1,395 Delivery Operations jobs in India

Job Title: Service Delivery Manager
Location: Gurgaon, India

About Company: 

Jobizo is a fast-growing Healthcare HR Tech company that provides an innovative job hiring platform. With its comprehensive candidate matching system, Jobizo ensures that employers can connect with verified and qualified professionals in the healthcare sector. 

Founded in 2021, Jobizo recently announced its transformation into a global healthcare powerhouse following the successful transfer of business from IFANglobal, a renowned worldwide healthcare and recruitment and training company with a legacy of more than 20 years. The transfer comes at a pivotal moment when the healthcare sector is witnessing a surge in demand for skilled professionals, positioning Jobizo as a key player in the industry. With the strategic move, Jobizo expands its global reach and talent pool, and plans to complete its ecosystem by turning it into a one-stop solution for healthcare professionals globally.

With our recent VC funding, Jobizo is now stronger than ever, accelerating our mission to build a one-stop healthcare hiring ecosystem. This investment empowers us to enhance our technology, expand operations, and provide even more value to healthcare institutions and professionals worldwide. As we step into this exciting phase of transformation, we are dedicated to catering to the ever-evolving needs of the healthcare industry, connecting top-tier talent with exceptional opportunities worldwide. Our mission is not only to simplify the hiring process but to contribute to the growth and advancement of the healthcare sector by ensuring the right professionals find the right positions.

• Oversee end-to-end service delivery operations, ensuring high-quality staffing solutions aligned with client expectations.
• Lead, manage, and motivate the delivery team to meet/exceed performance targets.
• Implement process improvements to enhance operational efficiency.
• Act as the escalation point for delivery-related issues and ensure timely resolutions.
• Maintain and develop strong client relationships to drive repeat business and satisfaction.
• Monitor and report on delivery KPIs, resource utilization, and overall team productivity.
• Collaborate closely with sales, recruitment, and client servicing teams to ensure seamless service execution.
• Take ownership of team hiring, onboarding, and training needs.
• Drive inside sales initiatives through the delivery team when required.

Let’s talk about the team  

You’ll be part of a dynamic, cross-functional team focused on delivering high-quality projects with precision and consistency. The Manager, Marketing services delivery & operations will play a pivotal role in ensuring that marketing services are efficiently executed and optimized for maximum impact working with the Global Marketing Services Hub Leader. You will delve into the intricacies of marketing data, technology, and processes to streamline operations, measure performance, and support data-driven decision-making. By bridging the gap between marketing and other departments, you will ensure that marketing efforts are aligned with overall business objectives and that resources are utilized effectively. Working closely with Marketing function leaders for Creative, Digital, Marketing Ops you will help drive efficiency and uphold the highest standards of quality across all deliverables. 

Let’s talk about Responsibilities  

Program Leadership, Strategy & Planning

Collaborate closely with the Global Marketing Services Hub (GMSH) leader, key Global Marketing (GM) function leaders and people team to support the build, operate and scaling of the GMSH.

Align marketing services operations with strategic business goals and global marketing priorities.

Be responsible for hiring, onboarding, implementing processes and systems, and executing priorities in collaboration with Global Marketing.

Operational Excellence

Oversee daily operations of the GMSH, ensuring efficient execution of marketing services with high quality and consistency.

Manage workload allocation, monitor performance, and will have accountability for key delivery metrics such as SLA, QA, turnaround time etc

Process Optimization & Governance

Design and implement scalable marketing workflows and operational processes.

Ensure compliance with governance standards and maintain detailed documentation of all operational procedures.

Team Management & Development

Build, lead, and mentor a high-performing team of marketing professionals.

Foster a culture of accountability, innovation, and continuous improvement.

Performance Measurement & Reporting

Track and report on key performance indicators (KPIs) related to service delivery, quality, and efficiency.

Provide actionable insights to improve operational performance and decision-making.

Technology & Data Management

Manage marketing technology tools and platforms to support operational efficiency.

Ensure data accuracy and integrity across systems and processes.

Cross-Functional Collaboration

Act as a liaison between the GMSH and global marketing functions (Creative, Digital, Ops).

Collaborate with stakeholders across time zones to ensure alignment and effective communication.

Risk Management & Issue Resolution

Proactively identify risks, delays, or bottlenecks and implement mitigation strategies.

Ensure timely resolution of operational issues to maintain service continuity.

Continuous Improvement

Analyze trends, gather feedback, and drive initiatives to enhance service delivery and team performance.

Champion innovation and best practices in marketing operations.

Let’s talk about Qualifications and Experience

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Position Overview

Qualifications & Experience

Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo.

Associate Specialist - Data Delivery & Operations Gurgaon/Bangalore, India

AXA XL recognises data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable - enabling AXA XL's executive leadership team to maximise benefits and facilitate sustained enterprise advantage. Our Innovation, Data, and Analytics Office (IDA) is focused on driving innovation by optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market. As we develop an enterprise-wide data and digital strategy that moves us toward a greater focus on the use of data and data-driven insights, we are seeking an Associate Scientist for our Data Sourcing & Solutions team. The role sits across the IDA Department to make sure customer requirements are properly captured and transformed into actionable data specifications. Success in the role will require a focus on proactive management of the sourcing and management of data from source through usage.
DISCOVER your opportunity

What will your essential responsibilities include?

