8,645 Defect Management jobs in India

Issue Resolution Analyst

Chennai, Tamil Nadu Athenahealth

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Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for Issue Resolution Analyst  to join our Customer Service  division. You will be resolving and addressing inquiries related to operational workflows within our products. 

The Team:  Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience. 

Job Responsibilities  

  • Reviewing and resolve issues reported by our clients and internal stakeholders 
  • Provide resolution that impacts processes across operations to optimize processes and prevent future issues 
  • Adhere to SLAs and SLCs of the team 
  • Contribute constructively to achieve business goals of the team 
  • Typical Qualifications  

  • Any Bachelor’s degree is preferred 
  • Minimum 2+ years of professional experience, US healthcare experience preferred 
  • About athenahealth

    Here’s ourvision:  To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

    What’s unique about our locations?
    From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.

    Our company culture might be our best feature.
    We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

    Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

    Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.

    Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

    What can we do for you?
    Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

    In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued. 

    We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. 

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    Issue Resolution Associate

    Bengaluru, Karnataka DrinkPrime

    Posted 1 day ago

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    Job Description

    **What will you be doing.**
    - Connect with the customers who reported issue
    - Understand customer’s journey & gather information regarding the problem they are facing
    - Provide a "wow" experience to the customer by ensuring the issue is resolved within TAT
    - Arrange priority resolution by following up with the internal teams
    - Develop strategies to reduce the issue resolution TAT based on customer’s feedback & journey
    - Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed the goals

    Pay: ₹250,000.00 - ₹350,000.00 per year

    Ability to commute/relocate:

    - HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

    **Language**:

    - English (required)

    Work Location: In person
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    Quality Assurance Technician, Quality Assurance

    Confidential

    Posted today

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    Job Description

    Are you passionate to improve Quality of highly scalable distributed software systems for International Seller Growth tech team, come join us in this exciting journey.

    Key job responsibilities

    • Design and execute systems to check for issues

    • Document test cases

    • Perform and document risk analysis

    • Record test progress and results

    • Code automated tests

    • Create test plans

    • Develop standards and procedures to determine product quality and release readiness

    • Discover bugs within software

    • Drive innovation and streamline overall testing processes

    • Identify, isolate, and track bugs throughout testing

    • Identify any potential problems that users might encounter

    • Perform manual and automated testing

    • Research and analyze product features being tested

    • Research new tools, technologies, and testing processes

    • Review user interfaces for consistency and functionality

    About The Team

    The International Seller Growth Team's mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces. This includes automatically mapping Seller product information to the Amazon namespace and automating complex decision making (like Product Classification in our Catalog) on the Seller's behalf. We provide Sellers with strategic selling recommendations based on hybrid demand signals (like high-value products they should start selling in additional Marketplaces). We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. We continuously improve the state of the existing catalog created by Amazon Sellers through smart solutions that automatically identify and fix defects using self-learning heuristics leveraging textual and image-based signals

    Basic Qualifications

    • Minimum 1+ years of experience
    • Bachelors degree
    • Manual testing experience (UI, API, DB)
    • Automation and coding/scripting knowledge

    Preferred Qualifications

    • Automation framework knowledge

    Skills Required
    Scripting, Coding, Automation Framework
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    Quality Assurance

    New Delhi, Delhi Starclinch

    Posted today

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    Job Description

    Job Description
  • Review the product releases.
  • Test current software products and identify deficiencies.
  • Suggest solutions to identified product problems.
  • Work on tools, concepts, and methodologies of QA.
  • Solid experience ineffective usage of data analysis tools and statistical analysis.
  • Writing and reviewing testing plans.
  • Work on other initiatives to improve the product.

  • Requirements
  • MS-Word, MS-Excel.
  • Eye for detail.
  • Knowledge of bug reporting tools like JIRA and REDMINE.
  • Data collection, management, and analysis.
  • Problem analysis and problem-solving.
  • Certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma.
  • About Company / Benefits

    StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment business forever. In simple words, StarClinch is India's largest artist booking and discovery platform. We own and execute the entire process from artist shortlist, availability check, negotiation, booking, payment, and escrow.

    Our extensive list of models, dance troupe, live bands, photographers, instrumentalists, singers, and performers, serves as a tool to find the best of talents, well suited for any gathering. Our aim is to bridge the gap between a host and an artist, through a secure, cost-effective, and transparent medium, for a successful collaboration. Our office is located inDLF Commercial Centre, Greater Kailash .

