553 Delivery Service jobs in India
Jobizo- Service Delivery Operations
Posted today
Job Viewed
Job Description
Job Title: Service Delivery Manager
Location: Gurgaon, India
About Company:
Jobizo is a fast-growing Healthcare HR Tech company that provides an innovative job hiring platform. With its comprehensive candidate matching system, Jobizo ensures that employers can connect with verified and qualified professionals in the healthcare sector.
Founded in 2021, Jobizo recently announced its transformation into a global healthcare powerhouse following the successful transfer of business from IFANglobal, a renowned worldwide healthcare and recruitment and training company with a legacy of more than 20 years. The transfer comes at a pivotal moment when the healthcare sector is witnessing a surge in demand for skilled professionals, positioning Jobizo as a key player in the industry. With the strategic move, Jobizo expands its global reach and talent pool, and plans to complete its ecosystem by turning it into a one-stop solution for healthcare professionals globally.
With our recent VC funding, Jobizo is now stronger than ever, accelerating our mission to build a one-stop healthcare hiring ecosystem. This investment empowers us to enhance our technology, expand operations, and provide even more value to healthcare institutions and professionals worldwide. As we step into this exciting phase of transformation, we are dedicated to catering to the ever-evolving needs of the healthcare industry, connecting top-tier talent with exceptional opportunities worldwide. Our mission is not only to simplify the hiring process but to contribute to the growth and advancement of the healthcare sector by ensuring the right professionals find the right positions.
Key Responsibilities:- Oversee end-to-end service delivery operations, ensuring high-quality staffing solutions aligned with client expectations.
- Lead, manage, and motivate the delivery team to meet/exceed performance targets.
- Implement process improvements to enhance operational efficiency.
- Act as the escalation point for delivery-related issues and ensure timely resolutions.
- Maintain and develop strong client relationships to drive repeat business and satisfaction.
- Monitor and report on delivery KPIs, resource utilization, and overall team productivity.
- Collaborate closely with sales, recruitment, and client servicing teams to ensure seamless service execution.
- Take ownership of team hiring, onboarding, and training needs.
- Drive inside sales initiatives through the delivery team when required.
Analyst – IT Service Delivery & Operations
Posted today
Job Viewed
Job Description
Position Overview
Assist with maintain and execution of Change Management policies and compliance.
Qualifications & Experience
Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo.
Analyst IT Service Delivery & Operations
Posted today
Job Viewed
Job Description
Position Overview
ABOUT APOLLO
Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.
OUR PURPOSE AND CORE VALUES
Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:
The leading provider of retirement income solutions to institutions, companies, and individuals.
The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.
A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference.
We are building a unique firm of extraordinary colleagues who:
Outperform expectations
Challenge Convention
Champion Opportunity
Lead responsibly
Drive collaboration
As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.
POSITION OVERVIEW:
Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.
PRIMARY RESPONSIBILITIES
Assist with maintain and execution of Change Management policies and compliance.
Qualifications & Experience
Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo.
Associate Consultant- delivery (Service Portal Developer)
Posted today
Job Viewed
Job Description
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
- Maintain and enhance the functionality of the existing eBS ServicePortal/SHS web portal.
- Oversee the ongoing maintenance of the MMP Service, focusing on seamless integration with SAP.
- Ensure the stability and performance of the TASK Merchant Portal, allowing customers to download invoices and manage users effectively.
Development of New Features:
- Collaborate with the team to develop new features for the existing portal systems.
- Participate in the design and implementation of enhancements to the MMP Service and TASK Merchant Portal.
Systems and Modules:
- eBS ServicePortal/SHS:
- Web portal based on CMS Sitefinity by Progress.
- Utilizes ASP.NET MVC, C#, and Sitefinity framework.
- Server-side rendering of widgets.
MMP Service:
- Interfaces with SAP for registration processes and post-box functionality.
- Base technology includes ASP.NET and C#.
TASK Merchant Portal:
- ASP.NET MVC, C# based web portal.
- Allows customers to download invoices and manage users.
Keycloak – Identity Provider:
- Integration with Identity Provider for secure authentication.
- Uses technologies such as SAML, OpenIDConnect over RHSSO/Keycloak.
