354 Department Manager jobs in India

As a section manager in one of our stores, you will be responsible for the following

duties:

a) Customer Service Management

To understand, anticipate and satisfy the needs of a customer, to have an active

presence at the point of sale, and to be responsible for the correct handling of

complaints and returns.

b) Product Management

Correctly controlling the product in your section to meet sales objectives assigned

by direction, and to transmit the relevant information in terms of the product, to

make orders effectively, to have an active presence and help organise the process

of receiving merchandise, to be responsible for optimising the stock.

c) Section image

To guarantee a correct image for their team and their section, to be responsible for

applying merchandise criteria to their section, to help the store manager with the

maintenance and cleanliness of the store.

d) Staff Management

To select, train, develop, maintain and organise the store team. To be responsible

for selecting the best people for the post, and help with their integration into the

company, to organise personnel and control budgets for internal personnel.

e) Budget control

To control and protect all store assets, to inform the store manager about the

provision of material for their section, to organise the inventory and control wastage in

their section in line with the objectives of the company, and to be responsible for

complying with all the rules for using the cash registers and the administrative

procedures of the company

Your role is to connect the product with the people.

Every decision you make has intention. You interpret. You provoke. You guide the eye and shape how each collection is experienced.

You know that a good display sells – but above all, it inspires.

You stay tuned into what’s happening in fashion, in the store, in the street. You know what we0re selling, read the space, understand the commercial rhythm and respond.

You coordinate the team, align criteria, and support decisions.

Your vision brings the product to life.

We offer you a competitive salary. Training from day one and real opportunities to grow.

Here, you’ll find the space and the team to keep growing with your own vision. We offer a place where learning is part of the everyday, and where there’s room to contribute, make mistakes, and evolve.

This can be the beginning of your story with us.

Role & responsibilities

1. Drive department-wise apparel sales by monitoring performance, achieving daily/weekly/monthly targets, and ensuring high conversion rates.

2. Lead, motivate, and train the department staff (fashion advisors, floor executives) to deliver exceptional customer service and maintain brand standards.

3. Ensure timely stock availability, effective product placement, and adherence to visual merchandising guidelines for apparel collections.

4. Maintain accurate stock levels, track inward/outward movement, and implement shrinkage control measures in line with company SOPs.

5. Enhance customer satisfaction by addressing queries, resolving complaints efficiently, and ensuring a seamless shopping experience.

Job Purpose
Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications
Graduation/ Post Graduation

Key Responsibilities
Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.

Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.

Address field requirements with well-thought-out solutions to consistently meet department targets.

Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.

Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.

Analyze store sales performance and take necessary actions to meet objectives.

Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.

Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

Identify and develop successors for critical positions within the department.

Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.

Engage with customers to gather feedback on service and processes, continuously improving based on their input.

Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators
Gross Margin, SOH

Segment & Brand mix

Discount Management

Brand share

Finance- Paper/card VM Implementation

Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.

Customer Experience - VOC - Participation, score, SQA, complaints, People Management.

Business Acumen -Profitability, Competition.

Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

• Functional Competencies

Operational Effectiveness

Finance Management

Analysis and Problem Solving

Results Orientation

• Behavioural Competencies

Self-Development

Emotional Intelligence

Customer Service Orientation

People Management

Communication

Teamwork and Collaboration

• Handle customer and employee issues

• Oversee operations, including maintenance, cleanliness, and efficiency

• Ensure that security and safety regulations are met

• Keep track of monthly, quarterly, and yearly goals

• Work with management to assess and improve processes and policies

• Monitor and report on revenue and cash flow

• Enforce company policies

• Train new hires

• Address employee complaints or performance issues as needed

• Check in with employees regularly to determine satisfaction

• Schedule shifts

• Help management create the department's budget

• Address customer issues and complaints

• Schedule regular maintenance and cleaning of facilities

• Meet regularly with upper management to stay informed on company issues

• Oversee security of the facility

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person

Department Manager - Samoh

Key Responsibilities

Sales and Business Growth

: Drive sales performance by meeting daily, weekly, and monthly targets for the department.

Team Leadership

: Lead, motivate, and coach sales associates and other department staff, conducting team briefings, one-on-ones, and performance reviews.

Customer Experience

: Foster an engaging environment, provide product knowledge, offer styling suggestions, and build customer relationships to ensure high standards of customer service.

