22 Customer Success Specialist jobs in Nagpur

Job Title: Customer Relationship Manager / Executive

Company: NB Entrepreneurs

Location: Nagpur

Employment Type: Fulltime

ROLE OVERVIEW

We are looking for skilled and customer-focused Customer Relationship Managers/Executives to

handle post-sales communication, order processing, client coordination, and internal support for the

sales team. This is an office-based role ideal for individuals with experience in back office sales and

customer service.

KEY RESPONSIBILITIES:-

Experience in Lead Generation

Reach out to potential customers

Handling customers over calls

Experience in domestic sales

Serve as a key point of contact for clients for order updates, documentation, and issue resolution.

Manage the end-to-end order processing cycle – quotations, order entry, invoicing, and dispatch

coordination.

Support the field sales team with client updates, follow-ups, and reporting.

Maintain accurate customer records and sales data using CRM and Excel-based tools.

Coordinate with logistics, accounts, and production teams to ensure smooth operations.

Prepare MIS reports, sales summaries, and client follow-up trackers for management.

Ensure a high standard of customer service, building strong and long-term client relationships.

QUALIFICATIONS & SKILLS:-

Fresher with Good Communication Skills are welcome.

Graduate in Commerce, Business Administration, or relevant field (MBA preferred).

Fresher/ experience in back office sales, customer relationship management, or sales coordination.

Strong communication skills in English and Hindi (Marathi is a plus).

Proficient in MS Office (Excel, Word, Outlook); ERP/CRM software knowledge preferred.

Must be Target oriented

Detail-oriented, organized, and able to multitask under deadlines.

Based in or willing to relocate to Nagpur.

As an Account Management Intern, you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.

Responsibilities:

• Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.

• Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.

• Support senior team members in receiving, decoding, and executing new briefs and campaigns.

• Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.

• Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.

• Gather data and inputs to assist in preparing social media and brand analysis reports.

• Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.

• Provide support in Online Reputation Management (ORM) activities as needed.

• Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work, celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.

• Onboarding new clients, guiding them through the initial setup and implementation of our solutions.
• Proactively engaging with clients to understand their business objectives and challenges.
• Providing ongoing support, training, and strategic guidance to ensure clients achieve their desired outcomes.
• Monitoring client usage and health metrics, identifying potential risks and opportunities.
• Conducting regular business reviews with clients to assess their satisfaction and success.
• Serving as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Collaborating with internal teams (sales, product, support) to advocate for client needs and ensure a seamless experience.
• Identifying opportunities for upselling and cross-selling based on client needs and usage patterns.
• Gathering client feedback to inform product development and service improvements.
• Developing and nurturing strong, long-lasting client relationships.
• Contributing to the development of best practices in customer success management.
• Maintaining accurate client records in the CRM system.

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a client-facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Proven ability to build rapport and trust with clients.
• Strong understanding of SaaS products and the customer lifecycle is a plus.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple accounts and prioritize effectively in a remote setting.
• Proficiency in CRM software and customer success platforms.
• A proactive and results-oriented mindset.
• Passion for helping clients succeed.

• Develop and implement strategies to enhance customer satisfaction and retention.
• Manage a portfolio of key client accounts, acting as their primary point of contact.
• Onboard new clients, ensuring a smooth and successful integration of our products/services.
• Proactively identify customer needs and opportunities for upselling or cross-selling.
• Address customer issues and concerns promptly and effectively, escalating as needed.
• Conduct regular business reviews with clients to assess progress and identify areas for improvement.
• Gather customer feedback and communicate insights to internal teams (product, sales, marketing) for service enhancement.
• Track customer health metrics and implement proactive measures to mitigate churn.
• Train and mentor junior customer success associates.
• Lead and inspire the customer success team through a combination of on-site guidance and remote check-ins.
• Collaborate with sales and support teams to ensure a seamless customer journey.
• Participate in strategic planning sessions, contributing insights from the customer perspective.

• Bachelor's degree in Business, Communications, or a related field.
• Proven experience in customer success, account management, or a client-facing role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to lead and motivate a team.
• Experience working in a hybrid work environment, demonstrating effectiveness in both in-office and remote collaboration.
• Strong organizational and time management skills.
• A proactive approach to identifying and resolving customer challenges.
• Familiarity with the tech industry is a plus.

Job Title: Client Success Associate - Sales Support & CRM Executive

About the Role

We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management
• Follow up with Sales Executives to ensure CRM is updated on time.
• Verify and maintain accuracy of CRM and LMS data.
• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
• Manage Imported Leads, Bookings, and Retails in the system.
• Ensure proper classification of Excluded Numbers, Employees, and Branches.
• Communication & Coordination
• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales/BDM teams.
• Escalate unresolved issues to higher management.
• Reporting & Analysis (DAR – Daily Activity Report)
• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.
• Fluency in Tamil, Kannada, Telugu or Hindi along with English(must).
• Basic knowledge of CRM/LMS systems and data entry.
• High attention to detail, patience, and accuracy.
• Ability to coordinate with multiple stakeholders and escalate effectively if needed.

Preferred Attributes

• Prior experience in Sales Support / Data Entry / CRM Executive roles.
• Strong organizational and time-management skills.
• Ability to work under pressure with persistence and discipline.

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.