8,629 Customers jobs in India
Assisting Customers
Posted today
Job Viewed
Job Description
- Strong written and verbal communication skills;
- Strong personal organization skills;
- Be able to work a full-time but flexible schedule;
- Enjoy working with others and taking direction when needed;
- Have a strong work ethic with reliability and dependability;
- Maintain a friendly and customer service-oriented approach to co-workers and customers.
- should be able to take training
- should know electric related knowledge
- should know minimum 2+ languages
- this job role Includes cold calling, data entry
**Salary**: ₹8,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability
**Language**:
- English (required)
- Hindi (required)
Shift availability:
- Day Shift (required)
Willingness to travel:
- 75% (required)
**Speak with the employer**
+91
Manager-Voice of Customers
Posted today
Job Viewed
Job Description
TITAN Company Ltd
Position
Assistant Manager – Customer Loyalty
Job Location
Corporate office, Bangalore
Band/Grade
L5/L6
Reporting to
Head – Loyalty
No of Position
1 No
1. Scope of the role
Establishing and leading the Gifting business on the Encircle Portal from start to end. Ideate, Plan and Execute with efficiency various promotion and customer engagement activities as well.
2. Job Profile
· End to end conceptualization, planning and execution of setting up the gifting business on the loyalty portal. This includes ensuring product availability , order management and fulfilment.
· Working on promoting this business via digital marketing , other initiatives
· Responsible for Curating , executing (end to end) customer events
· Coordination with various brand teams for facilitating other engagement initiatives
· Working knowledge & experience of ecommerce, website and social media management
3. Key Deliverables
Achieving Gifting Business goals, Events , Campaigns and Social Media Management
4. The right person
1. Some background and working knowledge of Ecommerce
2. Understanding and experience of website management and social media marketing
3. Good networking skills
4. Good at project & stakeholder management
5. Strong execution skills
6. Team player
7. Good communication skills
8. Willing to Travel (domestic)
9. Result oriented
Deliver Smiles to Our Customers
Posted today
Job Viewed
Job Description
We're looking for new delivery professionals to help us spread some joy to our customers. Whether it's delivering pizzas, groceries, or other essential items, every delivery is a big event and an opportunity to make someone's day.
We offer a range of contracts to suit different lifestyles and preferences, whether you're part-time or full-time, at the wheel of your car or the seat of your bike.
About the RoleAs a delivery professional, you'll be one of our on-road heroes, helping to keep us moving and ensuring that our customers receive their orders on time. You'll have the chance to work in a dynamic environment, meet new people, and enjoy a sense of satisfaction from knowing that you're making a difference in someone's life.
We're looking for individuals who are reliable, friendly, and have good communication skills. If you're passionate about delivering excellent customer service and enjoy working independently, this could be the perfect role for you.
Requirements- You must be aged 16 or over.
- Depending on your location, you may need to provide your own vehicle, which could be a company e-bike, your own e-bike, scooter, or car.
- If you ride a motorized vehicle, you'll need a valid license and commercial usage insurance.
- You'll need to work at least one weekday evening and one weekend evening per week, with schedules created one week in advance.
We're committed to supporting our delivery professionals, providing them with the tools and resources they need to succeed. If you're interested in joining our team, we'd love to hear from you!
Senior Director, C&CL - O2O Customers
Posted 1 day ago
Job Viewed
Job Description
**Key Responsibilities: Focus, Scope and Impact** **?**
+ Responsible for stewarding the relationship with key stakeholders across the customers' and leading the team to build best in class value-based relationships
+ Bring the 'voice of the customer' into our TCCC program design early to ensure we are thinking 'customer back' and maximizing relevance and execution at the POP/ 'shop floor'
+ Partner with OU category leads on occasion-centric activation on key categories to deploy through the channel with an integrated through the line approach (including experiential marketing)
+ Be the System expert on the channel, able to reflect a consumer, shopper and customer perspective as well as a System execution capability within the channel.
