10,316 Customer Success Trainee jobs in India
Customer Success
Chennai, Tamil Nadu
Saaki Argus & Averil Consulting
Posted today
Job Viewed
Job Description
About Client: A Leading Product development company
Role: Customer Success
Experience: 3- 7 years
Location: Chennai
Job Description:
- Onboarding new customers and guiding them through the implementation process.
- Establishing strong relationships with clients to understand their goals and challenges.
- Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.
- Conducting regular check-ins with customers to assess satisfaction and gather feedback.
- Collaborating with internal teams to advocate for customer needs and drive product improvements.
- Identifying opportunities for upselling or cross-selling additional products or services to existing customers.
- Developing and maintaining a deep understanding of our products or services to effectively troubleshoot and provide solutions.
- Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.
Requirements:
SQL, Ticketing, HRMS
This advertiser has chosen not to accept applicants from your region.
0
Customer Success
Mumbai, Maharashtra
Interned.in
Posted today
Job Viewed
Job Description
Job Summary
As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders.
Responsibilities- Increase customer engagement on the TranZact platform through multiple communication channels.
- Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers.
- Maintain accurate customer data and generate reports for internal stakeholders.
- Analyze customer data to identify trends, generate insights, and suggest actionable improvements.
- Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting.
- Collaborate with cross-functional teams to address customer needs and ensure operational excellence.
- Bachelors degree (Graduate) in any discipline.
- Minimum of 34 years of experience, preferably in startups with a blend of customer success and sales roles.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High energy, enthusiasm, and a proactive attitude.
- Demonstrated operational excellence and ability to work in a fast-paced environment.
- Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio).
- Basic knowledge of SQL for data analysis.
- Experience working with SaaS platforms or B2B technology products.
- Prior exposure to cloud-based business platforms or networking solutions.
- Familiarity with CRM systems and customer engagement tools.
- Experience working in an early-stage startup environment.
- Ability to synthesize data into actionable business insights.
- Minimum 34 years of relevant experience in customer success, account management, and/or sales.
- Startup experience and exposure to a combination of customer success and sales roles is highly preferred.
- Location: Mumbai, India.
- Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors.
- Collaborative and fast-paced environment with a focus on innovation and growth.
- INR 1,000,000 1,500,000 per annum.
- Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options.
- Opportunity to be part of a high-growth Series A startup on the path to IPO.
- Work closely with founders and industry leaders, gaining mentorship and professional development.
- Rapid career advancement as the company scales and expands its offering.
- Competitive salary structure.
- Attractive ESOPs.
- Work with a world-class, industry-leading team.
- Access to mentorship and learning opportunities from investors and senior professionals.
- Dynamic and collaborative work culture.
This advertiser has chosen not to accept applicants from your region.
1
Customer Success
Mumbai, Maharashtra
MySunar Jewels Private Limited
Posted 1 day ago
Job Viewed
Job Description
**Skills and Qualifications**:
- Should know MS-Office.
- Verbal and written communication skills.
- Comfortable working in hybrid work culture.
- Active team-player, self-starter, and multitasker who can quickly adjust priorities.
**Experience**:
- 1 to 2 years
**Salary**: ₹120,000.00 - ₹180,000.00 per year
Schedule:
- Day shift
Application Question(s):
- Do you know MS-Excel?
**Experience**:
- total work: 1 year (preferred)
- Should know MS-Office.
- Verbal and written communication skills.
- Comfortable working in hybrid work culture.
- Active team-player, self-starter, and multitasker who can quickly adjust priorities.
**Experience**:
- 1 to 2 years
**Salary**: ₹120,000.00 - ₹180,000.00 per year
Schedule:
- Day shift
Application Question(s):
- Do you know MS-Excel?
**Experience**:
- total work: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Customer Success
Mumbai, Maharashtra
Interned.in
Posted 19 days ago
Job Viewed
Job Description
Job Summary
As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders.
Responsibilities- Increase customer engagement on the TranZact platform through multiple communication channels.
- Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers.
- Maintain accurate customer data and generate reports for internal stakeholders.
- Analyze customer data to identify trends, generate insights, and suggest actionable improvements.
- Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting.
