132 Department Head jobs in India
Senior Sales Manager -Department Head

Posted today
Job Viewed
Job Description
**Job Number** 25109701
**Job Category** Sales & Marketing
**Location** Fairfield by Marriott Jaipur, Jai Singh Highway, Jaipur, Rajasthan, India, 302016VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- **High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.**
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Understanding Market Opportunities & Driving Revenue**
- Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with group/catering counterpart to effectively manage the business opportunity.
- Responds to incoming group/catering opportunities for the property that are outside parameters of the .
- Handles all opportunities if property does not participate in an EBC.
- Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
- Focuses efforts on group/catering accounts with significant potential sales revenue.
- Develops effective group/catering sales plans and actions.
- Designs, develops and sells creative catered events.
- Maximizes revenue by upselling packages and creative food and beverage.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for each property based on market conditions and individual property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
**Providing Exceptional Customer Service**
- Handles complex business with significant revenue potential as well as significant customer expectations.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Provides excellent customer service in order to grow share of the account.
- Executes brand's Customer Service Standards and property's Brand Standards.
- Executes and supports the business Customer Service Standards and property's Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Building Successful Relationships**
- Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Manages and develops relationships with key internal and external stakeholders.
- Uses sales resources and administrative/support staff.
**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Senior Sales Manager -Department Head
Posted today
Job Viewed
Job Description
JOB SUMMARY
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the .
• Handles all opportunities if property does not participate in an EBC.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.
• Executes brand’s Customer Service Standards and property’s Brand Standards.
• Executes and supports the business Customer Service Standards and property’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
• Works collaboratively with off-property sales channels (., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff.
Additional Responsibilities
• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (., generating proposal, writing contract, customer correspondence).
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Assistant Finance Controller-Department Head

Posted today
Job Viewed
Job Description
**Job Number** 25111917
**Job Category** Finance & Accounting
**Location** Fairfield by Marriott Jaipur, Jai Singh Highway, Jaipur, Rajasthan, India, 302016VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Assistant Controller manages the day-to-day operation of the Accounting Office. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control.
**CANDIDATE PROFILE**
**Education and Experience**
- 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting in Management of Accounting Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees internal, external and regulatory audit processes.
- Ensures that regular on-going communication occurs with employees to create awareness of business objectives, communicate expectations, and recognize performance.
- Celebrates successes by publicly recognizing the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees.
- Provides excellent leadership (e.g., differentiates top performers, fosters teamwork and encourages work/life balance).
- Ensures employees establish and maintain open, collaborative relationships within their team.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Ensures property policies are administered fairly and consistently.
- Utilizes an "open door" policy.
- Solicits employee feedback.
**Managing Projects and Policies**
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Ensures that the P&L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner.
- Reconciles balance sheet.
- Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued.
- Ensures compliance with standard and local operating procedures (SOPs and LSOPs).
- Ensures account balances are supported by appropriate documentation in accordance with SOPs.
- Reviews audit issues and makes corrections as necessary.
- Ensures property permits, licenses and if applicable vendor contracts are current.
- Leverages centralized accounting processes and shared services.
**Demonstrating and Applying Accounting Knowledge**
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Keeps up-to-date technically and applying new knowledge to your job.
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Leverages technology and effectively uses information systems and tools to generate financial reports and provide managers with analytical support to drive decision-making.
**Proving Financial Information and Guidance to Others**
- Informs and/or updates the executives, the peers and the subordinates on relevant financial information in a timely manner.
- Attends critique meetings to review information with management team.
- Advises the Director of Finance on existing and evolving operating/financial issues.
- Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
- Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
**Maintaining Finance and Accounting Goals**
- Submits reports in a timely manner, ensuring delivery deadlines.
- Ensures profits and losses are documented accurately.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
- Supports a strong accounting & operational control environment to safeguard assets, improve operations and profitability and manage business risks.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Assistant Finance Controller-Department Head
Posted today
Job Viewed
Job Description
JOB SUMMARY
The Assistant Controller manages the day-to-day operation of the Accounting Office. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control.
CANDIDATE PROFILE
Education and Experience
• 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.
CORE WORK ACTIVITIES
Assisting in Management of Accounting Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees internal, external and regulatory audit processes.
