12,975 Customer Support Representatives jobs in India

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining customer records, and escalating complex cases to relevant departments.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in handling Customer Experience and interacting with Customer Service Representatives
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and conflict resolution skills
• High school diploma or equivalent; a Bachelor's degree is a plus
• Experience in the healthcare industry is advantageous

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining customer records, and escalating complex cases to relevant departments.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in handling Customer Experience and interacting with Customer Service Representatives
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and conflict resolution skills
• High school diploma or equivalent; a Bachelor's degree is a plus
• Experience in the healthcare industry is advantageous

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining customer records, and escalating complex cases to relevant departments.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in handling Customer Experience and interacting with Customer Service Representatives
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and conflict resolution skills
• High school diploma or equivalent; a Bachelor's degree is a plus
• Experience in the healthcare industry is advantageous

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining customer records, and escalating complex cases to relevant departments.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in handling Customer Experience and interacting with Customer Service Representatives
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and conflict resolution skills
• High school diploma or equivalent; a Bachelor's degree is a plus
• Experience in the healthcare industry is advantageous

Immediate Hiring – Call Center Executive (On-site | Amritsar)

Location: Amritsar – Only Local Candidates Preferred

Freshers & Experienced Professionals Welcome!

Shift Timing: 8:00 AM – 5:00 PM

Job Type: Full-Time | On-site

Salary: ₹10,000 – ₹15,000 + Attractive Incentives

Apply Now: Send your updated CV via WhatsApp –

Join Our Growing Team as a Call Center Executive!

Are you a great communicator with a customer-first mindset? Kickstart or elevate your career in the booming BPO/Call Center industry with us. We offer a stable work environment, regular incentives, and growth opportunities.

What We’re Looking For:

• Excellent verbal communication skills (Hindi/Punjabi/English)
• Strong customer handling ability
• Positive attitude and willingness to learn
• Basic computer knowledge

Who Should Apply:

• Freshers looking to start a career in customer support
• Experienced candidates seeking a stable, full-time role
• Candidates based in Amritsar only

Fourth Act Studios is India’s first dedicated Previsualization and Animation company. We collaborate with leading directors, production houses, and brands to deliver high-quality previs, animation, and cinematic storytelling.

Role Overview

We are seeking a Call Center Executive who will act as the first point of contact for Fourth Act Studios. The role focuses on managing client inquiries, providing information about our animation and previs services, and ensuring smooth communication with potential and existing partners.

Key Responsibilities

• Handle inbound and outbound calls with clients, prospects, and partners.
• Explain Fourth Act Studios’ services (previsualization, animation, storyboarding, techvis, archviz, etc.).
• Maintain a database of leads, inquiries, and follow-ups.
• Work closely with the business development and creative teams to schedule meetings and ensure timely communication.
• Provide excellent client support and maintain a professional brand image.

Requirements

• Strong communication skills in English (Telugu and Hindi are a plus).
• 1–3 years of experience in call center, client servicing, or customer support roles.
• Ability to understand and explain creative/technical services to clients.
• Organized, detail-oriented, and good at maintaining records.
• Professional phone etiquette and client-handling skills.

What We Offer

• Competitive salary + performance incentives.
• Opportunity to work with India’s first dedicated previs studio.
• Exposure to the film, animation, and advertising industries.
• Growth opportunities within business and client servicing teams.

About I-PAC:

I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.

About the role:

The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.

Job Responsibilities:

• Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensuring performance targets are met and high-quality service is consistently delivered.
• Monitor and assess team members’ performance, providing constructive feedback and coaching to foster skill development and goal achievement.
• Design and implement training programs to enhance team members' skills, knowledge, and performance.
• Conduct regular team meetings to communicate goals, performance targets, and expectations effectively.
• Build and maintain strong working relationships with other departments to ensure smooth and efficient contact centre operations.
• Generate detailed performance reports and communicate results to management, providing insights and recommendations for improvement.
• Manage team scheduling and staffing, ensuring optimal coverage during operational hours.
• Efficiently manage Vendor teams to ensure service delivery and performance standards are met. Thrive under pressure, ensuring tasks are completed with attention to detail and within deadlines.

Required Qualifications:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 5 years of experience, including at least 2 years in a supervisory role (TL/QA/Trainer) in both Inbound and Outbound (Tele-Sales) voice, within international and domestic BPO environments.
• Strong communication skills, both verbal and written.
• Proven leadership abilities with the capability to motivate and inspire a team to achieve goals.
• In-depth understanding of contact centre operations and key performance metrics.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Adaptable and flexible, able to manage changing business needs effectively.
• Capacity to perform efficiently in a fast-paced, dynamic environment.
• Fluent in Tamil and Malayalam

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.