4,608 Customer Training jobs in India

• Develop and implement training modules for customer service processes and tools.
• Facilitate onboarding and continuous learning for customer service representatives.
• Ensure alignment with service quality standards, compliance guidelines, and company policies.
• Monitor training effectiveness and drive improvements based on feedback and performance metrics.
• Support process documentation and updates in collaboration with operations and quality teams.

Scope of Work:

• Training Content Development: Create SOPs, role-play scenarios, e-learning modules, and quick reference guides.
• Soft Skills Training: Enhance communication, empathy, and conflict resolution skills.
• System Training: Provide hands-on training on CRM, ticketing, and communication platforms.
• Quality Alignment: Work with QA teams to address common errors and improve service delivery.
• Performance Coaching: Offer targeted coaching to improve individual and team performance.

Key Responsibilities:

Training Delivery:

• Train Contact Centre Employees on Product and Processes (New & Existing) for all PAN India centers (Inhouse and Vendor Locations)
• To conduct refresher training for existing employees regularly
• Train all contact center employees in new products, procedures, and updates related to customer service.
• Conduct calibration workshops and refreshers for Outsourced vendors
• Develop digital and print training content (e.g. Videos, manuals and related training materials)
• All training sessions to be conducted professionally and in physical mode.
• Conduct soft skill sessions for employee development on interpersonal skills, objection handling, irate customer handling, voice modulation etc).
• Conduct Training needs Identification (TNI) and Process Knowledge test (PKT) for Front-line employees by identifying skills gaps, basis Quality scores and TL feedback and line managers.
• Create and maintain updated records of ready reckoner, training curriculum, material and SOP update as per Org. standards
• Conduct daily briefings on fatal/non-fatal errors, new updates, process update.
• Create Service champions/ SMEs within the team for BCP.
• Conduct Quality Activities including not limited to BAU Quality Checks, feedbacks, Certifications etc. as per business requirement.

Training Program Development:

• Design and update training modules for new hires and existing staff.
• Develop role-play exercises and simulations to enhance customer handling skills.
• Ensure training sessions are engaging, interactive, and effective.

Key Measurables:

• Post Training Associate Assessment Score
• Post Training Pass % age during certifications
• Associate OJT Score.

Team Management at Vendor / Partner locations:

• Supervise and mentor outsourced training staff
• Schedule training sessions and Monitor activity as per training Schedule.
• Ensure Partner’s trainers are updated in real time with the latest product and process changes

Qualification – Graduated / Postgraduate in any stream.

Experience : Minimum 6 years in the training with minimum 3 years of experience in customer service training at BPO/ Call Center Domestic.

Targeted companies –

• Domestic BPO / Fintech /Banking/ Telcom Core Customer Service
• BFSI must with Exposure to lending products preferred

Key Responsibilities:

Training Delivery:

• Train Contact Centre Employees on Product and Processes (New & Existing) for all PAN India centers (Inhouse and Vendor Locations)
• To conduct refresher training for existing employees regularly
• Train all contact center employees in new products, procedures, and updates related to customer service.
• Conduct calibration workshops and refreshers for Outsourced vendors
• Develop digital and print training content (e.g. Videos, manuals and related training materials)
• All training sessions to be conducted professionally and in physical mode.
• Conduct soft skill sessions for employee development on interpersonal skills, objection handling, irate customer handling, voice modulation etc).
• Conduct Training needs Identification (TNI) and Process Knowledge test (PKT) for Front-line employees by identifying skills gaps, basis Quality scores and TL feedback and line managers.
• Create and maintain updated records of ready reckoner, training curriculum, material and SOP update as per Org. standards
• Conduct daily briefings on fatal/non-fatal errors, new updates, process update.
• Create Service champions/ SMEs within the team for BCP.
• Conduct Quality Activities including not limited to BAU Quality Checks, feedbacks, Certifications etc. as per business requirement.

Training Program Development:

• Design and update training modules for new hires and existing staff.
• Develop role-play exercises and simulations to enhance customer handling skills.
• Ensure training sessions are engaging, interactive, and effective.

Key Measurables:

• Post Training Associate Assessment Score
• Post Training Pass % age during certifications
• Associate OJT Score.

Team Management at Vendor / Partner locations:

• Supervise and mentor outsourced training staff
• Schedule training sessions and Monitor activity as per training Schedule.
• Ensure Partner’s trainers are updated in real time with the latest product and process changes

Qualification – Graduated / Postgraduate in any stream.

Experience : Minimum 6 years in the training with minimum 3 years of experience in customer service training at BPO/ Call Center Domestic.

