2,296 Delivery Analyst jobs in India

Talworx is an emerging recruitment consulting and services firm, and We are hiring for our client which is a leader in supply chain sustainability management solutions. With more than a decade of experience, It is specifically focused on complex manufacturers, a subset of manufacturers in the industrial equipment, electronics, medical device, aerospace/defense and automotive verticals whose products have a long design cycle and shelf life. More importantly, with thousands of parts making up a single product — and equally as many supplier partners across their global supply chain — complex manufacturers have extreme supply chain sustainability requirements. Our client blends the SaaS technology platform with managed services and its world-class Regulatory Team of subject matter experts who keep customers ahead of compliance and regulatory changes across the globe.

Reporting to the Manager, Program Support, the Program Delivery Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The Program Delivery Analyst will play an important role in supporting the program delivery activities as defined by Assent’s customers through the Program Consulting team.  

Key Requirements and Responsibilities

• Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:
• Preparing key project deliverables for including program guides and supplier email communication language, working closely with Associate Consultants, Consultants, and Senior Consultants; 
• Standard and custom report preparation and dashboard updates for client programs including progress reports, communication status reports, and/or supplier feedback reports both for clients and Assent colleagues;
• Complete detailed account reviews to support the development and execution of strategic program initiatives with internal account teams;
• Supporting custom data analysis requests, as provided by Associate Consultants, Consultants, and Senior Consultants, with approval from the Program Delivery Lead;

• Configuring business workflows and downstream documentation in client systems;

• Supporting Supplier Feedback resolution, including following up with clients to help retrieve information for their suppliers, in support of successful programs;
• Supporting Client Feedback Processing; send feedback from clients back to their respective suppliers, update data tags to reflect current statuses, and ensure that we have updated information on file;
• Meeting with clients, as required, to support their Supplier Feedback resolution;

• Schedule activities with Supplier Success for strategic phone calls and direct mails to non-responsive suppliers for key programs;

• Execute on proactive program initiatives as defined by the Program Delivery Lead and Program Delivery Specialists.

• Serves as a Peer Mentor for Program Delivery Agents;
• Possess intermediate regulatory knowledge in order to efficiently support our client program needs;
• Keep informed of Product releases and updates in order to efficiently support our clients program needs;
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Requirements

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
• Demonstrates knowledge and understanding of standard regulations and non standard regulations, Understanding basic best practices on program planning and execution
• Bachelor’s Degree/Higher diploma from recognized learning institution;
• 2-4 years related work experience (eg. administration, reporting, research & data, customer deliverables);
• Proven experience learning a proprietary software tool would be considered an asset; 
• Ability to manage time effectively and juggle multiple priorities at one time;
• Solid Excel and data management and analysis skills;
• Computer proficiency using MS Office Suite and Google Applications;
• Problem-solver who is a fast learner, self-motivated and willing to go the extra mile;
• You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
• You are intellectually curious with excellent problem-solving skills;
• You anticipate, understand, and respond to the needs of others and are proactive about communicating;
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
• You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
• You are a critical thinker and can suggest, implement, and support efficient and effective operations;

• You are open to feedback, coachable and always striving to self-improve. 

Let’s be #BrilliantTogether

ISS STOXX is actively hiring a Service Delivery Analyst  for Mumbai (Goregaon East) location.

This is a 24/7 rotational shift based role with two weekly offs and the role holder will need to work across morning, afternoon, evening and night shifts as per roster / schedule.

Overview:

The Index Service Delivery Team Member is a specialized role within the organization, focused on the delivery of business-critical data, content, and associated technology services that align closely with our financial index products and client needs. Leveraging their ITIL and Technical knowledge, the team member is responsible for ensuring the seamless function of business service workflows with technology platforms, enhancing the overall customer experience, and ensuring regulatory compliance. This includes active monitoring, incident management, and ensuring that user requests are addressed promptly and effectively. The successful candidate will be the first point of contact for service-related issues and will work closely with both internal teams and external partners to maintain service excellence

Responsibilities:

Qualifications:

Desirable Skills:

Personal Attributes:

#ASSOCIATE

#STOXX

#LI-RG1

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation.

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Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. 

Role Purpose

The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team.

Do

1. Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting
2. Acknowledge client cases as per the SLAs defined in the contract
3. Access client tool and log all incoming client cases accurately on the internal tool as per contract
4. Accurately document all pertinent case information such as case number, case type, etc. of daily cases received
5. Follow standard processes and procedures to track and prioritize all client cases
6. Accurately update the internal tool with daily cases and forward the same to respective agents and QAs
7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization
8. Maintain and timely update internal tool for agents to speed up response time
9. Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution
10. Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis
11. Monitor compliance with service agreements to avoid legal challenges
12. Share recorded case logs and status reports with clients and supervisors on a daily basis
13. Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines
14. Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool
15. Develop deep understanding and use of client tool to effectively perform day today duties
16. Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract
17. Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received
18. Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client
19. Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases
20. Maintain logs and records of all client cases as per the standard procedures and guidelines
21. Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases
22. Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting
23. Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software
24. Maintain tracker of all cases received along with the allocation information for reporting purposes
25. Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client
26. Maintain and share the resolution status report with supervisor and client on a daily basis
27. Share the hourly productivity update report with supervisors and clients on a daily basis
28. Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt.
29. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs
30. Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance
31. Liaise between the client and internal teams on escalations of serious issues and unique queries
32. Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations
33. Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case

Build capability to ensure operational excellence and maintain superior customer service levels for the existing client

Undertake trainings to stay current with any new features, changes and updates on client tool

Enroll in product specific and any other trainings per client requirements/recommendations

Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently

Identifying and document most common problems and recommend appropriate changes to the team leader

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time SAP Sales Delivery Analyst  in Bangalore we’re looking for.