+ Work as part of the network, connecting in with international & regional Customers teams as required
+ This is an OU role with 4 Direct reports across multiple customers
**Key Deliverables**
+ Customer-relevant occasion and portfolio development plans
+ Long range and annual planning for the channel & customer
+ All customer TOT negotiation
+ Ownership of channel and customer metrics and analyses including price tracking, agreement compliance, fill rates + advanced analytic-based approaches to drive category planning and customer negotiation
+ Defining shopper relevant category bundles and mechanics & an impactful calendar of activation that ties in with the customers' activation cycles and briefing marketing accordingly for communications requirements and in outlet experiential requirements + aligning execution requirements with channel leads, country operations and bottler(s).
+ Driving clarity on the channel Revenue pools/ Targeting of occasions, shopper types, bold OBBPC approaches to drive the right assortment, SKU optimization & innovation, terms and conditions and promo mechanics and -spends? Wiring RGM 2.0 applications and implications into business plans to drive RGM/RTM linked capability with large retailers
+ To drive discoverability of the product, working with commercial & brand team on content, imagery, digital shelves, aspire for best in class execution of digital shelves as per guidelines and tracking ongoing
+ Creating audience connection and activation plans with customers to drive category relevance and penetration
+ Co-developing and aligning channel development business plan with bottlers, including brand and package portfolio priorities and activation plans.
**Related Work Experience:**
+ 15+ years of leadership experience in customer, commercial, and operational marketing?
+ Strong planning and collaboration skills
+ Strong customer understanding from an execution perspective
+ Ability to think from planning to execution and solid system commercial and brand management
**Communication Focus:**
+ Internal communication includes providing direction to marketing for communications needs for path to purchase activation.
+ External communication includes customer engagement, agency management
+ Influencing and negotiation skills are essential for these roles as they will influence taking action on their strategies as well as securing investment for those to be implemented.
**Key Knowledge Requirements**
**Must Have**
+ Customer Management System Planning
+ Channel / Shopper Marketing
+ System and Customer Economics
+ RGM incl. Segmentation, OBPPC
+ Customer & Bottler Negotiation
**Good to Have**
+ Turning insights (consumer, shopper, customer) into strategy
+ Category management
+ Value to market
+ Project management
+ Supply chain
Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Handle Customers Inbound and Outbound Calls
Posted today
Job Viewed
Job Description
Experience
0 - 6 Years
No. of Openings
100
Education
Higher Secondary
Role
Telecaller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Senior Director, C&CL - O2O Customers
Posted today
Job Viewed
Job Description
Description
Summary:Job Summary: The objective of the role is to lead, design and implement integrated consumer-centric strategies for O2O Channel & Customers (e-B2C + e-B2B) to drive sustainable revenue and margin growth, win share and drive basket incidence.
Key Responsibilities: Focus, Scope and Impact
Responsible for stewarding the relationship with key stakeholders across the customers’ and leading the team to build best in class value-based relationships
Bring the “voice of the customer” into our TCCC program design early to ensure we are thinking ‘customer back’ and maximizing relevance and execution at the POP/ “shop floor”
Partner with OU category leads on occasion-centric activation on key categories to deploy through the channel with an integrated through the line approach (including experiential marketing)
Be the System expert on the channel, able to reflect a consumer, shopper and customer perspective as well as a System execution capability within the channel.
Work as part of the network, connecting in with international & regional Customers teams as required
This is an OU role with 4 Direct reports across multiple customers
Key Deliverables
Customer-relevant occasion and portfolio development plans
Long range and annual planning for the channel & customer
All customer TOT negotiation
Ownership of channel and customer metrics and analyses including price tracking, agreement compliance, fill rates + advanced analytic-based approaches to drive category planning and customer negotiation
Defining shopper relevant category bundles and mechanics & an impactful calendar of activation that ties in with the customers’ activation cycles and briefing marketing accordingly for communications requirements and in outlet experiential requirements + aligning execution requirements with channel leads, country operations and bottler(s).
