4,115 Delivery Operations jobs in India

Sr. Media Delivery Operations

Bengaluru, Karnataka Tata Consultancy Services

Posted 5 days ago

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Job Description

Role**: Sr. Media Delivery Operations

Required Technical Skill Set: Sr. Media Delivery Operations

Desired Experience Range: 7 - 10 yrs

Notice Period: Immediate to 90Days only

Location of Requirement: Bangalore

We are currently planning to do a Virtual Interview


Job Description:

  • experience in digital distribution, post-production, and/or digital asset management.
  • Expertise with content management systems or digital metadata management for VOD.
  • Familiarity with JSON XML and structure and formatting
  • Familiarity with manually working in an API document (eg Swagger)
  • Ability to deliver incredibly high-quality results in a heavy multitasking environment
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Senior Delivery Operations Manager

520001 Krishna, Andhra Pradesh ₹750000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking a highly motivated and experienced Senior Delivery Operations Manager to lead and optimize our remote logistics and transportation network. In this crucial role, you will be instrumental in developing and implementing strategies that enhance delivery efficiency, reduce costs, and ensure exceptional customer satisfaction. You will oversee a distributed team of drivers and logistics coordinators, fostering a culture of performance and continuous improvement. Your responsibilities will include managing fleet operations, optimizing delivery routes, implementing advanced tracking systems, and ensuring compliance with all relevant transportation regulations. A key aspect of this position involves leveraging data analytics to identify bottlenecks, forecast demand, and proactively address operational challenges. You will also be responsible for vendor management, negotiating contracts with service providers, and building strong relationships to support our supply chain. This is a fully remote position, requiring excellent communication and collaboration skills to manage a geographically dispersed team effectively. You will need to be adept at using virtual collaboration tools and maintaining high levels of productivity in a home-based environment. The ideal candidate possesses a proven track record in logistics management, strong leadership capabilities, and a deep understanding of transportation dynamics. A bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred. Extensive experience in managing large-scale delivery operations, preferably within the e-commerce or retail sector, is essential. You should be proficient in using fleet management software, route optimization tools, and performance analytics platforms. Strong problem-solving skills, strategic thinking, and the ability to make data-driven decisions are critical for success in this role. We are looking for an individual who is passionate about driving operational excellence and shaping the future of remote logistics. The work environment is dynamic and fast-paced, offering significant opportunities for professional growth and development. If you are a results-oriented leader with a passion for logistics and a desire to work in a fully remote capacity, we encourage you to apply. The location for this role is notionally tied to Vijayawada, Andhra Pradesh, IN , but the position is 100% remote.
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Senior Delivery Operations Manager

800001 Patna, Bihar ₹75000 Annually WhatJobs

Posted 14 days ago

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Job Description

full-time
We are seeking an experienced and highly motivated Senior Delivery Operations Manager to join our dynamic team. This is a fully remote, critical role focused on optimizing our logistical operations and ensuring the seamless and efficient delivery of goods and services across various regions. The ideal candidate will possess a deep understanding of supply chain management, fleet coordination, and route optimization technologies. You will be responsible for developing and implementing strategies to enhance delivery performance, reduce operational costs, and improve customer satisfaction.

Responsibilities:
  • Develop, implement, and manage operational strategies to streamline delivery processes and improve efficiency.
  • Oversee and manage a fleet of delivery vehicles, ensuring compliance with all safety regulations and maintenance schedules.
  • Utilize advanced routing and scheduling software to optimize delivery routes, minimize transit times, and reduce fuel consumption.
  • Monitor key performance indicators (KPIs) such as on-time delivery rates, cost per delivery, and driver productivity, and implement corrective actions as needed.
  • Manage relationships with third-party logistics providers and negotiate favorable contract terms.
  • Train and mentor delivery staff, fostering a culture of safety, efficiency, and customer service excellence.
  • Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.
  • Collaborate with cross-functional teams, including sales, customer service, and warehouse operations, to ensure alignment and effective communication.
  • Stay abreast of industry best practices and emerging technologies in logistics and transportation.
  • Ensure all operations are conducted in accordance with company policies and legal requirements.
Qualifications:
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. A Master's degree is a plus.
  • Proven track record of at least 5-7 years in logistics and transportation management, with a strong emphasis on delivery operations.
  • Extensive experience with fleet management, route planning software (e.g., RouteXL, Onfleet, OptimoRoute), and TMS/WMS systems.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
  • Strong leadership and team management abilities, with experience in training and developing staff.
  • Exceptional communication and interpersonal skills, with the ability to effectively liaise with internal teams, external partners, and drivers.
  • Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting.
  • Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
  • A proactive and results-oriented mindset, with a commitment to continuous improvement.
  • Familiarity with Indian transportation regulations and customs is advantageous.
This role is fully remote , offering flexibility and the opportunity to contribute significantly to our operational success from anywhere. We are looking for a leader who can drive innovation and excellence in our delivery network.
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Logistics Coordinator - Remote Delivery Operations (Remote)

