What Digital Operations Jobs are in India?

**Career Area:**
Technology, Digital and Data
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Your Impact Shapes the World at Caterpillar Inc**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Summary**
We are seeking a skilled **Manager Digital Operations Support (Modern Manufacturing Digital Platform & Applications)** to join **MANUF & SUPPLY DIG PLAT(INDIA)** - **CAT IT Division.**
The Operations & Data Support Manager is responsible for leading end-to-end application, platform, and data operations support for the Modern Manufacturing Digital Platform (MMDP). This role ensures high availability, reliability, performance, and data quality across manufacturing digital systems.
The role drives operational excellence by integrating application support, platform reliability, and DataOps practices, and partners closely with engineering, product, data, and business teams to deliver seamless plant, factory, and enterprise digital experiences.
The preference for this role is to be based out of **Chennai - Brigade World Trade Centre**
**What you will do**
This role leads 24x7 production support, platform operations, and DataOps functions, ensuring stable and scalable digital manufacturing solutions. It is accountable for incident, problem, and data pipeline operations, and plays a critical role in enabling real-time manufacturing insights, analytics, and decision-making.
**Key Responsibilities**
**Operations, Support & Service Delivery**
+ Lead and manage **day-to-day production support** across application, platform, and data layers
+ Ensure adherence to **SLA, SLO, and KPI metrics** for incidents, service requests, and data availability
+ Drive **rapid incident resolution** and minimize plant/business disruption
+ Own overall **operational health, system performance, and availability** of MMDP systems
**Data Operations (DataOps) & Data Reliability**
+ Own end-to-end **DataOps processes** including data ingestion, transformation, pipelines, and data quality
+ Ensure **availability, accuracy, and timeliness of manufacturing data pipelines**
+ Lead resolution of **data-related incidents** , including pipeline failures and data inconsistencies
+ Drive **data observability, lineage, and monitoring capabilities**
+ Collaborate with Data Engineering and Analytics teams to improve **data reliability (SLAs) and governance**
**Incident & Problem Management**
+ Act as primary escalation point for **P1/P2 incidents (application, platform, and data)**
+ Lead **root cause analysis (RCA)** and drive permanent fixes across systems and pipelines
+ Establish structured **post-incident review processes**
+ Reduce **MTTR through automation, predictive alerts, and proactive issue detection**
**Service Reliability, Monitoring & Observability**
+ Define and implement **monitoring and alerting strategies** across applications and data pipelines
+ Enable **end-to-end observability** (application + data + infrastructure)
+ Drive improvements in **system resilience, reliability, and automation**
+ Ensure proactive detection using tools, telemetry, and analytics
**Team Leadership & Vendor Management**
+ Lead a **distributed team of support engineers, SREs, and DataOps engineers**
+ Define clear **roles, responsibilities, and escalation paths** across support tiers
+ Manage vendor partners (TPL/SOW) and ensure **performance, productivity, and cost optimisation**
+ Establish and manage a **24x7 global support model**
**Continuous Improvement & Automation**
+ Identify opportunities to improve efficiency through **automation, AIOps, and DataOps practices**
+ Develop and maintain **runbooks, playbooks, and knowledge base**
+ Standardise operational processes aligned with **ITSM frameworks (e.g., ServiceNow)**
+ Optimise **incident trends, backlog management, and workflow efficiency**
**Cross-Functional Collaboration**
+ Partner with **Engineering, Product, Data, and Plant stakeholders** for releases and support transitions
+ Support **new platform rollouts, plant onboarding, and hypercare phases**
+ Ensure strong alignment across **application, data, and architecture teams**
**Metrics, Reporting & Governance**
+ Track, analyse, and report key metrics:
+ SLA compliance
+ Incident volumes and trends
**Data pipeline success rates and data quality metrics**
+ MTTR / MTBF
+ System and data availability
+ Provide insights and recommendations to improve **operational and data excellence**
**What you will have**
+ Bachelor's degree in Engineering, Computer Science, Data Engineering, or related field
+ 10-15+ years in IT operations, production support, SRE, or DataOps
+ 5+ years of people leadership experience
+ Strong experience in:
+ Incident and problem management
+ Data pipeline operations (ETL/ELT, streaming, batch)
+ Cloud platforms (Azure/AWS)
**Preferred Skills**
+ Strong expertise in DataOps, data platforms (e.g., Kafka, Spark, Data Lake)
+ Experience with ITSM tools (ServiceNow or equivalent)
+ Solid understanding of:
+ Microservices and distributed systems
+ Data engineering and analytics pipelines
+ Experience in DevOps, AIOps, and automation frameworks
+ Proven experience managing global 24x7 support models
+ Strong stakeholder engagement and communication skills
**Leadership Expectations**
+ Drive end-to-end operational and data accountability
+ Foster a culture of proactive ownership, reliability engineering, and automation
+ Enable data-driven decision making through reliable operations
+ Promote continuous improvement across application and data ecosystems
+ **Additional information:This position requires candidate to work a 5-day -a -week schedule in the office**
**Skills desired:**
**Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
- Differentiates assumptions, perspectives, and historical frameworks.
- Evaluates past decisions for insights to improve decision-making process.
- Assesses and validates decision options and points and predicts their potential impact.
- Advises others in analyzing and synthesizing relevant data and assessing alternatives.
- Uses effective decision-making approaches such as consultative, command, or consensus.
- Ensures that assumptions and received wisdom are objectively analyzed in decisions.
**Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
- Reviews others' writing or presentations and provides feedback and coaching.
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Maintains focus on the topic at hand.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
- Ensures capture of lessons to be learned from a problem-solving effort.
- Organizes potential problem solvers and leads problem resolution efforts.
- Uses varying problem-solving approaches and techniques as appropriate.
- Contributes to standard practices for problem-solving approaches, tools, and processes.
- Analyzes and synthesizes information and devises alternative resolution strategies.
- Develops successful resolutions to critical or wide-impact problems.
**Organizational Leadership** : Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
Level Extensive Experience:
- Employs various group decision-making methods depending on the situation.
- Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc.
- Translates vision into specific functional or departmental initiatives.
- Uses emotional contagion to affect the mood of group members, tone of group and group processes.
- Uses a normative decision model (with leadership styles and situational variables) to select style.
- Initiates structure: role clarification, setting standards, holding subordinates accountable, etc.
**Customer Interaction:** Knowledge of the principles and techniques of communicating with a customer; ability to utilize tools and techniques for customer interaction.
Level Extensive Experience:
- Provides customer support on difficult problems.
- Teaches techniques for transitioning from problem solving to sales opportunities.
- Analyzes the characteristics of threats and selects the proper plan of action for handling them.
- Evaluates techniques for face-to-face, telephone and web-based interactions.
- Advises on methods for identifying leads and procedures for turning them over.
- Implements tactics to de-escalate problem situations immediately.
**Customer Support Policies, Standards and Procedures** : Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.
Level Extensive Experience:
- Collaborates with other functions on establishing and documenting joint standards.
- Develops quality assurance and monitoring mechanisms.
- Advises on the development of customer support policies and practices.
- Implements cross-functional standards and procedures.
- Evaluates the impact of standards and policies across functional specialties.
- Analyzes existing and evolving procedures for their efficiency and effectiveness.
**Software Release Management** : Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.
Level Extensive Experience:
- Participates in the development and testing of back-out procedures and recovery strategies.
- Oversees all aspects of release management for the entire installed customer base.
- Develops and disseminates communications about new release training.
- Drafts communications about product release delays.
- Develops distribution dates based on development, testing (QA), validation, packaging activities.
- Conducts impact analysis for major releases or critical applications; assesses benefits and risks.
**Software Reliability Management** : Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.
Level Extensive Experience:
- Discusses variables used in standard reliability metrics and their impact on a given metric.
- Identifies methods to improve product performance and recommends design changes.
- Gathers information on product failures to be used for product redesign or enhancement.
- Demonstrates experience with reliability engineering practices for a range of products.
- Uses probability and statistical measures to assess products, estimate and monitor reliability.
- Participates in the definition of success criteria for products and tests.
**What you will get:**
+ Work Life Harmony
+ Earned and medical leave.
+ Relocation assistance
**Holistic Development**
+ Personal and professional development through Caterpillar 's employee resource groups across the globe
+ Career developments opportunities with global prospects
**Health and Wellness**
+ Medical coverage -Medical, life and personal accident coverage
+ Employee mental wellness assistance program
**Financial Wellness**
+ Employee investment plan
+ Pay for performance -Annual incentive Bonus plan.
**Additional Information:**
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
**Posting Dates:**
July 9, 2026 - July 23, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