- Collaborate with cross-functional teams to address customer needs and ensure operational excellence.
- Bachelors degree (Graduate) in any discipline.
- Minimum of 34 years of experience, preferably in startups with a blend of customer success and sales roles.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High energy, enthusiasm, and a proactive attitude.
- Demonstrated operational excellence and ability to work in a fast-paced environment.
- Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio).
- Basic knowledge of SQL for data analysis.
- Experience working with SaaS platforms or B2B technology products.
- Prior exposure to cloud-based business platforms or networking solutions.
- Familiarity with CRM systems and customer engagement tools.
- Experience working in an early-stage startup environment.
- Ability to synthesize data into actionable business insights.
- Minimum 34 years of relevant experience in customer success, account management, and/or sales.
- Startup experience and exposure to a combination of customer success and sales roles is highly preferred.
- Location: Mumbai, India.
- Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors.
- Collaborative and fast-paced environment with a focus on innovation and growth.
- INR 1,000,000 1,500,000 per annum.
- Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options.
- Opportunity to be part of a high-growth Series A startup on the path to IPO.
- Work closely with founders and industry leaders, gaining mentorship and professional development.
- Rapid career advancement as the company scales and expands its offering.
- Competitive salary structure.
- Attractive ESOPs.
- Work with a world-class, industry-leading team.
- Access to mentorship and learning opportunities from investors and senior professionals.
- Dynamic and collaborative work culture.
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Manager
Bangalore, Karnataka
IBM
Posted 6 days ago
Job Viewed
Job Description
**Introduction**
*
As a Customer Success Manager (CSM) for ApptioOne line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
**Your role and responsibilities**
*
Develop full understanding of the Apptio suite of products, including:
*
The value proposition and sales messaging
*
Best practices for deployment and maintenance
*
Out of the box reports
*
Own a set of accounts and drive product adoption, renewal and expansion
*
Be a strategic advisor, establish and build strong customer relationships
*
Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team
*
Understand Customer's use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
*
Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products.
*
Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products.
*
Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention
*
Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed.
*
Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished
*
Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform
*
Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table
**Required technical and professional expertise**
*
Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal
*
Excellent communication and relationship-building skills
*
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
*
Ability to prioritize and multitask in a fast-paced environment
*
4-7 years of industry experience
*
At least a 3-year college degree in associated field.
**Preferred technical and professional experience**
*
Experience within IT Finance and/or Technology departments, including Digital or Agile teams
*
Experience with analytics, data insights and visualization
*
Experience with CRM software and other customer success tools
*
Project Management skills
*
Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure / GCP / OCI would be a plus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
*
As a Customer Success Manager (CSM) for ApptioOne line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
**Your role and responsibilities**
*
Develop full understanding of the Apptio suite of products, including:
*
The value proposition and sales messaging
*
Best practices for deployment and maintenance
*
Out of the box reports
*
Own a set of accounts and drive product adoption, renewal and expansion
*
Be a strategic advisor, establish and build strong customer relationships
*
Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team
*
Understand Customer's use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
*
Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products.
*
Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products.
*
Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention
*
Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed.
*
Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished
*
Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform
*
Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table
**Required technical and professional expertise**
*
Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal
*
Excellent communication and relationship-building skills
*
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
*
Ability to prioritize and multitask in a fast-paced environment
*
4-7 years of industry experience
*
At least a 3-year college degree in associated field.
**Preferred technical and professional experience**
*
Experience within IT Finance and/or Technology departments, including Digital or Agile teams
*
Experience with analytics, data insights and visualization
*
Experience with CRM software and other customer success tools
*
Project Management skills
*
Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure / GCP / OCI would be a plus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
4
Customer Success Architect
Bangalore, Karnataka
Confluent
Posted 13 days ago
Job Viewed
Job Description
**Location:**
Bangalore, India
**Employment Type:**
FullTime
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We are looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results. In this role, you will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the Confluent platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges. Throughout all these interactions, you will build a strong relationship with your customer in a very short space of time, ensuring exemplary delivery standards. You will also have the opportunity to help customers build state-of-the-art streaming data infrastructure, in partnership with colleagues who are widely recognized as industry leaders, as well as optimizing and debugging customers existing deployments.
