602 Digital Sector jobs in India

About the Role

We are seeking a dynamic and highly experienced Digital Experience & Customer Engagement Leader to drive end-to-end digital transformation programs across global B2B and B2C platforms. This is a strategic leadership role focused on delivering exceptional customer experiences through innovative architectures, modern commerce technologies, and a strong command of agile delivery models.

This role will provide technical and delivery leadership across global programs, partnering with cross-functional stakeholders to shape digital strategy, lead engineering excellence, and scale high-performance teams.

Key Responsibilities

• Lead end-to-end delivery of high-impact digital transformation programs using platforms like Salesforce Commerce Cloud, SAP CX, Adobe Commerce, and Shopify .
• Drive architecture and design of modern digital ecosystems using MACH and composable architecture principles.
• Orchestrate large cross-geography teams across India, the US, EMEA, and APAC regions.
• Own and manage program portfolios with a P&L responsibility exceeding $25M+ annually .
• Define and enforce engineering best practices including Agile/DevSecOps, Accessibility (WCAG), Performance Testing, and CI/CD pipelines.
• Establish and scale technical teams, define capability models, mentor engineering leads, and ensure coding standards.
• Drive customer engagement from pre-sales through execution, building trusted relationships with senior stakeholders (including CIOs/CEOs).
• Lead solutioning for new business opportunities and proposals.
• Collaborate with cross-functional teams to ensure seamless delivery across experience, content, and commerce layers.

Key Qualifications

• 19+ years of experience in digital transformation, software architecture, and delivery management.
• Deep hands-on experience with Salesforce Commerce, SAP CX, Adobe Commerce (Magento), CommerceTools, Shopify Plus , and other eCommerce and CMS platforms.
• Proven leadership in large-scale digital delivery, managing programs with multi-million dollar budgets and large global teams .
• Strong understanding of microservices architecture , cloud-native solutions , and API-first design.
• Expertise in front-end architecture , particularly in frameworks like Vue.js, React/Next.js , and Angular .
• Experienced in cloud platforms : AWS (Lambda, EC2, Bedrock), Azure (IaaS/PaaS) – AZ-900 Certified.
• Proven experience in delivering accessibility-compliant web experiences (WCAG 2.0+).
• Proficiency in project management tools like JIRA, Rally, Azure DevOps , and design tools like Visio .

At HFS, we are committed to delivering superior customer experience and operational excellence through technology. As Lead – Digital Transformation, you will drive the organization’s digital strategy, reimagining processes and solutions across the secured lending value chain. The role demands a visionary leader who can translate business needs into scalable, tech-enabled solutions while improving customer experience, productivity, compliance, and agility.

Key Responsibilities:

1. Digital Strategy & Execution:

• Design and execute a comprehensive digital roadmap for HFS, aligned to business growth and transformation priorities.
• Identify and prioritize opportunities for digitization across origination, underwriting, disbursement, collections, and servicing.

1. Process Reimagination & Automation:

• Lead process diagnostics and re-engineering exercises to reduce manual touchpoints, turnaround times (TAT), and operational risk.
• Drive implementation of workflow platforms, RPA, and digitized decision engines for faster loan processing and approvals.

1. Technology Integration & Product Digitization:

• Partner with internal IT, product, credit, and sales teams to build digital journeys across customer and employee interfaces (e.g., mobile apps, digital DSA journeys, CRM).
• Evaluate and onboard suitable tech partners / SaaS platforms for API-led integrations (e.g., for KYC, bureau, legal, valuation, etc.).

1. Data-Driven Decision Making:

• Leverage data and analytics tools to support real-time tracking, MIS dashboards, early warning systems, and risk modeling.
• Champion the use of AI/ML, OCR, and analytics for faster and smarter credit decisions.

1. Change Management & Adoption:

• Drive organization-wide adoption of digital tools through training, communication, and stakeholder engagement.
• Cultivate a digital-first mindset across functions and field teams.

1. Regulatory Compliance & Governance:

• Ensure that all digital initiatives adhere to applicable regulatory guidelines and internal compliance norms.
• Build robust controls into digital journeys to reduce fraud and enhance audit-readiness.

Key Requirements:

Education:

• B.E./B.Tech in Computer Science, Engineering or related field (mandatory).
• MBA or equivalent postgraduate qualification preferred.