• Ensures that regular on-going communication occurs with employees to create awareness of business objectives, communicate expectations, and recognize performance.
• Celebrates successes by publicly recognizing the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees.
• Provides excellent leadership (., differentiates top performers, fosters teamwork and encourages work/life balance).
• Ensures employees establish and maintain open, collaborative relationships within their team.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensures property policies are administered fairly and consistently.
• Utilizes an "open door" policy.
• Solicits employee feedback.
Managing Projects and Policies
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Ensures that the P&L is accurate (., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner.
• Reconciles balance sheet.
• Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued.
• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).
• Ensures account balances are supported by appropriate documentation in accordance with SOPs.
• Reviews audit issues and makes corrections as necessary.
• Ensures property permits, licenses and if applicable vendor contracts are current.
• Leverages centralized accounting processes and shared services.
Demonstrating and Applying Accounting Knowledge
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Keeps up-to-date technically and applying new knowledge to your job.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Leverages technology and effectively uses information systems and tools to generate financial reports and provide managers with analytical support to drive decision-making.
Proving Financial Information and Guidance to Others
• Informs and/or updates the executives, the peers and the subordinates on relevant financial information in a timely manner.
• Attends critique meetings to review information with management team.
• Advises the Director of Finance on existing and evolving operating/financial issues.
• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Maintaining Finance and Accounting Goals
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Supports a strong accounting & operational control environment to safeguard assets, improve operations and profitability and manage business risks.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Associate Director of Sales-Department Head

Posted today
Job Viewed
Job Description
**Job Number** 25112084
**Job Category** Sales & Marketing
**Location** Fairfield by Marriott Jaipur, Jai Singh Highway, Jaipur, Rajasthan, India, 302016VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
No Standard Job Description Available.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Executive Director, Department Head, Business Management Support, Central Operation Office
Posted today
Job Viewed
Job Description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels
Job Purpose
This is a Management position in DTI to take responsibility for running the enabling functions of the organization and will have multiple Team Heads reporting into this role. General Procurement, Real Estate & Administration, BCM, Risk & Info Security, Tech Services, Legal Compliance & Secretarial, Strategic & Marketing Communications, Innovation & Central PMO are all the support organizations reporting into the role.
Role will require constant positive engagement with the CEO, T&O Department Heads in DTI, Functional leads in India – to ensure smooth functioning of all teams, be the trusted advisor & ensure DTI objectives are met.
This is a people manager role handling direct reports of 10 VPs & above and overall team size of 40+ perm hires & ~ 40 contract staff, to ensure optimal function of the organization.
Key Accountabilities:
Job Duties & responsibilities:
Requirements
Core Competencies:
Primary Location
:India-Telangana-Hyderabad - DAH2Job
:COO Office/Business Mgt & SupportSchedule
:RegularEmployee Status
:Full-time:Job Posting
:Jul 17, 2025, 9:21:22 AMDepartment Manager
Posted 8 days ago
Job Viewed
Job Description
JOB DESCRIPTION
Role: Department Manager
Reporting To: Unit Head
People Reporting To DM: Customer Care Associates
Qualification: Graduate/MBA/PGDBM
Experience: Min.1 year Managerial experience
Salary: Upto 5000 p.a
Key Deliverables
Achievement of Budgeted Plan
- Works out action plans/tactics to match requirement
Competition mapping
- Identifies parameters to track competition
- Builds resources and databases of information on an ongoing basis by networking
- Creates an index and updates it
Inventory Management
- Does process mapping for movement of stocks from receiving bay to floor
- Initiates stock-takes as per the agreed and laid down procedure
- Ensures effective displays with the objective of achieving greater number of stock turns
- Plans for perpetual inventory
Customer care/customer service
- Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
- Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances
Customer feedback
- Sets up mechanism for recording of verbal complaints / suggestions
- Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
- Ensures in service recovery within agreed time-line (72 hours)
- Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
Manpower availability
- Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
Floor presentation
- Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
- Communicates the above to supervisors
Arrangement of stock in space allocated as per plan
- Creates display plan of merchandise for his sections on the basis of underlying principles
- Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
