8,776 Customer Success jobs in India

About Client: A Leading Product development company

Role: Customer Success

Experience: 3- 7 years

Location: Chennai

Job Description:

1. Onboarding new customers and guiding them through the implementation process.
2. Establishing strong relationships with clients to understand their goals and challenges.
3. Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.
4. Conducting regular check-ins with customers to assess satisfaction and gather feedback.
5. Collaborating with internal teams to advocate for customer needs and drive product improvements.
6. Identifying opportunities for upselling or cross-selling additional products or services to existing customers.
7. Developing and maintaining a deep understanding of our products or services to effectively troubleshoot and provide solutions.
8. Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.

Requirements:

SQL, Ticketing, HRMS

We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation:  Customer Support / Customer Success Must Have:  Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software Qualification:  MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech Location:  Malad, Mumbai Experience:  Min 2+ Years Roles and Responsibilities: Act as a techno-functional consultant and provide recommendations on process. Configure and manage clients instance on product assist and Train clients to do it on their own. Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals. Drive product adoption, increasing overall retention and achieve process success for customers. Support clients during critical HR events like Appraisal, Increments etc. Support clients to resolve queries or bugs, as and when required. Gather feedback on product experience during the entire customer lifecycle via targeted surveys.  Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities.  Share best practices with clients on how to achieve product success.Identify risks proactively, mitigate and escalate as deemed appropriate.RequirementsRequirements:Relevant experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles.Understanding of Technology systems and HRMS system implementation would be preferred .Good in MS Excel, Word and PowerPoint .

**Introduction**
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As a Customer Success Manager (CSM) for ApptioOne line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.

**Your role and responsibilities**
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Develop full understanding of the Apptio suite of products, including:
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The value proposition and sales messaging
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Best practices for deployment and maintenance
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Out of the box reports
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Own a set of accounts and drive product adoption, renewal and expansion
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Be a strategic advisor, establish and build strong customer relationships
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Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team
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Understand Customer's use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
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Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products.
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Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products.
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Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention
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Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed.
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Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished
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Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform
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Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table
**Required technical and professional expertise**
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Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal
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Excellent communication and relationship-building skills
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Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
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Ability to prioritize and multitask in a fast-paced environment
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4-7 years of industry experience
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At least a 3-year college degree in associated field.
**Preferred technical and professional experience**
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Experience within IT Finance and/or Technology departments, including Digital or Agile teams
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Experience with analytics, data insights and visualization
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Experience with CRM software and other customer success tools
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Project Management skills
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Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure / GCP / OCI would be a plus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Location:**
Bangalore, India
**Employment Type:**
FullTime
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We are looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results. In this role, you will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the Confluent platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges.

Throughout all these interactions, you will build a strong relationship with your customer in a very short space of time, ensuring exemplary delivery standards. You will also have the opportunity to help customers build state-of-the-art streaming data infrastructure, in partnership with colleagues who are widely recognized as industry leaders, as well as optimizing and debugging customers existing deployments.
**What You Will Do:**
+ Helping a customer determine their platform and/or application strategy for moving to a more real-time, event-based business. Such engagements often involve remote preparation; presenting an onsite or remote workshop for the customer's architects, developers, and operations teams; investigating (with Engineering and other coworkers) solutions to difficult challenges; and writing a recommendations summary doc.
+ Providing feedback to the Confluent Product and Engineering groups
+ Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality
+ Testing performance and functionality of new components developed by Engineering
+ Writing or editing documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
+ Honing your skills, building applications, or trying out new product features
+ Participating in community and industry events
**What You Will Bring:**
+ Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka
+ Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention
+ Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions)Experience using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
+ Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision
+ Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions
+ Ability to quickly learn new technologies
+ Ability and willingness to travel up to 20% of the time to meet with customers
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

**Location:**
Bangalore, India
**Employment Type:**
FullTime
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We are looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results. In this role, you will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the Confluent platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges.

Throughout all these interactions, you will build a strong relationship with your customer in a very short space of time, ensuring exemplary delivery standards. You will also have the opportunity to help customers build state-of-the-art streaming data infrastructure, in partnership with colleagues who are widely recognized as industry leaders, as well as optimizing and debugging customers existing deployments.
**What You Will Do:**
+ Helping a customer determine their platform and/or application strategy for moving to a more real-time, event-based business. Such engagements often involve remote preparation; presenting an onsite or remote workshop for the customer's architects, developers, and operations teams; investigating (with Engineering and other coworkers) solutions to difficult challenges; and writing a recommendations summary doc.
+ Providing feedback to the Confluent Product and Engineering groups
+ Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality
+ Testing performance and functionality of new components developed by Engineering
+ Writing or editing documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
+ Honing your skills, building applications, or trying out new product features
+ Participating in community and industry events
**What You Will Bring:**
+ Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka
+ Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention
+ Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions)Experience using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
+ Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision
+ Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions
+ Ability to quickly learn new technologies
+ Ability and willingness to travel up to 20% of the time to meet with customers
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.