7,726 Digital Operations jobs in India
Supervisor-Digital Operations

Posted 3 days ago
Job Viewed
Job Description
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Location:** Chennai
**Experience:** 5+ years in a managerial role
**Industry Preference:** Banking, Insurance, BPO, Back Office
**Education:** Bachelor's Degree (MBA preferred)
**Job Overview:**
We are looking for an experienced **Assistant Manager** to oversee operations, drive team performance, and ensure seamless business delivery. The ideal candidate should have experience managing **80-100 associates** with at least **5-6 Team Leaders reporting** and a strong background in **process management, workforce planning, and digital solutions projects** .
**Key Responsibilities:**
+ **Team Leadership & Performance Management:**
+ Oversee a team of 80-100 associates, with direct reporting from 5-6 Team Leaders.
+ Conduct daily/weekly reviews with Team Leaders and monitor process-level performance.
+ Drive motivation and ensure high engagement levels among staff.
+ **Operational Management:**
+ Develop, implement, and review operational policies and procedures.
+ Ensure adequate backups and planned leaves to maintain seamless business continuity.
+ Manage workforce planning, scheduling, attrition, and absence management.
+ Conduct associate-level interviews to ensure required staffing per business needs.
+ **Training & Development:**
+ Facilitate ongoing training, cross-training projects, and process upgrades.
+ Deputize staff for product-related training and career development.
+ **Process Optimization & Quality Assurance:**
+ Identify process improvement opportunities, create SOPs, and manage process maps.
+ Conduct system audits, monitor quality assurance, and implement problem resolution strategies.
+ Work closely with IT to troubleshoot and resolve technical issues.
+ **Client & Financial Management:**
+ Build and maintain strong client relationships.
+ Ensure timely completion of client/vendor billing and financial tasks.
+ Contribute to Annual Operating Plans (AOP), GP optimization, and project costing.
+ **Reporting & Data Management:**
+ Utilize **MS Excel, PowerPoint, Google Sheets, Google Docs, and Google Data Studio** for MIS reporting.
+ Track key performance indicators (KPIs) and generate analytical reports.
**Key Skills & Qualifications:**
+ **Strong people management** skills with experience handling large teams.
+ **Excellent communication & presentation skills** for client and internal interactions.
+ **Expertise in process improvement, workforce planning, and team motivation.**
+ Proficiency in **MS Excel, PowerPoint, and Google Suite** (Sheets, Docs, Data Studio).
+ Ability to work **extended hours, six-day workweeks, and weekends** as per business needs.
+ Willingness to **travel to different sites/locations** as required.
+ **Technical proficiency** to collaborate with IT for process/system enhancements.
Interested candidates can share their resumes with or apply for the role here.
Thanks and regards,
TA Team
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0086397
Digital Operations Specialist
Posted today
Job Viewed
Job Description
Job Title: Digital Operations Specialist
Position Responsibilities:
You will lead the management and development of the learning platform on a day-to-day basis, create bespoke learning content, nurture a professional relationship with the client and their Distributor network while delivering on their digital learning strategy across 70 Countries. This will include:
Developing an in-depth understanding of the Learning platform, Delivery methods and strategies and related technology.
Championing the Learning platform by driving engagement KPIs with the platform and content, ensuring that the platform drives engagement and participation in learning.
Identifying and implementing system and strategy enhancements that will improve participation and engagement.
Being the prime point of contact for all technical queries, reporting and development requests related to the learning platform for the complete network. Tracking all developments and ensuring seamless user experience for all learners and their management.
Liaising with the Central Academy for reporting KPIs, resolution of issues and driving the content strategy.
Liaising with the client to develop plans, assets and gain approvals wherever necessary.
Working with a regional
Experience and Skills Required:
• 5+ years’ experience of managing digital learning platforms and instructional design of digital programs
• Strong multi-disciplinary background especially in Digital and Marketing.
• Strong team player with an ability to take ownership and lead in times of uncertainty.
• Experience in creating, curating and editing learning content in various formats including PDFs, videos, images and audio files.
• Graphic design skills/qualifications - experience with graphic editing software
Digital Operations & Margin
Posted today
Job Viewed
Job Description
Position: Digital Operations & Margin
Location: Noida, UP
Budget: 200,000 Per Month (24 LPA)
Duration: 6+ Months
Experience: 8+ Years
Description:
The objective is to augment the Directory Services team at Zurich in a heavily security hygiene focused role; driving adoption of highly available secure LDAP, eradicating RC4 encryption, addressing overprivileged Graph API permissions, and any other security risks identified as part of our ongoing identity threat protection efforts. Supporting the team in other key projects and operations will also be an important part of the role.