248001 Dehradun, Uttarakhand ₹50000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Our client is looking for a meticulous and highly organized Logistics Coordinator to manage remote delivery operations. This role is crucial for ensuring the efficient and timely movement of goods, coordinating between drivers, customers, and internal teams, all within a fully remote work environment. You will be responsible for planning and optimizing delivery routes, assigning tasks to drivers, and monitoring their progress in real-time using advanced logistics software. Effective communication with drivers to provide instructions, address challenges, and ensure adherence to delivery schedules will be a key duty. You will also be responsible for customer communication, providing delivery updates, resolving inquiries, and managing any issues that arise to ensure customer satisfaction. Maintaining accurate records of deliveries, driver performance, and inventory levels will be essential. You will collaborate with the warehouse and operations teams to ensure smooth order fulfillment and timely dispatch. Identifying potential bottlenecks or inefficiencies in the delivery process and proposing solutions to improve operational flow will be an important aspect of this role. The ideal candidate will possess excellent organizational and multitasking abilities, with a strong understanding of logistics principles and route planning. Proficiency in using logistics software, GPS tracking systems, and communication tools is mandatory. Strong problem-solving skills and the ability to remain calm and efficient under pressure are essential. Excellent written and verbal communication skills are required for interacting with drivers, customers, and colleagues in a remote setting. You must be a self-starter, capable of working independently, managing your time effectively, and contributing positively to a virtual team environment. A keen eye for detail and a commitment to ensuring accurate and timely deliveries are paramount. This is an excellent opportunity for an organized individual to contribute to efficient supply chain operations in a remote capacity.
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AWS - Cloud Solution Delivery operations lead Consultant

Bengaluru, Karnataka NTT America, Inc.

Posted 2 days ago

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Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a AWS - Cloud Solution Delivery operations lead Consultant to join our team in bengaluru, Karnātaka (IN-KA), India (IN).
BA- AWS Eng Lead consultant
Responsible for technical delivery of managed services across NTT Data customer account base. Working as part of a team providing a Shared Managed Service.
The following is a list of expected technical responsibilities:
+ To manage and support a customer's AWS platform
+ To be technical hands on
+ Provide Incident and Problem management on the AWS IaaS and PaaS Platform
+ Involvement in the resolution or high priority Incidents and problems in an efficient and timely manner
+ Actively monitor an AWS platform for technical issues
+ To be involved in the resolution of technical incidents tickets
+ Assist in the root cause analysis of incidents
+ Assist with improving efficiency and processes within the team
+ Examining traces and logs
+ Working with third party suppliers and AWS to jointly resolve incidents
The following is a list of expected management/lead responsibilities:
+ Day to day management of a technical team of engineers
+ Assist with recruitment of team members
+ Assist with improving efficiency and processes within the team
+ Help train the team in both technical and non-technical aspects of their work
+ To continue to deliver the role of a cloud engineer alongside the management and lead responsibilities
**Experience and Skills Requirements:**
Mandatory (Technical)
+ Technical troubleshooting and problem solving
+ AWS management of large-scale IaaS PaaS solutions
+ Cloud networking and security fundamentals
+ Experience using containerization in AWS
+ Working Data warehouse knowledge Redshift and Snowflake preferred
+ Working with IaC - Terraform and Cloud Formation
+ Working understanding of scripting languages including Python and Shell
+ Collaboration and communication skills
+ Highly adaptable to changes in a technical environment
Mandatory (Technical Lead)
+ Previous team lead or management experience
+ Training and knowledge transfer of technical information
+ Good documentation skills
+ Good presentation skills
Optional
+ Experience using monitoring and observer ability toolsets inc. Splunk, Datadog
+ Experience using Github Actions
+ Experience using AWS RDS/SQL based solutions
+ Experience working with streaming technologies inc. Kafka, Apache Flink
+ Experience working with a ETL environments
+ Experience working with a confluent cloud platform
+ Interviewing experience
+ Process creation and documentation
**Other Requirements:**
N/A
**Education:**
Degree Level
**Experience:**
8 years of experience in a technical role working with AWS
At least 2 years in a leadership or management role
**Certifications:**
_Minimum_
AWS Certified SysOps Administrator - Associate
AWS Certified DevOps Engineer - Professional
_Preferred_
AWS Certified Solutions Architect - Associate
Optional
Confluent Cloud
Snowflake
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.

