31 Department Manager jobs in India

JOB DESCRIPTION

Role: Department Manager (Home Stop)

Reporting To: Unit Head

People Reporting To DM: Customer Care Associates

Qualification: Graduate/MBA/PGDBM

Experience: Min.1 year Managerial experience

Salary: Upto p.a

Key Deliverables

Achievement of Budgeted Plan

• Works out action plans/tactics to match requirement

Competition mapping

• Identifies parameters to track competition
• Builds resources and databases of information on an ongoing basis by networking
• Creates an index and updates it

Inventory Management

• Does process mapping for movement of stocks from receiving bay to floor
• Initiates stock-takes as per the agreed and laid down procedure
• Ensures effective displays with the objective of achieving greater number of stock turns
• Plans for perpetual inventory

Customer care/customer service

• Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
• Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances

Customer feedback

• Sets up mechanism for recording of verbal complaints / suggestions
• Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
• Ensures in service recovery within agreed time-line (72 hours)
• Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)

Manpower availability

• Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly

Floor presentation

• Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
• Communicates the above to supervisors

Arrangement of stock in space allocated as per plan

• Creates display plan of merchandise for his sections on the basis of underlying principles
• Communicates the display plan and the underlying principles to the supervisors for the purpose of execution

Analysis and reporting

• Analyzes available data, identifies causes and suggests solutions
• Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
• Ensures compliance

Shrinkage control

• Identifies most pilfered products and common methods of pilferage

Job Title: Department Manager – Apparel

Role Summary:

Lead an apparel department to achieve sales and profitability targets while ensuring excellent customer experience, high standards of merchandising, and smooth operations.

Key Responsibilities:

• Drive sales, margin, and revenue targets for the department.
• Ensure visual merchandising standards are maintained.
• Recruit, train, supervise and motivate department staff.
• Deliver excellent customer service; resolve escalated issues.
• Execute standard operating procedures (SOPs) and maintain store policies.

Qualifications & Skills:

• 3‑5 years as a department manager experience in apparel/retail, with some team leading.
• Good understanding of retail metrics, stock, sales reporting.
• Strong communication, leadership, and organizational skills.
• Customer‑focused, with a flair for fashion/visual presentation.

Note: only shortlisted candidates will be contacted.

Apply Now:

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Job Purpose

Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

   Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.

   Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.

   Address field requirements with well-thought-out solutions to consistently meet department targets.

   Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.

   Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.

   Analyze store sales performance and take necessary actions to meet objectives.

   Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.

   Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

   Identify and develop successors for critical positions within the department.

   Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.

   Engage with customers to gather feedback on service and processes, continuously improving based on their input.

   Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators

   Gross Margin, SOH

   Segment & Brand mix

   Discount Management

   Brand share

   Finance- Paper/card VM Implementation

   Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.

   Customer Experience - VOC - Participation, score, SQA, complaints, People Management.

   Business Acumen -Profitability, Competition.

   Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

   Operational Effectiveness

   Finance Management

   Analysis and Problem Solving

   Results Orientation

2. Behavioural Competencies

   Self-Development

   Emotional Intelligence

   Customer Service Orientation

   People Management

   Communication

   Teamwork and Collaboration

Job Title: Department Manager

Location: Jalandhar , Noida

Reports To: Department Manager

Job Type: Full-time

We are looking for a Department Manager to lead a section of our retail store. You will be responsible for managing staff, helping customers, keeping the department organized, and meeting sales goals.

• Lead and support your team
• Make sure customers have a great experience
• Manage stock and keep shelves full and tidy
• Help reach sales targets
• Organize staff schedules
• Train new team members
• Keep the department clean and safe
• Report issues or improvements to the Store Manager

• Experience working in retail (supervisory experience is a plus)
• Good communication and leadership skills
• Customer-focused and friendly
• Able to multitask and stay organized
• Comfortable using store systems and computers
• Willing to work weekends, evenings, and holidays

Company Overview

Reliance Digital, a division of the Reliance Retail Group, is a leader in the Consumer Electronics, Durables, IT & Telecom retail industry with more than 1300 stores across India. Dedicated to delivering the latest in technology at competitive prices, Reliance Digital provides customers with exceptional shopping experiences both in-store and online. Supported by Reliance ResQ, all products are backed with comprehensive service solutions, ensuring peace of mind for every purchase.

Job Overview

The Department Manager at Reliance Digital will oversee various functions in a retail setting, primarily focusing on improving customer satisfaction, maximizing sales, and enhancing operational efficiency. This mid-level, full-time role is located in Chennai and requires candidates to bring 4 to 6 years of relevant work experience.

