5,413 Development Management jobs in India

Partner Development Management

Bangalore, Karnataka Microsoft Corporation

Posted 2 days ago

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Job Description

As a PDM MNA, you play a pivotal role in the Windows Device Sales (WDS) organization, driving the sales and growth of Windows devices and AI services through Microsoft's device partner ecosystem. You are a key leader, responsible for achieving sales targets, driving growth, and transforming the device ecosystem by reinforcing a partner-led success strategy.
**Responsibilities**
+ **Own Partner Planning & Strategy:** Lead the creation and execution of Partner Business Plans (PBP), aligning with both WDS and partner priorities.
+ **Sales & Execution:** Drive partner 360 performance to deliver Individual Partner Targets (IPT), including sales, marketing, and operational KPIs.
+ **Program & Investment Utilization:** Ensure partners leverage Microsoft programs and investments to deliver ROI and expected outcomes.
+ **Performance Management:** Track sales and marketing execution, monitor product performance, competitive shifts, and market trends.
+ **Business Transformation:** Accelerate Windows EOS refresh, capture market opportunities, drive Copilot+ PC adoption, and strengthen competitive positioning and AI services.
+ **Collaboration:** Work closely with the MNA Corp team, CSO, and cross-functional stakeholders to drive commercial and consumer solutions (Windows 11, Copilot+ PCs, M365 Copilot, CSP, Azure Local).
+ **Trusted Advisor:** Apply Microsoft enablement content, best practices, and continuous learning to bring clarity and execution to partner engagements.
+ **Reporting & Accountability:** Use IPT as a system of record for performance management, enabling root cause analysis and corrective actions.
**Qualifications**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Partner Development Management

Mumbai, Maharashtra Microsoft Corporation

Posted 2 days ago

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Job Description

As a PDM MNA, you play a pivotal role in the Windows Device Sales (WDS) organization, driving the sales and growth of Windows devices and AI services through Microsoft's device partner ecosystem. You are a key leader, responsible for achieving sales targets, driving growth, and transforming the device ecosystem by reinforcing a partner-led success strategy.
**Responsibilities**
+ **Own Partner Planning & Strategy:** Lead the creation and execution of Partner Business Plans (PBP), aligning with both WDS and partner priorities.
+ **Sales & Execution:** Drive partner 360 performance to deliver Individual Partner Targets (IPT), including sales, marketing, and operational KPIs.
+ **Program & Investment Utilization:** Ensure partners leverage Microsoft programs and investments to deliver ROI and expected outcomes.
+ **Performance Management:** Track sales and marketing execution, monitor product performance, competitive shifts, and market trends.
+ **Business Transformation:** Accelerate Windows EOS refresh, capture market opportunities, drive Copilot+ PC adoption, and strengthen competitive positioning and AI services.
+ **Collaboration:** Work closely with the MNA Corp team, CSO, and cross-functional stakeholders to drive commercial and consumer solutions (Windows 11, Copilot+ PCs, M365 Copilot, CSP, Azure Local).
+ **Trusted Advisor:** Apply Microsoft enablement content, best practices, and continuous learning to bring clarity and execution to partner engagements.
+ **Reporting & Accountability:** Use IPT as a system of record for performance management, enabling root cause analysis and corrective actions.
**Qualifications**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Partner Development Management

Gurgaon, Haryana Microsoft Corporation

Posted 2 days ago

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Job Description

As a PDM MNA, you play a pivotal role in the Windows Device Sales (WDS) organization, driving the sales and growth of Windows devices and AI services through Microsoft's device partner ecosystem. You are a key leader, responsible for achieving sales targets, driving growth, and transforming the device ecosystem by reinforcing a partner-led success strategy.
**Responsibilities**
+ **Own Partner Planning & Strategy:** Lead the creation and execution of Partner Business Plans (PBP), aligning with both WDS and partner priorities.
+ **Sales & Execution:** Drive partner 360 performance to deliver Individual Partner Targets (IPT), including sales, marketing, and operational KPIs.
+ **Program & Investment Utilization:** Ensure partners leverage Microsoft programs and investments to deliver ROI and expected outcomes.
+ **Performance Management:** Track sales and marketing execution, monitor product performance, competitive shifts, and market trends.
+ **Business Transformation:** Accelerate Windows EOS refresh, capture market opportunities, drive Copilot+ PC adoption, and strengthen competitive positioning and AI services.
+ **Collaboration:** Work closely with the MNA Corp team, CSO, and cross-functional stakeholders to drive commercial and consumer solutions (Windows 11, Copilot+ PCs, M365 Copilot, CSP, Azure Local).
+ **Trusted Advisor:** Apply Microsoft enablement content, best practices, and continuous learning to bring clarity and execution to partner engagements.
+ **Reporting & Accountability:** Use IPT as a system of record for performance management, enabling root cause analysis and corrective actions.
**Qualifications**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Remote Head of Sports Development & Management

