2,278 Digital Sector jobs in India

Role: Manager - Digital Transformation

Location: Mumbai (Malad)

Mode of work: Work from Office

Job role: As a Manager of Digital Transformation, you will lead initiatives that integrate innovative technologies with business processes to improve client satisfaction and operational efficiency, with a strong focus on enhancing customer experience (CX).

Must have led process improvement projects deploying solutions (like - GenAI, Bot, IVR, AgenticAI, etc.) for improving the customer experience like NPS /AHT/CSAT and more.

Key Responsibilities

• Spearhead the implementation of advanced technology solutions like GenAI, RPA, CCaaS solutions, bots, Agentic AI, and SmartAssist to elevate customer interactions and streamline operations
• Collaborate with cross-functional teams to identify opportunities for technological advancements and drive project execution
• Engage with leadership and clients to pinpoint areas for technological improvements and ensure alignment with business goals
• Oversee change management strategies to guarantee smooth adoption of new technologies

Required Skills & Experience:

• Significant experience in deploying and managing cutting-edge technology solutions within digital transformation projects.
• Strong technical proficiency with a focus on customer experience technologies and AI-driven tools.
• Demonstrated ability to lead complex projects with a strategic vision for technology integration.
• Excellent communication and leadership skills to effectively engage with clients and stakeholders.

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Location : Bangalore

Mode of work - Work from Office (all 5days)

Expertise in Contact center improvements like NPS, CSAT, AHT,etc. with deploying Tech solutions like - AgenticAI, AgentAssist, IVR, GenAI, etc.

Role:

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes
• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Location : Mumbai - Malad

Mode of work - Work from Office (all 5days)

Expertise in Contact center improvements like NPS, CSAT, AHT,etc. with deploying Tech solutions like - AgenticAI, AgentAssist, IVR, GenAI, etc.

Role:

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes
• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience

Location: Mumbai (Monday to Friday)

Experience: 6 to 10 years

Designation: Assistant Manager

Role: Business Analyst - HR Digital Transformation

Qualifications: BE/BTech, HR related Degree or related field.

Role & responsibilities

• Collaborate with HR process owners and teams to understand business objectives, workflows, and system needs.
• Translate HR process requirements into detailed functional specifications.
• Partner with technology teams and vendors to evaluate, design, and implement HR digital solutions.
• Conduct gap analyses and recommend process improvements and automation opportunities.
• Develop wireframes, process maps, and user stories to communicate design and functionality.
• Coordinate testing (UAT), troubleshoot issues, and ensure smooth deployment of enhancements or new features.
• Prepare and deliver executive presentations, reports, and dashboards showcasing project updates, analytics, and outcomes.
• Support data migration, validation, and reporting during system transitions.
• Monitor adoption and collect feedback post-implementation to drive continuous improvement.

Preferred candidate profile

• Bachelors degree in engineering/Tech/HR, or related field.
• Preferred: MBA / Post-Graduate degree in HR, Analytics, or Information Systems.
• 5+ years of experience as a Business Analyst, preferably in HR Technology / HR Transformation domains.
• Strong understanding of HR processes (Talent Acquisition, Performance, Learning, Compensation, Core HR, etc.).
• Proven experience in implementing or enhancing HR systems (e.g. SuccessFactors, Workday, Darwinbox, or similar).
• Excellent analytical, problem-solving, and conceptual thinking skills.
• Strong presentation and stakeholder management abilities, with experience in preparing senior management decks and reports.
• Proficiency in MS Excel, PowerPoint, and data visualization tools (e.g., Power BI,Tableau).
• Exposure to Agile or hybrid project methodologies is an advantage.
• Highly collaborative, with strong interpersonal and communication skills.
• Detail-oriented, with a structured approach to analysis and documentation.
• Self-driven, proactive, and able to work in a fast-paced, evolving environment.

About Company - Digital Music company

Key Responsibilities

Applications Management & Operations

• Lead the central administration team for Finance applications (core and non-core systems).
• Oversee daily operations to ensure system availability, performance, and service continuity.
• Coordinate with IT and external providers for maintenance, upgrades, and incident resolution.

Stakeholder & Cross-Functional Alignment

• Serve as the primary interface between Finance and other departments on application-related topics.
• Ensure system functionalities align with Finance process needs and business requirements.
• Promote data consistency, integration, and system harmonization across entities.