    Perks:

  • Laptop to work from home
  • Health + Accidental Insurance 
  • Free Doctor Consultations
  • Exposure to how things work in a startup
  • The extensive learning curve in the field
  • Informal dress code
  • Flexible working hours
  • Premium Office and workspace
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    Quality Assurance

    Delhi, Delhi Confidential

    Posted today

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    Job Description

    Key Competencies:
    • Strong attention to detail with a keen eye for identifying defects and inconsistencies
    • Manual Testing expertise across platforms
    • Cross-browser compatibility testing on mobile, tablet, and desktop environments
    • Hands-on experience with mobile application testing (mandatory)
    • Exposure to native iOS and Android app testing
    • Familiarity with HTML5 banner testing
    • Excellent verbal and written communication skills
    • Strong data collection, management, and analysis capabilities
    • Problem analysis and problem-solving aptitude
    • Effective in planning and organizing tasks independently
    • Strong customer service orientation and stakeholder engagement
    • A collaborative mindset with excellent teamwork skills
    Tools & Platforms:
    • JIRA (Atlassian)
    • Asana
    • TestRail
    • Knowledge of additional bug tracking or test management tools is a plus
    Main Job Tasks & Responsibilities:
    • Draft and maintain quality assurance policies and procedures
    • Interpret and implement QA standards across testing workflows
    • Evaluate the adequacy of QA standards and suggest improvements
    • Devise sampling procedures and methods for recording/reporting quality data
    • Review the implementation and efficiency of quality and inspection systems
    • Plan, conduct, and monitor testing and inspection of products/materials to ensure compliance with quality standards
    • Document internal audits and other QA activities
    • Investigate customer complaints and non-conformance issues
    • Collect and compile statistical quality data
    • Analyze QA data to identify areas of improvement in the quality system
    • Develop, recommend, and monitor corrective and preventive actions (CAPA)
    • Prepare comprehensive quality reports for internal and external communication
    • Monitor and support risk management activities
    • Manage and maintain document control systems
    Education & Experience:
    • Bachelor's degree (preferred in Engineering, Computer Science, or related field)
    • Certifications are a plus:
    • Certified Quality Auditor (CQA)
    • Certified Quality Engineer (CQE)
    • Six Sigma , Quality Improvement Associate , etc.
    • Experience in quality inspection, auditing, and software testing
    • Strong computer skills, including Microsoft Office and database management
    • Knowledge of QA methodologies, tools, and concepts
    • Familiarity with relevant regulatory and compliance standards

    Skills Required
    Manual Testing, Html5, Problem Analysis, Asana
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    Quality Assurance

    Chennai, Tamil Nadu Anicalls (Pty) Ltd

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    Job Description

    • 4+ year of experience working as a Quality Assurance Engineer
    • Experience in manual testing
    • Experience in automation testing
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    Quality Assurance

    Karnataka, Karnataka Trigent Software Private Limited

    Posted today

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    Job Description

    Develop and implement QA processes.
    Monitor service delivery and compliance.
    Conduct audits and reviews.
    Provide feedback and coaching.
    Drive the audit "auditor" process
    Conduct compliance audit/ Risk analysis
    Drive continuous quality improvement.
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    Quality Assurance

    Noida, Uttar Pradesh Anicalls (Pty) Ltd

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    Job Description

    • 4+ year of experience working as a Quality Assurance Engineer
    • Experience in manual testing
    • Experience in automation testing
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    Quality Assurance

    Jamnagar, Gujarat GoalConsultancy

    Posted today

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    Job Description

    Key Responsibilities:

    1. He is responsible for developing the quality strategy, policies, processes, standards, and systems for a company and its supply chain.

    2. Ensure Management Review Meeting conduct as per plan        

    3. Ensure Internal Audit conduct as per plan.   

    4. Arrange for receiving inspection and final inspection of raw materials, bought out items, finished products and outsources process   

    5. Material identification and traceability   

    6. Maintain the drawing master & control files   

    7. Controlling Inspection, measuring and testing equipment       

    8. Review of non – conforming products and customer complaints       

    9. Take the proper CAPA (action) for observed non-conformity product & customer complaints.    

    10. Input to Management review of the non – conforming products       

    11. Development of procedures, guidelines, work instructions and quality plans for QA department.   

    12. Facilitate the quality system audit   

    13. Maintaining measuring instruments calibration record   

    . Skillset Required: Document Control, Material Traceability, Testing Procedures, Inspection Procedures, CAPA Management
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    Quality Assurance

    Pune, Maharashtra hastree Technologies

    Posted today

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    Job Description

    Job Opening: QA Automation Engineer

    Experience: 5 to 8 years

    Skills Required: Selenium, Playwright, Java

    Location: Pune, Chennai, Coimbatore, Bangalore (Hybrid)

    We are looking for experienced QA Automation Engineers proficient in Selenium, Playwright, and Java to join our dynamic team. If you are passionate about quality assurance and automation, wed love to hear from you!


    join our exclusive WhatsApp Channel:

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