819 Desktop Support Technician jobs in India

**Job Purpose**:
**Essential Functions**:

- Desktop Support: _
- Provide technical support and troubleshooting assistance to local office users, resolving hardware and software issues promptly and effectively.
- IT System Management: _
- Utilize ServiceNow and Jira ITSM to log, track, and resolve user-reported issues and service requests.
- Prioritize and escalate support tickets as necessary to ensure timely resolution and minimize downtime.
- IT Administration: _
- Serve as a point of contact for IT-related inquiries and requests.
- Coordinate global IT teams to escalate and resolve complex issues as needed.
- Project-Focused Initiatives: _
- Participate in project-focused initiatives aimed at improving IT infrastructure, services, and processes.
- Collaborate with cross-functional teams to implement solutions that enhance user experience and optimize IT operations.

**Qualifications**:

- Experience and Education: _
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 3-5 years of experience in desktop support or IT administration roles.
- ServiceNow ITSM
- Experience with enterprise directory support and user

Hi

We are looking for Backup Desktop Technician to Join our ( INSTALL, MOVE, ADD AND CHANGE SERVICE) Team.

**Job Role**:

- Replace outdated desktops/monitors with new equipment
- Arrange systems, ensuring full functionality
- Organize cabling for a clean, professional appearance (including cable dressing with Velcro)

Location: PARADIGM Towers, MINDSPACE, Malad, Mumbai -

Work Schedule: Any day between Monday to Friday, based on client demand

Remuneration: Rs. 600 per day + Rs. 50 for train ticket

Your potential has a place here with TTEC's award-winning employment experience. As a Desktop Support Associate Technician working onsite in Ahmedabad, India, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in INDIA says it all!
**What You'll Do -**
The following list of activities describes the common tasks that make up the Scope of Work for the Desktop support. During any given time, there may be frequent activities and less frequent activities. TTEC is a dynamic environment and thus cannot determine the mix of activities, but TTEC team will work with the vendor to ensure that we make best use of the resources supplied whilst ensuring a manageable workload balance
You'll report to Manager.
**During a Typical Day, You'll**
▪ Image and Configure Windows desktops, notebooks, printers, applications, and PC peripherals
▪ Perform end-end Windows 10 user migration including user profiles, software inventory, apps testing, software packaging, etc.
▪ Troubleshoot and resolve any hardware, operating system, software, and application problems relating to desktops, notebooks, printers, and PC.
▪ Perform desktop patch update according to TTEC standard processes
▪ When required, assist with Site migration activities - dismantle, pack, move equipment from the old TTEC site to the new site - unpack, setup the equipment.
▪ Maintain IT asset inventory - including deployed, stock-on-hand for Hardware and Peripherals
▪ Provide end user support for hardware, software, tools/applications, etc., in all modes - on-site, over the phone and/or remote management
▪ Work with the Logistics and Operations team for shipping desktop/equipment to the users and for return of equipment
▪ Prepare and maintain documentation as required by the TTEC IT management
**What You Bring to the Role**
▪ Good communication skills, ability to efficiently coordinate and troubleshoot IT issues with
remote IT teams/Client IT teams. Can converse in English over calls and emails.
▪ Active Directory third level support experience required
▪ Degree or other relevant technical qualification
▪ Around 2-3 years of experience in Desktop support
▪ Able to Install & deploy Windows11/Auto pilot for laptops, workstations, and desktops
▪ Experience with standard desktop imaging and packaging
▪ Strong in email communication and tech support skills
▪ Ability to work under pressure during project execution phase
▪ Hands-on experience on Win11, Active Directory, Microsoft applications, VPN technologies, etc.
▪ Basic network troubleshooting skills, understanding of networking; rack mounting/unmounting
of switches, servers, etc., and cable management, etc.
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Employment Requirements** : _TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad._
**Title:** _Desktop Support Associate Technician_
**Location:** _India-Gujarat-Ahmedabad_
**Requisition ID:** _046H2_

**Description**

The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. This position is a customer service role, meaning that frequent user interaction is required to troubleshoot problems, provide support, and communicate about resolutions and timelines.

**Customer Assistance**
- Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
- Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
- Requests additional information to ensure that problems are fully understood and that customers feel heard.
- Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
- Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
- Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
- Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or

Description

:

Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable

Description

:

Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Title: Helpdesk Engineer

Location: Hyderabad

Mode of Work: Work from Office

Shift time: IST 4:30 pm - 12:30am

Total experience: 1-3 years

Key Responsibilities:

· Provide first-level support for hardware, software, network, and system issues

· Troubleshoot and resolve basic technical problems or escalate as necessary

· Log and track issues using Jira

· Assist with setting up new user accounts

· Maintain accurate documentation of issues and resolutions

· Keep inventory of IT assets and assist in equipment management

· Provide fast, friendly, and efficient service

Qualifications & Experience:

· Basic understanding of Windows and macOS operating systems

· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9

· Customer service mindset with a calm and patient demeanor

· Familiarity with Jira is a plus

· Team-oriented with the ability to work independently when needed

· 1–3 years of IT support or help desk experience

· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft

Certified: Modern Desktop Administrator Associate are a plus