7,198 Customer Success Specialist jobs in India

CTC : Upto 23 LPA

Location : Bengaluru, India

Full-time | Immediate start preferred

About Metaforms

Metaforms is an AI-powered automation platform for market research. We build tools that speed up workflows in survey programming, bidding, and operations. Our clients are global research firms and tech platforms.

We're building a team of high-agency, execution-first individuals who get things done.

This is a high-impact, customer-facing business role at a startup that just raised $9M in Series A funding.

You’ll work directly with our users, influence product, and drive outcomes fast.

What we're looking for:

• 1+ year of experience in a fast-moving role (CS, ops, product, growth, etc.)
• Deep understanding of customer success principles, methodologies, and best practices.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with customers at all levels.
• Experience with CRM and customer success platforms (e.g. Attio or Hubspot)
• Customer-centric mindset with a passion for delivering exceptional customer experiences.

You're probably someone who:

• Cares deeply about outcomes, not just processes
• Learns new tools just to get things done faster
• Handles customer pressure with clarity and confidence

What you'll do:

• Own customer relationships and their success
• Work across functions — product, engg, ops — to unblock issues
• Understand product deeply and advocate for user needs
• Push projects across the finish line, again and again

Why join us:

• Real ownership and visibility — no bureaucracy
• Learn faster than you ever have before

Interested? Apply here : 

Job Description

We’re looking for a dynamic and organized individual with a background in creative or digital marketing agencies, who can take ownership of client success and account management. This role sits at the intersection of delivery, communication, and process ownership. You will play a key part in building out our client success playbook while nurturing strong relationships with our partners. This is a high-ownership, high-impact role - ideal for someone who thrives in fast-paced environments and enjoys wearing multiple hats.

Key responsibilities:

• Be the primary point of contact for clients post-onboarding
• Understand client objectives and ensure our work aligns with them
• Proactively identify areas to add value, upsell services, and reduce churn
• Schedule and lead regular client reviews, performance check-ins, and QBRs
• Ensure timely and quality delivery of creative and performance outputs
• Help define and implement scalable processes for client success & account hygiene
• Build documentation/templates for internal use: briefs, feedback loops, tracking sheets, SoPs
• Work with creative, media, and analytics teams to ensure client feedback is well translated and implemented
• Manage internal task allocation, timelines, and resource dependencies
• Escalate risks or blockers to leadership as needed
• Maintain visibility on deliverables, keeping all stakeholders updated 

Qualifications:

• 2-4 years of experience in a creative/digital marketing agency
• Strong understanding of how creative and campaign workflows operate
• Hands-on experience working directly with clients across verticals
• Proficiency in tools like Notion, Trello, Google Sheets, Slack, etc.
• Clear, confident communicator with strong written and verbal skills
• Experience in reporting, making presentations, and driving calls
• Experience with performance marketing or content-led campaigns
• Exposure to tools like Asana, ClickUp, HubSpot, or CRM software
• Ability to work cross-functionally with design, media buying, and analytics teams
• Previous involvement in building or optimizing internal processes/playbooks 

About DeltaX:

DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. The cutting edge technology has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award winning technology- driven campaigns.

• Onboard new customers, providing comprehensive training and ensuring a smooth transition.
• Develop a deep understanding of customer needs and business objectives to proactively offer solutions and best practices.
• Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues efficiently and effectively.
• Monitor customer health and engagement metrics, identifying at-risk accounts and implementing retention strategies.
• Conduct regular check-ins and business reviews with customers to ensure satisfaction and identify opportunities for growth.
• Collaborate with internal teams (Sales, Product, Technical Support) to advocate for customer needs and drive product improvements.
• Educate customers on new features, updates, and best practices to maximize their use of our offerings.
• Gather customer feedback and share insights with the product and marketing teams to inform strategy.
• Contribute to the development of customer success resources, such as knowledge base articles, FAQs, and training materials.
• Analyze customer data to identify trends, patterns, and areas for improvement in the customer journey.

• Proven experience in a customer-facing role such as Customer Success, Account Management, or Technical Support.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple priorities and responsibilities effectively in a fast-paced environment.
• Proficiency in CRM software and customer success platforms.
• Experience in (mention a relevant industry, e.g., SaaS, FinTech) is a plus.
• A Bachelor's degree in Business, Communications, or a related field is preferred.
• Ability to work effectively both independently and as part of a hybrid team.

• Manage a portfolio of clients, ensuring their successful onboarding, adoption, and ongoing satisfaction.
• Proactively engage with clients to understand their business goals and how our solutions can best support them.
• Provide timely and effective responses to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate internal teams when necessary.
• Educate clients on product features, best practices, and new releases.
• Identify opportunities for upselling and cross-selling based on client needs and usage patterns.
• Gather customer feedback and communicate insights to product and sales teams to drive product improvements.
• Conduct regular check-ins and business reviews with key clients.
• Contribute to the development of customer success resources, such as knowledge base articles and FAQs.
• Monitor customer health metrics and implement strategies to mitigate churn risk.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience in customer success, account management, or a similar client-facing role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong ability to build rapport and trust with clients.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Patience, empathy, and a genuine desire to help customers succeed.
• Ability to manage multiple priorities and work effectively in a team environment.
• Experience in the SaaS industry is a plus.

We are seeking a highly skilled Customer Success Representative to join our team. This role is responsible for delivering exceptional customer experiences, ensuring client satisfaction and retention.

• Beyond the Job Title: The ideal candidate will have a strong background in account management, marketing, and sales support functions.
• Key Responsibilities:

1. Customer Interaction Management: Build and maintain relationships with existing clients, identify areas of improvement, and implement solutions to drive growth.
2. Client Onboarding and Renewals: Develop personalized onboarding sessions, ensure seamless renewal processes, and foster long-term partnerships.
3. Communication and Collaboration: Work closely with internal stakeholders to provide proactive issue resolution and deliver regular updates to clients.

• 3-4 years of experience in Client relationship and account management, marketing, and sales support function.
• Exceptional time management skills, juggling multiple projects with aggressive deadlines.
• Stakeholder Management – Proactive issue resolution and effective communication with clients.
• Consultative skills – Ability to discuss client measurement programs and reporting concepts.
• Adaptive and Collaborative – Flexible scheduling and cross-functional teamwork.
• Communication – Excellent written and verbal communication skills.

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

This position requires a Bachelor's Degree with a diploma in Marketing/Operations. We value diversity and encourage applications from talented individuals worldwide.

Are you a sales professional looking for a new challenge? We have an exciting opportunity available for a Customer Success Representative.

This is a remote role that requires working during night hours. As a Customer Success Representative, you will be responsible for communicating with customers via outbound calls and emails, understanding their needs, and identifying sales opportunities.

• Communicating with customers via outbound calls and emails
• Understanding customers' needs and identifying sales opportunities
• Keeping up with product and service information and updates
• Creating customer records in CRM
• Explaining product features and staying informed about competitors
• Closing sales and achieving targets

You will enjoy complete ownership, high-calibre team incentives, and direct contribution to business success.

• Complete ownership and autonomy
• High-calibre team and incentives
• Top-line compensation