Qualifications and Skills

• Proven team leadership experience, demonstrating the ability to inspire and drive a team towards achieving operational goals.
• Solid sales management skills with a track record of meeting revenue goals and enhancing store performance through strategic sales techniques.
• Experience in effective inventory management including stock control, loss prevention, and order replenishment processes to maintain optimal product levels.
• Strong customer service orientation, ensuring exceptional shopping experiences and proactively resolving consumer issues.
• In-depth knowledge of retail operations, with expertise in optimizing processes to enhance efficiency and customer satisfaction.
• Proficiency in visual merchandising, creating appealing displays that align with brand standards and boost product sales.
• Business development acumen, identifying new opportunities for growth and developing strategies to expand customer base and enhance market presence.
• Comprehensive knowledge of electronics products, staying updated with industry trends and providing informed recommendations to customers.

Roles and Responsibilities

• Manage daily operations of the department, ensuring efficient workflow and adherence to company policies and procedures.
• Lead, mentor, and train staff to cultivate a motivated, high-performing team that consistently meets sales and service objectives.
• Monitor sales performance, analyzing metrics to develop action plans that enhance sales growth and improve conversion rates.
• Coordinate inventory processes, maintaining appropriate stock levels and minimizing shrinkage through robust control measures.
• Implement and maintain visual merchandising standards, ensuring attractive, customer-focused displays that promote product sales.
• Ensure the highest level of customer satisfaction by addressing issues promptly and implementing service improvement initiatives.
• Identify business opportunities and collaborate with the team to develop strategies that enhance the store's market presence and customer engagement.
• Continuously update product knowledge to provide valuable insights and recommendations to customers and staff regarding the latest electronics offerings.

Company Overview

Reliance Retail, India's largest and fastest growing retailer, offers a unique omni-channel presence across Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma, and Connectivity. Established in 2006, we provide unparalleled value, quality, and shopping experiences through a network of over 15,000 stores and diverse digital platforms. Our dedication to innovation, customer service, and strategic partnerships make us the preferred partner for leading brands. Visit us at our website .

Job Overview

We are seeking a proactive Department Manager to join our team in Nashik or Pune. This mid-level, full-time position requires candidates with 4 to 6 years of experience to oversee daily operations, drive sales, and deliver exceptional customer experiences. Your expertise in team leadership, product understanding, and store management will contribute to sustaining Reliance Retail's market dominance and growth trajectory.

Qualifications and Skills

• Proven team leadership experience, with the ability to motivate and guide teams toward achieving sales and operational excellence.
• Comprehensive understanding of store product range, with the ability to communicate product benefits effectively to customers.
• Strong team leading and management skills, fostering a positive and productive workplace environment.
• Exceptional store marketing strategies to enhance customer engagement and drive sales.
• Expertise in customer management, with a focus on addressing customer needs and enhancing their shopping experience.
• In-depth knowledge of store operations, ensuring efficient workflow and retail best practices are maintained.
• Strong analytical skills to interpret sales and performance data and derive actionable insights.
• Proficiency in SAP and MS Office to manage store data, reporting, and communications effectively.

Roles and Responsibilities

• Lead and supervise the department team to achieve sales targets and customer satisfaction goals.
• Oversee day-to-day store operations, ensuring an optimal customer shopping experience in alignment with the companys standards.
• Implement effective merchandising and marketing strategies to maximize sales and profitability.
• Develop and maintain strong relationships with suppliers and brand partners to optimize product offerings.
• Analyze sales reports and customer feedback to identify areas for improvement and implement corrective actions.
• Ensure the store's compliance with all health and safety regulations and company policies.
• Coordinate with various departments to ensure stock levels are maintained to meet customer demand.
• Conduct regular team meetings to communicate store objectives, updates, and motivate staff toward achieving collective goals.

Company Overview

Reliance Retail is India's largest and fastest growing retailer, offering a diversified omni-channel presence with integrated store concepts and digital platforms. Founded in 2006, the company serves over 193 million customers across the country, providing superior products and an unmatched shopping experience across various categories. Its extensive network of over 15,000 stores, supported by a strong supply chain and technology, ensures exceptional service delivery. For more information, visit Reliance Retail .

Job Overview

The Department Manager at Reliance Retail will be responsible for overseeing daily operations in their assigned department, ensuring efficient service, and maximizing profitability. This is a full-time, mid-level position located in Noida, Delhi, and Rohini. Candidates should have between 4 and 6 years of experience in retail management. The role demands proficiency in product understanding, team leadership, visual merchandising, customer management, and store operations.

Qualifications and Skills

• Minimum of 4-6 years of experience in retail management, demonstrating a solid track record of successful department leadership.
• Strong product understanding to effectively manage the assortment and ensure appropriate stock levels at the store.
• Proven team leading and management skills with the ability to inspire and motivate staff for optimal performance.
• Proficient understanding of visual merchandising techniques to enhance product appeal and maximize sales impact.
• Experience in store marketing and promotional activities to drive customer engagement and increase foot traffic.
• Strong customer management skills to ensure exceptional service and resolve customer issues swiftly and effectively.
• Proficiency in store operations management with a focus on improving efficiency and reducing operational costs.
• Strong analytical skills with experience in using SAP and MS Office for planning, budgeting, and reporting purposes. (Mandatory skill)

Roles and Responsibilities

• Oversee all aspects of department operations, from staff management to inventory control and customer service excellence.
• Ensure the department meets its sales and profit targets by managing resources efficiently and optimizing performance.
• Develop and implement strategic plans for product displays and merchandising to attract and retain customers.
• Conduct regular store audits to monitor compliance with established standards and identify areas for improvement.
• Coordinate with marketing teams to plan and execute in-store promotions and seasonal events effectively.
• Provide leadership and training to department staff, fostering a culture of teamwork and continuous improvement.
• Collaborate with upper management to develop, implement, and communicate store policies and procedures.
• Analyze sales reports and customer feedback to make informed decisions that enhance the customer shopping experience.

