7,375 Defect Management jobs in India
Issue Resolution Associate
Posted today
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Job Description
- Connect with the customers who reported issue
- Understand customer’s journey & gather information regarding the problem they are facing
- Provide a "wow" experience to the customer by ensuring the issue is resolved within TAT
- Arrange priority resolution by following up with the internal teams
- Develop strategies to reduce the issue resolution TAT based on customer’s feedback & journey
- Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed the goals
Pay: ₹250,000.00 - ₹350,000.00 per year
Ability to commute/relocate:
- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Work Location: In person
Product field Issue Resolution: HVAC and Chassis
Posted today
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Job Description
Role & responsibilities
Roles:
- Accountable for integration of internal and external deliverables supporting program milestone dates.
- Act as single point contact for all Warranty related issues.
- Subject matter expert for HVAC and Chassis commodity.
- Basic knowledge about overall automobile 4 wheeler systems.
- Liaison to the After sales, Plant manufacturing, SQE & QE for warranty related issues.
- Role involves frequent travel to field as a part of issue resolution.
Responsibility:
- Candidate must know HVAC and Chassis related system at vehicle level and drive resolution process for the field issues.
- Able to handle Automobile 4 wheeler Model specific issues with CFT team and Home room counter parts.
- Drive countermeasure with SQE / Supplier / PE dept to reduce the product issues.
- Validate and monitor the countermeasure and provide correct feedback to stake holders.
- Transfer the lessons learnt to upcoming projects and drive improvements.
- Provide guidelines / advisory to customers / after sales on the product data.
- Lead Continuous product improvement initiatives.
- Plan actions to reduce the IPTV / CPV / RSA.
- Monitor engineering and manufacturing failure analysis efforts to ensure accurate root cause
determination, process improvement, and exceptional customer response.
Sr. Manager, HR Ops – Issue & Integration Resolution
Posted today
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Job Description
The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution.
The role is responsible to ensure that the effective and efficient response of tickets related to integration and making sure that the corresponding interactions with the PepsiCo IT ticketing systems are correctly managed. This role will be leading integration calls amongst team and will be responsible to coordinate with the business owners the corresponding resolution, provided testing is required to solve an issue.
The incumbent will work under the direction of an Operations Support Manager who will guide and help manage escalations and stay focused on delivery effective solutions. This role will work closely with the Issues/Incidents lead for Employee Central, SAP HCM Issue and Integrations Leads as well as any other tool owners within global HR Operations function. The incumbent will also work with the Testing Lead and/or Analyst to deliver testing efforts for integration break-fixes as well as with other Data Quality and Audit resources within the team to clear data issue, ensure quality going forward and acknowledge any audit issues, if applicable.
The HR Ops Sr Analyst role requires the ability to collaborate with multiple teams and being focused and solving and identifying underlying causes for critical or repetitive issues.
Responsibilities
Qualifications
ERP SAP Solution Architect - Issue to Resolution
Posted today
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Job Description
Bengaluru, Karnataka, India
**Job ID**:
R
**Date Posted**:
**Company Name**:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED
**Profession (Job Category)**:
IT, Telecom & Internet
**Job Schedule**:
Full time
**Remote**:
No
**Mission Statement**:
The Solution Architect is responsible for the design, integrity and quality of the SAP solution and of associated IS services delivered to Business, Support Functions and IS Technology domains. Responsible that the SAP solution/service provides the required functionality and meets the requirement of business. Collaborates with and contributes to project set-up and delivery as well as to service operations optimization.
The Solution Architect is accountable for managing workstream interdependencies mainly but not restricted to the specific End-to-End Stream.
**Your Responsibilities**:
- Engages in requirement engineering to decide which requirements are covered by available standard functionalities, for which functionalities enhancements are needed and for which functionalities workarounds are accepted.
- Supports validation and prioritization of incoming business demand in collaboration with Project owners, business function and unit as well with the relevant IS Business Analyst, IS Service Manager, IS Application Manager and/or Global IS Domain Architect.
- Be responsible for translating the functional design into functional and technical specifications, review and sign off the functional and technical use case specifications.
- Communicate the technical specifications to the developers.