Your future role

Take on a new challenge and apply your ERP functional expertise in a cutting-edge and ever-evolving field. You’ll work alongside collaborative, innovative, and solution-oriented teammates.

You'll play a key role in ensuring that our service solutions align with our defined core model, supporting critical business activities like maintenance, warranty, and the sales of parts and repairs. Day-to-day, you’ll work closely with teams across the business (such as external partners, internal stakeholders, and IS&T teams in other pillars), oversee ERP roll-outs, and ensure the consistency of our IS landscape in the service domain, and much more.

You’ll specifically take care of delivering ERP services core model evolution and managing legal or contractual change requests, but also liaising between partners and local business to drive projects successfully.

We’ll look to you for:

• Performing ERP roll-outs while ensuring that the core model is applied

• Delivering legal or contractual change requests within scope and on time

• Ensuring consistency of the IS landscape in the service domain

• Driving ERP services core model evolution in alignment with business strategy

• Collaborating with external partners, local business, and other IS&T teams to deliver high-quality projects

• Providing functional expertise to support the successful delivery of projects

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Information Systems, Business Administration, or a related field

• 4+yrs of Experience or understanding of ERP systems, particularly SAP SD

• Knowledge of order-to-cash processes and customer service solutions

• Familiarity with business processes such as sales of spare parts and services, consignment, billing plans, and foreign trade

• A certification in SAP SD or a related module

• Strong communication and stakeholder management skills

• Ability to work collaboratively across teams and functions

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with cutting-edge ERP solutions for the rail industry

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects that have a tangible impact

• Utilise our flexible and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards roles such as ERP Solution Architect or Domain Leader

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

The Index Service Delivery Team Member is a specialized role within the organization, focused on the delivery of business-critical data, content, and associated technology services that align closely with our financial index products and client needs. Leveraging their ITIL and Technical knowledge, the team member is responsible for ensuring the seamless function of business service workflows with technology platforms, enhancing the overall customer experience, and ensuring regulatory compliance. This includes active monitoring, incident management, and ensuring that user requests are addressed promptly and effectively. The successful candidate will be the first point of contact for service-related issues and will work closely with both internal teams and external partners to maintain service excellence

Responsibilities:

• Front-Line Support  : Serve as the first point of contact for all issues related to application availability, performance and maintenance within the cloud infrastructure estate responding promptly to incidents and service requests
• Incident Management  : Ensure appropriate troubleshooting and resolution of incidents as well as escalating to relevant teams for specialist support, when necessary, while maintaining communication with stakeholders throughout the process
• Service Monitoring  : Actively monitor service performance and system health to pre-emptively address potential issues, reducing downtime and improving service reliability. This will include but not limited to data lifecycle, content delivery and user experience monitoring
• Service Request Fulfilment  : Handle routine and complex service requests, related to user access, data queries, or system adjustments, ensuring compliance with service-level agreements (SLAs)
• Service Quality Assurance  : Ensure all services are delivered in line with agreed quality standards, conducting routine checks and collaborating with cross functional teams to maintain the highest levels of operational performance
• Collaboration with Wider Teams  : Liaise with the Change, Problem Management and Release management teams as needed, ensuring that escalations are handled appropriately, and all long-term fixes are coordinated and completed effectively without disruption to front-line operations

Required Qualifications:

• Experience  : 3-5 years of experience in a front-line IT or service delivery role, ideally within financial services, data intensive and technology driven environments
• ITIL Certification  : ITIL Foundation certification required
• Technical Skills  : Proficiency in service management and observability management tools (Service Now, Jira, Splunk, Datadog, New Relic etc.) with a solid understanding of application and cloud infrastructure support services along with working knowledge of Linux Shell Scripting
• Incident Management  : Strong knowledge of incident management processes, including prioritization, troubleshooting and escalation procedures with clear understanding of the Incident lifecycle management
• Customer Focus  : Demonstrated ability to handle service requests and incidents with a customer-first approach, ensuring timely and effective responses

Desirable Skills:

• Familiarity with cloud-based platforms (AWS, Azure, GCP), content delivery tools, master data management fundamentals, RDMS, Cloud Infrastructure provisioning and IaC tools like Terraform, Ansible etc.
• Fundamental understanding of application dependency and service mapping in context of cloud infrastructure services
• Broad understanding of co-relation between Incident, Change, Problem and Release Management
• Basic knowledge of regulatory requirements within the financial services space

Personal Attributes:

• Strong communication skills with an ability to explain technical issues to non-technical stakeholders
• Proactive, with a focus on problem prevention and continuous improvement
• Ability to remain calm and composed in high-pressure situations

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time SAP Sales Delivery Analyst in Bangalore we’re looking for.

Your future role

Take on a new challenge and apply your ERP functional expertise in a cutting-edge and ever-evolving field. You’ll work alongside collaborative, innovative, and solution-oriented teammates.

You'll play a key role in ensuring that our service solutions align with our defined core model, supporting critical business activities like maintenance, warranty, and the sales of parts and repairs. Day-to-day, you’ll work closely with teams across the business (such as external partners, internal stakeholders, and IS&T teams in other pillars), oversee ERP roll-outs, and ensure the consistency of our IS landscape in the service domain, and much more.

You’ll specifically take care of delivering ERP services core model evolution and managing legal or contractual change requests, but also liaising between partners and local business to drive projects successfully.

We’ll look to you for:

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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