641001 Coimbatore, Tamil Nadu ₹140000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is looking for an innovative and experienced Head of Sports Development & Management to lead and expand our sports programs. This is a fully remote position where you will be responsible for the strategic planning, development, and execution of all sports-related initiatives, aiming to enhance participation, performance, and overall engagement. Your core duties will include designing and implementing comprehensive sports development programs for various age groups and skill levels, as well as overseeing the management of sports facilities and events. You will be tasked with recruiting, training, and managing a team of coaches and sports personnel, ensuring they adhere to the highest standards of professionalism and ethical conduct. A crucial aspect of your role will be to foster a positive and inclusive sports culture, promoting teamwork, sportsmanship, and healthy lifestyles. You will manage budgets for sports programs, track performance metrics, and report on progress to senior leadership. Staying current with industry trends, best practices in sports science, and relevant regulations will be essential. Developing and maintaining strong relationships with sports federations, community organizations, and sponsors will be key to expanding our reach and impact. The ideal candidate will possess a deep passion for sports, exceptional leadership and organizational skills, and a proven ability to drive successful sports development initiatives. A background in sports management, physical education, or a related field is required. This is an exciting opportunity to shape the future of sports programming and make a significant impact from a remote setting.
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Head – B2B Partner Development & Management I Noida

Noida, Uttar Pradesh SearchLight HR

Posted 5 days ago

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Job Description

Position: Head – B2B Partner Development & Management

Location: Noida

Experience Required: 14+ years in B2B Sales, Franchise Network Development & Management


About the Organization

Our client is a rapidly growing leader in the online education ecosystem , enabling learners to make informed choices about UGC-recognized online universities and programs. With a mission to bring transparency, accessibility, and innovation to higher education, the company has empowered over 2,00,000 learners to pursue their academic goals through tech-driven guidance and personalized support.

Recognized as one of India’s top online education platforms , the organization is backed by a 550+ member team and continues to expand its impact across India and global markets.


Role Overview

We are seeking a strategic and entrepreneurial leader to spearhead the B2B Partner Development & Management vertical , driving nationwide growth through partnerships that boost admissions for online degree programs.

This is a leadership role with end-to-end ownership — from partner acquisition and enablement to retention and growth , combining strategic foresight with operational execution.


Key Responsibilities

1. Strategic Planning & Execution

  • Define and implement the overall B2B partner strategy to achieve business growth and enrollment targets.
  • Build and scale a robust partner network across India , driving performance through structured engagement and support models.
  • Translate organizational goals into actionable plans that enhance partner productivity and long-term collaboration.

2. Tech & Service Enablement

  • Collaborate with internal technology and operations teams to enhance partner-facing platforms and tools .
  • Drive innovation in service delivery, automation, and partner experience , ensuring consistency and scalability.

3. Leadership & Team Development

  • Build, mentor, and lead high-performing teams across partner acquisition, partner services, and partner success.
  • Foster a culture of ownership, accountability, agility, and continuous learning .

4. P&L Ownership & Business Performance

  • Own the Profit & Loss for the B2B Partner Division .
  • Ensure profitability through data-driven decision-making , resource optimization, and efficient cost structures.
  • Monitor performance metrics and implement initiatives to sustain and accelerate growth.


Key Skills & Attributes

  • Proven experience in building and scaling B2B or franchise networks at a national level.
  • Strong business acumen with a demonstrated record in P&L management and revenue growth .
  • Ability to conceptualize and execute strategic initiatives in fast-paced, tech-enabled environments.
  • Excellent leadership, communication, and stakeholder management skills.
  • Analytical mindset with a focus on data-led decision-making and performance tracking.


Candidate Profile

  • Experience: Minimum 14 years in B2B Sales, Franchise Development, or Channel Management.
  • Industry Preference: Education, EdTech, Consumer Services, or other platform-led business models.
  • Education: MBA or equivalent preferred.
  • Work Location: Noida.
This advertiser has chosen not to accept applicants from your region.

Operational Management Development Program

Bengaluru, Karnataka GE HealthCare

Posted 2 days ago

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Job Description

**Job Description Summary**
Rotational Operations Leadership program committed to growing GE's entry level, high potential talent-people with a passion for technology, a drive for technical excellence, professional skills and GE values-by accelerating their development through intense technical training and a variety of business critical assignments.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Roles and Responsibilities**
+ Contributes to the activities of the teams across rotational assignments paired with formal classroom studies.
+ Partners with teams from within the business unit to specify needs, communicates about project approach and presents outcomes.
+ Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
+ Contributes to a wide variety of projects and assignments to grow leadership skills, business acumen, and technical skills.
+ Works within a team setting and / or under guidance from Assignment Manager.
+ A job at this level requires good interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
**Required Qualifications**
+ This role requires basic experience in the Asset Management & Executive Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or Institute. ( Electronics & Communication, Electrical & Electronics & Mechanical Engineering)
**Desired Characteristics**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills.
+ Ability to influence others and lead small teams.
+ Ability to coordinate several projects simultaneously.
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our **total rewards** are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
**Additional Information**
**Relocation Assistance Provided:** Yes
This advertiser has chosen not to accept applicants from your region.