- Joining unit testing and support on UAT testing and defect resolution.
- Managing the transport request and it's status update until release to Production system.
- Formulate rules, principles and guidelines to guide the development of the technical solutions.
- Determine non-functional requirements and ensure service/ solution operation standards are considered accordingly.
- Keeps knowledge up to date regarding new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions.
- Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most
- cost efficient IS solutions/services for the business.
- Ensures solution documentation and training material are well maintained and created.
- Consults, gives advice and supports the installation of new SAP solutions/services, or the changing of existing SAP solutions/services.
- Consults the users to identify and learn about current procedures and to clarify further requirements.
- Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility.
- Commits and contributes to common result-oriented collaboration with the various business processes IS architectural domains as well as the various enterprise technology IS architecture domains.
- For assigned tasks, executes all actions in IS processes according to agreed RACIS specification.
- Works with the Global IS Domain Architect ensures that IS solution/service-related standards are considered accordingly.
- Provides support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice with/without carrying line responsibility.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
**Your Background**:
- Master’s/Bachelor’s Degree in Engineering in Computer science (preferred) or related discipline.
- Minimum of 10+ years of experience within Information Technology industry where 8+ years of solution architecture experience across various IT areas with focus in the areas of S/4 HANA
- system, particularly & 5+ years of solution architecture experience of global projects in your domain of expertise.
- Minimum 3+ years of team lead experience coordinating onsite & offshore teams (Functional & ABAP up to 20 persons).
- Practical implementation experience with integration software/tools: BizTalk and/or MuleSoft.
- Certification in S/4 HANA, and/or other SAP Solutions.
- Familiarity with agile project delivery (Scrum, Kanban etc.)
- SAP ABAP programming and debugging Skills (preferred)
- Practical working experience on One-Order Framework, BSP/UI Configurations, OData, APIs, BADIs, User Exits, CRMV_EVENT, Pricing routines & IDocs.
- International work experience in different countries/ cultures.
- Proven experience implementing SAP best practices, especially for smooth transition for carving out a business division from current SAP landscape to a different one.
- Highly adept at bridging, translating and integrating business with IT, and converting business requirements into IT solutions.
- Ability to provide leadership to ensure effective solutions that drive business value are created and implemented, in a
ERP SAP Solution Architect - Issue to Resolution
Posted today
Job Viewed
Job Description
**Mission Statement**:
The Solution Architect is responsible for the design, integrity and quality of the SAP solution and of associated IS services delivered to Business, Support Functions and IS Technology domains. Responsible that the SAP solution/service provides the required functionality and meets the requirement of business. Collaborates with and contributes to project set-up and delivery as well as to service operations optimization.
The Solution Architect is accountable for managing workstream interdependencies mainly but not restricted to the specific End-to-End Stream.
**Your Responsibilities**:
- Engages in requirement engineering to decide which requirements are covered by available standard functionalities, for which functionalities enhancements are needed and for which functionalities workarounds are accepted.
- Supports validation and prioritization of incoming business demand in collaboration with Project owners, business function and unit as well with the relevant IS Business Analyst, IS Service Manager, IS Application Manager and/or Global IS Domain Architect.
- Be responsible for translating the functional design into functional and technical specifications, review and sign off the functional and technical use case specifications.
- Communicate the technical specifications to the developers.
- Joining unit testing and support on UAT testing and defect resolution.
- Managing the transport request and it's status update until release to Production system.
- Formulate rules, principles and guidelines to guide the development of the technical solutions.
- Determine non-functional requirements and ensure service/ solution operation standards are considered accordingly.
- Keeps knowledge up to date regarding new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions.
- Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most
- cost efficient IS solutions/services for the business.
- Ensures solution documentation and training material are well maintained and created.
- Consults, gives advice and supports the installation of new SAP solutions/services, or the changing of existing SAP solutions/services.
- Consults the users to identify and learn about current procedures and to clarify further requirements.
- Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility.
- Commits and contributes to common result-oriented collaboration with the various business processes IS architectural domains as well as the various enterprise technology IS architecture domains.
- For assigned tasks, executes all actions in IS processes according to agreed RACIS specification.