CI/CD:
- Utilize tools such as TeamCity (build server), Octopus Deploy (deployment server), and Artifactory (NuGet and deployment artifact repository) for continuous integration and deployment.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
- Capability to understand and work with existing code bases.
- Ability to improve and enhance different parts of the system.
Programming Languages:
- 4+ Years experience in .NET and C# programming.
Web Development:
- Experience with ASP.NET MVC for web and API.
- Familiarity with ASP.NET Web Forms.
CMS and Frameworks:
- Expertise in Sitefinity CMS.
- Knowledge of SignalR for real-time functionality.
APIs and Protocols:
- Experience with ReST and SOAP based APIs.
- Familiarity with SAML, OpenIDConnect over RHSSO/Keycloak.
Database:
- General understanding of Windows Server and Internet Information Server.
- MSSQL database development skills.
Additional Skills (Nice-to-Have):
- Experience with API gateways.
- Frontend development skills, including Flexbox, Bootstrap, CSS, HTML, and JavaScript.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at careers.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
- Maintain and enhance the functionality of the existing eBS ServicePortal/SHS web portal.
- Oversee the ongoing maintenance of the MMP Service, focusing on seamless integration with SAP.
- Ensure the stability and performance of the TASK Merchant Portal, allowing customers to download invoices and manage users effectively.
Development of New Features:
- Collaborate with the team to develop new features for the existing portal systems.
- Participate in the design and implementation of enhancements to the MMP Service and TASK Merchant Portal.
Systems and Modules:
- eBS ServicePortal/SHS:
- Web portal based on CMS Sitefinity by Progress.
- Utilizes ASP.NET MVC, C#, and Sitefinity framework.
- Server-side rendering of widgets.
MMP Service:
- Interfaces with SAP for registration processes and post-box functionality.
- Base technology includes ASP.NET and C#.
TASK Merchant Portal:
- ASP.NET MVC, C# based web portal.
- Allows customers to download invoices and manage users.
Keycloak – Identity Provider:
- Integration with Identity Provider for secure authentication.
- Uses technologies such as SAML, OpenIDConnect over RHSSO/Keycloak.
CI/CD:
- Utilize tools such as TeamCity (build server), Octopus Deploy (deployment server), and Artifactory (NuGet and deployment artifact repository) for continuous integration and deployment.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
- Capability to understand and work with existing code bases.
- Ability to improve and enhance different parts of the system.
Programming Languages:
- 4+ Years experience in .NET and C# programming.
Web Development:
- Experience with ASP.NET MVC for web and API.
- Familiarity with ASP.NET Web Forms.
CMS and Frameworks:
- Expertise in Sitefinity CMS.
- Knowledge of SignalR for real-time functionality.
APIs and Protocols:
- Experience with ReST and SOAP based APIs.
- Familiarity with SAML, OpenIDConnect over RHSSO/Keycloak.
Database:
- General understanding of Windows Server and Internet Information Server.
- MSSQL database development skills.
Additional Skills (Nice-to-Have):
- Experience with API gateways.
- Frontend development skills, including Flexbox, Bootstrap, CSS, HTML, and JavaScript.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at careers.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Associate Consultant- delivery (Service Portal Developer)
Posted today
Job Viewed
Job Description
Associate Consultant- delivery (Service Portal Developer)
Date posted 01/11/ Location Pune | India, Chennai | India Company WorldlineThis is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
Development of New Features:
Systems and Modules:
MMP Service:
TASK Merchant Portal:
Keycloak – Identity Provider:
CI/CD:
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
Programming Languages:
Web Development:
CMS and Frameworks:
APIs and Protocols:
Database:
Additional Skills (Nice-to-Have):
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
Associate Consultant- delivery (Service Portal Developer)
Posted today
Job Viewed
Job Description
Associate Consultant- delivery (Service Portal Developer)
Date posted 01/11/ Location Pune | India, Chennai | India Company WorldlineThis is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
Development of New Features:
Systems and Modules:
MMP Service:
TASK Merchant Portal:
Keycloak – Identity Provider:
CI/CD:
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
Programming Languages:
Web Development:
CMS and Frameworks:
APIs and Protocols:
Database:
Additional Skills (Nice-to-Have):
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
Associate Consultant- delivery (Service Portal Developer)
Posted today
Job Viewed
Job Description
Associate Consultant- delivery (Service Portal Developer)
Date posted 01/11/ Location Pune | India, Chennai | India Company WorldlineThis is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
Development of New Features:
Systems and Modules:
MMP Service:
TASK Merchant Portal:
Keycloak – Identity Provider:
CI/CD:
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
Programming Languages:
Web Development:
CMS and Frameworks:
APIs and Protocols:
Database:
Additional Skills (Nice-to-Have):
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
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Service Delivery Manager (SOC Service)
Posted 8 days ago
Job Viewed
Job Description
This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.
