3,012 Delivery Operations jobs in India

Job Title: Service Delivery Manager
Location: Gurgaon, India

About Company: 

Jobizo is a fast-growing Healthcare HR Tech company that provides an innovative job hiring platform. With its comprehensive candidate matching system, Jobizo ensures that employers can connect with verified and qualified professionals in the healthcare sector. 

Founded in 2021, Jobizo recently announced its transformation into a global healthcare powerhouse following the successful transfer of business from IFANglobal, a renowned worldwide healthcare and recruitment and training company with a legacy of more than 20 years. The transfer comes at a pivotal moment when the healthcare sector is witnessing a surge in demand for skilled professionals, positioning Jobizo as a key player in the industry. With the strategic move, Jobizo expands its global reach and talent pool, and plans to complete its ecosystem by turning it into a one-stop solution for healthcare professionals globally.

With our recent VC funding, Jobizo is now stronger than ever, accelerating our mission to build a one-stop healthcare hiring ecosystem. This investment empowers us to enhance our technology, expand operations, and provide even more value to healthcare institutions and professionals worldwide. As we step into this exciting phase of transformation, we are dedicated to catering to the ever-evolving needs of the healthcare industry, connecting top-tier talent with exceptional opportunities worldwide. Our mission is not only to simplify the hiring process but to contribute to the growth and advancement of the healthcare sector by ensuring the right professionals find the right positions.

Key Responsibilities:

• Oversee end-to-end service delivery operations, ensuring high-quality staffing solutions aligned with client expectations.
• Lead, manage, and motivate the delivery team to meet/exceed performance targets.
• Implement process improvements to enhance operational efficiency.
• Act as the escalation point for delivery-related issues and ensure timely resolutions.
• Maintain and develop strong client relationships to drive repeat business and satisfaction.
• Monitor and report on delivery KPIs, resource utilization, and overall team productivity.
• Collaborate closely with sales, recruitment, and client servicing teams to ensure seamless service execution.
• Take ownership of team hiring, onboarding, and training needs.
• Drive inside sales initiatives through the delivery team when required.

Job Title: Service Delivery Operations Representative Project Role Description:

Assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost.

Key Responsibilities:

• Independently perform tasks and become a Subject Matter Expert (SME).
• Actively participate in team discussions and contribute to problem-solving.
• Manage and assign work assignments to the delivery team.
• Drive people management activities, including performance evaluations and career development.
• Ensure service delivery quality and cost efficiency.
• Collaborate with cross-functional teams to resolve issues and improve service delivery processes.
• Identify areas for improvement and implement process enhancements.
• Provide guidance and support to team members to ensure successful service delivery.

Must-Have Skills:

• Proficiency in Microsoft 365 .
• Strong understanding of service delivery operations .
• Experience in managing service delivery quality and cost .
• Excellent communication and interpersonal skills .

Good-to-Have Skills:

• Experience with IT service management tools .

Qualifications:

• Minimum 3 years of experience in a relevant role.
• 15 years of full-time education is required.

Additional Information:

• This position is based at our Indore office.

Skills Required
Microsoft 365

Our client is seeking an experienced and dynamic Logistics and Delivery Operations Manager to oversee and optimize all aspects of their distribution and transportation network in Thiruvananthapuram, Kerala . This hybrid role requires a strategic thinker with a proven track record in managing fleet operations, warehouse activities, and last-mile delivery. You will be responsible for ensuring the efficient, timely, and cost-effective movement of goods while maintaining high standards of service and safety. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of supply chain principles. You will manage a team of drivers, warehouse staff, and dispatchers, fostering a culture of performance and continuous improvement. Key responsibilities include developing and implementing efficient delivery routes, managing vehicle maintenance schedules, optimizing warehouse layout and operations, and leveraging technology to enhance tracking and visibility. You will also be responsible for inventory management, ensuring accuracy and minimizing discrepancies. Budget management, performance analysis, and reporting on key operational metrics are crucial aspects of this role. The ability to adapt to changing market demands and implement innovative solutions is essential. This role offers a blend of on-site supervision and strategic planning, providing a dynamic work environment. You will work closely with procurement, sales, and customer service departments to ensure seamless operations. We are looking for a proactive individual who can identify opportunities for process improvements, reduce operational costs, and enhance overall efficiency. Strong negotiation skills with third-party logistics providers and suppliers will be an asset. This position plays a vital role in the company's success by ensuring customer satisfaction through reliable and timely deliveries. We value individuals who are committed to safety, efficiency, and operational excellence.

Responsibilities:

• Oversee daily logistics and delivery operations.
• Manage and optimize fleet performance and maintenance.
• Supervise warehouse staff and ensure efficient inventory management.
• Develop and implement effective delivery route planning.
• Monitor transportation costs and identify areas for reduction.
• Ensure compliance with all transportation regulations and safety standards.
• Coordinate with other departments to meet delivery schedules.
• Analyze operational data and generate performance reports.
• Implement technology solutions for tracking and logistics management.
• Lead and motivate the logistics and operations team.

Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in logistics and operations management.
• Proven experience in managing transportation fleets and warehouse operations.
• Strong understanding of supply chain principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in logistics software and ERP systems.
• Demonstrated ability to manage budgets and control costs.
• Strong analytical and problem-solving skills.
• Experience with route optimization and fleet management software.
• Ability to work effectively in a hybrid work environment.

Skill required: Procure to Pay - Master Data Management (MDM)

Designation: Service Delivery Operations Associate Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at would you do As a PIM Supervisor, you need manage medium-large sized teams and/or work efforts for a client within Accenture. Responsibilities will encompass providing comprehensive support, ensuring seamless integration, and delivering efficient maintenance services for product information management software. By leveraging your expertise, you will be expected to input product specification based on current process in connecting with vendors and internal constituents. The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals. Creating new solutions, leveraging and, where needed, adapting existing methods and procedures. Understand client priorities and problems & help translate actions for the team. Maintain client relationships interface through regular connects and emails. Some of the key tasks includes:

• Manage & perform day-to-day tasks related to Item creation and maintenance requests
• Collaborate with project managers and stakeholders to gather and understand product profiles
• Manage project documentation and ensure compliance with project standards and methodologies
• Preparation of daily and month end reports
• Communicating with the client over the calls Knowledge/Skills/Abilities:
• Excellent customer service skills
• Proficiency in Microsoft Office Suite, especially Excel
• Strong communication and interpersonal skills
• Ability to work independently and as a part of a team
• Adaptability and flexibility
• Commerce or accounting background (a plus)
• Basic research and analytical skills
• Time management and prioritization skills to meet deadlines
• Ability to work under pressure and meet deadlines
• Adaptable to learn new processes, concepts, and skills. What are we looking for List of characteristics that generally lead to resources being successful as a PIM Coordinator. This is not all encompassing or limited, just the ones that have been successful previously.
• Customer Service mindset
• Experience in e-commerce operations
• Email Management
• Time Management
• Desire and Focus
• Team Player attitude
• Research minded
• Adaptability
• Analytical Added Advantage - Recommended: - Experience in buying, merchandising, inventory management and order management - Experience in FMCG, Home and personal care - Worked with B2C Retail hypermarkets (Tesco, Reliance, Shopper Stop, Metro, Nature Basket, Tata Cliq and D Mart Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Working Conditions: Night Shifts – working for US hours flexible for all time zones Overtime and On-Call may be required Client holidays are observed instead of India or local holidays

Skills Required
Procure To Pay, Email Management, Excel, Microsoft Office Suite

Program Manager - Rapid Delivery Operations

At Mosaic Wellness, we believe speed is the new standard in delivery. Next-day is pass, and same-day is no longer enough. We're looking for a hungry, analytical, and customer-obsessed Program Manager to own and drive our end-to-end rapid delivery experience. You'll ensure we exceed customer expectations with minimal delays, solving real-world problems and innovating to make our delivery seamless and cost-effective.

You'll own key delivery metrics, collaborate closely with partners, customer happiness teams, and product teams to innovate processes and technology, and build scalable solutions that delight our high-LTV customers.

Key Responsibilities:

• Own and drive delivery operations, ensuring orders reach customers as quickly as possible with minimal delays.
• Analyze delivery process bottlenecks and innovate solutions to drastically reduce delivery timelines.
• Proactively reduce customer escalations and queries related to order delays by working closely with the customer happiness team.
• Collaborate with partners to ensure smooth operations and cost efficiency.
• Develop and track delivery performance metrics and prepare roadmaps to meet ambitious delivery speed goals.
• Work with product and tech teams to implement customer-first solutions that improve operational visibility and customer experience.
• Lead experiments and pilot projects to test new ideas and push the boundaries of rapid delivery.

Required Skills:

• Strong analytical skills with the ability to use data and visualization tools to make informed decisions and identify improvement areas.
• Customer-first mindset with deep empathy for customer pain points and the drive to solve them.
• Excellent stakeholder management skills and the ability to collaborate effectively across internal teams and external partners.
• Proven ability to thrive in dynamic, fast-paced environments and deliver results under pressure.
• Bias for action and an ownership mentality, coupled with a determination to overcome operational challenges.
• Passion for innovation and problem-solving in logistics and customer experience.

Qualifications & Experience:

• 4+ years of experience in program management, preferably in a startup or fast-paced environment.
• Experience in rapid delivery operations is a strong plus.

Skills Required
delivery operations , Customer Servicing, Analytical Skills, Program Management, Innovation, Logistics

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.As part of reinforcing our operations, Thales is looking for an IT SECURITY REMEDIATION SUPPORT ENGINEER (M/F) to join our IT Security Remediation Support team. This position is based at our site in Noida.

WHO ARE YOU

• Graduated from an engineering training course or equivalent with specialized skills in cybersecurity and/or network and system administration.