Targeted companies –

• Domestic BPO / Fintech /Banking/ Telcom Core Customer Service
• BFSI must with Exposure to lending products preferred

Department: Call Center

Location: Secunderabad

Reports To: Head of Call Center

Industry: Healthcare

Experience Required: 5+ Years in Learning & Development / Training

Compensation: ₹8 – 10 Lakhs Per Annum (Based on relevant experience)

Position Summary

We are seeking an experienced and purpose-driven Healthcare Sales Call Center Trainer to lead the training and development of our customer care and sales teams at Ferty 9. This role is critical in shaping the brand voice, enhancing customer acquisition, and strengthening trust and engagement in the fertility and healthcare space. The Trainer will design and deliver high-impact training programs to equip call center agents with product knowledge, sales techniques, compliance awareness, and customer empathy.

Key Responsibilities

• Design and deliver comprehensive training programs for new and existing call center agents on:
• Healthcare product and service knowledge
• Sales techniques (upselling, cross-selling, objection handling, closing)
• CRM systems and call center tools
• Facilitate onboarding, refresher training, and continuous learning sessions to improve sales performance and customer experience.
• Conduct assessments through knowledge checks, simulations, and live call evaluations to measure training effectiveness.
• Collaborate with Sales, Quality Assurance, and Compliance teams to identify skill gaps and create targeted training modules.
• Develop and update training materials, scripts, job aids, and e-learning content in alignment with company goals and industry standards.
• Provide floor support, coaching, and one-on-one guidance to improve agent performance and conversion metrics.
• Analyze performance metrics (conversion rates, call quality scores, compliance audits) to customize individual or group coaching.
• Maintain accurate training records, attendance, and performance reports for compliance and audits.

Qualifications

Education:

• Bachelor’s degree in business, Healthcare Administration, Communications, or a related field (preferred).

Experience:

• Minimum 2+ years in healthcare sales or telehealth/call center sales environment.
• Minimum 2+ years as a Trainer, Sales Coach, or Team Lead in a call center setting.
• Experience in regulated healthcare environments required.

Skills & Competencies

• Strong understanding of healthcare sales processes
• Excellent communication, facilitation, and presentation skills.
• Proficiency in coaching on sales psychology, active listening, and conversion techniques.
• In-depth knowledge of healthcare compliance and regulations.
• Hands-on experience with CRM and call center software.
• Strong organizational, documentation, and time management skills.

Preferred Qualifications

• Fluency in English & Telugu (mandatory)
• Knowledge of Hindi is a strong advantage

Why Join Us?

• Opportunity to drive impactful healthcare conversations in a leading fertility brand.
• Collaborative work environment with growth and learning opportunities.
• Be a key contributor to shaping patient trust and brand reputation.

Ferty 9 – Empowering Families, Inspiring Hope

Key Responsibilities:

Training Delivery:

• Train Contact Centre Employees on Product and Processes (New & Existing) for all PAN India centers (Inhouse and Vendor Locations)
• To conduct refresher training for existing employees regularly
• Train all contact center employees in new products, procedures, and updates related to customer service.
• Conduct calibration workshops and refreshers for Outsourced vendors
• Develop digital and print training content (e.G. Videos, manuals and related training materials)
• All training sessions to be conducted professionally and in physical mode.
• Conduct soft skill sessions for employee development on interpersonal skills, objection handling, irate customer handling, voice modulation etc).
• Conduct Training needs Identification (TNI) and Process Knowledge test (PKT) for Front-line employees by identifying skills gaps, basis Quality scores and TL feedback and line managers.
• Create and maintain updated records of ready reckoner, training curriculum, material and SOP update as per Org. standards
• Conduct daily briefings on fatal/non-fatal errors, new updates, process update.
• Create Service champions/ SMEs within the team for BCP.
• Conduct Quality Activities including not limited to BAU Quality Checks, feedbacks, Certifications etc. as per business requirement.

Training Program Development:

• Design and update training modules for new hires and existing staff.
• Develop role-play exercises and simulations to enhance customer handling skills.
• Ensure training sessions are engaging, interactive, and effective.

Key Measurables:

• Post Training Associate Assessment Score
• Post Training Pass % age during certifications
• Associate OJT Score.

Team Management at Vendor / Partner locations:

• Supervise and mentor outsourced training staff
• Schedule training sessions and Monitor activity as per training Schedule.
• Ensure Partner’s trainers are updated in real time with the latest product and process changes

Qualification – Graduated / Postgraduate in any stream.

Experience : Minimum 6 years in the training with minimum 3 years of experience in customer service training at BPO/ Call Center Domestic.