AWS - Cloud Solution Delivery operations lead Consultant

Bengaluru, Karnataka NTT DATA North America

Posted 2 days ago

Job Viewed

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Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a AWS - Cloud Solution Delivery operations lead Consultant to join our team in bengaluru, Karnātaka (IN-KA), India (IN).
BA- AWS Eng Lead consultant
Responsible for technical delivery of managed services across NTT Data customer account base. Working as part of a team providing a Shared Managed Service.
The following is a list of expected technical responsibilities:
+ To manage and support a customer's AWS platform
+ To be technical hands on
+ Provide Incident and Problem management on the AWS IaaS and PaaS Platform
+ Involvement in the resolution or high priority Incidents and problems in an efficient and timely manner
+ Actively monitor an AWS platform for technical issues
+ To be involved in the resolution of technical incidents tickets
+ Assist in the root cause analysis of incidents
+ Assist with improving efficiency and processes within the team
+ Examining traces and logs
+ Working with third party suppliers and AWS to jointly resolve incidents
The following is a list of expected management/lead responsibilities:
+ Day to day management of a technical team of engineers
+ Assist with recruitment of team members
+ Assist with improving efficiency and processes within the team
+ Help train the team in both technical and non-technical aspects of their work
+ To continue to deliver the role of a cloud engineer alongside the management and lead responsibilities
**Experience and Skills Requirements:**
Mandatory (Technical)
+ Technical troubleshooting and problem solving
+ AWS management of large-scale IaaS PaaS solutions
+ Cloud networking and security fundamentals
+ Experience using containerization in AWS
+ Working Data warehouse knowledge Redshift and Snowflake preferred
+ Working with IaC - Terraform and Cloud Formation
+ Working understanding of scripting languages including Python and Shell
+ Collaboration and communication skills
+ Highly adaptable to changes in a technical environment
Mandatory (Technical Lead)
+ Previous team lead or management experience
+ Training and knowledge transfer of technical information
+ Good documentation skills
+ Good presentation skills
Optional
+ Experience using monitoring and observer ability toolsets inc. Splunk, Datadog
+ Experience using Github Actions
+ Experience using AWS RDS/SQL based solutions
+ Experience working with streaming technologies inc. Kafka, Apache Flink
+ Experience working with a ETL environments
+ Experience working with a confluent cloud platform
+ Interviewing experience
+ Process creation and documentation
**Other Requirements:**
N/A
**Education:**
Degree Level
**Experience:**
8 years of experience in a technical role working with AWS
At least 2 years in a leadership or management role
**Certifications:**
_Minimum_
AWS Certified SysOps Administrator - Associate
AWS Certified DevOps Engineer - Professional
_Preferred_
AWS Certified Solutions Architect - Associate
Optional
Confluent Cloud
Snowflake
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.

Delivery Fleet Operations Manager

208001 Kanpur, Uttar Pradesh ₹60000 Annually WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Delivery Fleet Operations Manager to oversee and optimize their logistics and transportation operations in Kanpur, Uttar Pradesh, IN . This critical role involves managing a fleet of delivery vehicles and drivers to ensure efficient, timely, and safe delivery of goods. The ideal candidate will have a strong background in logistics management, fleet operations, and team leadership. You will be responsible for developing and implementing operational strategies, managing driver schedules, ensuring vehicle maintenance and compliance, and monitoring key performance indicators to drive efficiency and cost savings. This position requires excellent organizational skills, a proactive approach to problem-solving, and the ability to foster a culture of safety and accountability among the operations team. Key responsibilities include route optimization, load planning, fuel management, and ensuring adherence to all transportation regulations. You will also be involved in hiring, training, and performance management of delivery drivers and operational staff. The ability to analyze data, identify trends, and implement process improvements is essential. Strong communication and interpersonal skills are vital for effective collaboration with internal departments and external partners. A bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred, along with a minimum of 5 years of experience in fleet management or logistics operations. Knowledge of transportation management systems (TMS) and safety regulations is crucial. This is an excellent opportunity for a results-oriented professional to make a significant impact on a growing logistics operation.

