3,576 Customer Support Staff jobs in India
Customer Service Representative - Technical Support
Gurugram, Uttar Pradesh
Kyndryl
Posted 2 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
**Preferred Skills and Experience**
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
**Preferred Skills and Experience**
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Technical Support
570005 Mysore, Karnataka
₹28000 Monthly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Customer Service Representative specializing in Technical Support for their office in **Mysuru, Karnataka, IN**. This role is integral to ensuring that clients receive prompt, accurate, and effective technical assistance for our products and services. The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for troubleshooting technical issues. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing hardware and software problems, and guiding users through step-by-step solutions. A key aspect of this role involves maintaining detailed records of customer interactions, issues, and resolutions within our CRM system. You will also play a role in identifying trends in customer issues and providing feedback to the product development team for continuous improvement. This position requires a commitment to delivering exceptional customer service, exceeding expectations, and fostering customer loyalty. Strong communication skills are paramount, enabling you to explain complex technical concepts in an easy-to-understand manner. We are looking for individuals who are proactive, eager to learn, and passionate about helping customers resolve their technical challenges. The ability to work effectively in a team environment, collaborate with colleagues, and escalate issues when necessary is also important. This is a great opportunity to join a growing company and develop your career in customer support and technical assistance.
Responsibilities:
Responsibilities:
- Respond to customer technical inquiries via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear and concise instructions to customers to resolve technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Follow established procedures and protocols for issue resolution.
- Identify and report recurring technical issues to product development teams.
- Educate customers on product features and best practices.
- Contribute to the knowledge base by creating and updating support articles.
- Ensure customer satisfaction by providing timely and effective support.
- Participate in team meetings and training sessions.
- Adhere to service level agreements (SLAs).
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field preferred.
- Proven experience in technical customer support or helpdesk roles.
- Strong understanding of common operating systems (Windows, macOS, Linux) and software applications.
- Excellent troubleshooting and problem-solving skills.
- Superb communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- Patience and a customer-centric approach.
- Ability to work independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
395001 Surat, Gujarat
₹350000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for dedicated Customer Service Representatives with a focus on Technical Support to join their team in **Surat, Gujarat, IN**. In this role, you will be the first point of contact for customers experiencing technical difficulties with our products or services. You will provide timely and effective solutions, troubleshoot issues, and escalate complex problems to senior technical staff when necessary. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding and resolving technical challenges. This role requires a commitment to delivering outstanding customer satisfaction through efficient and accurate support.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding technical issues.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate unresolved issues to appropriate technical teams, ensuring proper documentation.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and report recurring technical issues to aid in product improvement.
- Provide feedback to management on customer needs and product performance.
- Assist in creating and updating knowledge base articles and FAQs.
- Educate customers on product features and best practices.
- Ensure customer satisfaction by resolving issues promptly and professionally.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, with a focus on technical support.
- Strong understanding of common operating systems (Windows, macOS) and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Patience and a customer-centric attitude.
- Ability to explain technical concepts to non-technical users.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- Flexibility to work different shifts if required.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative, Technical Support
380001 Ahmedabad, Gujarat
₹30000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives specializing in Technical Support in Ahmedabad, Gujarat, IN . In this role, you will be the first point of contact for customers seeking assistance with technical issues related to our client's products and services. Your primary responsibility will be to provide efficient, accurate, and friendly support, resolving customer inquiries via phone, email, and chat. This position requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot technical problems. You will be responsible for guiding customers through step-by-step solutions, escalating complex issues to higher-level support teams when necessary, and documenting all customer interactions accurately. The ideal candidate will possess a genuine passion for helping others, a quick learning ability, and a commitment to delivering an exceptional customer experience. This role is crucial in maintaining customer satisfaction and fostering loyalty.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Troubleshoot and resolve a wide range of technical issues related to our products and services.
- Guide customers through product features, setup, and usage.
- Escalate unresolved issues to appropriate technical teams, ensuring thorough documentation.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product functionalities and best practices.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Adhere to company service standards and strive for first-contact resolution.
- Contribute to building a positive and supportive customer service environment.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
- High school diploma or equivalent; further technical certification is a plus.
- Previous experience in customer service or technical support is highly desirable.
- Strong understanding of basic computer hardware, software, and internet connectivity.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
- Proficiency in using computers and various software applications.
- Ability to learn quickly and adapt to new technologies.
- Team player with a positive attitude.
- Fluency in English and Gujarati is advantageous.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
462001 Bhopal, Madhya Pradesh
₹300000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service Representative to join their technical support team. In this role, you will be the first point of contact for customers seeking assistance with our client's products and services. You will handle inbound inquiries via phone, email, and chat, providing accurate information, troubleshooting technical issues, and resolving customer concerns efficiently and professionally. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for technology. This role offers a fantastic opportunity to grow your customer service and technical support skills within a supportive and dynamic environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot technical issues and guide customers through resolution steps.