Performance & Continuous Improvement

• Monitor user satisfaction and gather feedback to drive enhancements.
• Lead system optimization and automation initiatives in line with the broader transformation roadmap.
• Identify and address operational pain points through technology-driven solutions.

Testing Strategy & Execution

• Design, lead, and supervise testing campaigns (unit testing, integration testing, UAT) during system updates, improvements, or new deployments.
• Ensure test plans are properly documented, executed, and traceable.
• Coordinate with users, IT, and support teams to validate functionality and performance.
• Ensure testing activities are aligned with risk management and quality assurance standards.

KPI Tracking & Reporting

• Define, implement, and maintain performance dashboards and KPIs.
• Track quality of service, incident resolution times, system reliability, and project delivery status.
• Provide regular updates to leadership and support decision-making with data insights.

Must Have

• Experience: 8–13 years in Finance systems (e.g., Basware, Board, Kyriba, HFM) management, ERP administration, or Finance/IT transformation. Familiarity with Finance processes such as accounting, controlling, and reporting.
• Technical Acumen: Solid understanding of Finance systems architecture, data flows, and user needs. Strong analytical skills; comfortable with reporting tools and performance monitoring dashboards.
• Service Orientation: Strong focus on operational excellence and user satisfaction.
• Mindset: Structured, responsive, able to balance reliability with transformation initiatives.
• Leadership: Proven ability to manage cross-functional and international teams in a complex, matrixed environment.
• Communication: Excellent communication and coordination skills across technical and non-technical teams; fluency in English.

1. Job Title – Digital Transformation

Job Location – Corporate Office, Kolkata

Job Specification:

Length of Exp:1 to 2 Years

Technical skills required should know python programing language and have basic understanding of data engineering.

Brief Job Description:

1. Model building, data analysis and managing deployments
2. Design and develop visualization dashboard
3. Automation of manually managed process
4. IIOT industry 3.5 implementation
5. Statistical tool development

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Black Belt with procure to pay end to end process expertise

In this role, you would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like predictive analytics, Machine Learning, Intelligent automations, etc by working with cross-functional global teams to favorably impact to the business outcomes of the customer.

Responsibilities

· Candidate will be part of Lean Digital Transformation (LDT) team and will have to follow the Black Belt certification roadmap as per the Genpact corporate LDT guidelines to complete the black belt certification.

· Engage with procurement support desk and accounts payable operations team members on the ongoing process improvement initiatives.

· Facilitate brainstorming sessions with operations team members to identify new process improvement opportunities.

· Understand the end-to-end process and liaise with operations team for ideation of new initiatives.

· Update the trackers / PowerPoint decks regularly for ensuring timely reporting to internal and external stakeholders.

· Engage with client stakeholders over a defined frequency on the new initiatives along with progress, challenges and support required on the existing projects.

· Coordinate with MIS and Operations team members for getting hold of necessary data and perform appropriate analysis for benefits validation and client sign off.

· Coach and mentor operations team members on Lean and DMAIC methodologies and provide ample support on their Lean and Six Sigma projects (Lean, Green Belt certifications)

· Must be flexible to support during different time zones (if required)

Qualifications we seek in you!

Minimum Qualifications

· Any Graduate

· Certified Black Belt with adequate exposure to process improvements and transformation initiatives

· Good excel and PowerPoint working knowledge; must be well versed with advanced excel applications (e.g. Pivot, Look ups and complex excel formulas)

· Excellent verbal and written communication skills

· Prior experience of managing overseas client stakeholders

Preferred Qualifications/ Skills

· MBA/Masters/Engineering Degree/Any other disciplines in Finance or Accounting

· Relevant experience in exposure to Procure to Pay (Accounts Payables) domain

· Prior exposure to source to contract process.

· Knowledge of Excel Macros /Other automation solutions

· Prior work experience with solutions such as Coupa, ServiceNow, QlikSense, Oracle Fusion, Tradeshift etc.

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About Thoucentric:

This role requires the individual to assist clients in logistics & warehousing operations/ transformation initiatives ranging from operational improvement, strategic cost reduction initiatives, change management workstreams to system/tool implementation at a global scale. 

He/she is responsible for managing internal stakeholders, external partners, successfully lead technology-based transformation efforts, and support with leadership updates. He/she should have strong analytical skills and the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. He/she would work with cross-functional teams and business leads to ensure project deliverables, manage risks or escalations, and seek support on roadblocks. 

Must have:  

Good to have  

Educational Qualifications:  

Strong educational background from reputed engineering and management schools