Driving clarity on the channel Revenue pools/ Targeting of occasions, shopper types, bold OBBPC approaches to drive the right assortment, SKU optimization & innovation, terms and conditions and promo mechanics and –spends. Wiring RGM 2.0 applications and implications into business plans to drive RGM/RTM linked capability with large retailers
To drive discoverability of the product, working with commercial & brand team on content, imagery, digital shelves, aspire for best in class execution of digital shelves as per guidelines and tracking ongoing
Creating audience connection and activation plans with customers to drive category relevance and penetration
Co-developing and aligning channel development business plan with bottlers, including brand and package portfolio priorities and activation plans.
Related Work Experience:
15+ years of leadership experience in customer, commercial, and operational marketing.
Strong planning and collaboration skills
Strong customer understanding from an execution perspective
Ability to think from planning to execution and solid system commercial and brand management
Communication Focus:
Internal communication includes providing direction to marketing for communications needs for path to purchase activation.
External communication includes customer engagement, agency management
Influencing and negotiation skills are essential for these roles as they will influence taking action on their strategies as well as securing investment for those to be implemented.
Key Knowledge Requirements
Must Have
Customer Management System Planning
Channel/ Shopper Marketing
System and Customer Economics
RGM incl.Segmentation, OBPPC
Customer & Bottler Negotiation
Good to Have
Turning insights (consumer, shopper, customer) into strategy
Category management
Value to market
Project management
Supply chain
Skills:
Customer Support Executive - US Customers (Night Shift)
Posted 9 days ago
Job Viewed
Job Description
About Us:
- We are a dynamic and growing company specializing in self-guided audio tour apps, offering immersive and informative experiences across multiple locations and cities. Our mission is to enhance the way people explore and connect with destinations, providing a seamless and enriching travel experience through innovative technology.
- Website:
- Address: Plot No. 369, 3rd Floor, Sarla Park, Marol Maroshi Road, Andheri East, Mumbai-400059, Maharashtra, India.
Job Highlights:
- Competitive salary and high-performance incentives.
- Office-based role in Marol, Andheri East, Mumbai.
- Required 3+ years experience in US customer support.
- Excellent spoken and written English is a must.
- Night shift (US Customers) with cab drop facility.
- Problem-solving attitude.
- Education: Any graduate.
- Important: Apply only if you live within a 30-minute commute of Marol, Andheri East, and are comfortable with night shifts from the office.
Detailed Job Description:
Role & Responsibilities
We are seeking a Customer Support Executive to assist our US-based customers through email, chat, and ticketing systems. The ideal candidate will have exceptional communication skills, a customer-first approach, and the ability to troubleshoot app-related queries efficiently.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via call, email, and chat.
- Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues to ensure a seamless user experience.
- Collaborate with internal teams to escalate and resolve complex issues while following up on customer concerns.
- Maintain detailed records of customer interactions and feedback to enhance service quality.
Required Skills & Qualifications:
- Minimum 3 years of experience in customer support, preferably for US-based customers.
- Strong written and verbal English communication skills.
- Experience with ticketing systems, chat support, and CRM tools is a plus.
- Ability to multitask, prioritize, and perform under pressure.
- Strong problem-solving skills with a proactive approach to resolving customer issues.
- Comfortable working night shifts from the office.
What We Offer:
- Competitive salary with high-performance incentives.
- Opportunity to grow within a company with a global customer base.
- Supportive team and a dynamic work environment.
- Cab drop facility for night shifts.
Preferred Candidate Profile:
- Minimum 3 years of voice, email, and chat support experience.
- Excellent English communication skills.
- Willingness to work night shifts from the office.
- Immediate joining is preferred.
Perks and Benefits: High-performance incentives.