Technical Program Management/ Software Engineering/ Program Management

Pune, Maharashtra Mastercard

Posted 2 days ago

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Technical Program Management/ Software Engineering/ Program Management
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
- We are inviting applications for all the below roles across our functions and divisions. If you possess any of the matching skill sets & are interested in the opportunities, please send us your application by applying to this role.
- You will work in our Mastercard technology location Pune, that provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will be a contributor in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for Buyers and Sellers.
Job Posting Title
Technical Program Manager
As a Senior Technical Program Manager in Commercial Solutions at Mastercard, you'll partner with engineers to build world-class microservices and web applications. We're building a global business-to-business (B2B) technology platform to help businesses of all sizes streamline how they manage payments when buying or selling products and services.
You will work in our Mastercard technology location in Pune, India, which provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will play a key role in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for buyers and sellers.
Required Experience:
- Bachelor's degree in Project Management, Information Technology, Computer Science or comparable field
- Knowledge and demonstrated experience in the areas of planning and project management
- Looking for up to 5 years of relevant experience in Project Management
- Some previous experience working on a large scale, multiple scrum team projects
- Experience with agile project management methodology preferred
- Advanced communication skills required, including writing, listening and verbal
- Strong leadership with a solid track record for building and maintaining strong relationships
- Proficient in PowerPoint, Excel, Word, Jira and Rally Tools
Job Posting Title
Lead Technical Program Manager
Overview -
The Prepaid team is looking for a Lead Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role -
In this position, you will need to:
-Be a Release Train Engineer for a SAFe Agile Train
-Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program
-Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
-Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays
-Learn how to negotiate features and associated priority and help the team and their customers reach consensus
-Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones
-Figure out the sequencing of the work so that engineering execution can be optimized
-Identify blocking issues and manage their resolution
-Manage project communications, and may be the first point of contact for the team
-Run effective meetings
-Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations
-Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time
-Have good working relationships with engineers, managers, and peers
Job Posting Title
Lead Project Manager
Overview
The ONE Service Delviery team is looking for a Lead Project Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
- Leads leading complex initiatives and projects
- Applies technical capabilities within own discipline to coach and develop junior employees
- Provides input into performance appraisal process for some junior employees or team members
- Responsible for planning, developing, and executing schedules, ensuring methodology compliance
- Manage complex resolutions, and help develop solutions to complex problems
- Regularly communicate to senior management regarding the status of specific project deliverables, and interact with client to set and manage expectations
- Consults on new products, processes, standards or plans in support of the business. 
All About You
In this section, list essential responsibilities and education desired. Customize based on the role and feel free to add intrinsic values. Add bullet points to:
- Be skilled at explaining technical problems succinctly and clearly
- Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
- Always look for potential solutions to solve problems
- Worked with Cloud Providers AWS and Azure
- Advanced project skill with ability to organize and run large scale projects that run 6 -12 months
- PMP certification preferred
Software Engineer:
- Are you passionate about building innovative software solutions? Join our team of talented engineers and contribute to developing cutting-edge (product/service) that impacts millions of users. In this role, you'll design, develop, and test high-quality code, collaborating with cross-functional teams to bring groundbreaking ideas to life.
Product Management:
- Become a champion for our users! Join our Product Management team and shape the future of (product/service). You'll conduct user research, define product strategy, and drive the development of features that delight users and fuel business growth.
Data Analytics:
- Unlock the power of data! We're seeking a passionate Data Analyst to join our team and translate complex data into actionable insights. You'll utilize your expertise in data mining, modeling, and visualization to inform strategic decisions and drive business innovation.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
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Program Management Analyst

Chennai, Tamil Nadu Citigroup

Posted 2 days ago

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Job Description

The Third Party Management Program Execution provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.
The Program Management Analyst will be responsible for executing day-to-day activities in support of Citi's Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi's policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.
Responsibilities:
+ Looks for ways to improve the current process and share best practices with management team.
+ Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
+ Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks.
+ Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
+ Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
+ Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
+ Provide guidance to junior TPU analysts on the process execution.
+ Act as Level 2 Reviewer in the team and guide the team members as needed.
+ Verify if third parties' policies and procedures are complaint to Citi's policies and procedures. Identify and report gaps if any, to senior management.
+ Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
+ Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
+ Work with Operations standards team to identify the process gaps and take measures in mitigating the same.
+ Provide all data related to management team for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
+ Initiate process changes in line with new emerging risks and regulatory requirements.
Qualifications:
+ Minimum 8+ years of working experience in financial services / Banking industry
+ Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
+ Knowledge of third-party management risk and control methodologies and best practices
+ Team management skills preferred
+ Supply chain management experience preferred
Education:
+ Bachelor's degree required.
+ Master's Degree preferred.
+ Professional Qualifications including CA/ICWA/ACS etc
---
**Job Family Group:**
Project and Program Management
---
**Job Family:**
Program Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.

