3,384 Customer Success Specialist jobs in India

Job Title : Customer Success Specialist

Location : Chennai, India

Company Overview :

Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and effectively.

Position Overview :

We are seeking a full-time Customer Success Specialist to join our team. This on-site role involves providing top-notch customer support by resolving technical issues and helping customers optimize their use of our platform. If you are a proactive, customer-focused professional with strong problem-solving skills, we’d love to hear from you!

Key Responsibilities :

• Be the trusted point of contact for customers, guiding them through onboarding, adoption, and ongoing success with Klenty.
• Understand clients’ business needs and translate them into solutions within our platform.
• Drive product adoption by conducting training sessions and creating best practices.
• Analyze customer usage patterns and proactively identify opportunities to improve engagement.
• Collaborate closely with Sales, Product, and Support teams to deliver a seamless customer journey.
• Address customer issues with empathy and ownership, ensuring quick resolution and satisfaction.
• Advocate for customers internally by providing insights and feedback to enhance Klenty’s product and services.

Qualifications :

• 2–3 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Strong communication and relationship-building skills.
• Ability to understand and explain SaaS/CRM/workflow automation concepts to different types of users.
• A proactive mindset with problem-solving abilities and attention to detail.
• Comfortable managing multiple accounts and priorities simultaneously.
• Prior experience working in a SaaS startup environment is a plus.

Additional Requirements :

• Ability to work on-site in Chennai.
• Flexibility to work rotational shifts as required, primarily covering US business hours.

Position Overview

The Customer Success Executive will be responsible for building strong relationships with clients,

ensuring their satisfaction, driving adoption of products/services, and supporting long-term retention

and growth. The role requires excellent communication, problem-solving, and coordination skills to

deliver a seamless customer experience.

Key Responsibilities

• Act as the primary point of contact for assigned customers, ensuring timely resolution of queries
• and issues.
• Drive product adoption and usage by understanding client requirements and providing
• guidance/training.
• Proactively monitor customer health and take steps to enhance customer engagement and
• satisfaction.
• Coordinate with internal teams (Support, Product, Operations, Payroll/HRMS etc.) to address
• customer needs and escalations.
• Track and manage customer lifecycle, including onboarding, engagement, renewal, and
• upselling opportunities.
• Maintain accurate records of client interactions and feedback to support business
• improvements.
• Share insights with Product/Operations teams to influence product roadmap and service
• enhancements.
• Support Quarterly Business Reviews (QBRs) and periodic check ins with key accounts.
• Ensure customers derive maximum value from the company’s offerings, helping them achieve
• their business goals.

Job requirements

• Strong communication and interpersonal skills.
• Customer-oriented mindset with problem-solving abilities.
• Ability to handle multiple accounts and prioritize effectively.
• Good understanding of SaaS / Payroll / HRMS.
• Analytical thinking and attention to detail.
• Proficiency in MS Office, CRM tools

Bachelor’s degree in Business Administration, HR, Commerce, or a related field.

• 0–3 years of experience in Customer Success / Client Service / Account Management.
• Freshers with strong communication skills and customer orientation may also be considered.

Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, we

have helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, and

delighting their employees. Paybooks is a part of TransPerfect family of companies, the world’s largest

provider of language and technology solutions for global business with offices in more than 100 cities

worldwide.

Role Summary

As a Customer Success Associate , you’ll play a crucial role in delivering world-class service to our clients. You will act as the first line of engagement post-sales, ensuring smooth onboarding, building trusted relationships, and enabling clients to maximize value from our platforms and services. This is a client-facing role that blends financial markets knowledge with problem-solving, communication, and stakeholder management. You’ll partner closely with trading, operations, and technology teams to ensure client success translates into stronger retention, upsell opportunities, and advocacy.

Key Responsibilities:

Client Onboarding & Engagement

• Manage end-to-end onboarding for new clients, ensuring a smooth & compliant setup.
• Serve as the primary point of contact for client queries and escalations.
• Conduct product walkthroughs, training, and knowledge-sharing sessions tailored to client needs.