Targeted companies –

• Domestic BPO / Fintech /Banking/ Telcom Core Customer Service
• BFSI must with Exposure to lending products preferred

Key Responsibilities:

Training Delivery:

• Train Contact Centre Employees on Product and Processes (New & Existing) for all PAN India centers (Inhouse and Vendor Locations)
• To conduct refresher training for existing employees regularly
• Train all contact center employees in new products, procedures, and updates related to customer service.
• Conduct calibration workshops and refreshers for Outsourced vendors
• Develop digital and print training content (e.G. Videos, manuals and related training materials)
• All training sessions to be conducted professionally and in physical mode.
• Conduct soft skill sessions for employee development on interpersonal skills, objection handling, irate customer handling, voice modulation etc).
• Conduct Training needs Identification (TNI) and Process Knowledge test (PKT) for Front-line employees by identifying skills gaps, basis Quality scores and TL feedback and line managers.
• Create and maintain updated records of ready reckoner, training curriculum, material and SOP update as per Org. standards
• Conduct daily briefings on fatal/non-fatal errors, new updates, process update.
• Create Service champions/ SMEs within the team for BCP.
• Conduct Quality Activities including not limited to BAU Quality Checks, feedbacks, Certifications etc. as per business requirement.

Training Program Development:

• Design and update training modules for new hires and existing staff.
• Develop role-play exercises and simulations to enhance customer handling skills.
• Ensure training sessions are engaging, interactive, and effective.

Key Measurables:

• Post Training Associate Assessment Score
• Post Training Pass % age during certifications
• Associate OJT Score.

Team Management at Vendor / Partner locations:

• Supervise and mentor outsourced training staff
• Schedule training sessions and Monitor activity as per training Schedule.
• Ensure Partner’s trainers are updated in real time with the latest product and process changes

Qualification – Graduated / Postgraduate in any stream.

Experience : Minimum 6 years in the training with minimum 3 years of experience in customer service training at BPO/ Call Center Domestic.

Targeted companies –

• Domestic BPO / Fintech /Banking/ Telcom Core Customer Service
• BFSI must with Exposure to lending products preferred

Company Description

Karya.Cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.Cloud aims to increase productivity and accountability through its process-oriented approach.

Customer Support:

• Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product.
• Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution.
• Collaborate with the development team to escalate and resolve complex technical issues.
• Manage and prioritize support tickets, ensuring prompt and professional responses.
• Provide expert guidance on product features and best practices, helping customers make the most out of the software.

Training & Onboarding:

• Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system.
• Develop training materials, user guides, and FAQs to support customer learning and self-service.
• Assist in creating customized training plans based on the customer's specific needs and use cases.
• Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently.

Customer Success & Relationship Management:

• Establish strong relationships with customers to ensure ongoing satisfaction and product engagement.
• Proactively check in with customers to ensure they are using the ERP system to its full potential.
• Help identify opportunities for upselling or cross-selling additional features and services based on customer needs.
• Collect feedback from customers on product features and report insights to the product development team.

Documentation & Reporting:

• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Monitor and report on key performance metrics (e.G., ticket resolution time, customer satisfaction).
• Contribute to the continuous improvement of support processes and customer satisfaction strategies.

Qualifications & Skills:

• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience in a customer support or training role, preferably in a SaaS or ERP environment.
• Strong understanding of ERP systems and SaaS-based solutions (experience with (insert ERP system, if applicable) is a plus).
• Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users.
• Strong problem-solving skills and ability to troubleshoot software-related issues.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of customer support tools (e.G., Zendesk, Freshdesk) is a plus.

Interested candidates drop your CV at

Job Title: Product Trainer

Location: Mumbai / Lucknow / Delhi

About the Role:

We are looking for a dynamic and experienced Product Trainer to lead product training and development initiatives across multiple regions. The role involves creating and delivering engaging training programs focused on diagnostic products, processes, and services , ensuring teams are well-equipped with product knowledge, communication skills, and service excellence to drive business performance.

The ideal candidate will have a strong background in the diagnostics or healthcare sector with a deep understanding of laboratory operations, test offerings, and customer interaction dynamics.

Key Responsibilities:

1. Training Delivery:

• Conduct product training sessions for internal teams including sales, operations, and customer service staff.
• Ensure consistent communication of product features, benefits, and differentiators across teams.
• Deliver refresher training programs and assessments periodically to maintain high knowledge standards.

1. Content Development:

• Design and update training materials, presentations, and modules tailored to new and existing products.
• Collaborate with technical, marketing, and product teams to ensure training content accuracy and alignment with business goals.

1. Performance Monitoring:

• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Identify knowledge or skill gaps and implement corrective training measures.

1. Cross-functional Coordination:

• Partner with business and regional heads to plan and execute training schedules aligned with product launches and campaigns.
• Provide post-training support and guidance to field teams for better product positioning and service delivery.

1. Market and Product Insights:

• Stay updated on new diagnostic trends, technologies, and competitor offerings.
• Provide inputs to management on training needs based on market feedback and field observations.

Education:

• Bachelor’s or Master’s degree in Life Sciences, Biotechnology, Microbiology, Biochemistry, or related field.
• Certification or formal training in Learning & Development / Training Management will be an added advantage.

Experience:

• 8 to 10 years of experience in product training or learning and development within the diagnostics, pathology, or healthcare industry.
• Proven expertise in designing and delivering technical and product-oriented training programs.
• Hands-on experience in collaborating with cross-functional and geographically dispersed teams.