- Escalate complex issues to higher-level support teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and report trends in customer inquiries and issues to management.
- Maintain a high level of customer satisfaction by providing exceptional service.
- Proactively identify opportunities to improve the customer experience.
- Stay up-to-date with product knowledge and technical updates.
- Participate in ongoing training sessions to enhance skills and knowledge.
- Adhere to company service level agreements (SLAs) and performance metrics.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent required; associate's or bachelor's degree is a plus.
- Proven experience in customer service or technical support role (1-3 years preferred).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patient and empathetic approach to customer interactions.
- Basic understanding of computer hardware, software, and common technical issues.
- Familiarity with CRM software and ticketing systems is beneficial.
- Ability to multitask and manage time effectively.
- Self-motivated and able to work independently in a remote setting.
- Comfortable working with various communication tools (e.g., Slack, Zoom).
- A strong desire to help customers and resolve their issues.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Representative - Technical Support
530001 Visakhapatnam, Andhra Pradesh
₹40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced Senior Customer Service Representative with a specialization in Technical Support to join their team in Visakhapatnam, Andhra Pradesh, IN . This is a crucial on-site role where you will be the primary point of contact for customers experiencing technical issues with our client's products or services. The Senior Representative will provide exceptional support, troubleshoot complex problems, and ensure customer satisfaction through efficient and effective problem resolution. You will also play a role in mentoring junior support staff and contributing to the improvement of support processes.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat regarding product functionalities and troubleshooting.
- Diagnose and resolve complex technical issues, escalating to higher-level support when necessary.
- Guide customers through step-by-step solutions and educate them on product features and usage.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Identify recurring technical issues and provide feedback to the product development and engineering teams for potential improvements.
- Assist in training and mentoring new customer service representatives on technical aspects and support protocols.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Participate in team meetings to discuss trends, share insights, and contribute to process enhancements.
- Stay informed about product updates and new features to provide accurate and up-to-date support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in customer service, with at least 2 years in a technical support role.
- Proven ability to troubleshoot and resolve a wide range of technical issues for software or hardware products.
- Excellent understanding of operating systems, networking concepts, and common software applications.
- Strong diagnostic and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Proficiency in using CRM software and ticketing systems.
- Ability to work effectively in a fast-paced, customer-facing environment.
- Strong organizational skills and the ability to manage multiple customer inquiries simultaneously.
- Patience, empathy, and a customer-centric approach to service.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Representative - Technical Support
395001 Surat, Gujarat
₹40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Service Representative specializing in Technical Support to join their remote team. This role is essential for providing exceptional assistance to customers experiencing technical issues with our client's products or services. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will be the primary point of contact for customers requiring technical troubleshooting and guidance, resolving issues efficiently and effectively.
Key responsibilities include actively listening to customer concerns, diagnosing technical problems using established procedures and diagnostic tools, and providing clear, step-by-step solutions. You will document all customer interactions, technical issues, and resolutions accurately in the CRM system. The Senior CSR will escalate complex issues to higher-level support teams when necessary, ensuring timely follow-up and resolution. This position demands excellent communication skills, both verbal and written, with the ability to explain technical concepts in an easy-to-understand manner. Patience, empathy, and a calm demeanor when dealing with frustrated customers are critical. You should be proficient in using customer support software, ticketing systems, and possess a broad understanding of common software and hardware issues. The ability to work independently, manage your time effectively, and contribute positively to a remote team environment is key. This is an exciting opportunity to provide critical technical support and enhance customer satisfaction for our client.
Qualifications:
Key responsibilities include actively listening to customer concerns, diagnosing technical problems using established procedures and diagnostic tools, and providing clear, step-by-step solutions. You will document all customer interactions, technical issues, and resolutions accurately in the CRM system. The Senior CSR will escalate complex issues to higher-level support teams when necessary, ensuring timely follow-up and resolution. This position demands excellent communication skills, both verbal and written, with the ability to explain technical concepts in an easy-to-understand manner. Patience, empathy, and a calm demeanor when dealing with frustrated customers are critical. You should be proficient in using customer support software, ticketing systems, and possess a broad understanding of common software and hardware issues. The ability to work independently, manage your time effectively, and contribute positively to a remote team environment is key. This is an exciting opportunity to provide critical technical support and enhance customer satisfaction for our client.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum 4-5 years of experience in technical support or customer service.
- Proven ability to troubleshoot and resolve common technical issues.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage workload in a remote setting.
- Customer-focused mindset with a commitment to quality service.
- Patience and empathy in handling customer inquiries.
This advertiser has chosen not to accept applicants from your region.