Relationship Management

• Build strong, trust-based relationships with clients by understanding their workflows and trading priorities.
• Act as a client advocate internally ensuring feedback is shared with product, tech, and compliance teams.
• Drive adoption of new features, upgrades, and services through regular check-ins.

Client Success Operations

• Monitor client activity, identify usage patterns, and flag risks or opportunities proactively.
• Prepare client health reports, dashboards, and periodic performance reviews.
• Support compliance, risk, and operations teams in ensuring smooth daily execution for clients.

Growth & Retention

• Collaborate with business development to identify cross-sell and upsell opportunities.
• Drive renewal and retention efforts with a client-first approach.
• Represent the firm at client meetings, industry forums, and events when required.

Education

• Bachelor’s degree in Finance, Economics, Business, or related field.
• MBA/advanced degree is a plus but not mandatory.

Experience

• 1-3 years of experience in customer success, client servicing, relationship management, or support within financial services/broking/HFT/fintech.
• Exposure to institutional clients or trading desks preferred.

Skills

• Strong understanding of financial markets, trading products, and brokerage ecosystem.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to manage multiple clients and priorities in a fast-paced, high-stakes environment.
• Proficiency in Excel, reporting tools, and CRM platforms.

Mindset

• Client-first, proactive, and solutions-oriented.
• Collaborative, adaptable, and detail-driven.

Why You’ll Love Working Here

We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.

Here’s what we offer:

Competitive salary – Get paid what you’re worth.

Generous paid time off – Recharge and come back sharper.

Work with the best – Collaborate with top-tier global talent.

️ Adventure together – Annual offsites (mostly outside India) and regular team outings.

Performance rewards – Multiple bonuses for those who go above and beyond.

Health covered – Comprehensive insurance so you’re always protected.

Fun, not just work – On-site sports, games, and a lively workspace.

Customer Service Representative (Outbound Calling)– HVAC Call Center Process

Location: Mohali

Type: In-house, Full-time

Shift: US Shift (Night) - 6:30pm - 4:30am IST

All the Saturdays are working during summers due to high volume of appointments.

Job Overview

We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.

About the HVAC Process at Biorev

Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour’s brand promise.

Visit for more information.

Key Responsibilities

• Initiate outbound calls to customers for various purposes, including:
• Scheduling and confirming service appointments.
• Following up on previous service calls or inquiries.
• Promoting and explaining membership plans and special offers.
• Conducting customer satisfaction surveys.
• Accurately record and update customer information, call dispositions, and service details in CRM platforms.
• Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions.
• Maintain a high level of product and service knowledge to effectively assist customers.
• Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.

Required Qualifications

• Educational Qualification: Graduate & above.
• Experience: 1-5 years of relevant experience in an outbound call center role, preferably in a service-based or sales environment.
• Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette.
• Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools.
• Customer Focus: Strong commitment to providing excellent customer service.
• Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

Hiring for Credit Sales for a Premium BFSI in Gurgaon, one who is 12th pass & having good communication skill and currently available in Gurgaon may Apply Salary 26K CTC + 10K Joining Bonus + Incentives + Pickup & Drop 6 Days day Shift.

Role Overview:

The Technical Support Assistant will be responsible for providing high-level technical assistance and customer support to our clients in the US, UK, and other international regions. You will act as the first point of contact for resolving software, hardware, and network-related issues, ensuring client satisfaction through timely and effective solutions. This role requires a deep technical background, excellent communication skills, and the ability to operate across time zones and cultural contexts. & responsibilities.

Key Responsibilities:

*Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

*Respond to customer support tickets via email, phone, and live chat across multiple time zones.

*Troubleshoot and resolve product or service problems by clarifying the customers complaint and determining the root cause.

*Collaborate with engineering and product teams to escalate and resolve complex technical issues.

*Document internal procedures, issue resolutions, and client interactions in the support knowledge base.

*Assist in the rollout of updates, patches, and software enhancements.

*Monitor system performance and alert clients of potential issues.

*Deliver an exceptional customer experience aligned with Zygal's standards of service.

*Stay up to date with product knowledge, industry trends, and best practices

Preferred candidate profile

*Experience supporting SaaS, cloud-based solutions, or enterprise software.