Business Program Management

Microsoft Corporation

Posted 2 days ago

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Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Dedicated to resolving and preventing the most complex and high-impact customer issues. provide escalation excellence, driving customer satisfaction and loyalty through deep strategic insight and cross-functional orchestration.
Owning and resolving critical customer escalations that exceed standard support pathways. Requires a strong technical foundation, customer empathy, and the ability to influence internal stakeholders to drive resolution. Empowered to act decisively on behalf of the customer, ensuring their experience with Microsoft is enganced through expert intervention and strategic problem-solving.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Voice of Customer
- Gather a broad and deep understanding of customer feedback and trends.
- Develop and drive customer/partner listening plans and techniques.
- Analyze customer-related data and engage in critical conversations with stakeholders.
- Build actionable customer insights and employ storytelling for internal stakeholders.
- Prepare materials for Senior Leadership Teams (SLTs) and shape data-driven processes.
- Lead the development of problem statements and identify customer problems that need to be addressed.
Customer Satisfaction
- Assess top opportunities for change in customer/partner processes, systems, and products.
- Develop and drive actionable improvements through relevant business groups.
- Navigate complex areas of the Microsoft organization and influence stakeholders.
- Shape stakeholder engagement approaches and capture feedback on improvement plans.
- Cultivate strategic partnerships and drive meaningful relationships across the customer landscape.
- Engage with senior leadership and influence them to drive customer and partner improvements.
- Participate in strategic and complex business planning and execution projects.
Customer/Partner Obsession
- Act as chief customer and partner advocate in key business forums.
- Represent customer/partner interests and drive a customer-obsessed culture.
- Own accountability for customer loyalty and apply best practices.
- Cultivate broad understanding of customer experience, industry trends, and competitor knowledge.
- Become an expert on customers' and partners' business and share this knowledge with internal stakeholders.
- Shape processes and tools for knowledge gathering and sharing.
Program Management
- Own and support critical programs impacting customer satisfaction (e.g., segmentation, account management).
- Ensure customer voice is included in planning and decision-making.
- Drive field awareness on escalation paths and involve leadership as needed.
- Collaborate across the organization for role clarity and cross-team synergies.
- Prepare customers for changes to products/services.
**Qualifications**
Bachelor's Degree (or equivalent) in Sales, Marketing, Computer Science, Computer Engineering, IT, or related field AND 8+ years' experience in change management, project management, customer engagement, organizational development, sales/business engagement, relationship management, analytics, or customer feedback/intelligence program management
OR equivalent experience
- Solid technical understanding of Applications/Data scenarios and workloads
- Ability to stay up to date on new/improved Azure scenarios and workloads
- Demonstrated technical leadership through prior coaching/leadership roles
- Ability to act on customer escalation needs and orchestrate resources
- Project Management Professional (PMP)
- Incident Management Training
- Experience in customer-facing roles with technical expertise in escalation management
Master's Degree (or equivalent) AND 12+ years' experience in relevant fields
OR equivalent experience
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Program Management Analyst

Chennai, Tamil Nadu Citigroup

Posted 2 days ago

Job Viewed

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Job Description

The Third Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.
The Program Management Analyst will be responsible for executing day-to-day activities in support of Citi's Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi's policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.
**Responsibilities:**
+ Looks for ways to improve the current process and share best practices with management team.
+ Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
+ Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks.
+ Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
+ Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
+ Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
+ Provide guidance to junior TPU analysts on the process execution.
+ Act as Level 2 Reviewer in the team and guide the team members as needed.
+ Verify if third parties' policies and procedures are complaint to Citi's policies and procedures. Identify and report gaps if any, to senior management.
+ Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
+ Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
+ Work with Operations standards team to identify the process gaps and take measures in mitigating the same.
+ Provide all data related to management team for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
+ Initiate process changes in line with new emerging risks and regulatory requirements.
**Qualifications:**
+ Minimum 8+ years of working experience in financial services / Banking industry
+ Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
+ Knowledge of third-party management risk and control methodologies and best practices
+ Team management skills preferred
+ Supply chain management experience preferred
**Education:**
+ Bachelor's degree required.
+ Master's Degree preferred.
+ Professional Qualifications including CA/ICWA/ACS etc
---
**Job Family Group:**
Project and Program Management
---
**Job Family:**
Program Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
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