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6
Lead Customer Service Representative - Technical Support
302017 Jaipur, Rajasthan
₹700000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Lead Customer Service Representative to head their technical support team in Jaipur, Rajasthan, IN . This role is pivotal in ensuring exceptional customer satisfaction by providing prompt and effective technical assistance. You will be responsible for leading a team of customer service representatives, mentoring them, handling escalated customer issues, and ensuring service level agreements (SLAs) are met consistently. The ideal candidate will have a strong understanding of technical products and services, excellent problem-solving abilities, and outstanding communication skills. Your responsibilities will include training new hires, monitoring team performance, analyzing customer feedback, and implementing strategies to improve the overall customer support experience. You will also collaborate with the product and engineering teams to relay customer feedback and identify areas for product improvement. This position requires a dedicated individual with a passion for customer service and a commitment to resolving complex technical challenges efficiently. A proactive approach to identifying and addressing potential issues before they impact customers is highly valued. This is an on-site position, requiring your full presence at our well-equipped customer support center.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer service representatives in technical support.
- Handle escalated customer inquiries and complex technical issues with professionalism and efficiency.
- Ensure adherence to established customer service protocols and performance metrics.
- Monitor customer interactions to ensure quality service delivery and identify coaching opportunities.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Collaborate with product development and engineering teams to resolve technical issues and provide feedback.
- Manage team schedules and workload distribution to ensure adequate coverage.
- Prepare regular reports on team performance, customer issues, and resolution times.
- Contribute to the development of support documentation and knowledge base articles.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1-2 years in a lead or supervisory role.
- Proven experience in technical support, troubleshooting software or hardware issues.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Ability to lead and motivate a team effectively.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Knowledge of relevant technical products/services offered by the company.
- Patience and empathy when dealing with customer issues.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service Representative - Technical Support
400001 Nagpur, Maharashtra
₹350000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Customer Service Representative with a strong aptitude for Technical Support. This is a fully remote position, enabling you to provide exceptional service from the convenience of your home. The ideal candidate will be passionate about assisting customers, troubleshooting technical issues, and ensuring a positive experience with our client's products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical problems, guiding users through product features, and escalating complex issues to higher-level support when necessary. A solid understanding of common software applications, hardware, and basic networking principles is crucial. You must possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner. Patience, empathy, and a strong commitment to customer satisfaction are paramount. We are looking for a self-motivated individual who can manage their workload efficiently, adhere to service level agreements (SLAs), and maintain accurate records of customer interactions and resolutions. This is a remote-first role, requiring a reliable internet connection, a dedicated workspace, and the ability to work autonomously while maintaining a high level of productivity and professionalism. You will be a key point of contact for customers seeking assistance and will play a vital role in maintaining our client's reputation for outstanding customer support. Join a supportive team environment where your contributions are valued and there are opportunities for professional growth. Your ability to quickly learn new products and technologies will be essential for success in this role. This position offers a rewarding career path for individuals who excel in problem-solving and enjoy helping others.
Responsibilities:
Responsibilities:
- Provide technical support and customer service via phone, email, and chat.
- Troubleshoot and resolve a wide range of technical issues related to company products/services.
- Guide customers through installation, setup, and usage of products.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical problems to appropriate departments or senior support staff.
- Educate customers on product features and functionalities.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Stay updated on product knowledge and technical advancements.
- Identify trends in customer issues and provide feedback to product development teams.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2-3 years of experience in customer service, with at least 1 year in a technical support role.
- Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and basic networking concepts.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Customer-centric mindset and a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
8
Technical Customer Support Representative
Chennai, Tamil Nadu
Movate
Posted 5 days ago
Job Viewed
Job Description
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Job Description:
Position : Engineer L1
Experience : 1 – 4 years
Job Location : Chennai
Job Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
- Any Degree Background (Bachelor's Degree MUST )
Technical skills:
- Experience entering data using an alphanumeric keyboard and verifying/proofing entered data.
- Skill in reviewing, proofing and verifying data.
- Able to learn new concepts quickly.
- Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver.
- Knowledge of basic computer operations.
- Strong organizational skills.
- Highly motivated in the performance of sometimes repetitive duties with very low room for error.
DESIRED PROFILE:
- Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
- Skill in reviewing, proofing and verifying data
- Able to learn new concepts quickly
- Comfortable working with limited supervision in a fast-paced environment
- A creative problem-solver
- Knowledge of basic computer operations
- Strong organizational skills
- Highly motivated in the performance of sometimes repetitive duties with very low room for error.
- Prior experience with Microsoft Office a plus
- Prior experience with salesforce.com a plus
Diversity, Equality & Inclusion:
- Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
- Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
- We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
- We never request for fees for any purpose during or after the hiring process
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