737 Desktop Support Technician jobs in India

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT: 2 years (preferred)
- total work: 2 years (preferred)

Work Location: On the road

**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at India. please find below the Job description as well as the company’s details for your reference.**

**ABOUT US:

- **

**At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.**

**Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.”**

**JOB DESCRIPTION:

- **

**Roles & responsibilities**:
Desktop Technician will provide day to day local

**Required Technical Skills**:

- **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.**

**Functions include**:

- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Excellent communication relationship-building and internal customer service skills
- Willing to work off-hours and weekends when required for projects or emergency support.
- Provide first level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Provide L1 support to non‐network attached printers.

**Job Types**: Full-time, Part-time

Pay: ₹9,906.25 - ₹25,000.00 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

**Education**:

- Diploma (preferred)

**Experience**:

- Desktop support: 2 years (required)

Willingness to travel:

- 100% (preferred)

Work Location: In person

Requirement of a Desktop Support Engineer at Delhi Transports Corporation

(Field Engineer)

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹150,000.00 per month

Shift:

- Day shift

Work Location: In person

Job Description:
Responsibilities
- Provide hardware and software support for both remote and in-office users.
- Provide direct service for IT networks.
- Maintain a work log of job tickets and maintenance tasks.
- Remains current with technology trend and computing technologies.
- Maintain and manage Active Directory including set up of new user, Administer Azure, and Office 365 environments.
- Partner with departments to research new tools and technologies that can better support business needs.
- Effectively communicate issues to both technical and non-technical stakeholders.
- Collaborate and interact with team members and employees outside of the IT organization.
- May be required to engage with vendors for technical discussions.
- Provide collaboration and technical support to peers and other teams.
- Install, configure, and maintain company end user computer environment.
- Organize installations and updates in compliance with Change Control policies.
- Participate in projects, including company-wide migrations, both in-office and remotely.
- Assist team with Corporate IT projects.
- Provide collaboration, and technical support to the Corporate IT Operations department to continuously improve policies and procedures.

Requirements
- High School Diploma or GED
- 2 to 4 years of related experience in the following:
o 3+ years working with Windows Desktop Operating Systems.

o 2+ years working with Microsoft Active Directory.

o 1+ years as a system administrator /Desktop engineer.

o 1+ years working with Microsoft Office 365 Administration.

o 1+ years working with PowerShell - Basic Scripting.

o Experience in Microsoft Office Suite.

o Excellent troubleshooting expertise and enthusiastic problem solver.

o Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously.

o Approachable, open, and consultative - Exceptional customer service.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Req ID- FY25|G&A#6738- Location(s)- Bangalore, India; Hyderabad, India;- Work arrangement(s)- Fully Remote (works exclusively from home)- Your opportunity- New Relic is seeking a highly motivated individual to join our IT Support team! This role incorporates Tier 1 and Tier 2 technical support, ranging from password resets to systems administration. In addition to day-to-day work, you will have opportunities to spearhead projects, learn new platforms, and collaborate with cross-functional teams. Soft skills are just as important in this role as technical skills, as well as excellent English communication skills.We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, know how to ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self-driven and passionate about learning. We value a strong team dynamic, and we encourage both independent and collaborative working styles.If you’re interested in a new challenge in our fast-paced corporate environment, we welcome you to apply!- What you'll do- In this role, you will provide front-end and back-end support in our primarily Mac environment. This role will support US West and East coast working hours.As such, this role will be 100% remote but within the proximity of our Hyderabad or Bangalore office.Working hours would be 6PM - 3AM IST for the East Coast support and 9PM - 6AM IST for the West Coast support.Day-to-day responsibilities will include the following:
- Configure and setup IT hardware, including laptops, printers, and peripherals
- Technology enablement service and training
- Provision, de-provision, user accounts & system access
- Provide event & meeting support via Zoom
- Ensure accurate inventory of hardware assets
- Maintain a high level of service and support using a ticketing system
- Collaborate with external partners like Security and Facilities
- Participate in a global emergency on-call rotation
- This role requires- Several years of experience supporting Mac hardware
- Network knowledge and troubleshooting
- Familiarity with JAMF Pro and CrashPlan
- Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.)
- Demonstrate empathy and a desire to provide a first-class end-user experience
- Exhibit passion and motivation for new technology and learning
- Demonstrate ability to work both independently and as a member of a team
- Bonus points if you have- Apple Certified Macintosh Technician (ACMT) certification
- Apple Certified Support Professional (ACSP) certification
- Google Workspace certification
- Google IT Support Professional certification
- Comfortable using a command line
- Familiarity with a scripting or coding language (Python, Bash, Javascript, Java)