**Job Purpose and Impact**
As an Advisor, Operations Lead within the Digital Workplace team, you will serve as a senior individual contributor responsible for the operational health, governance, and continuous improvement of Cargill's endpoint and collaboration environment. This role sits at the intersection of strategy and execution - you will translate roadmap priorities into operationally sound, day-to-day practices while acting as a trusted subject matter expert across engineering teams, business stakeholders, and global service partners.
You will bring structure to complexity, data to decisions, and clarity to a fast-moving transformation - all without direct reports, but with significant influence across the teams and leaders you partner with.
**Key Accountabilities**
+ **Operational Excellence**
+ Own and improve Digital Workplace operations, covering device lifecycle, provisioning, depot management, endpoint governance, and collaboration platforms.
+ Track KPIs and SLAs, identify risks, and drive improvements with cross-functional teams.
+ Maintain standardized procedures and act as an escalation point, ensuring timely, accountable resolution of complex operational issues across stakeholders.
+ **Collaboration Platform Governance**
+ Support governance of the Microsoft 365 environment, including SharePoint permissions, OneDrive, Teams lifecycle, and security groups.
+ Collaborate with Security and IAM teams to ensure data protection and access control.
+ Drive attestation, automation, and audits, while aligning with Entra ID and HR systems to ensure accurate, compliant access governance.
+ **Governance & Compliance**
+ Support the design and execution of governance frameworks for endpoint access, device compliance, collaboration platform policies, and Digital Workplace standards in alignment with Cargill's security and IT requirements.
+ Partner with Information Security, Risk, and Compliance teams to ensure operational practices meet internal policy and external regulatory requirements across a global footprint.
+ **Program & Stakeholder Support**
+ Collaborate with program teams to ensure operational readiness and seamless transition to steady-state operations.
+ Advise leadership with data-driven insights on service health and transformation progress.
+ Engage stakeholders and end users to gather feedback, drive change, and promote adoption of modern workplace tools across a global workforce.
+ **Continuous Improvement**
+ Lead operational improvement initiatives using structured problem-solving to enhance efficiency and service quality.
+ Identify and implement automation opportunities across workflows in partnership with engineering teams.
+ Stay updated on Microsoft 365, Nexthink, and PCaaS trends, translating emerging capabilities into actionable operational recommendations for leadership.
**Qualifications**
**Required Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, Business, or a related field - or equivalent work experience.
+ 10+ years of progressive experience in IT operations, Digital Workplace, or endpoint management in a large enterprise environment.
+ Demonstrated experience managing device lifecycle, provisioning processes, and endpoint governance at scale (10,000+ devices preferred).
+ Hands-on experience with Microsoft 365 platform operations, including SharePoint, OneDrive, Teams, and Exchange/mail governance.
+ Strong analytical and problem-solving skills with the ability to synthesize operational data into actionable insights and executive-ready communications.
+ Proven ability to work effectively across matrixed, global organizations and manage multiple priorities without direct authority.
+ Experience with ITSM frameworks (ITIL or equivalent) and operational reporting tools.
**Preferred Qualifications**
+ Experience with Microsoft Intune, Autopilot, Windows 365 (W365), Entra ID (Azure AD), and/or Nexthink.
+ Familiarity with PCaaS (PC as a Service) operating models and global vendor management.
+ Experience designing or operating SharePoint permissions governance programs, including oversharing remediation, attestation workflows, and automated access controls.
+ Experience supporting large-scale technology transformation programs, particularly mid-flight rather than greenfield.
+ ITIL Foundation certification or equivalent.
+ Microsoft 365 certifications (e.g., MS-700, MS-900, or equivalent) a plus.
+ Demonstrated experience with process improvement methodologies (Lean, Six Sigma, or equivalent).
**Competencies for Success**
+ Operational Rigor - You bring discipline and structure to ambiguous environments, translating strategy into repeatable, scalable processes that hold up across a global, multi-industry organization.
+ Stakeholder Influence - As a senior IC, you earn trust and drive alignment without formal authority, communicating clearly across engineering teams, business leaders, and end users alike.
+ Breadth & Curiosity - You're comfortable owning both device operations and collaboration platform governance - and you actively seek to connect the dots between them.
+ Ownership Mindset - You take accountability for outcomes, follow through on commitments, and proactively surface issues before they become problems.
+ Data-Driven Thinking - You use metrics and evidence to drive decisions, tell compelling stories, and demonstrate operational value to leadership.