Important Note: Please apply only if:
- You live within a 30-minute commute of Marol, Andheri East.
- You have a minimum of 3 years of experience in customer support.
- You are comfortable working night shifts from the office.
Employment Type: Full Time, Permanent
Education: Any Graduate
Please send your resume to
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Customer Support Executive - US Customers (Night Shift)
Posted 7 days ago
Job Viewed
Job Description
We are a dynamic and growing company specializing in self-guided audio tour apps, offering immersive and informative experiences across multiple locations and cities. Our mission is to enhance the way people explore and connect with destinations, providing a seamless and enriching travel experience through innovative technology.
Website: Plot No. 369, 3rd Floor, Sarla Park, Marol Maroshi Road, Andheri East, Mumbai-400059, Maharashtra, India.
Job Highlights:
Competitive salary and high-performance incentives.
Office-based role in Marol, Andheri East, Mumbai.
Required 3+ years experience in US customer support.
Excellent spoken and written English is a must.
Night shift (US Customers) with cab drop facility.
Problem-solving attitude.
Education: Any graduate.
Important: Apply only if you live within a 30-minute commute of Marol, Andheri East, and are comfortable with night shifts from the office.
Detailed Job Description:
Role & Responsibilities
We are seeking a Customer Support Executive to assist our US-based customers through email, chat, and ticketing systems. The ideal candidate will have exceptional communication skills, a customer-first approach, and the ability to troubleshoot app-related queries efficiently.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via call, email, and chat.
Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues to ensure a seamless user experience.
Collaborate with internal teams to escalate and resolve complex issues while following up on customer concerns.
Maintain detailed records of customer interactions and feedback to enhance service quality.
Required Skills & Qualifications:
Minimum 3 years of experience in customer support, preferably for US-based customers.
Strong written and verbal English communication skills.
Experience with ticketing systems, chat support, and CRM tools is a plus.
Ability to multitask, prioritize, and perform under pressure.
Strong problem-solving skills with a proactive approach to resolving customer issues.
Comfortable working night shifts from the office.
What We Offer:
Competitive salary with high-performance incentives.
Opportunity to grow within a company with a global customer base.
Supportive team and a dynamic work environment.
Cab drop facility for night shifts.
Preferred Candidate Profile:
Minimum 3 years of voice, email, and chat support experience.
Excellent English communication skills.
Willingness to work night shifts from the office.
Immediate joining is preferred.
Perks and Benefits: High-performance incentives.
Important Note: Please apply only if:
You live within a 30-minute commute of Marol, Andheri East.
You have a minimum of 3 years of experience in customer support.
You are comfortable working night shifts from the office.
Employment Type: Full Time, Permanent
Education: Any Graduate
Please send your resume to
Customer Support Executive - US Customers (Night Shift)
Posted today
Job Viewed
Job Description
About Us:
- We are a dynamic and growing company specializing in self-guided audio tour apps, offering immersive and informative experiences across multiple locations and cities. Our mission is to enhance the way people explore and connect with destinations, providing a seamless and enriching travel experience through innovative technology.
- Website:
- Address: Plot No. 369, 3rd Floor, Sarla Park, Marol Maroshi Road, Andheri East, Mumbai-400059, Maharashtra, India.
Job Highlights:
- Competitive salary and high-performance incentives.
- Office-based role in Marol, Andheri East, Mumbai.
- Required 3+ years experience in US customer support.
- Excellent spoken and written English is a must.
- Night shift (US Customers) with cab drop facility.
- Problem-solving attitude.
- Education: Any graduate.
- Important: Apply only if you live within a 30-minute commute of Marol, Andheri East, and are comfortable with night shifts from the office.
Detailed Job Description:
Role & Responsibilities
We are seeking a Customer Support Executive to assist our US-based customers through email, chat, and ticketing systems. The ideal candidate will have exceptional communication skills, a customer-first approach, and the ability to troubleshoot app-related queries efficiently.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via call, email, and chat.
- Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues to ensure a seamless user experience.
- Collaborate with internal teams to escalate and resolve complex issues while following up on customer concerns.
- Maintain detailed records of customer interactions and feedback to enhance service quality.
Required Skills & Qualifications:
- Minimum 3 years of experience in customer support, preferably for US-based customers.
- Strong written and verbal English communication skills.
- Experience with ticketing systems, chat support, and CRM tools is a plus.
- Ability to multitask, prioritize, and perform under pressure.
- Strong problem-solving skills with a proactive approach to resolving customer issues.
- Comfortable working night shifts from the office.
What We Offer:
- Competitive salary with high-performance incentives.
- Opportunity to grow within a company with a global customer base.
- Supportive team and a dynamic work environment.
- Cab drop facility for night shifts.
Preferred Candidate Profile:
- Minimum 3 years of voice, email, and chat support experience.
- Excellent English communication skills.
- Willingness to work night shifts from the office.
- Immediate joining is preferred.
Perks and Benefits: High-performance incentives.
Important Note: Please apply only if:
- You live within a 30-minute commute of Marol, Andheri East.
- You have a minimum of 3 years of experience in customer support.
- You are comfortable working night shifts from the office.
Employment Type: Full Time, Permanent
Education: Any Graduate
Please send your resume to
Customer Support Executive - Us Customers (Night Shift)
Posted today
Job Viewed
Job Description
About Us:
- We are a dynamic and growing company specializing in self-guided audio tour apps, offering immersive and informative experiences across multiple locations and cities. Our mission is to enhance the way people explore and connect with destinations, providing a seamless and enriching travel experience through innovative technology.
- Website:
/>// - Address:
Plot No. 369, 3rd Floor, Sarla Park, Marol Maroshi Road, Andheri East, Mumbai-400059, Maharashtra, India.
Job Highlights:
- Competitive salary and high-performance incentives.
- Office-based role in Marol, Andheri East, Mumbai.
- Required 3+ years experience in US customer support.
- Excellent spoken and written English is a must.
- Night shift (US Customers) with cab drop facility.
- Problem-solving attitude.
- Education:
Any graduate. - Important:
Apply only if you live within a 30-minute commute of Marol, Andheri East, and are comfortable with night shifts from the office.
Detailed Job Description:
Role & Responsibilities
We are seeking a Customer Support Executive to assist our US-based customers through email, chat, and ticketing systems. The ideal candidate will have exceptional communication skills, a customer-first approach, and the ability to troubleshoot app-related queries efficiently.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via call, email, and chat.
- Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues to ensure a seamless user experience.
- Collaborate with internal teams to escalate and resolve complex issues while following up on customer concerns.
- Maintain detailed records of customer interactions and feedback to enhance service quality.
Required Skills & Qualifications:
- Minimum 3 years of experience in customer support, preferably for US-based customers.
- Strong written and verbal English communication skills.
- Experience with ticketing systems, chat support, and CRM tools is a plus.
- Ability to multitask, prioritize, and perform under pressure.
- Strong problem-solving skills with a proactive approach to resolving customer issues.
- Comfortable working night shifts from the office.
What We Offer:
- Competitive salary with high-performance incentives.
- Opportunity to grow within a company with a global customer base.
- Supportive team and a dynamic work environment.
- Cab drop facility for night shifts.
Preferred Candidate Profile:
- Minimum 3 years of voice, email, and chat support experience.
- Excellent English communication skills.
- Willingness to work night shifts from the office.
- Immediate joining is preferred.
Perks and Benefits:
High-performance incentives.
Important Note:
Please apply only if:
- You live within a 30-minute commute of Marol, Andheri East.
- You have a minimum of 3 years of experience in customer support.
- You are comfortable working night shifts from the office.
Employment Type:
Full Time, Permanent
Education:
Any Graduate
Please send your resume to