Skills:
- Advanced knowledge and hands-on experience with Entra ID (formerly Azure AD)
- Entra Connect knowledge and experience
- Proficient knowledge of Graph API and essential RBAC Model Concepts
- Hands-on experience in Active Directory administration and infrastructure support
- Functional knowledge of RC4 Encryption and its inherent risk
- Functional Knowledge of Power BI to support dashboard and/or reporting
- Proficient in participating and contributing to technical design discussions
Experience:
- Supported directory services in medium to large-sized organizations
- Managed and delivered middle-size projects
- Proficiency in information security principles, emerging security trends, and best practices
Responsibilities:
- Identify and manage the inventory of non-compliant user/services accounts
- Discover insecure LDAP usage with provided tooling and collaborate with service account owners to promote the adoption of highly available and secure LDAP solutions
- Identify and assist in eliminating the utilization of RC4 encryption in the environment
- Work with application owners with over privileged and/or highly privileged Graph API permissions to drive towards a least privilege state
- Support other identity threat protection efforts
- Maintain communication with application owners to ensure that the current information and plans are documented
- Develop and present weekly status reports to Business Unit stakeholders, ensuring they are well-informed and engaged
- Collaborate with technical teams to address any issues that align with the Directory Services support team's responsibilities
- Highly Valued Principles and Behavior
- Passionate about learning new technology
- Thrive in the face of change and adapt to new situations
- A security mindset in all service and support delivery with strong operational ethics
- Strong Belief and Skill in Cross-Team Collaboration
Thanks & Regards
Anil Singh Negi
Account Manager
Business Integra Software Solution PVT. LTD.
Linked in:
CMMI Level 5 | A WBE | DBE/MBE Corporation
8(a) | ISO 9001-2008 | GSA Schedule 70
Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses!
Digital Operations Specialist
Posted today
Job Viewed
Job Description
Job Title: Digital Operations Specialist
Position Responsibilities:
You will lead the management and development of the learning platform on a day-to-day basis, create bespoke learning content, nurture a professional relationship with the client and their Distributor network while delivering on their digital learning strategy across 70 Countries. This will include:
Developing an in-depth understanding of the Learning platform, Delivery methods and strategies and related technology.
Championing the Learning platform by driving engagement KPIs with the platform and content, ensuring that the platform drives engagement and participation in learning.
Identifying and implementing system and strategy enhancements that will improve participation and engagement.
Being the prime point of contact for all technical queries, reporting and development requests related to the learning platform for the complete network. Tracking all developments and ensuring seamless user experience for all learners and their management.
Liaising with the Central Academy for reporting KPIs, resolution of issues and driving the content strategy.
Liaising with the client to develop plans, assets and gain approvals wherever necessary.
Working with a regional
Experience and Skills Required:
• 5+ years’ experience of managing digital learning platforms and instructional design of digital programs
• Strong multi-disciplinary background especially in Digital and Marketing.
• Strong team player with an ability to take ownership and lead in times of uncertainty.
• Experience in creating, curating and editing learning content in various formats including PDFs, videos, images and audio files.
• Graphic design skills/qualifications - experience with graphic editing software
Digital Operations- Associate
Posted today
Job Viewed
Job Description
Operations
JID_136795_18226
**Who We Are - MassMutual India**
MassMutual India - in partnership with MassMutual in the United States - will help shape a culture of innovation and to create digital products and technology solutions that help people secure their future and protect the ones they love.
For 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most.
**Job Description Summary**
**Why we need you.**
**Daily and monthly responsibilities -** What your days and weeks will include.
- Audit policy documentation of new business submissions for accuracy and completeness.
- Assign work items in queue matching to the appropriate work basket
- Process client data into back-office systems with a high level of accuracy.
- Send standard letters based on certain state guidelines
- Research and resolve operational issues as needed.
- Identify and resolve problems using Root Cause Problem Solving tools.
- Work effectively to meet/exceed productivity and quality standards.
**Required skills and qualifications** - The qualifications that are needed for this role:
- Strong organization and analytical skills
- Excellent data entry skills
- 3-5 years financial services industry knowledge or experience in similar process support
- Ability to work in a fast-paced environment and adhere to strict deadlines
- Ability to work overtime and/or work a flexible shift arrangement as business needs arise.
