119 Customers jobs in Nagpur

Company Description

Avalanche High-Tech Enterprise seamlessly integrates recruitment services, IT solutions, and product development to meet business needs. Our platform connects employers with top-notch talent and provides advanced tools and algorithms for efficient recruitment. In addition to recruitment, we offer tailored IT services including system integration, cloud solutions, cybersecurity, and software development to optimize business processes. Our innovative IT product development services create cutting-edge software applications and digital solutions to meet evolving business needs.

Role Description

This is a full-time on-site role for an Inbound Customer Care Representative located in Nagpur. The representative will be responsible for handling customer inquiries, resolving complaints, providing accurate information, and ensuring overall customer satisfaction. Daily tasks include answering calls, responding to emails, providing customer support, and maintaining thorough records of interactions.

Qualifications

• Interpersonal Skills, Communication, and Customer Service skills
• Experience in Customer Satisfaction and Customer Support
• Strong problem-solving abilities and attention to detail
• Proficiency in using customer service software and MS Office
• Excellent written and verbal communication skills
• Ability to work independently and in a team environment
• High school diploma or equivalent; a bachelor's degree is a plus
• Previous experience in a customer service role is preferred

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Job Title: Customer Relationship Manager / Executive

Company: NB Entrepreneurs

Location: Nagpur

Employment Type: Fulltime

ROLE OVERVIEW

We are looking for skilled and customer-focused Customer Relationship Managers/Executives to

handle post-sales communication, order processing, client coordination, and internal support for the

sales team. This is an office-based role ideal for individuals with experience in back office sales and

customer service.

KEY RESPONSIBILITIES:-

Experience in Lead Generation

Reach out to potential customers

Handling customers over calls

Experience in domestic sales

Serve as a key point of contact for clients for order updates, documentation, and issue resolution.

Manage the end-to-end order processing cycle – quotations, order entry, invoicing, and dispatch

coordination.

Support the field sales team with client updates, follow-ups, and reporting.

Maintain accurate customer records and sales data using CRM and Excel-based tools.

Coordinate with logistics, accounts, and production teams to ensure smooth operations.

Prepare MIS reports, sales summaries, and client follow-up trackers for management.

Ensure a high standard of customer service, building strong and long-term client relationships.

QUALIFICATIONS & SKILLS:-

Fresher with Good Communication Skills are welcome.

Graduate in Commerce, Business Administration, or relevant field (MBA preferred).

Fresher/ experience in back office sales, customer relationship management, or sales coordination.

Strong communication skills in English and Hindi (Marathi is a plus).

Proficient in MS Office (Excel, Word, Outlook); ERP/CRM software knowledge preferred.

Must be Target oriented

Detail-oriented, organized, and able to multitask under deadlines.

Based in or willing to relocate to Nagpur.

We are conducting a recruitment drive in Your City for the role of Chat Customer Service Representative. Selected candidates will be required to relocate to Ahmedabad, Gujarat and work on-site.

Job Details:

• Location (Workplace): Ahmedabad, Gujarat (On-site)
• Position: Chat Customer Service Representative
• Salary Range: ₹26,000 – ₹8,000 (CTC monthly, depending on interview & experience)
• Shift: Rotational (including weekends & nights)

Requirements:

• Excellent English communication skills (mandatory)
• Minimum qualification: 10+2 / Diploma / Graduate
• Freshers & experienced candidates are welcome
• Must be ready to relocate to Ahmedabad

Perks & Benefits:

• Travel reimbursement (processed with first salary)
• Free accommodation for the initial 5 days
• PF, insurance & shift allowance
• Growth opportunities within the organization

Job Types: Full-time, Permanent, Fresher

Pay: , ,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• Are you ready to relocate in Ahmedabad, Gujarat?
• Are you comfortable to work in rotational shifts & rotational week off ? 5 Working Day/Week (Cab Facility For night shift is available)
• Are you Proficient in English Communication?

Work Location: In person

Speak with the employer

We're Hiring – Customer Service Associates (CSA)

Location:Mihan nagpur

Joining Date: 5th September

Shift: 8 hours (Rotational, 9 AM – 9 PM)

Job Type: Full-Time

1. Customer Service Associate (CSA)

2. Salary: ₹15,000 – ₹8,000

3. Experience: Fresher / Experienced (Good communication required)

4. Gender: Male/Female

5. Customer Service Associate – Voice Process (CSA)

6. Salary: ₹1 00 – ₹1 00

7. Experience: 6 months / Fresher with excellent communication
8. Gender: Female

Requirements:

• Strong verbal communication skills
• Freshers with good communication encouraged to apply
• Comfortable with rotational shifts

Apply now and build your career in customer service.

Job Type: Full-time

Pay: , ,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• Fluent english (Preferred)

Work Location: In person