13,859 Customer Support Staff jobs in India

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl 
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Preferred Skills and Experience

· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

As a graduate or an intern, Kyndryl is a great place to kickstart your career. You will contribute to our business from day one and get access to some incredible learning opportunities to build your skills for your future. You’ll also collaborate with global teams, take advantage of mentorship opportunities and get involved in volunteer community activities – all in a dynamic, start up atmosphere, filled with industry experts.

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
• Troubleshoot complex software issues, identify root causes, and implement effective solutions.
• Guide customers through installation, configuration, and usage of our products.
• Escalate unresolved issues to the engineering or development teams with detailed documentation.
• Maintain a high level of customer satisfaction by providing timely, accurate, and professional support.
• Develop and update knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior customer service representatives on technical aspects and best practices.
• Identify recurring customer issues and provide feedback to product development teams for product improvement.
• Manage customer inquiries and issues efficiently, ensuring all service level agreements (SLAs) are met.
• Stay up-to-date with product updates, new features, and technical changes.

• Minimum of 4 years of experience in technical customer support or a similar role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Patience, empathy, and a customer-centric approach.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Knowledge of (Specific Software/Industry - e.g., SaaS platforms, network protocols) is a strong advantage.
• A degree in Computer Science, Information Technology, or a related field is preferred.

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
• Diagnose and resolve technical issues and product-related questions.
• Provide information about products and services.
• Document all customer interactions accurately in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Follow communication procedures, guidelines, and policies.
• Maintain a high level of customer satisfaction.
• Identify opportunities to improve customer service processes.
• Work collaboratively with team members to achieve departmental goals.

• High school diploma or equivalent; some college or a degree is a plus.
• Proven experience in customer service or a technical support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems is an advantage.
• Ability to work effectively in a team environment.
• Demonstrated customer focus and a commitment to service excellence.

Dear Candidates,

We hope this message finds you well!

We are hiring for International Voice Process for Hyderabad

About Client

One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies and government.

Role Description

As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Required Skills & Qualification

• Excellent communication skills (verbal and written)
• Empathy and patience when dealing with customers.
• Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
• Strong interpersonal skills and ability to work in a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role is beneficial but not mandatory.
• Bachelor's degree/ If you are an undergraduate (10+2), 1 year of work experience is preferred.
• Flexible to work in UK/US shifts.
• Maximum CTC we can offer up to 6 LPA.
• Maximum work exp is 0 to 7yrs

Interview Mode: Face-to-Face ( R2 )

We are seeking a Customer Support Representative for a full-time, on-site position at our Jaipur office. The ideal candidate will act as the first point of contact for customers, ensuring their queries and concerns are resolved efficiently. This role involves providing exceptional service, troubleshooting issues, maintaining accurate records, and ensuring overall customer satisfaction.

Responsibilities:

• Handle inbound and outbound customer interactions via calls, emails, and chats.
• Resolve customer complaints and provide timely solutions.
• Troubleshoot order, delivery, and product-related issues.
• Maintain detailed and accurate records of customer interactions.
• Ensure a positive customer experience through professional communication.
• Collaborate with internal teams (production, logistics, sales) to resolve escalated issues.
• Monitor and follow up on customer queries to ensure timely closure.

• Proven experience in Customer Support / Customer Service .
• Strong communication skills (verbal and written).
• Ability to troubleshoot and resolve issues quickly.
• Commitment to ensuring customer satisfaction .
• Strong problem-solving and interpersonal skills.
• Ability to work efficiently under pressure .
• Prior experience in a customer-facing role is a plus.
• English literacy and strong computer skills (MS Office, CRM tools).

₹1,80,000 – ₹2,30,000 per annum (based on skills and experience).

Who are we?

Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most.

We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more than 70% of the top-20 global M&A houses. Examples include Blackstone, Goldman Sachs and McKinsey. We lead the market on customer satisfaction, as validated by external research (User Evidence survey 2023). Gain.pro has been named as one of Europe’s top 50 fastest growing businesses, operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, and Bangalore.

Global Research Center in Bangalore is set to drive the company's ambitions to become the leading global market player. We are looking to scale up our team with high caliber, experienced individuals, motivated for a high growth career path at a leading international Fintech player.

What will be your responsibilities?

You will be the backbone of our customer support service, supporting our Customer Success team across regions. As Customer Support Representative you will work independently and act as the key contact for customer support. This entails:

• Customer Support – You maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries from a customer-centric perspective
• Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features
• Driving cross team collaboration – You act as the operational link between our Private Equity Team and clients to assist in the ‘request a profile’ process.
• Using digital tools in your daily work – You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs
• Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro

Above all, as an early member of our overarching Go-to-Market team, you will have plenty of room to shape your role. Depending on your spike, you can further grow within the Customer Success team or develop into roles in our Sales and Marketing teams.

Who are you?

We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following:

• Relevant experience – You have excelled in a client facing role, ideally in the PE/M&A industry, for at least 4 years.
• Education – Graduation from any stream should suffice for this role
• Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience.
• Structured – You are well organized and like to plan ahead.
• Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written.
• Languages – You are fluent in English.

Nice to have skills:

• Experience with customer-centric approaches
• Experience within a high-growth (SaaS) scale-ups
• Experience within the PE/M&A industry

A few other requirements for context:

• Flexible schedule: able to cater to UK/European time zones
• Hybrid working style allowed: Yes

What we offer:

• Flexibility and freedom
• Excellent compensation
• Company-wide outings and event
• A supportive and collaborative team culture
• Well-funded company that is healthy and fast-growing

Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called „Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will be also processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data: .

ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply

Job Timing

Multiple shifts available details will be shared during initial screening if you are shortlisted.

Job Brief

Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

• Reporting to the line manager

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Strong hold on using computer and learning new software
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduation in any field
• 1-3 years of experience

Work from Office only and Candidates should be in Baroda or willing to relocate

Contact Ms. Komal Shejekan-