Visual Merchandising

: Execute visual merchandising plans, ensuring product display and store presentation align with brand guidelines to attract customers.

Inventory Management

: Oversee stock rotation, manage product replenishment, and ensure accurate inventory levels and product visibility on the floor.

Operations

: Ensure adherence to store procedures, support daily operational tasks like opening/closing and stock counts, and manage staff scheduling.

Loss Prevention

: Implement and maintain loss prevention strategies and safety protocols.

Reporting

: Monitor and report on key performance indicators (KPIs) such as conversion rates, units per transaction (UPT), and average transaction value (ATV).

Key Qualifications & Skills

Experience

: Prior experience in fashion retail management is often a requirement.

Leadership Skills

: Strong ability to lead, motivate, and develop a team.

Commercial Acumen

: Deep understanding of fashion trends and commercial strategy.

Customer Service

: Exceptional skills in delivering excellent customer service.

Analytical Skills

: Ability to understand and manage sales data and KPIs.

Communication

: Excellent communication skills for team and customer interactions.

Job Type: Full-time

Pay: ₹30, ₹38,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Roles and Responsibilities

• Manage daily operations of a retail store, ensuring efficient floor management and category management.
• Develop sales strategies to achieve targets, including planning and executing promotions.
• Lead a team of sales associates, providing guidance on customer service standards and performance expectations.
• Analyze sales data to identify trends and opportunities for improvement.
• Maintain high levels of product knowledge to effectively communicate with customers.

Job Purpose
Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications
Graduation/ Post Graduation

Key Responsibilities
Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.

Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.

Address field requirements with well-thought-out solutions to consistently meet department targets.

Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.

Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.

Analyze store sales performance and take necessary actions to meet objectives.

Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.

Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

Identify and develop successors for critical positions within the department.

Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.

Engage with customers to gather feedback on service and processes, continuously improving based on their input.

Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators
Gross Margin, SOH

Segment & Brand mix

Discount Management

Brand share

Finance- Paper/card VM Implementation

Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.

Customer Experience - VOC - Participation, score, SQA, complaints, People Management.

Business Acumen -Profitability, Competition.

Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

• Functional Competencies

Operational Effectiveness

Finance Management

Analysis and Problem Solving

Results Orientation

• Behavioural Competencies

Self-Development

Emotional Intelligence

Customer Service Orientation

People Management

Communication

Teamwork and Collaboration

RESPONSIBILITY 1

I develop, motivate and take care of my team

• I recruit the right personality
• I plan the
  structure

of my team linked to my commercial strategy and economic activity.
- I recruit the right personality consistent with the
fundamentals of recruitment

.

• I encourage my team to be autonomous
• I ensure effective
  integration/onboarding

of teammates with clear responsibilities.
- I make sure each teammate has a
mission

which is co-validated
- I encourage and utilize
collective intelligence

(Team meetings, encourage collective decision making).
- I make the necessary tools and training accessible for my team to perform in their responsibility

• I accompany the development of my team
• I meet each of my teammates individually once every 4 weeks for his/her
  IDM.
• I guarantee a
  mid year meeting

and an
Annual Meeting

for each individual at the right moment.

• I keep my team motivated and engaged
• We do
  sport

and celebrate victories
- I give kind and demanding
feedback

at the right time

RESPONSIBILITY 2

I am responsible for the business growth of my perimeter

• I build the Local Sport Project(LSP) of my sport in my perimeter
• I lead the
  Local Sport Project (LSP)

by aligning market needs across both
physical and digital

channels.
- I co-write and educate my team to ensure understanding and
commitment to the LSP

.

• I forecast and manage my business activities
• I accurately forecast business activities and manage expenses
  (Piloting and PNL)
• I manage team availability
  (Roster Management)

.
- I Implement strategies to
enhance business efficiency

, optimizing
stock availability

and ensuring seamless integration across
offline and online

channel

• My Layout is welcoming, seductive and engaging.
• I build and manage the
  department mass plan

aligned with the store commercial plan
- My layout promotes the full product/services range
online and offline

aligned with my LSP
- I boost the
circular offer

sales in my perimeter

RESPONSIBILITY 3

I manage the responsibility of Captain of the day (Daily Manager)

• I am the in charge for the full store on the day
  (commercial and operations)
• I coordinate the
  availability of teammates

for the
business

and ensure
customer satisfaction
- I set the
business expectations

and
available with the teammates

to achieve it on the day.