**Our hiring process**

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Desktop Support Associate Technician

**Roles and Responsibilities**:

- Provide tier 1 support, analysis and resolution planning for detected issues and seeks appropriate resolution of issues. (Desktop & Laptop, Application, Network, & Server Platform troubleshooting)
- Responsible for receiving / logging calls from customers as per specified norms.
- Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients.
- Responsible for handling all tickets across sites locally/remotely (Using remote tool) as per Global shift roster and guidelines.
- Escalate and track the trouble-ticket progress with other support/next level teams to make sure the tickets are being resolved within agreed SLA time frame.
- Responsible for proper shift handholding and handover process, all pending tasks/tickets should be given to next shift engineer with proper communication.
- Responsible for support users from home whenever required to WFH
- Ready to work in different shifts including Night shift. (24x7 shifts)

**Experience**:

- Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients.
- Responsible for desktop, laptop, network, server level1 troubleshooting & fix.
- Patch and security configuration compliance (includes virus detection for server and client and latest definition update)
- Escalating the calls to vendor whenever required, analyse reports & recommend changes to process/technology wherever required
- Documentation of the problems to support solution database for diagnostics and solution implementation. - E2E Case Management
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Establishes and maintains excellent customer rapport.
- Handling of monitoring tools and first level analysis of alerts generated
- Handling Service request such has Create/ Delete/ Modify mailbox & mailbox properties.
- Handling mailbox movement, mailbox size increase, AD

Desktop Support Associate Technician
Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Associate Technician working onsite in Ahmedabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in INDIA says it all!

**What You’ll Do -**
The following list of activities describes the common tasks that make up the Scope of Work for the Desktop support. During any given time, there may be frequent activities and less frequent activities. TTEC is a dynamic environment and thus cannot determine the mix of activities, but TTEC team will work with the vendor to ensure that we make best use of the resources supplied whilst ensuring a manageable workload balance

You'll report to Manager.

**During a Typical Day, You’ll**
- Perform end-end Windows 10 user migration including user profiles, software inventory, apps testing, software packaging, etc.
- Perform desktop patch update according to TTEC standard processes
- When required, assist with Site migration activities - dismantle, pack, move equipment from the old TTEC site to the new site - unpack, setup the equipment.
- Maintain IT asset inventory - including deployed, stock-on-hand for Hardware and Peripherals
- Work with the Logistics and Operations team for shipping desktop/equipment to the users and for return of equipment
- Prepare and maintain documentation as required by the TTEC IT management

**What You Bring to the Role**
- Good communication skills, ability to efficiently coordinate and troubleshoot IT issues with
- Active Directory third level support experience required
- Degree or other relevant technical qualification
- Around 2-3 years of experience in Desktop support
- Able to Install & deploy Windows11/Auto pilot for laptops, workstations, and desktops
- Experience with standard desktop imaging and packaging
- Ability to work under pressure during project execution phase
- Basic network troubleshooting skills, understanding of networking; rack mounting/unmounting

of switches, servers, etc., and cable management, etc.

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

LI-Onsite

**Employment Requirements**: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

**Primary Location**: : India-Gu

Description

:

Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable

Description

:

Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable