25,389 Digital Channels jobs in India

• Develop and execute a comprehensive digital customer experience strategy aligned with business objectives.
• Map and optimize customer journeys across all digital touchpoints (website, mobile app, social media, email).
• Analyze customer feedback, behavior data, and CX metrics (e.g., NPS, CSAT, CES) to identify areas for improvement.
• Collaborate with product, marketing, and engineering teams to implement CX enhancements and new features.
• Oversee the performance of digital customer support channels, including live chat, chatbots, and self-service portals.
• Develop and implement best practices for digital customer communication and engagement.
• Conduct user research, usability testing, and A/B testing to validate CX strategies and initiatives.
• Manage relationships with third-party CX solution providers.
• Train and mentor customer support staff on digital CX best practices and tools.
• Stay current with emerging trends and technologies in digital customer experience and support.
• Create compelling content and resources to support customers through their digital interactions.
• Report on key CX performance indicators and insights to senior management.
• Champion a customer-centric culture throughout the organization.
• Proactively identify and address potential customer pain points in the digital ecosystem.

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 6 years of experience in customer experience, digital marketing, or a related role.
• Proven track record of developing and implementing successful digital CX strategies.
• In-depth understanding of digital customer journeys, user experience (UX) principles, and CX metrics.
• Experience with CX management tools, analytics platforms (e.g., Google Analytics), and CRM systems.
• Strong project management and cross-functional collaboration skills.
• Excellent analytical, problem-solving, and strategic thinking abilities.
• Outstanding written and verbal communication skills, with the ability to influence stakeholders.
• Experience managing live chat, chatbots, and social media customer service is a plus.
• Familiarity with agile development methodologies.
• Ability to thrive in a hybrid work environment, balancing remote and in-office responsibilities.

Role -Finacle Tester (immediate Joiners to 30 days' Notice Only)

Skill - Finacle channel testing

Location – Hyderabad & Bangalore WFO

Mode: Work from Office

Experience: 5+ Years

Job Description:

Experience

• 3–8 years of software testing experience, with at least 2+ years in Finacle channel testing.
• Analyze business/technical requirements and design comprehensive UI test cases.
• Design and execute functional, integration, regression test cases for digital banking channels—covering logins, dashboards, accounts, deposits, loans, secure mail, service requests, and approvals
• Validate all functions including account summaries, transaction history, e-statements, deposits, loan journeys, operative account features (such as DD/cheque book requests, TD operations), approvals, and customer profile management.
• Test mobile and web workflows for interoperability, session security, user authentication (including biometric where applicable), and responsiveness across devices.
• Log and track defects via JIRA or equivalent tools and collaborate with development/business teams for timely resolution and retest.
• Participate in API/web services testing that support channel operations (e.g., balance inquiry, transaction notifications, approvals).
• Ensure seamless and intuitive customer experience across portal and mobile channels covering both standard and advanced banking functions

Note: Looking for immediate to 10 days’ Notice period candidates only

Interested candidates please share your CV to with below details.

Total Experience -

Relevant Experience in Finacle Tester -

Relevant Experience in Channels -

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• Develop and implement comprehensive strategies to optimize the customer experience across all digital channels (website, mobile app, social media, chat).
• Analyze customer feedback, journey mapping, and behavioral data to identify pain points and opportunities for improvement.
• Lead initiatives to enhance customer self-service options and support resources.
• Collaborate with product, marketing, and technology teams to ensure a cohesive and seamless customer journey.
• Develop and manage key customer experience metrics (NPS, CSAT, CES) and reporting dashboards.
• Champion customer-centricity throughout the organization.
• Manage and mentor a team of customer experience specialists.
• Oversee the implementation of new customer service technologies and tools.
• Stay abreast of emerging trends and best practices in customer experience management and digital engagement.
• Drive continuous improvement in service delivery and operational efficiency.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 6 years of experience in customer experience management, preferably in a digital-focused role.
• Proven track record of designing and implementing successful customer experience strategies.
• Strong understanding of customer journey mapping, user research, and data analysis.
• Experience with customer feedback tools, CRM systems, and digital analytics platforms.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage projects, drive change, and influence stakeholders across different departments.
• Demonstrated ability to work effectively in a remote, collaborative environment.
• Experience in developing and managing customer service teams is a plus.
• Knowledge of AI-powered customer service solutions is advantageous.