·Build processes to simplify and expedite data sourcing to focus on delivering data to AXA XL business stakeholders frequently.

·Develops and operationalizes strategic data products, and answers and proactively manages the sourcing and management of data from source through usage (reusable Policy and Claim Domain data assets).

·Data Validation Testing of the data products in partnership with the AXA XL business to ensure the accuracy of the data and validation of the requirements.

·Assesses all data required as part of the Data Ecosystem to make sure data has a single version of the truth.

·Respond to ad-hoc data requests to support AXA XL's business.

You will report to the Senior Scientist- Data Sourcing & Delivery & Operations.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

·A minimum of a bachelor’s or master's degree (preferred) in a relevant discipline.

·Experience in a data role (business analyst, data analyst, analytics) preferably in the Insurance industry and within a data division.

·Robust SQL knowledge and technical ability to query AXA XL data sources to understand our data.

·Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management and customer interaction.

·Insurance experience in data, underwriting, claims, and/or operations, including influencing, collaborating, and leading efforts in complex, disparate, and interrelated teams with competing priorities.

·Passion for data and experience working within a data-driven organization.

·Work together internal data with external industry data to deliver holistic answers.

·Work with unstructured data to unlock information needed by the business to create unique products for the insurance industry.

·Possesses robust exploratory analysis skills and high intellectual curiosity.

·Displays exceptional organizational skills and is detail-oriented.

·The robust conceptual thinker who 'connects dots', and has critical thinking, and analytical skills.

Desired Skills and Abilities:

·Ability to take ownership, work under pressure, and meet deadlines.

·Ability to work with team members across the globe and departments.

·Builds trust and rapport within and across groups.

·Applies in-depth knowledge of business and specialized areas to solve business problems and understand integration challenges and long-term impact creatively and strategically.

·Ability to manage data needs of an individual project(s) while being able to understand the broader enterprise data perspective.

·Expected to recommend innovation and improvement to policies, and procedures, deploying resources, and performing core activities.

·Experience with SQL Server, Azure Databricks Notebook, Qlikview, PowerBI, and Jira/Confluence a plus.

FIND your future

AXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and speciality.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity

Position Overview

ABOUT APOLLO

Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.

OUR PURPOSE AND CORE VALUES

Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:

The leading provider of retirement income solutions to institutions, companies, and individuals.

The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.

A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference.

We are building a unique firm of extraordinary colleagues who:

Outperform expectations

Challenge Convention

Champion Opportunity

Lead responsibly

Drive collaboration

As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.

POSITION OVERVIEW:

Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.

PRIMARY RESPONSIBILITIES

Qualifications & Experience

Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo.

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Sounds interesting? Then here’s some more information about the role

As the Senior Manager/Associate Director of Delivery Operations, you will lead operations team and ensure process excellence This role is crucial in delivering impactful operational efficiency, data-driven strategies that enhance customer and instructure experience.  

• Develop and implement operational strategies to scale delivery and improve efficiency.
• Define KPIs and use data-driven insights to enhance performance across the board.

• Oversee operations related to scheduling, LMS management, live class delivery, video uploads (YouTube, Vimeo), and instructor coordination.
• Monitor live sessions, troubleshoot real-time issues, and ensure a seamless learner experience.
• Standardize and improve processes for operational consistency and quality.

• Ensure prompt and professional handling of customer queries and escalations.
• Manage instructor hiring and engagement with a focus on quality and reliability.
• Drive initiatives to improve satisfaction for both learners and instructors.
• Lead automation projects and tool integrations to reduce manual overhead.
• Maintain high class ratings & Net Promoter Score while keeping class cancellation to near 0.

• Lead and mentor a growing team of operations associates and managers.
• Manage hiring, onboarding, performance reviews, and team development plans.
• Foster a high-performance culture focused on ownership, agility, and results.

• Align with Sales, Marketing, Product, and Customer Success to drive business goals.
• Represent Operations in strategic discussions and cross-team projects.
• Deliver on high-impact, cross-functional initiatives as needed.

Requirements

• 8–12 years of experience in operations, with 3–5 years in a people management role.
• Proven track record in improving operational processes and driving efficiency.
• Strong analytical and decision-making skills; proficiency in Excel, Google Sheets, and dashboards.
• Excellent communication and stakeholder management skills.
• Self-starter with a growth mindset and the ability to thrive in ambiguity. 
• Experience in education, edtech, or tech-enabled service businesses is a plus
• Willing to work in the night shift - US timings.

We are hiring a Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders for HCC coding speciality. The ideal candidate will have at least 10 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.

• Communicate with clients and manage service delivery according to client SLAs

• Create and maintain process documentation and update it on a timely basis

• Manage operations through end-to-end planning, process document review and root cause analysis

• Assist with new team member training, and ensure consistent growth and development

• Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met

• Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics

• Excellent team management and communication skills

• Minimum 10 years of work experience

• Experience in HCC coding

• Certified coder from AAPC or AHIMA.