Responsibilities:
  • Manage the day-to-day operations of the delivery fleet, ensuring efficient and timely deliveries.
  • Develop and implement strategies for route optimization, load planning, and fuel management.
  • Oversee vehicle maintenance schedules, repairs, and compliance with all safety and regulatory standards.
  • Monitor driver performance, providing coaching and training to ensure adherence to company policies and safety protocols.
  • Manage driver schedules, working hours, and compliance with labor laws.
  • Analyze fleet performance data to identify trends, inefficiencies, and areas for improvement.
  • Implement and enforce safety policies and procedures to minimize accidents and ensure driver well-being.
  • Maintain accurate records of fleet operations, including mileage, fuel consumption, and maintenance history.
  • Manage relationships with third-party service providers, such as maintenance shops and fuel suppliers.
  • Ensure compliance with all local, state, and federal transportation regulations.
  • Lead and motivate a team of drivers and operational staff, fostering a positive and productive work environment.
  • Contribute to cost reduction initiatives within the fleet operations.
Qualifications:
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (or equivalent experience).
  • Minimum of 5 years of experience in fleet management, logistics, or transportation operations.
  • Proven experience managing a diverse fleet of delivery vehicles and drivers.
  • Strong understanding of logistics principles, route planning, and dispatch operations.
  • Knowledge of vehicle maintenance, repair, and regulatory compliance requirements.
  • Excellent leadership, team management, and interpersonal skills.
  • Proficiency in data analysis and reporting, with the ability to use data to drive decision-making.
  • Experience with Transportation Management Systems (TMS) is a plus.
  • Strong understanding of safety regulations and best practices in the transportation industry.
  • Excellent problem-solving and decision-making abilities.
  • Ability to work effectively under pressure in a fast-paced environment.
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Operations Management

Ahmedabad, Gujarat MagikKraft

Posted 9 days ago

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Job Description

internship

Company Overview

At MagikKraft, we are revolutionizing the construction industry by redefining how projects are monitored, managed, and delivered faster, smarter, and safer.


Job Overview

MagikKraft is seeking an enthusiastic Operations Management Intern to join our team in Ahmedabad. This entry-level position is ideal for a fresher with 0 to 1 years of experience looking to grow in the rapidly evolving construction sector. This is an in-office internship position where you will work closely with our team to ensure the seamless operation of project management tasks.

Qualifications and Skills

  • Possess strong project coordination skills, enabling efficient management of project timelines and deliverables (Mandatory skill).
  • Demonstrate quality assurance capabilities to ensure that all project deliverables meet or exceed set standards (Mandatory skill).
  • Understanding of drone technology and its application in modern construction projects for monitoring and data collection.
  • Knowledge in resource allocation to maximize efficiency and productivity within project constraints.
  • Ability to optimize processes to ensure that operations are conducted in the most efficient manner possible.
  • Experience with remote monitoring techniques to oversee project developments without physical presence.
  • Basic budgeting acumen to assist in financial planning and control of resources.
  • Familiarity with supply chain management concepts to effectively control and manage project logistics.


Roles and Responsibilities

  • Assist in the coordination and management of construction projects to ensure they align with predefined objectives.
  • Participate in the development and implementation of quality assurance protocols to maintain high project standards.
  • Utilize drone technology and digital tools to enhance project monitoring and reporting.
  • Support in resource allocation and management to ensure optimal use of materials and personnel.
  • Contribute to process improvement initiatives aimed at increasing operational efficiency.
  • Engage in remote monitoring tasks to ensure projects are progressing as planned from a distance.
  • Aid in budgeting exercises to help in controlling project costs effectively.
  • Collaborate with the supply chain team to optimize project-related logistics and procurement activities.
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Remote Delivery Driver Operations Supervisor