About the Role Our client, a leader in digital transformation and innovative software solutions, is seeking a highly skilled and forward-thinking Head of Digital Operations . This position is entirely remote, offering a unique opportunity for a seasoned leader to shape and scale our digital operational capabilities from anywhere. You will be responsible for overseeing the entire lifecycle of our digital products and services, ensuring seamless delivery, optimal performance, and continuous improvement. The ideal candidate possesses a deep understanding of agile methodologies, cloud infrastructure, DevOps practices, and is adept at managing distributed engineering and operations teams. You will play a critical role in driving operational excellence in a fast-paced, technology-driven environment. This is a strategic leadership role that requires a blend of technical acumen and strong management skills to foster a culture of innovation and efficiency. We are looking for an individual who can lead by example and inspire teams to achieve ambitious goals. Your expertise will be crucial in defining and implementing the operational roadmap for our client's digital future, ensuring robust and scalable solutions. Key Responsibilities

• Lead and manage the overall digital operations strategy, including infrastructure, deployment, and support.
• Oversee the implementation and adoption of DevOps principles and practices across engineering teams.
• Drive continuous improvement initiatives to enhance system performance, reliability, and scalability.
• Manage and mentor geographically distributed teams of engineers, SREs, and operations specialists.
• Develop and maintain robust monitoring, alerting, and incident response systems.
• Collaborate with product management and engineering leadership to define operational requirements and roadmaps.
• Ensure the security, compliance, and cost-effectiveness of all digital operations.
• Implement automation strategies to streamline workflows and reduce manual intervention.
• Analyze operational data to identify trends, potential issues, and opportunities for optimization.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• 8+ years of experience in operations management, with at least 4 years in a leadership role focused on digital or cloud operations.
• Proven experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Strong understanding of CI/CD pipelines, infrastructure as code, and monitoring tools.
• Demonstrated success in building and leading high-performing, remote-first technical teams.
• Excellent communication, problem-solving, and strategic thinking skills.
• Experience with ITIL frameworks and best practices for incident, problem, and change management.
• Familiarity with scripting languages (e.g., Python, Bash) for automation.
• Experience in managing budgets and optimizing operational costs for digital infrastructure.

Benefits Our client offers a fully remote work environment with a competitive salary, performance-based incentives, and comprehensive health, dental, and vision insurance. We provide a generous home office setup stipend, opportunities for continuous professional development, and access to cutting-edge technologies. A 401(k) plan with company match, flexible working hours, and generous paid time off are also included. We foster a collaborative and inclusive culture that values innovation and work-life balance, ensuring our remote employees feel connected and supported. This role offers significant growth potential within a leading technology firm.