Analysis and reporting
- Analyzes available data, identifies causes and suggests solutions
- Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
- Ensures compliance
Shrinkage control
- Identifies most pilfered products and common methods of pilferage
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Department Manager
Posted 6 days ago
Job Viewed
Job Description
Role: Department Manager
Reporting To: Unit Head
People Reporting To DM: Customer Care Associates
Qualification: Graduate/MBA/PGDBM
Experience: Min.1 year Managerial experience
Salary: Upto 5000 p.a
Key Deliverables
Achievement of Budgeted Plan
Works out action plans/tactics to match requirement
Competition mapping
Identifies parameters to track competition
Builds resources and databases of information on an ongoing basis by networking
Creates an index and updates it
Inventory Management
Does process mapping for movement of stocks from receiving bay to floor
Initiates stock-takes as per the agreed and laid down procedure
Ensures effective displays with the objective of achieving greater number of stock turns
Plans for perpetual inventory
Customer care/customer service
Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances
Customer feedback
Sets up mechanism for recording of verbal complaints / suggestions
Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
Ensures in service recovery within agreed time-line (72 hours)
Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
Manpower availability
Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
Floor presentation
Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
Communicates the above to supervisors
Arrangement of stock in space allocated as per plan
Creates display plan of merchandise for his sections on the basis of underlying principles
Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
Analysis and reporting
Analyzes available data, identifies causes and suggests solutions
Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
Ensures compliance
Shrinkage control
Identifies most pilfered products and common methods of pilferage
Department Manager
Posted today
Job Viewed
Job Description
JOB DESCRIPTION
Role: Department Manager
Reporting To: Unit Head
People Reporting To DM: Customer Care Associates
Qualification: Graduate/MBA/PGDBM
Experience: Min.1 year Managerial experience
Salary: Upto 5000 p.a
Key Deliverables
Achievement of Budgeted Plan
- Works out action plans/tactics to match requirement
Competition mapping
- Identifies parameters to track competition
- Builds resources and databases of information on an ongoing basis by networking
- Creates an index and updates it
Inventory Management
- Does process mapping for movement of stocks from receiving bay to floor
- Initiates stock-takes as per the agreed and laid down procedure
- Ensures effective displays with the objective of achieving greater number of stock turns
- Plans for perpetual inventory
Customer care/customer service
- Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
- Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances
Customer feedback
- Sets up mechanism for recording of verbal complaints / suggestions
- Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
- Ensures in service recovery within agreed time-line (72 hours)
- Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
Manpower availability
- Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
Floor presentation
- Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
- Communicates the above to supervisors
Arrangement of stock in space allocated as per plan
- Creates display plan of merchandise for his sections on the basis of underlying principles
- Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
Analysis and reporting
- Analyzes available data, identifies causes and suggests solutions
- Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
- Ensures compliance
Shrinkage control
- Identifies most pilfered products and common methods of pilferage
Department manager
Posted today
Job Viewed
Job Description
Posted on 07/02/2025
Mission
What’s Décathlon Mobility Project ( this won't change for all the templates the same)
You are already a member of this huge family named Decathlon: You love to go further and have a more important impact in this company. Challenges are part of your life. You love to travel, You love discovering a new culture, and new people. Definitely, you love to make sport accessible to many.
Decathlon loves your skills, and your commitment gives you the chance to experience a new challenge. Love your development as a human being and as a professional.
The ambition of the internal mobility project is to give you the chance to achieve your goal nationally or internationally. To Décathlon to keep your skill and keep growing the Decathlon projects around the world
Project description (has to be changed, personalized according to each offer)
We are looking for a sport leader coach for our store. It’s located in Bangalore, near Hennur Road. The store was opened in 2020, it’s our biggest store in Bangalore, 2000 square meters. The turnover in 2020 was 30cr, in 2021 35cr, and 2022 38cr.
The new leader will have a really good challenge in 2023. We expect a turnover of 42cr and an increase in our basket from 1900 rupees to 2100 rupees and an increase in the number of customers from the area 15-25 minutes from the store.
The population of Bangalore is XXX lakhs of people and other pieces of information
Responsibilities / Missions :
Profile
You are co-opted by your leader and are successful in your current job
If you are interested by this position, just let your leader know and then follow the steps to apply