697 Department Store jobs in India

Company Overview

7-Eleven is a globally recognized brand that operates a chain of convenience stores. In India, 7-Eleven provides a unique shopping experience by offering a variety of everyday items and services, ensuring convenience and customer satisfaction. With a focus on local customer needs, 7-Eleven India aims to deliver a seamless shopping experience.

Job Overview

As a Store Associate at 7-Eleven India, you will play a vital role in the day-to-day operations of the store. Your contribution will ensure that all customers receive friendly and efficient service, contributing to the overall success and reputation of 7-Eleven in the marketplace.

Qualifications and Skills

• 12th Pass Fresher
• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to work flexible shifts, including evenings and weekends.
• Well groomed.
• Reliable & honest.
• Multi-tasker.

Roles and Responsibilities

• Manage daily store operations effectively.
• Provide friendly and efficient customer service.
• Accurately handle POS transactions and cash handling tasks.
• Order and stock merchandise in alignment with store requirements.
• Ensure the store is kept clean, performing tasks such as floor cleaning, deep cleaning, toilet cleaning, and maintaining the guest area.
• Comply with all company SOPs and policies to maintain standards.

• Providing exceptional customer service through live chat, email, and phone support for online shoppers.
• Assisting customers with product inquiries, order placement, and tracking information.
• Resolving customer issues and complaints efficiently and professionally.
• Processing online orders accurately and ensuring timely dispatch.
• Maintaining product knowledge and staying updated on current promotions.
• Gathering customer feedback to help improve products and services.
• Collaborating with the e-commerce and operations teams to ensure a smooth customer journey.
• Managing customer returns and exchanges according to company policy.
• Contributing to a positive and supportive remote team environment.
• Identifying opportunities to upsell or cross-sell products based on customer needs.
• Ensuring all customer interactions adhere to company service standards.

• High school diploma or equivalent.
• Previous experience in customer service, retail, or a related field is preferred.
• Excellent communication and interpersonal skills, with a friendly and helpful demeanor.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with patience.
• Proficiency in using computers and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive attitude and a strong commitment to customer satisfaction.
• Basic understanding of e-commerce operations is a plus.
• Experience within the **Mysuru, Karnataka, IN** retail landscape is advantageous but not essential due to the remote nature of the role.

Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Job Purpose

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

• Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.
• Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.
• Address field requirements with well-thought-out solutions to consistently meet department targets.
• Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.
• Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.
• Analyze store sales performance and take necessary actions to meet objectives.
• Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.
• Set clear performance goals, track progress, provide feedback, and address performance issues promptly.
• Identify and develop successors for critical positions within the department.
• Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.
• Engage with customers to gather feedback on service and processes, continuously improving based on their input.
• Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators

• Gross Margin, SOH
• Segment & Brand mix
• Discount Management
• Brand share
• Finance- Paper/card VM Implementation
• Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.
• Customer Experience - VOC - Participation, score, SQA, complaints, People Management.
• Business Acumen - Profitability, Competition.
• Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

• Operational Effectiveness
• Finance Management
• Analysis and Problem Solving
• Results Orientation

1. Behavioural Competencies

• Self-Development
• Emotional Intelligence
• Customer Service Orientation
• People Management
• Communication
• Teamwork and Collaboration

Company Description

Kapoor Watch Company, a third-generation family-run business, has been a stalwart in the watch industry since its founding by Mr. D.S. Kapoor in 1967. With a legacy of excellence, the company has become the largest retailer for Rolex in the country. Kapoor Watch Company operates thirteen showrooms, offering eighteen luxury brands, along with an advanced service centre catering to high-end timepieces. It employs over 170 people and markets luxury watches, jewellery, and accessories through both online and traditional point-of-sale channels.

Role Description

This is a full-time, on-site role for a Retail Sales Associate located in Pitampura. The Retail Sales Associate will be responsible for providing excellent customer service, assisting customers in selecting luxury watches and accessories, maintaining product knowledge, and achieving sales targets. Additional duties include managing inventory, keeping the showroom organized, and handling transactions efficiently. The role requires liaising with the service centre for any customer service-related issues, ensuring customer satisfaction, and participating in promotional activities and events.

Qualifications

• Customer Service, Communication, and Interpersonal Skills
• Sales Experience and Product Knowledge in the Luxury Watch Industry
• Inventory Management and Organizational Skills
• Proficiency in Handling Transactions and Point-of-Sale Systems
• Ability to work effectively in a team environment
• Attention to Detail and Problem-Solving Skills
• High School Diploma or equivalent; Bachelor's degree is a plus
• Prior experience in retail, particularly in luxury goods, is preferred

• Engage with customers online to provide product information and styling advice.
• Assist customers in selecting products that meet their needs and preferences.
• Process online sales orders and ensure accuracy of information.
• Handle customer inquiries and resolve issues promptly and professionally.
• Build strong customer relationships and foster brand loyalty.
• Achieve and exceed individual sales targets.
• Maintain up-to-date knowledge of products, promotions, and policies.
• Utilize online communication tools and sales platforms effectively.
• Contribute to online visual merchandising and product presentation.

• 1+ year of experience in retail sales or customer service.
• Experience in online or remote customer interaction is a plus.
• Passion for fashion and knowledge of current trends.
• Excellent communication and interpersonal skills.
• Proficiency with computer applications and online tools.
• Strong organizational and time management skills.
• Ability to work independently and meet sales goals.
• Customer-centric approach to service.