Company:  HiVoco Studios Location:  Gurugram (On-site at Client Office) 

Experience:  2-4 years 

Employment Type: Full-time

Compensation: 3.5-4 Lakh Per Annum

Health Insurance Benefits of Rs 5,00,000/- Included

About HiVoco Studios

HiVoco is an AI-first branded intelligence studio working with some of the world's most respected brands. We combine creative strategy with technical excellence to deliver high-volume, high-quality creative solutions for marquee accounts.

About the Role

We're looking for a sharp, detail-obsessed QC Manager to own quality and client servicing for a leading automotive account. This isn't a back-office QC role - you'll be the operational backbone of the team, ensuring every creative is flawless while managing client coordination, timelines, and delivery workflows.

If you're someone who catches what others miss, thrives in fast-paced environments, and takes pride in seamless execution - we want to talk.

What You'll Do

Quality Control

• Own the final quality gate for all creative output before client delivery
• Ensure accuracy in copy, pricing, disclaimers, language, and format specifications
• Verify brand consistency, design precision, and platform compliance across all assets
• Build and maintain QC checklists and standard operating procedures

Client Coordination & Servicing

• Act as the primary point of coordination between client and internal creative teams for day-to-day production requirements
• Gather briefs, requirements, open files, and reference materials from clients and ensure clarity before execution
• Manage client queries, feedback loops, and revision cycles
• Ensure all deliverables are shared within defined timelines and agreed TAT

Production Management

• Manage large-scale creative adaptations across formats, platforms, and regions
• Track project status, flag potential delays, and proactively communicate with stakeholders
• Maintain MIS reports, delivery trackers, and project documentation
• Handle asset versioning, archival, and retrieval

Influencer Coordination

• Support influencer onboarding and manage influencer deliverables end-to-end
• Coordinate content production, revisions, and publishing timelines
• Ensure influencer content meets brand guidelines and quality standards
  

What We're Looking For

• 2-4 years of experience in QC, production coordination, or client servicing (agency/studio background preferred)
• Exceptional attention to detail - you spot the misaligned pixel, the wrong font weight, the missing disclaimer
• Strong organizational skills and ability to manage multiple deliverables simultaneously
• Excellent written and verbal communication
• Proficiency in Excel/Sheets for tracking and MIS
• Basic understanding of design files, formats, and digital ad specifications
• Proactive, ownership-driven mindset - you don't wait for problems to escalate
  

Good to Have

• Experience working on automotive, FMCG, or high-volume digital accounts
• Familiarity with influencer marketing workflows
• Exposure to creative production tools and asset management systems
  

Working Arrangement

• Monday to Friday: On-site at client office (Gurugram)
• Saturday: Half-day, Work from Home
• Holidays as per client calendar
  

Why Join Us

• Work on a marquee automotive brand with national visibility
• Be part of an AI-first studio that's redefining creative production
• Clear ownership and growth path in a lean, high-impact team
• Collaborative environment where quality is celebrated, not just expected