**Preferred qualifications **- Additional skills/requirements that make you a great fit
- Financial services industry knowledge
- College degree preferred or equivalent business experience
- Knowledge and understanding of Life Insurance Work timings: - This role requires flexibility to work in shifts (regular, afternoon shift, and night shift in India) as per business requirements on a rotational basis. Team members may require working in India night shifts initially for a few weeks for trainings.
LI-RP1
Digital Operations - Leader
Posted 533 days ago
Job Viewed
Job Description
About SPOCTO (
SPOCTO, a Yubi Company ( is a big data analytics company on a mission to revolutionize the digital debt collections industry. As a fintech company that uses Artificial Intelligence (AI) & Machine Learning (ML) to enhance customer reach, engagement, and interaction; Spocto is a pioneer in disrupting the debt collections industry with intelligence. With a purposeful approach towards digitizing rural India through banks & NBFCs, our solutions are already test marketing various products to revolutionize eCollections. Our spirit of innovation & passion to help organizations create greater business impact is reflected through our domain expertise, success rate, client confidence and newer age solution driven approach towards the business. With proprietary algorithms we strive to bring dignity into the debt collections process, ensuring better customer experience and resulting in improved customer relation and retention.
As we continue to grow and disrupt the market through our innovative solutions, we are now part of Yubi - India’s first and largest institutional debt platform that provides full-stack debt infrastructure across discovery, execution and fulfillment.
About YUBI (
Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfilment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.
In March 2022, we became India’s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.
In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.
Yubi Loans – Term loans and working capital solutions for enterprises.
Yubi Invest – Bond issuance and investments for institutional and retail participants.
Yubi Pool – End-to-end securitisations and portfolio buyouts.
Yubi Flow – A supply chain platform that offers trade financing solutions.
Yubi Co.Lend – For banks and NBFCs for co-lending partnerships.
Currently, we have boarded over 4000+ corporates, 350+ investors and have facilitated debt volumes of over INR 40,000 crore.
Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment.
At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 650+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.
About the job
Role Charter
As the Digital Operations Leader at SPOCTO, you will be responsible for driving the digital operations of our organization, with a focus on leveraging digital channels to enhance customer experience, drive revenue growth, and optimize cost structures. You will lead a team of digital operations specialists and collaborate closely with cross-functional teams to recommend and implement digital strategies that align with our business objectives.
Key Responsibilities:
Driving Digital Operations:
Lead and oversee all aspects of digital operations, including strategy development, implementation, and optimization.
Identify opportunities to streamline processes, automate workflows, and enhance operational efficiency through digital solutions.
Evaluate and recommend the right digital channels and platforms that will result in higher resolution rates, improved customer satisfaction, and increased revenue generation.
Stay informed about emerging digital trends and technologies, and assess their potential impact on our digital operations.
Develop and implement strategies to achieve revenue targets while maintaining a cost-effective digital operations structure.
Monitor key performance indicators (KPIs) related to revenue generation, cost efficiency, and profitability, and take corrective actions as needed.
Inspire and motivate the digital operations team to achieve performance targets and deliver exceptional results.
Provide leadership, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous improvement.
Qualifications:
Bachelor's degree in Business Administration, Digital Marketing, Operations Management, or a related field
Proven experience in digital operations management, with a track record of driving revenue growth and optimizing cost structures through digital channels.
Strong leadership skills, with the ability to inspire and rally teams to achieve targets and deliver results.
Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
Solid understanding of digital technologies, platforms, and trends, with the ability to recommend and implement effective digital strategies.
Exceptional communication, negotiation, and stakeholder management skills.
Head of Digital Operations
Posted today
Job Viewed
Job Description
Location: Malad, Mumbai, India
Type: Full-time | In-office
Experience: 7–12 years
Reporting to: VP, Business Strategy
About MadeTrulyMadeTruly is transforming the way jewellery is designed and manufactured. We act as the backend operations partner for independent jewellery designers across the US, providing end-to-end services from CAD and prototyping to sample production and drop-shipping. Think of us as Uber for Jewellery Manufacturing —tech-forward, responsive, and quality-obsessed.
With growing demand and tighter turnaround expectations, we’re now hiring a Head of Digital Operations to lead the next stage of our operational evolution.
The RoleYou will be the operational brain of our India office—driving speed, quality, and efficiency across every function from CAD to delivery. Your core mission: decrease lead times for design requests and purchase orders to as close to zero as physically possible, without compromising quality.
This is not a maintenance role. It’s a build-and-scale role.
We’re looking for someone who is tech-savvy, operationally sharp, and deeply entrepreneurial —the kind of person who sees friction and fixes it, ideally before anyone else even notices.
What You’ll Do- Own Operations End-to-End: Oversee daily workflows across CAD, rendering, production, QA, and shipping. Ensure every department delivers on time and communicates clearly with our account management team in the US.
- Drive Tech-Led Efficiency: Identify and implement tech tools and process automations (e.g. ClickUp, Slack, AI agents, etc.) to compress lead times and eliminate bottlenecks.
- Lead and Build Teams: Manage a growing cross-functional team (currently 35+), with a strong culture of ownership, responsiveness, and continuous improvement.
- Collaborate with Product & Tech: Work closely with our US-based tech team to prioritize and test internal tools that streamline workflows.
- Report What Matters: Build dashboards and reporting systems that track key metrics like TAT, throughput, and failure rates—so the right people are always in the know.
- Act Like a Founder: Take full accountability for the quality and pace of execution in our India office. This role is entrepreneurial in every sense.
Requirements
What We’re Looking For- 7–12 years of experience in operations, product, or startup leadership roles.
- Demonstrated success leading teams and delivering process improvements.
- High comfort with technology, automation tools, and system design.
- A clear, structured communicator who thrives in fast-moving environments.
- Background in high-performance cultures (e.g. reporting to founders, startup scaling roles, or top-tier institutions like IIT/IIM).
- A bias for action and zero patience for inefficiency.
- Experience in a high-complexity services business (e.g. creative production, tech-enabled services, or supply chain).
- Exposure to global client expectations (especially US-based customers).
- Prior experience in B2B SaaS tools or workflow automation platforms.
Benefits
Why Join Us- A high-autonomy role with full visibility and accountability.
- A direct line to global leadership and an opportunity to drive real change.
- An ambitious, fast-growing firm where performance is celebrated—not politics.
If you’re excited about building the systems that power a global jewellery supply chain—and you’re the kind of person who solves problems before others spot them—we’d love to talk.
To expedite your application , feel free to email with 2–3 bullet points on the most impactful things you’ve built, led, or fixed in your career. That’s what we really care about.
Be The First To Know
About the latest Digital operations Jobs in India !
Assistant Manager - Digital Operations
Posted today
Job Viewed
Job Description
1.Quality Audit on Operations Control
2. Regular and on going controls testing on regulatory topics and follow up of remediation actions in the Operations.
3. Review the collection and reporting of key risk indicators.
4. Responsible for executing Control Assessments i.e. Testing that evaluate the design and operating effectiveness of Banks first line Key Controls May act as designated lead tester/reviewer of control testing engagements
5. Reviews postings to ensure payment is applied appropriately, corrects payment posting errors for the sites, and submits refund requests.
6. Contribute to the articulation of results/conclusions/memos of control testing activities and communicate to key stakeholders .
7. Supports a high performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals
Skills Required
Payment Posting, control testing , Quality Audit, remediation , Banking
Team Lead - Digital Operations
Posted today
Job Viewed
Job Description
1.Quality Audit on Operations Control
2.Regular and on going controls testing on regulatory topics and follow up of remediation actions in the Operations.
3.Review the collection and reporting of key risk indicators.
4.Responsible for executing Control Assessments i.e.
Testing that evaluate the design and operating effectiveness of Banks first line Key Controls May act as designated lead tester/reviewer of control testing engagements
5.Reviews postings to ensure payment is applied appropriately, corrects payment posting errors for the sites, and submits refund requests.
6.Contribute to the articulation of results/conclusions/memos of control testing activities and communicate to key stakeholders .
7.Supports a high performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals
Skills Required
Aml, Payment Posting, Operations, control testing , Risk Assessment, Risk Management
Manager, Digital Operations (MES)
Posted today
Job Viewed
Job Description
The essential requirements of the job include:
- Bachelor s degree in a quantitative or analytical field.
- Expert knowledge with at least 10 years experience in project management and implementation of large-scale business projects.
- 5 or more years of experience with Enterprise-class manufacturing applications preferably DMC or SAP MES. Experience with integrating manufacturing technology to ERP platforms is preferred.
- Demonstrated ability to lead teams across the digital operations ecosystem and make decisions based on key business priorities.
- Substantial knowledge of business functions, processes and supporting technology in an industrial company. Specific business experience in operational and manufacturing technology platforms required.
- Experienced in information and data management for manufacturing and operations process improvement.
- Knowledge and experience in implementing and integrating various automation and robotic technologies, ie AGVs; knowledge of various PLC and process control technologies; and implementing quality systems.
Skills Required
Erp System, Plc Programming, Project Management