**What You Will Do:**
+ Helping a customer determine their platform and/or application strategy for moving to a more real-time, event-based business. Such engagements often involve remote preparation; presenting an onsite or remote workshop for the customer's architects, developers, and operations teams; investigating (with Engineering and other coworkers) solutions to difficult challenges; and writing a recommendations summary doc.
+ Providing feedback to the Confluent Product and Engineering groups
+ Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality
+ Testing performance and functionality of new components developed by Engineering
+ Writing or editing documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
+ Honing your skills, building applications, or trying out new product features
+ Participating in community and industry events
**What You Will Bring:**
+ Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka
+ Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention
+ Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions)Experience using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
+ Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision
+ Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions
+ Ability to quickly learn new technologies
+ Ability and willingness to travel up to 20% of the time to meet with customers
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Bangalore, India
**Employment Type:**
FullTime
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We are looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results. In this role, you will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the Confluent platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges. Throughout all these interactions, you will build a strong relationship with your customer in a very short space of time, ensuring exemplary delivery standards. You will also have the opportunity to help customers build state-of-the-art streaming data infrastructure, in partnership with colleagues who are widely recognized as industry leaders, as well as optimizing and debugging customers existing deployments.
**What You Will Do:**
+ Helping a customer determine their platform and/or application strategy for moving to a more real-time, event-based business. Such engagements often involve remote preparation; presenting an onsite or remote workshop for the customer's architects, developers, and operations teams; investigating (with Engineering and other coworkers) solutions to difficult challenges; and writing a recommendations summary doc.
+ Providing feedback to the Confluent Product and Engineering groups
+ Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality
+ Testing performance and functionality of new components developed by Engineering
+ Writing or editing documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
+ Honing your skills, building applications, or trying out new product features
+ Participating in community and industry events
**What You Will Bring:**
+ Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka
+ Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention
+ Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions)Experience using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
+ Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision
+ Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions
+ Ability to quickly learn new technologies
+ Ability and willingness to travel up to 20% of the time to meet with customers
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Customer Success Architect
Mumbai, Maharashtra
Confluent
Posted 13 days ago
Job Viewed
Job Description
**Location:**
Bangalore, India
**Employment Type:**
FullTime
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We are looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results. In this role, you will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the Confluent platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges. Throughout all these interactions, you will build a strong relationship with your customer in a very short space of time, ensuring exemplary delivery standards. You will also have the opportunity to help customers build state-of-the-art streaming data infrastructure, in partnership with colleagues who are widely recognized as industry leaders, as well as optimizing and debugging customers existing deployments.
**What You Will Do:**
+ Helping a customer determine their platform and/or application strategy for moving to a more real-time, event-based business. Such engagements often involve remote preparation; presenting an onsite or remote workshop for the customer's architects, developers, and operations teams; investigating (with Engineering and other coworkers) solutions to difficult challenges; and writing a recommendations summary doc.
+ Providing feedback to the Confluent Product and Engineering groups
+ Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality
+ Testing performance and functionality of new components developed by Engineering
+ Writing or editing documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
+ Honing your skills, building applications, or trying out new product features
+ Participating in community and industry events
**What You Will Bring:**
+ Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka
+ Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention
+ Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions)Experience using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
+ Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision
+ Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions
+ Ability to quickly learn new technologies
+ Ability and willingness to travel up to 20% of the time to meet with customers
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Bangalore, India
**Employment Type:**
FullTime
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We are looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results. In this role, you will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the Confluent platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges. Throughout all these interactions, you will build a strong relationship with your customer in a very short space of time, ensuring exemplary delivery standards. You will also have the opportunity to help customers build state-of-the-art streaming data infrastructure, in partnership with colleagues who are widely recognized as industry leaders, as well as optimizing and debugging customers existing deployments.
**What You Will Do:**
+ Helping a customer determine their platform and/or application strategy for moving to a more real-time, event-based business. Such engagements often involve remote preparation; presenting an onsite or remote workshop for the customer's architects, developers, and operations teams; investigating (with Engineering and other coworkers) solutions to difficult challenges; and writing a recommendations summary doc.