**Career Area:**
Technology, Digital and Data
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
_Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world._
As a member of the VisionLink product team, you will be contributing to the definition of operations management space of VisionLink, Caterpillar's premier telematics and fleet management platform. This role focuses on optimizing product implementation and customer experience-particularly in the areas of Cat Grade technologies and payload applications. You will serve as a critical liaison between customers, field service teams, and product development, ensuring VisionLink delivers measurable value across customer segments.
**What You Will Do:**
+ Work collaboratively with cross-functional teams to develop and implement design changes.
+ Conduct tests and simulations to validate design modifications and ensure they meet performance and quality standards.
+ Evaluate customer feedback and integrate insights into product enhancements.
+ Lead root cause analysis for product failures and develop corrective action plans.
+ Communicate ideas effectively to stakeholders at all levels.
+ Collaborate with development teams to meet industry requirements.
+ Deliver on short-term needs that align with long-term strategic visions.
+ Analyze product performance data to identify areas for improvement.
**What You Will Have:**
+ **Business Analysis:** Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
+ **Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
+ **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
+ **Software Product Business Knowledge:** Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
+ **User Acceptance Testing (UAT):** Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
**Considerations For Top Candidates:**
+ Background in construction operations with hands-on experience using Caterpillar technologies
+ Extensive experience with Cat Grade technologies, including machine control, site positioning, and customer deployment
+ Strong knowledge of Caterpillar payload applications, including onboard weighing systems and
+ Strong listening skills to identify new products and features from customer feedback
+ Experience in the development of web solutions or machine performance and control systems
+ Self-motivated, results-driven individual with technical expertise
+ Experience working with cross-functional teams including engineering, sales, and field support
+ Strong analytical skills with the ability to translate operational insights into actionable product improvements
+ Explains products and services with little or no use of technical jargon or advanced vocabulary
+ Perceives lack of audience comprehension; further simplifies explanation when needed
+ Performs at least 2-3 concurrent activities without reducing productivity
+ Makes sound recommendations when faced with complex and contradictory alternatives
+ Facilitate design reviews and walkthroughs
+ Analyzes benefits and drawbacks of specific proposals
**Posting Dates:**
July 10, 2026 - July 23, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

Description
As a SA/VLM associate, you will be responsible for creating high-quality written content for videos/images and/or labeling of objects on audio, image, and/or video-file. Your primary focus will be on producing clear, concise, and informative content that meets the needs of the target audience.
Key job responsibilities
Performs simple annotation-related tasks in a narrow ML data process area (e.g. audio, image, and/or video-file). Uses internal tools and software provided by team.
- May participate in data collection activities when scripts and instructions are provided. Adheres to compliance and confidentiality requirements.
- Apply strong language skills, grammar knowledge, and linguistic rules to ensure the generated text adheres to proper grammar, syntax, and appropriate language usage.
- Maintaining high internal quality of the processes by performing quality audits/verification.
- Meets daily productivity and quality targets. Tracks queries related to annotation/data collection and share them with the relevant stakeholders to help solve them.
- Track daily task completion status using recommended tools and provide individual status reports.
- Adhere to confidentiality & compliance requirements to ensure zero risk to customer data and Amazon. Helps test new SOPs and ML data tools.
- Providing specific & timely feedback to streamline existing processes and help the team achieve more consistent results with high quality.
Basic Qualifications
- Bachelor's degree
- Speak, write, and read fluently in English
- Knowledge of Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent in English, communications, technical writing, or a related field, or comparable job experience
Preferred Qualifications
- Bachelor's degree or equivalent in Business, Journalism, Marketing, Communications, or a related field
- Experience in multicultural communication, or experience and familiarity with US culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

About the Role Our client, a prominent educational technology company, is seeking an experienced and strategic Content Marketing Manager to lead their content initiatives in Coimbatore . This is an on-site position, offering a fantastic opportunity to shape the brand's voice and drive engagement through compelling content. You will be responsible for developing and executing a comprehensive content strategy that supports marketing goals, enhances brand authority, and generates qualified leads. The ideal candidate possesses exceptional writing and editing skills, a deep understanding of content marketing principles, and a proven ability to manage content calendars and production workflows. You will collaborate closely with product marketing, SEO, and design teams to create a rich ecosystem of content across various formats. Key Responsibilities

• Develop and implement a data-driven content marketing strategy aligned with business objectives and target audience needs.
• Oversee the creation, editing, and distribution of high-quality content, including blog posts, white papers, case studies, ebooks, webinars, infographics, and social media content.
• Manage the editorial calendar, ensuring timely delivery of content across all platforms.
• Conduct keyword research and SEO analysis to optimize content for search engines and drive organic traffic.
• Collaborate with subject matter experts to produce accurate and insightful content.
• Analyze content performance metrics, measure ROI, and provide regular reports with actionable insights to improve content effectiveness.
• Manage relationships with freelance writers, designers, and other content creators.
• Ensure all content adheres to brand guidelines, style guides, and quality standards.
• Promote content across various channels, including social media, email marketing, and paid distribution.
• Stay updated on industry trends and best practices in content marketing and digital media.