- Works with the Global IS Domain Architect ensures that IS solution/service-related standards are considered accordingly.
- Provides support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice with/without carrying line responsibility.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
**Your Background**:
- Master’s/Bachelor’s Degree in Engineering in Computer science (preferred) or related discipline.
- Minimum of 10+ years of experience within Information Technology industry where 8+ years of solution architecture experience across various IT areas with focus in the areas of S/4 HANA
- system, particularly & 5+ years of solution architecture experience of global projects in your domain of expertise.
- Minimum 3+ years of team lead experience coordinating onsite & offshore teams (Functional & ABAP up to 20 persons).
- Practical implementation experience with integration software/tools: BizTalk and/or MuleSoft.
- Certification in S/4 HANA, and/or other SAP Solutions.
- Familiarity with agile project delivery (Scrum, Kanban etc.)
- SAP ABAP programming and debugging Skills (preferred)
- Practical working experience on One-Order Framework, BSP/UI Configurations, OData, APIs, BADIs, User Exits, CRMV_EVENT, Pricing routines & IDocs.
- International work experience in different countries/ cultures.
- Proven experience implementing SAP best practices, especially for smooth transition for carving out a business division from current SAP landscape to a different one.
- Highly adept at bridging, translating and integrating business with IT, and converting business requirements into IT solutions.
- Ability to provide leadership to ensure effective solutions that drive business value are created and implemented, in an environment of virtual teams.
- Awareness of latest technology, developments and offerings from SAP and their future direction.
- Able to sort through complex issues and make timely decisions.
- Ability to generate new ideas, challenge status qu
Quality Assurance
Posted today
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Job Description
Qualification:
Bachelors or Masters in Biomedical Engineering and at least 2 years of experience in quality management system for medical device (ISO
Experience and skills
A candidate should have hands on experience on implementing quality
management system ISO 13485.
Candidates must provide details of QMS projects handled.
nowledge of ISO and IEC standards such as ISO 13485, IEC 60601 standards
ualified internal auditor for ISO 13485
nowledge of Indian Medical device rule,2017.
undamental understanding of product development process (for new
product development) which includes knowledge of hardware, software,
mechanical and regulatory development activities amongst others
Roles and responsibilities
anage quality assurance procedure and records.
lan and guide various labs test for innovative medical device.
repare and submit device dossiers to regulatory bodies as per client needs.
lan and conduct internal audits. Participate in the corrective and preventive
action process.
mparting QMS training to new joinee.
dentifying regulatory design input for design team.
dentifying device related risk as per applicable regulatory requirements.
nsuring medical standard compliance - Studying the applicable product
standards for medical devices, analysis of all applicable sections,
documenting the requirements and design aspects based on the study.
Helping and tracking the implementation.
nsure design and test methodologies meets internal and external regulatory
requirements
xcellent understanding of product risk analysis and FMEA processes w.r.t
corresponding medical standards (IEC ,IEC , ISO 14971 etc).
etailed analysis of Software related risks and processes according to IEC
62304
etailed analysis of usability aspects of medical devices according to HFE 75,
IEC 62366, IEC , data security standards etc.
lan clinical trials for innovative medical device and corresponding regulatory
submission related processes and documentation
orking with cross functional teams to ensure compliance to medical
standards and applicable regulatory rules to ensure good quality project
deliverables.
onducting clinical literature search using databases such as PubMed,
and other internet sources to obtain relevant research
papers for the given medical device.
taying updated on recent trends, developments and advances in medical
device standards.
Add on skills
nowhow of FDA, CE and corresponding compliance requirements
xperience in IVD device, combinational medical device
nderstanding the requirements the quality system requirements of
Regulation MDR 2017/745 and IVDR 2017/746
Other skills
trong analytical skills
etail oriented approach to problems
trong reviewing skills
ood communication and presentation skills
ocus on achieving goals and delivering results
ollaborate and create alignment in a team environment
Quality Assurance
Posted today
Job Viewed
Job Description
- Assist in preparing validation protocols and reports (SAT, FAT, DQ, IQ, OQ, PQ) for equipment/machine and participates in process, test method validation activities.