+ Providing feedback to the Confluent Product and Engineering groups
+ Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality
+ Testing performance and functionality of new components developed by Engineering
+ Writing or editing documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
+ Honing your skills, building applications, or trying out new product features
+ Participating in community and industry events
**What You Will Bring:**
+ Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka
+ Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention
+ Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions)Experience using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
+ Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision
+ Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions
+ Ability to quickly learn new technologies
+ Ability and willingness to travel up to 20% of the time to meet with customers
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Success Analyst
Noida, Uttar Pradesh
Diligente Technologies
Posted today
Job Viewed
Job Description
Job Title: Customer Success Analyst
Location: Noida / Chennai
Employment Type: Full-Time
Experience Level: Mid-Level (Minimum 4 Years Experience required)
Shift timings: 9pm to 6am IST (US Pacific hours)
WORK FROM OFFICE / ONSITE
Reports to: Head of Customer Success
Role Overview
As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies.
Key Responsibilities
- Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
- Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
- Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
- Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
- Monitor key customer health metrics and take action on churn risks or upsell opportunities.
- Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
- Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.
Requirements
- Bachelor’s degree in business, Communications, Marketing, or related field.
- 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company.
- Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
- Proven ability to craft engaging and strategic customer success emails and campaigns.
- Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
- Experience with HubSpot CRM or similar tools is highly preferred.
- Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
- Will be working US Pacific Standard Time.
This advertiser has chosen not to accept applicants from your region.
7
Customer Success Manager
Bengaluru, Karnataka
InstaVid
Posted today
Job Viewed
Job Description
About InstaVid
Instavid is a fast-growing SaaS company helping eCommerce brands enhance customer experience through beautiful shoppable videos. Our product is trusted by top DTC brands like mCaffeine, Hyphen by Kriti Sanon, Healthfab, My Design Nation, Okno, 1HairStop, and many more to drive higher conversions and engagement with interactive videos.
About the Role
We're hiring a Customer Success Manager to join our in-office team in Indiranagar, Bangalore. This role focuses on ensuring our existing clients maximize value from InstaVid, driving product adoption, and maintaining strong relationships with DTC brands to reduce churn and increase expansion revenue.
If you're passionate about helping businesses succeed, love building relationships, and want to advance your career in SaaS customer success or eCommerce — this is for you.
Key Responsibilities:
- Own the end-to-end customer journey from onboarding to renewal for 100+ clients
- Develop and execute customer success strategies to drive product adoption and business outcomes
- Conduct monthly business reviews and strategic planning sessions with key stakeholders
- Build strong relationships with C-level executives and marketing teams at DTC brands
- Analyze customer data to identify usage patterns, risks, and optimization opportunities
- Lead customer advocacy programs including case studies, testimonials, and referrals
- Drive product feedback to our development team based on customer needs and market trends
- Implement scalable processes and tools to improve customer experience at scale
What We're Looking For:
- 1-2 years of experience in customer success, account management, or client relations
- Strong understanding of SaaS metrics (churn, NPS, expansion revenue, etc.)
- Excellent communication and presentation skills
- Experience working with eCommerce or marketing technology platforms preferred
- Analytical mindset with proficiency in CRM and analytics tools
- Proven track record of driving customer retention and growth
- Available to work from our office in Indiranagar, Bangalore
Compensation & Benefits:
- Competitive salary: ₹6 LPA based on experience
- Performance bonuses tied to retention and expansion targets
- Direct exposure to fast-growing Indian DTC ecosystem
- Opportunity for rapid career growth in a scaling startup
- Stock options for high performers
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Customer Success Manager
Mumbai, Maharashtra
UpMan Placements
Posted 1 day ago
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Job Description
- 7+ years of experience in Customer Success / Client Engagement / Service Delivery , preferably in Data Centre Operations / Cloud / Hyperscale Infrastructure .
- Strong expertise in customer lifecycle management, escalations, and crisis handling in mission-critical environments.
- Proven track record of driving customer retention, loyalty, and advocacy programs .
- Deep understanding of data centre operations, SLAs, compliance, and RCA frameworks .
- Exceptional interpersonal, communication, and stakeholder management skills, with the ability to influence at the CxO level.
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