Company Overview

Reliance Retail is India's largest and fastest-growing retailer, known for its diversified omni-channel presence. Founded in 2006, the company revolutionizes retail by providing outstanding value, superior quality products, and an unmatched shopping experience across Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma, and Connectivity. With a customer base of over 193 million and 15,000+ stores, Reliance Retail is committed to improving stakeholders' lives through strategic growth and strong brand partnerships. For more information, visit our website .

Job Overview

We are seeking a dedicated Department Manager to join our mid-level management team across various locations including Ballari, Gadag, Vijayapura, Bidar, Raichur, Mangaluru, and Belagavi. This full-time role requires overseeing daily store operations and ensuring that our retail objectives are consistently met. As a Department Manager, you will play a vital role in maintaining efficient supply chain management and enhancing the overall shopping experience for our valued customers.

Qualifications and Skills

• Proven experience in inventory management, ensuring optimal stock levels and reducing excess inventory.
• Strong knowledge of store operations, focusing on efficient processes and enhancing customer satisfaction.
• Effective management of inbound and outbound logistics, ensuring timely delivery and distribution of products.
• Solid understanding of supply chain management principles to support seamless operations across departments.
• Excellent leadership skills to motivate a team towards achieving sales targets and enhancing service quality.
• Ability to analyze sales and performance data to drive strategic decisions for the department's success.
• Strong communication skills to liaise with various stakeholders, including customers, suppliers, and team members.
• Problem-solving abilities to address and resolve operational challenges in a fast-paced retail environment.

Roles and Responsibilities

• Overseeing daily operations of the department to ensure a high level of customer satisfaction and efficient services.
• Managing inventory by conducting regular audits and implementing strategies to optimize stock levels.
• Coordinating with suppliers and logistics partners to ensure timely delivery and stocking of products.
• Leading, motivating, and developing the department team to achieve sales targets and operational goals.
• Analyzing sales data and market trends to make informed decisions about product assortment and pricing.
• Implementing store policies and procedures to maintain a safe and efficient shopping environment.
• Resolving customer complaints and issues effectively, enhancing the overall customer experience.
• Collaborating with other departments to support company-wide initiatives and enhance sales opportunities.

Company Overview

Reliance Retail, India's leading retailer, offers a dynamic omni-channel presence with integrated store concepts and digital commerce platforms. Established in 2006, the company excels in consumer satisfaction by delivering superior quality products and a top-notch shopping experience. With the largest store network in the nation and operations in over 7,000 cities, Reliance Retail is committed to enhancing financial income and job security for millions, supported by a vast selection of brand partners and robust infrastructure.

Job Overview

We are seeking a dynamic Department Manager to join our team at Reliance Retail. This mid-level, full-time position is available in the locations of Ballari, Gadag, Mysuru, Bidar, Raichur, Mangaluru, and Vijayapura. The ideal candidate will manage and drive store operations, ensuring seamless coordination between various departments. The role requires strong leadership skills with a focus on sales, operations, and customer satisfaction.

Qualifications and Skills

• Proven experience in team building, fostering a collaborative and high-performance work environment.
• Demonstrated expertise in sales with a track record of meeting or exceeding sales targets consistently.
• Strong operational knowledge to efficiently manage store operations and drive improvements in processes.
• Hands-on experience in inventory management, ensuring optimal stock levels and minimizing shrinkage.
• Exceptional customer service skills with a commitment to providing outstanding consumer experiences.
• Ability to manage multiple locations, ensuring consistent operational standards across stores.
• Excellent communication skills to effectively interact with team members, customers, and stakeholders.
• Must have the ability to analyze sales reports and translate insights into actionable strategies.

Roles and Responsibilities

• Oversee daily store operations, ensuring adherence to company policies and high standards of service.
• Lead, train, and motivate staff to achieve departmental goals and maintain a productive work environment.
• Develop and implement sales strategies to meet revenue targets while optimizing customer satisfaction.
• Monitor inventory levels, coordinate with suppliers, and manage product replenishment to prevent stockouts.
• Handle customer inquiries, solve problems effectively, and ensure a positive shopping experience.
• Conduct regular performance evaluations and provide feedback to drive continuous improvement.
• Prepare and analyze sales reports, using data to guide decision-making and forecast future sales.
• Coordinate with other departments to ensure seamless store operations and contribute to the company's growth.