Company Profile:
3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.
About the Role:
We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.
You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.
This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.
A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.
Key Responsibilities
- Preparing and presenting client operational reporting at monthly meetings
- Client SLAs and Reporting (including driving enhancements)
- Ensure L1 and L2 analysts are meeting SLA and following the procedures.
- Great report writing skills.
- Onboarding of new Clients.
- Continuously improve operations and client engagement.
- Continual Service Improvement Plans (CSIP) for client patch
- Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops
- Risk and Issue Management
- Problem Management
- Scope Management
- Change Management
- Major incident management
Skills and Experience:
- Minimum of 5 years of work experience in Service Management
- Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
- Experienced working in an MSP environment
- ITIL Service Management accreditation
- Proven experience with Incident response.
- Strong working knowledge of ITSM service delivery concepts
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated skills in time management ·
- Strategic thinking with a get-up-and-go attitude
- A willingness to work and adapt to a fast-growing & changing environment.
- Self-sufficiency and a high degree of autonomy.
- Ability to work within a team and achieve results through others
- Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
- Lead the incidents to resolution.
Desirable
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
- Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)
This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role
Service Delivery Manager (SOC Service)
Posted 8 days ago
Job Viewed
Job Description
Company Profile:
3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.
About the Role:
We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.
You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.
This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.
A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.
Key Responsibilities
Preparing and presenting client operational reporting at monthly meetings
Client SLAs and Reporting (including driving enhancements)
Ensure L1 and L2 analysts are meeting SLA and following the procedures.
Great report writing skills.
Onboarding of new Clients.
Continuously improve operations and client engagement.
Continual Service Improvement Plans (CSIP) for client patch
Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops
Risk and Issue Management
Problem Management
Scope Management
Change Management
Major incident management
Skills and Experience:
Minimum of 5 years of work experience in Service Management
Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
Experienced working in an MSP environment
ITIL Service Management accreditation
Proven experience with Incident response.
Strong working knowledge of ITSM service delivery concepts
Demonstrated ability to position and present at a C-suite level
Demonstrated ability to lead and collaborate with a multi-disciplined team
Demonstrated skills in time management ·
Strategic thinking with a get-up-and-go attitude
A willingness to work and adapt to a fast-growing & changing environment.
Self-sufficiency and a high degree of autonomy.
Ability to work within a team and achieve results through others
Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
Lead the incidents to resolution.
Desirable
Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)
This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role
Service Delivery Manager (SOC Service)
Posted today
Job Viewed
Job Description
This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.
Company Profile:
3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.
About the Role:
We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.
You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.
This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.
A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.
Key Responsibilities
- Preparing and presenting client operational reporting at monthly meetings
- Client SLAs and Reporting (including driving enhancements)
- Ensure L1 and L2 analysts are meeting SLA and following the procedures.
- Great report writing skills.
- Onboarding of new Clients.
- Continuously improve operations and client engagement.
- Continual Service Improvement Plans (CSIP) for client patch
- Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops
- Risk and Issue Management
- Problem Management
- Scope Management
- Change Management
- Major incident management
Skills and Experience:
- Minimum of 5 years of work experience in Service Management
- Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
- Experienced working in an MSP environment
- ITIL Service Management accreditation
- Proven experience with Incident response.
- Strong working knowledge of ITSM service delivery concepts
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated skills in time management ·
- Strategic thinking with a get-up-and-go attitude
- A willingness to work and adapt to a fast-growing & changing environment.
- Self-sufficiency and a high degree of autonomy.
- Ability to work within a team and achieve results through others
- Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
- Lead the incidents to resolution.
Desirable
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
- Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)
This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role