*Knowledge of ITIL framework or other support management methodologies.

*Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.

Required Qualifications:

*68 years of experience in technical support, IT helpdesk, or a similar role in a global environment.

*Strong technical background with hands-on knowledge of systems administration, networking, and troubleshooting software/hardware issues.

*Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and remote support tools.

*Excellent communication skills in English written and verbal with experience supporting international clients.

*Ability to work flexible hours to support clients in US and UK time zones.

*Strong analytical and problem-solving skills with a customer-first mindset.

*Bachelors degree in Computer Science, Information Technology, or a related field (preferred but not mandatory).

How to Apply:

Submit your resume and a brief cover letter outlining your relevant experience and why youre a great fit for this role

Relationship Building, Sales Support, Cross-sell Ownership, Daily Coordination, Meeting Coordination, CRM Maintenance, Quarterly Business Reports, Performance Goal

(only female candidates apply)

Required Candidate profile

Willingness to learn and take ownership of assigned responsibilities ,Basic knowledge of MS Office and Google Workspace , A proactive attitude and the ability to work well in a team environment

Customer Service Representative (Outbound Calling)– HVAC Call Center Process

Location: Mohali

Type: In-house, Full-time

Shift: US Shift (Night) - 6:30pm - 4:30am IST

All the Saturdays are working during summers due to high volume of appointments.

Job Overview

We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.

About the HVAC Process at Biorev

Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour's brand promise.

Visit for more information.

Key Responsibilities

• Initiate outbound calls to customers for various purposes, including:
• Scheduling and confirming service appointments.
• Following up on previous service calls or inquiries.
• Promoting and explaining membership plans and special offers.
• Conducting customer satisfaction surveys.
• Accurately record and update customer information, call dispositions, and service details in CRM platforms.
• Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions.
• Maintain a high level of product and service knowledge to effectively assist customers.
• Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.

Required Qualifications

• Educational Qualification: Graduate & above.
• Experience: 1-5 years of relevant experience in an outbound call center role, preferably in a service-based or sales environment.
• Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette.
• Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools.
• Customer Focus: Strong commitment to providing excellent customer service.
• Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

About the Role:

As a Customer Success Manager (CSM), you will be the key interface between the customer and internal teams. You'll be responsible for ensuring successful onboarding, adoption, and overall satisfaction with our cybersecurity & DFIR solutions and services. Your goal is to drive long-term value and build trusted relationships with enterprise customers.

Key Responsibilities:

• Act as the primary point of contact for assigned customers post-sale, ensuring a smooth onboarding and service transition.
• Understand the customer's cybersecurity landscape, business objectives, and pain points to align our solutions effectively.
• Own the customer lifecycle: adoption, value realisation, renewal, and expansion opportunities.
• Coordinate between internal teams—presales, delivery, support, product, and account management—to resolve issues and deliver a seamless experience.
• Monitor service SLAs, NOC/SOC operations, and ensure contractual/regulatory obligations are met.
• Conduct regular business reviews and share usage insights, threat intelligence updates, and improvement areas.
• Drive customer advocacy and references and gather feedback for continuous service improvement.
• Identify upsell/cross-sell opportunities in conjunction with the sales/account team.
• Ensure timely and successful renewal of existing service contracts and subscriptions, aiming for a renewal rate of 95%+.
• Stay updated on industry trends, threats, and compliance standards (e.g., ISO 27001, GDPR, RBI, etc.).

Requirements:

• Bachelor's degree in Computer Science, Information Security, or related field;
• 5–8 years of experience in customer-facing roles, ideally in cybersecurity, IT services, or system integration.
• Strong understanding of cybersecurity domains: network security, SIEM/SOC, endpoint security, cloud security, etc.
• Exceptional communication, stakeholder management, and conflict resolution skills.
• Ability to work cross-functionally and manage multiple customers/projects simultaneously.
• Analytical mindset with a problem-solving approach.

Preferred Skills:

• Familiarity with Cybersecurity & DFIR Tools & Services
• Experience working with BFSI or large enterprise customers.