- Support execution of validation studies in coordination with Quality Control, Production, Purchase team, Engineering teams.
- Assist in revalidation activities during product or process changes.
- Assist in performing QC testing of medical devices including Functional test and Packaging test and Document QC test results
- Assist in preparing and updating the Risk Management File (RMF) in accordance with ISO 14971.
- Support design activities including the preparation of design inputs, design outputs, design verification and validation.
- Contribute to the creation and maintenance of the Design History File (DHF).
Qualification
Bachelor's degree in Engineering, Biomedical Engineering, Life Sciences or related field.
Job Types: Full-time, Permanent, Fresher
Pay: ₹300, ₹350,000.00 per year
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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Quality Assurance
Posted today
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Job Description
Quality Assurance (QA) Analyst
Location:
Mumbai Metropolitan Region
Department:
Engineering
Employment Type:
Full Time (Remote)
PeopleGrove is seeking a Quality Assurance Analyst to support an agile product development team. This role will collaborate with product managers and engineers to test, iterate, and approve feature releases in a fast-paced and innovative environment. Candidates should have a strong interest in software development, technology, and the testing process as well as exceptional attention to detail and communication skills.
The Quality Assurance Analyst will report into the Product team and work alongside Product, Engineering, and Customer Success to develop innovative products in a fast-paced environment. This position presents the opportunity to work in a cross-functional and business-critical role in a rapidly growing industry.
Application Form:
Click here to apply
Responsibilities
- Testing new features and providing feedback to the product/engineering team.
- Writing and maintaining efficient, thorough test cases.
- Coordinating and managing feature releases with product/engineering.
- Regression and stability testing on the live environment.
- Performing functional, regression, integration, performance, and security testing.
- Assisting the Customer Success team in reproducing and debugging customer-reported issues.
- Learning and mastering the inner workings of a full enterprise product suite.
- Tracking, logging, and verifying defects in bug-tracking systems (e.g., JIRA, Azure DevOps).
- Contributing to test documentation: test plans, strategies, and reports.
- Ensuring compliance with quality standards and best practices.
- Actively participating in regular knowledge transfer sessions to ensure continuous learning and team alignment.
Desired Skills & Experience
- Total years of experience: 2 to 5 years.
- Extremely detail-oriented, logical, and patient.
- Able to think through and map complex systems and translate them into clear test cases.
- Understanding of test design techniques, SDLC, STLC, and Agile methodologies.
- Perform accessibility testing using keyboard-only navigation, screen readers like NVDA, axe, WAVE to identify and address compliance issues.
- Understanding of WCAG guidelines and accessibility best practices.
- A clear and concise communicator, able to work well with a small and cohesive team.
- A technology enthusiast. Excited to work in a fast-paced development environment and eager to work with new technologies.
- Motivated to learn and grow. This position exposes the candidate to all aspects of a successful product, from development through end-user adoption.
- Interested in entrepreneurship and comfortable with risk. Any small, early-stage business faces big challenges and candidates should be prepared to problem-solve on the fly.
- Hands-on experience on Mixpanel to validate user behavior tracking, event accuracy, and data-driven QA insights.
- Hands-on experience in API manual testing (Postman, Swagger, or similar) including functional, boundary, and negative test scenarios.
Exposure to AI-driven QA tools like:
Testim
- Applitools Eyes (visual testing)
- Katalon with AI
- KaneAI
- QASE
ChatGPT/Rovo (assisted test case generation).
Ability to use AI for test case optimization, defect prediction, and self-healing automation scripts.
Nice-to-Have Skills
- Knowledge of performance testing (JMeter).
- Familiarity with security testing basics (OWASP).
- Cloud testing exposure (AWS Device Farm, BrowserStack, Sauce Labs, LambdaTest).
Salary:
2 - 5 a month
At PeopleGrove, we dont just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. PeopleGrove is proud to be an equal opportunity workplace.
If you need assistance or an accommodation due to a disability, you may contact us at or you may call us
Quality Assurance
Posted today
Job Viewed
Job Description
Role & responsibilities
RESPONSIBILITIES: -
To follow the cGMP Rules and regulation.