Requirements

• Bachelor's degree in Marketing, English, Journalism, Communications, or a related field.
• Minimum of 5 years of experience in content marketing, content strategy, or related roles.
• Proven track record of developing and executing successful content marketing programs that drive engagement and lead generation.
• Exceptional writing, editing, and proofreading skills with a strong portfolio of published work.
• Deep understanding of SEO best practices and content optimization techniques.
• Experience with content management systems (CMS) like WordPress.
• Proficiency in analytics tools such as Google Analytics to measure content performance.
• Strong project management skills with the ability to manage multiple projects and deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience in the EdTech sector is a significant advantage.

Benefits

• Competitive salary package and potential for performance bonuses.
• Comprehensive health insurance.
• Paid time off and company holidays.
• Opportunities for professional development and continuous learning.
• A vibrant and collaborative work environment in Coimbatore .
• Exposure to innovative educational technology.
• Retirement savings plan.
• Regular team-building activities and company events.
• Subsidized meals or cafeteria facilities.

About the Role Our client, a rapidly expanding direct-to-consumer e-commerce brand specializing in (mention a niche, e.g., home fitness equipment), is seeking an experienced E-commerce Operations & Social Media Manager to join their team in **Nagpur, Maharashtra**. This multifaceted role requires a candidate who can seamlessly blend operational excellence with strategic social media management to drive growth and customer satisfaction. You will be responsible for optimizing the e-commerce supply chain, managing inventory, overseeing order fulfillment, and concurrently developing and executing impactful social media strategies to enhance brand presence and customer engagement. The ideal candidate possesses strong analytical and problem-solving skills, a deep understanding of e-commerce operations, and a proven ability to leverage social media for business growth. This is an exciting opportunity to make a significant impact in a growing company. We are looking for a hands-on leader with a blend of operational and digital marketing expertise. Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, shipping, and returns.
• Develop and implement strategies to optimize the e-commerce supply chain for efficiency and cost-effectiveness.
• Manage relationships with third-party logistics (3PL) providers and suppliers.
• Ensure timely and accurate fulfillment of customer orders, maintaining high standards of customer service.
• Develop and execute comprehensive social media strategies across all relevant platforms to increase brand awareness, engagement, and traffic to the e-commerce site.
• Create, curate, and manage engaging content (text, images, videos) that aligns with brand voice and marketing goals.
• Monitor social media trends and competitor activities, identifying opportunities for growth and optimization.
• Analyze social media performance data and provide regular reports with actionable insights.
• Collaborate with marketing, sales, and customer support teams to ensure a cohesive brand experience.
• Manage the e-commerce website's product catalog, ensuring accuracy and optimal presentation.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations and social media management, preferably in a D2C environment.
• Proven experience in managing online retail operations, including inventory control, order fulfillment, and logistics.
• Strong understanding of social media platforms, best practices, and content creation for business growth.
• Excellent analytical and problem-solving skills with the ability to interpret operational and marketing data.
• Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and inventory management systems.
• Experience with social media management tools and analytics platforms.
• Strong project management skills and ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• A strategic mindset with a hands-on approach to execution.

Benefits Our client offers a competitive annual salary commensurate with experience and responsibilities. Employees benefit from comprehensive health insurance, including medical, dental, and vision coverage. A generous paid time off policy is provided, along with opportunities for professional development and training. The office is conveniently located in **Nagpur, Maharashtra**, offering a modern and collaborative work environment. Team events and a focus on employee well-being are integral to our client's culture. This role offers significant potential for growth and impact within a dynamic e-commerce company.