• You can demonstrate an initial experience in vulnerability management and secure administration of computer systems.

• Knowledge of solutions and applications used in the industrial world is a plus.

• You have knowledge of information technologies and in particular network, system and application security measures, cryptography, secure protocols and security tools (SSO, PKI, WAF.).

• You are proficient in scripting languages and/or automation solutions (bash, powershell, ansible.).

• English is essential for optimal communication with your peers.

Do you recognize yourself Don't hesitate, apply now!

WHAT CAN WE ACHIEVE TOGETHER

Context:

By joining the IT Security Remediation Support team, within the CISO team of Thales DIS, the IT security remediation support engineer advises and assists business organizations through the management of 'Business Managed Networks' and IT organizations to achieve DIS CISO goals in this area.

The goal of the role is to provide adequate support to the different business and IT teams in terms of expertise, tooling, OS models or configuration to reduce the exposure of DIS information systems to direct or indirect attacks. The missions include assisting IT or business teams, intervening on certain determined perimeters, developing and configuring tools, and technological monitoring related to these topics. In this context, the support engineer for resolution of vulnerabilities will be responsible, in collaboration with his team, for keeping up to date an inventory of vulnerabilities present on the DIS SI as well as a knowledge base for remediation accessible to business and IT teams.

You will be in charge of:

• Gathering vulnerability data from all possible sources and contextualizing it.

• Being a driving force in making proposals and initiatives to improve the coverage and relevance of this data collection.

• Technically assisting teams in the remediation of vulnerabilities.

• Contributing to the development and maintenance of the vulnerability knowledge base.

• Contributing to the development and maintenance of remediation tools (scripts, processes, reporting, automation).

• Participating in the development and maintenance of secure images and hardening scripts.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Skills Required
Sso, Waf, Pki

**Introduction**
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. 
**Your role and responsibilities**
As a Group Manager, you are responsible for handling finance clients in different industries and across Finance and Accounts.
Your primary responsibilities include:
· You will own client engagements/contracts across geographies- Operations support for establishing processes, metrics identifications and reporting.
· Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making.
· Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring and leading the team.
· Responsible for tracking and driving all process parameters 'critical to quality' for process delivery.
· Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training.
· Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met.
**Required technical and professional expertise**
· Minimum 16+ years of experience in Finance and Accounting Delivery & Transformations
· Proven experience creating and developing value propositions, business cases, and industry-specific offerings.
· Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines.
· Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes.
· Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments.
**Preferred technical and professional experience**
· A certified Chartered Accountant/Company Secretaryship/Certified Management Accountant.
· Proven experience in end-to-end Record to Report, Procure to Pay & Order to Cash process.
· In-depth process knowledge in central finance reporting, management reporting and reports.
· Ability to influence people internal/external customers, Operations and Finance partners.
· Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work.
· Intuitive individual with an ability to manage change and proven time management.
· Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
· Up-to-date technical knowledge by attending educational workshops, reviewing publications.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Key Responsibilities:

Team Management

• Supervise, mentor, and motivate a team of map abuse analysts to achieve operational goals.
• Allocate tasks and resources effectively to meet deadlines and quality benchmarks.
• Conduct regular team meetings to align on objectives and address challenges.

Operational Oversight

• Monitor daily operations to ensure timely and accurate detection of map abuse incidents.
• Ensure adherence to SLAs, performance metrics, and client-specific guidelines.
• Collaborate with the quality team to maintain high standards and address gaps.

Performance Monitoring & Reporting

• Track team performance using established KPIs and provide actionable feedback.
• Generate and share regular performance reports with the Operations Manager.
• Identify trends, bottlenecks, and improvement areas based on operational data.

Process Improvement

• Proactively identify inefficiencies in workflows and recommend improvements.
• Collaborate with the Process Excellence and Quality teams to implement best practices.
• Drive initiatives to enhance the team's effectiveness and productivity.

Training & Development

• Conduct training sessions for team members on tools, workflows, and abuse detection techniques.
• Support onboarding and upskilling efforts for new team members.
• Foster a learning environment that encourages continuous skill development.

Stakeholder Collaboration

• Act as the first point of contact for escalations related to team deliverables.
• Work closely with internal stakeholders to ensure alignment on objectives and priorities.
• Provide insights and updates to leadership on team progress and challenges.

Applicants Specifications & Qualification:

Education

• Bachelor's degree in Operations, Geography, Data Analytics, or a related field.

Experience

·   5+ years of experience in map data operations, content moderation, or related fields.

·   At least 1 year of experience in a team lead or supervisory role.

·   Familiarity with map abuse detection tools and processes is an advantage.

Skills

·   Strong leadership and team management capabilities.

·   Analytical mindset with proficiency in data reporting tools.

·   Excellent communication and interpersonal skills.

·   Problem-solving skills with the ability to address operational challenges effectively.

·   Familiarity with GIS tools and map-related workflows is a plus.

Skills Required
Team Handling, Team Management, Non Voice Process, Mapping