462001 Indore, Madhya Pradesh ₹40000 Monthly WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is seeking a highly organized and proactive Remote Delivery Driver Operations Supervisor to oversee and optimize delivery operations from a remote capacity. This pivotal role is designed for individuals with a strong background in logistics, fleet management, or operations supervision who thrive in a digitally connected environment. You will be responsible for managing a fleet of delivery drivers, ensuring efficient route planning, monitoring driver performance, and maintaining high standards of service delivery and safety. Your expertise will be crucial in leveraging technology to enhance operational efficiency, including utilizing GPS tracking, route optimization software, and communication platforms to manage your team effectively. You will conduct virtual training sessions, provide ongoing support and coaching to drivers, and address any operational challenges or customer concerns that arise. Performance monitoring will be a key aspect of this role, where you will analyze data, identify trends, and implement strategies to improve delivery times, reduce costs, and enhance customer satisfaction. This position requires exceptional leadership skills, the ability to motivate a dispersed team, and a deep understanding of delivery operations and fleet management principles. You will be the primary point of contact for operational queries from drivers and the central dispatch team, ensuring seamless communication and problem resolution. A strong focus on compliance with traffic laws, safety regulations, and company policies is paramount. We are looking for a candidate who is adept at managing complex schedules, problem-solving under pressure, and driving continuous improvement in a remote setting. This is a unique opportunity to shape and lead delivery operations without the need for physical office presence, making it an ideal role for experienced professionals seeking remote work flexibility. Your contribution will be vital in ensuring reliable and efficient delivery services across our operational areas.

Key Responsibilities:
  • Supervise and manage a team of remote delivery drivers.
  • Develop and optimize delivery routes for maximum efficiency.
  • Monitor driver performance and adherence to schedules using tracking software.
  • Provide remote coaching, training, and support to the driver team.
  • Address operational issues, delays, and customer complaints promptly.
  • Analyze delivery data to identify areas for improvement and implement corrective actions.
  • Ensure compliance with safety regulations and traffic laws.
  • Maintain effective communication channels between drivers, dispatch, and management.
  • Manage driver schedules and resource allocation.
  • Contribute to the development and implementation of operational policies and procedures.
Qualifications:
  • Proven experience in logistics, fleet management, or operations supervision.
  • Strong understanding of route optimization and delivery management software.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to motivate and manage a remote team effectively.
  • Proficiency in data analysis and performance monitoring.
  • Familiarity with safety regulations and compliance standards.
  • Strong problem-solving and decision-making abilities.
  • Comfortable working independently and managing tasks remotely.
  • High school diploma or equivalent; Bachelor's degree preferred.
This role offers a competitive salary and the flexibility of a fully remote work arrangement.
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Operations Delivery Leader

Hyderabad, Andhra Pradesh R1 RCM

Posted today

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Job Description

R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
**Position Title:** Operations Delivery Leader
**Function:** AR Follow up & Billing
**Location:** HYD
**Shift Timings:** 18:00 to 03:00 Hrs.
**Responsibilities:**
+ Lead a team of operations (Span of ~200-300) for multiple LOB's (Follow-Up, Billing).
+ Oversee and ensure quality, timely delivery of projects or services to clients.
+ Act as the primary point of contact for client deliverables, building strong partnerships and trust with onshore teams
+ Monitor and report on agreed client metrics-such as SLA adherence, client satisfaction scores, and issue resolution times. Drive KLA's & NPS score
+ Develop and implement strategies for continuous improvement in client experience and project delivery.
+ Proactively address escalations and risks, providing rapid solutions to client concerns.
+ Align internal teams with client expectations, balancing resource capabilities and project requirements.
+ Conduct regular client meetings to review delivery performance and gather feedback.
+ Mentor and guide delivery teams to achieve high performance and process maturity.
+ Identify and execute opportunities for service improvement and business growth.In this role you are required to identify Process Improvement opportunities
+ Support the Automation initiatives from a co-ordination & post implementation standpoint
+ Manage portfolio of improvement / reengineering projects for the backend services
+ Driving employee engagement and associated scores.
+ Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.
+ Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.
+ Identify cost-saving opportunities without compromising quality or service delivery.
+ Address and resolve challenges efficiently while minimizing disruptions.
**Pre- Requisite:**
+ 16-20 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.
+ 10 years of people management experience is preferred.
+ Should have excellent RCM domain knowledge.
**Skills Required:**
+ Strategic thinking and problem-solving skills.
+ Ability to thrive in a fast-paced, dynamic environment.
Advanced client/onshore relationship management and communication skills
+ Proficiency in project and service delivery management, including planning and governance
+ Strong analytical skills-capable of interpreting performance data and KPIs.
+ Strategic thinking with demonstrated problem-solving ability.
+ Attention to detail and ability to manage multiple priorities at once.
+ Confidence, patience, and proactive approach in handling client challenges
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .
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  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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