12,851 Customer Support Specialists jobs in India

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).

Hiring for Customer Support Analyst

With Good communication skills

Interviews will conducted Face to Face

6 days of working and 1 week off

rotational shifts and rotational week off's

work from office

Contact Number -

Email id - (HIDDEN TEXT)

Company Overview

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com .

Job Overview

We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.

Qualifications and Skills

• Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
• Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
• Experience with order processing to efficiently handle customer orders and ensure fulfillment.
• Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
• Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
• Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
• Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
• Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.

Roles and Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process customer orders accurately and efficiently, coordinating with other departments as necessary.
• Maintain organized records of customer interactions, transactions, and other relevant information.
• Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.
• Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.
• Support HR operations, including data management and employee relations, to enhance workplace effectiveness.
• Engage in continuous communication with team members and departments to ensure alignment and service quality.
• Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.

contact at

• Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
• Act as knowledge champion helping improve the quality of Knowledge Base.
• Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.
• Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience.
• Positively impacting high value account(s) / customers through working on critical issues.
• Identifies areas of business improvements and thus solving them with minimum direction
• Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better

QUALIFICATION:

• Bachelor s Degree (BE/B.Tech/BCA/MCA/B.Sc) with 3-5 years of hands-on experience in IT. Minimum 3 years in a Technical Support Role with software product.
• Linux/Unix Certification is a plus
• Strong knowledge on one of the UNIX/Linux operating systems.
• Basic knowledge of windows and experience on application/production server.
• Knowledge and understanding of basic networking concepts and Shell Scripting
• Have exposure in handling global enterprise customers.
• Added Advantage
• Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
• Windows Administration Active Directory, Domain controllers.
• Knowledge of Cloud, Dockers, Kubernetes
• Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM)
• Powershell and Kerberos Authentication
• Hands-on experience of troubleshooting on operating systems.
• Excellent Communication skills experience on working with global customers.
• Good troubleshooting skills and Flexible with work hours.
• Ready to work in rotational shift and/or weekend shift.

DESIRED AND REQUIRED SKILLS:

• Experience in BMC Discovery/ADDM 11.x, 12.x., 21.x, 22.x, 23.x, 24.x
• Basic knowledge of TPL Programming and Application Modelling
• Experience integrating BMC Discovery with CMDB and/or ServiceNow.
• ITIL Foundation Certification is a plus
• Bmc Discovery, Networking, Customer Queries

Roles & Responsibilities: 

 - Managing end to end bookings, service and operations 

 - Responsible for supply generation by onboarding and training new partners 

 - Accountable for ensuring a consistent pipeline and development of partners in the designated region

 - Handling customer queries and complaints in a timely manner 

 - Call potential partners to explain business product and service offerings 

 - Coordinate with clients, vendors and supply team 

 - Collaborating with other departments to enhance the company's products and processes

 - Define and analyze metrics and KPIs to efficiently track progress 

Perks: 

- Rewards, Incentives & Bonuses 

- Special Meals & Food Trials 

- Full of Learning’s 

Other Details: 

- Seeking individuals who are energetic, confident, and possess strong street smarts

- Great communication and soft skills 

- Foodies are preferred

Job Role: 

·   Answer inbound calls and assist customers with their Queries/Request/Complains.

·   Raise Request & Complaints on behalf of the customer in the CRM tool.

·   Generate leads and educate customers about new products & their benefits.

·   Maintain and adhere to compliance guidelines

·   Capture problem indicators, highlight and suggest improvement

·   Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·   Maintain adequate knowledge levels on products, processes and systems used

·   Ensure sales target are met

·   Skills Required:

o  Excellent verbal communication skills

o  Ability to comprehend, capture as well as interpret basic customer information

o  Strong customer service focus

o  Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory). 

Education: Graduates (Any stream)

For more info contact to

Kanmani.S

Role & responsibilities

Deliver and support health payer member enrolment, premium billing and payment application, provider demographic data updates and core medical claim processing.

Provide customer service, track and resolve provider and member inquiries.

Need excellent Excel skills

Excellent communication skill required to deal with clients

Role Summary: The role is for a Customer Service Executive position based in Vikhroli (West), Mumbai. It

involves handling customer queries over calls, ensuring quality service delivery, and working in a 24x7 rotational

shift environment. Strong communication skills and a customer-first attitude are key for this position.

FEEL FREE TO CALL OR WHATSAPP AT KHUSHI

Key Responsibilities

 Handle inbound and outbound customer calls in a professional manner.

Resolve customer queries and issues promptly and accurately.

aintain high levels of customer satisfaction through effective communication.

dhere to quality and performance standards (AHT, CSAT, etc.).

ecord and update customer information as per process guidelines.

scalate unresolved issues to the appropriate departments when needed.

ork collaboratively with team members and support functions.

tay updated with product knowledge and process changes.

nsure compliance with company policies and customer data confidentiality.

Requirements

to 4 years in customer service or a related field (BPO experience is a plus)

xcellent verbal communication with a clear, neutral accent

bility to understand customer concerns and provide appropriate resolutions

ust be open to working in 24x7 rotational shifts, including night shifts