Experience:

• 10–15 years of experience, with at least 5 years in leading digital initiatives in the NBFC / BFSI space.
• Strong understanding of the secured lending ecosystem, including LAP and property-backed loan processes.

Skills & Competencies:

• Expertise in process automation, digital platforms, CRM, API ecosystems, workflow tools, and mobile/web app integration.
• Experience working with fintechs and digital solution vendors.
• Strong project management, stakeholder alignment, and cross-functional leadership skills.
• Strategic thinking combined with execution orientation.

Preferred Attributes:

• Experience in rolling out digital onboarding / eKYC journeys.
• Familiarity with LOS, LMS, and CRM systems used in lending.
• Comfort with agile ways of working and digital innovation sprints.

Job Overview:

We are seeking a Project Coordination Engineer , preferably from an Instrumentation Engineering background, with experience in coordinating complex Oil & Gas digitalization initiatives. The role focuses on the successful execution of CCTV , One-Wireless (Wi-Fi) , IMOMS (Integrated Maintenance and Operations Management System) , and Digital Twin implementations.

The ideal candidate will have a working knowledge of industrial control systems such as DCS, SCADA, and PLC-based architectures , along with strong vendor coordination and documentation management skills. The role will be split between 80% project execution/technical coordination and 20% PMO responsibilities , ensuring project governance, reporting, and milestone tracking.

This is a highly collaborative position that requires close interaction with engineering, procurement, construction, vendors, and OEMs to drive on-time, compliant, and integrated solution delivery.

Key Responsibilities:

Project Coordination & Execution

• Coordinate and track implementation activities for CCTV, One-Wireless (Wi-Fi), IMOMS, and Digital Twin solutions.
• Liaise with Engineering, Procurement, Construction, and vendor teams to ensure smooth document and information flow.
• Follow up with suppliers on Bill of Material (BOM) finalization and monitor design document progress.
• Ensure vendors upload and maintain documentation in platforms such as e-Gesdoc.
• Track purchase orders with procurement and follow up on material deliveries to site .
• Coordinate with process engineering teams to gather critical data requested by vendors (e.g., critical equipment list, relief load summaries, operating parameters).
• Interface with various teams to provide lists such as bypass valves and other asset data required by Honeywell and other OEMs.
• Provide timely technical query (TQ) clarifications to vendors to prevent delays.

Vendor & Stakeholder Management

• Interface with vendors, OEMs, and system integrators to track deliverables and ensure compliance with technical specifications.
• Monitor vendor progress and escalate risks or delays to relevant stakeholders.
• Facilitate technical and commercial discussions between internal teams and vendors to resolve issues promptly.

Control Systems & Digital Integration

• Support integration activities with control systems including DCS, SCADA, PLCs, and historians to ensure interoperability with IMOMS and Digital Twin platforms.
• Collaborate with digital transformation teams to align field devices, network infrastructure, and software solutions.

PMO & Governance (20% of role)

• Track and report project KPIs, milestones, and risk registers in collaboration with the planning team.
• Maintain updated project schedules, progress reports, and issue logs.
• Support budget tracking, change management processes, and scope control.
• Prepare and present project status updates to senior management.

Qualifications:

Education:

• Bachelor’s degree in Instrumentation Engineering (preferred). Other engineering disciplines will be considered only with strong digitalization experience.

Experience:

• 5–8 years of experience in project coordination, preferably in Oil & Gas digital transformation or industrial automation projects.
• Proven track record in coordinating CCTV, industrial wireless networks, control systems, and operational digital platforms (IMOMS, Digital Twin).
• Familiarity with OT/IT convergence, ISA-95 concepts and industrial data historian systems like OSI PI.

Technical Skills:

• Understanding of DCS, SCADA, PLC , and related control systems.
• Knowledge of digitalization tools, enterprise integration workflows, and industrial networking.
• Experience working with engineering document management systems (e.g., SmartPlant, e-Gesdoc).
• Proficient in MS Project or Primavera for schedule tracking and reporting.

Job Overview:

We are seeking a Project Coordination Engineer, preferably from an Instrumentation Engineering background, with experience in coordinating complex Oil & Gas digitalization initiatives. The role focuses on the successful execution of CCTV, One-Wireless (Wi-Fi), IMOMS (Integrated Maintenance and Operations Management System), and Digital Twin implementations.