Sotbella- Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and self-expression. What started as a dream has evolved into a movement: fashion that goes beyond fabric to inspire, uplift, and empower.

Proudly made in India and worn across the globe, Sötbella celebrates body confidence, bold expression, and unapologetic self-love. Every piece we design reflects the vibrancy of Indian creativity, ambition, and craftsmanship, powered by the spirit of the #YesWeCanIndia movement.

We believe fashion should be personal and powerful. That’s why we create luxury silhouettes at accessible prices, empowering you to express your unique style- without compromise.

URL-

Job Title: Social Media Executive

Location: Noida

Job Type: Full Time

Department: Marketing / Digital Marketing

Reports To: Social Media Manager / Marketing Manager

Job Summary:

We’re looking for a creative and proactive Social Media Executive to support the planning, execution, and management of our social media channels. The ideal candidate is passionate about digital trends, understands platform algorithms, and knows how to create engaging, on-brand content that drives interaction and growth.

Key Responsibilities:

• Assist in developing and implementing social media strategies to align with marketing goals.
• Create, schedule, and publish daily content (text, image, video, stories) across platforms like Instagram, Facebook, LinkedIn, TikTok, and X (Twitter).
• Engage with followers by responding to comments, DMs, and mentions promptly and professionally.
• Monitor social media trends, competitor activity, and audience preferences to optimize performance.
• Work closely with design, content, and marketing teams to ensure cohesive brand messaging.
• Track KPIs such as reach, engagement, followers, and conversions; prepare regular performance reports.
• Stay updated on platform updates, algorithm changes, and best practices.
• Assist in managing paid campaigns (e.g., boosting posts, setting up ads, tracking performance).
• Support influencer and community engagement initiatives when applicable.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.
• 1–2 years of experience in a social media or digital marketing role (internship experience counts).
• Strong understanding of major platforms and content trends.
• Excellent written and verbal communication skills.
• Proficiency with tools like Canva, Meta Business Suite, Hootsuite, or similar.
• Basic knowledge of social media analytics and performance tracking.
• Creative mindset with attention to detail and visual storytelling.

Interested candidates directly share the cv' on and or can connect directly on or

About the Role : Proficient in basic design tools like Canva and Adobe Photoshop, and familiar with key social media platforms such as Instagram, Facebook, and LinkedIn. Eager to learn, adapt, and contribute fresh ideas to boost engagement and visual appeal.

Responsibilities :

• Assist in creating visually appealing posts, stories, and reels for various platforms.
• Design banners, thumbnails, infographics, and other digital assets.
• Help plan and schedule content calendars.
• Monitor social media trends and competitor activities.
• Support in writing engaging captions and using effective hashtags.
• Collaborate with marketing or content teams to align with brand strategy.
• Learn and adapt to new tools and platform updates as needed.

Qualifications : Freshers or recent graduates in Media, Design, or Marketing.

Required Skills :

• Social Media Content Creation (Instagram, Facebook, LinkedIn)
• Graphic Design (Canva, Photoshop – basic level)
• Content Planning and Scheduling
• Basic Video Editing (CapCut, InShot, or similar)
• Trend Research and Hashtag Strategy
• Creative Writing & Captioning
• Brand Consistency and Visual Identity
• Communication & Collaboration

Preferred Skills :

• Canva (for design)
• Adobe Photoshop or Illustrator (basic)
• Meta Business Suite or Creator Studio
• CapCut / InShot (for video editing)
• Google Docs / Sheets (for planning)

Pay range and compensation package : Not specified.

Equal Opportunity Statement : Attention to detail, creativity and originality, time management, willingness to learn, good communication skills.

Ideal For :

• Freshers or recent graduates in Media, Design, or Marketing
• Freelancers starting out
• Interns looking for real-world digital marketing experience
• Career switchers into the creative/digital space

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