client needs.
• Conduct business reviews to demonstrate value and align on future strategies.
• Onboard new clients efficiently, ensuring a smooth transition and quick time-to-value.
• Foster strong, long-term relationships with key client stakeholders.
• Contribute to the development and refinement of customer success best practices.
• Collaborate with the sales team to ensure seamless handover of new clients.
• Educate clients on new features and product updates.
• Achieve and exceed retention and customer satisfaction targets.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
• Proven track record of managing enterprise-level accounts and driving customer retention.
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of customer success principles and methodologies.
• Ability to understand complex client needs and translate them into actionable solutions.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Excellent problem-solving and negotiation skills.
• Proactive, organized, and detail-oriented.
• Ability to work independently and collaboratively in a remote team environment.
• Experience in data analysis and reporting on customer metrics.
• Passion for helping customers succeed.