Documentation Control: maintenance, updation and issuance of documents in compliance with regulatory requirements and implementation of Good Documentation Practices.
Review and approval of all Master documents like SOP, Batch Manufacturing record, Batch packing record, Calibration schedule, Preventive maintenance Schedule and other quality related documents
Responsible for preparation and review of protocol and report for Process validation, Cleaning validation as per the schedule and validation master plan.
Handling of documents like SOPs, formats / Annexures, Log Books, BMR / BPR & all other GMP Documents like Change control, deviation, incident, CAPA, breakdown slips etc
Responsible for preparation, review and approval of DQ, IQ, OQ and PQ documents for new equipment or existing equipment
Responsible for handling of change controls & implementation of changes.
Responsible for review of all batch related documentation, to support Quality Head to release the product, to support and maintain Environmental Health and Safety requirements as applicable.
To perform & review of risk assessments.
Review & signing of Finished Product data & Certificate of Analysis & product release certificate.
Responsible for review & signing of product stability data
Responsible for preparation/execution of Self Inspection.
Responsible for Annual product quality review reports.
Responsible for handling & maintenance of control / retain samples.
Responsible for review & updation of Batch Manufacturing / Packing records & its issuance.
Responsible for review, updation & maintenance of Master Formula Records.
To plan and execute employees training about departmental SOPs.
Responsible for review the SOPs of Quality Assurance department.
To review of product stability data, Control and retain sample evaluation record
To review & approve all the specifications & standard testing procedure
Responsible for Implementation & to check effectiveness of all regulatory requirements.
To support regulatory department related to documentation & dossier submission activities and to resolve the received technical queries.
Responsible for review & approval of artworks
To review & approve shade cards.
Responsible for review & approval of Bill of Materials.
Execution and review of Aseptic process simulation study
To support IPQA head / team as and when required
To support Validation / Qualification head / team as and when required
To check the effectiveness of GEP (Good engineering practices) at service floor, HVAC system, water system, Nitrogen system and Compressed air system.
Review of APQR
Responsible to inform any Non- Conformity observed in area to Head of the Department
Approve or rejecting starting materials, packing materials, intermediate and bulk roducts in relation to their specifications & batch release.
To prepare/approve risk assessment documents.
To participate in external audit.
Handling of recall.
To approve and monitor analyses carried out under contract.
To ensure maintenance of department, premises and equipment.
To ensure appropriate validations including those of analytical procedures and calibrations of control equipment are carried out.
To ensure training of personnel is carried out.
To approve/authorize personnel of all department.
To approve gowning qualification of personnel.
To ensure/ maintain archival system of documents.
Any assignment other than above responsibility given by reporting authority.
Maintenance of Job responsibilities, Organograms & Specimen signature logs
Preferred candidate profile
Majorly who Have experience in Injectable and Team Handling
Quality Assurance
Posted today
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Job Description
Job Title: Quality Assurance Executive Essential Oils
Company: Aromaaz International Pvt. Ltd.
Location: (Ghaziabad)
Job Type: Full-time
Key Responsibilities:
1-Ensure quality of essential oils, absolutes, carrier oils, and related natural products in compliance with international standards.
2-Conduct physical, chemical, and sensory evaluation of raw materials and finished goods.
3-Maintain GC-MS (Gas Chromatography-Mass Spectrometry) and other analytical reports for quality verification.
4-Develop, implement, and monitor SOPs for quality control and assurance across production and packaging units.
5-Coordinate with suppliers and vendors to ensure raw material quality.
6-Ensure adherence to export regulations, safety standards, and certifications (ISO, GMP, HACCP, FSSAI, etc.).
7-Handle documentation, quality reports, COA (Certificate of Analysis), and batch records.
Support R&D and production teams in resolving quality-related issues.
Requirements:
1-Bachelors/Master's degree in Chemistry, Food Technology, Essential Oils, or related field.
2- 1–3 years of experience in Quality Assurance/Quality Control, preferably in essential oils, fragrances, or FMCG export industry.
3-Strong knowledge of analytical instruments like GC-MS, HPLC, and related testing methods.
4-Good understanding of international quality standards and export documentation.
5-Excellent attention to detail, problem-solving, and reporting skills.