The ideal candidate will have a working knowledge of industrial control systems such as DCS, SCADA, and PLC-based architectures, along with strong vendor coordination and documentation management skills. The role will be split between 80% project execution/technical coordination and 20% PMO responsibilities, ensuring project governance, reporting, and milestone tracking.

This is a highly collaborative position that requires close interaction with engineering, procurement, construction, vendors, and OEMs to drive on-time, compliant, and integrated solution delivery.

Key Responsibilities:

Project Coordination & Execution

• Coordinate and track implementation activities for CCTV, One-Wireless (Wi-Fi), IMOMS, and Digital Twin solutions.
• Liaise with Engineering, Procurement, Construction, and vendor teams to ensure smooth document and information flow.
• Follow up with suppliers on Bill of Material (BOM) finalization and monitor design document progress.
• Ensure vendors upload and maintain documentation in platforms such as e-Gesdoc.
• Track purchase orders with procurement and follow up on material deliveries to site.
• Coordinate with process engineering teams to gather critical data requested by vendors (e.g., critical equipment list, relief load summaries, operating parameters).
• Interface with various teams to provide lists such as bypass valves and other asset data required by Honeywell and other OEMs.
• Provide timely technical query (TQ) clarifications to vendors to prevent delays.

Vendor & Stakeholder Management

• Interface with vendors, OEMs, and system integrators to track deliverables and ensure compliance with technical specifications.
• Monitor vendor progress and escalate risks or delays to relevant stakeholders.
• Facilitate technical and commercial discussions between internal teams and vendors to resolve issues promptly.

Control Systems & Digital Integration

• Support integration activities with control systems including DCS, SCADA, PLCs, and historians to ensure interoperability with IMOMS and Digital Twin platforms.
• Collaborate with digital transformation teams to align field devices, network infrastructure, and software solutions.

PMO & Governance (20% of role)

• Track and report project KPIs, milestones, and risk registers in collaboration with the planning team.
• Maintain updated project schedules, progress reports, and issue logs.
• Support budget tracking, change management processes, and scope control.
• Prepare and present project status updates to senior management.

Qualifications:

Education:

• Bachelor’s degree in Instrumentation Engineering (preferred). Other engineering disciplines will be considered only with strong digitalization experience.

Experience:

• 5–8 years of experience in project coordination, preferably in Oil & Gas digital transformation or industrial automation projects.
• Proven track record in coordinating CCTV, industrial wireless networks, control systems, and operational digital platforms (IMOMS, Digital Twin).
• Familiarity with OT/IT convergence, ISA-95 concepts and industrial data historian systems like OSI PI.

Technical Skills:

• Understanding of DCS, SCADA, PLC, and related control systems.
• Knowledge of digitalization tools, enterprise integration workflows, and industrial networking.
• Experience working with engineering document management systems (e.g., SmartPlant, e-Gesdoc).
• Proficient in MS Project or Primavera for schedule tracking and reporting.

At HFS, we are committed to delivering superior customer experience and operational excellence through technology. As Lead – Digital Transformation, you will drive the organization’s digital strategy, reimagining processes and solutions across the secured lending value chain. The role demands a visionary leader who can translate business needs into scalable, tech-enabled solutions while improving customer experience, productivity, compliance, and agility.

Key Responsibilities:

• Digital Strategy & Execution:

• Design and execute a comprehensive digital roadmap for HFS, aligned to business growth and transformation priorities.
• Identify and prioritize opportunities for digitization across origination, underwriting, disbursement, collections, and servicing.

• Process Reimagination & Automation:

• Lead process diagnostics and re-engineering exercises to reduce manual touchpoints, turnaround times (TAT), and operational risk.
• Drive implementation of workflow platforms, RPA, and digitized decision engines for faster loan processing and approvals.

• Technology Integration & Product Digitization:

• Partner with internal IT, product, credit, and sales teams to build digital journeys across customer and employee interfaces (e.g., mobile apps, digital DSA journeys, CRM).
• Evaluate and onboard suitable tech partners / SaaS platforms for API-led integrations (e.g., for KYC, bureau, legal, valuation, etc.).

• Data-Driven Decision Making:

• Leverage data and analytics tools to support real-time tracking, MIS dashboards, early warning systems, and risk modeling.
• Champion the use of AI/ML, OCR, and analytics for faster and smarter credit decisions.

• Change Management & Adoption:

• Drive organization-wide adoption of digital tools through training, communication, and stakeholder engagement.
• Cultivate a digital-first mindset across functions and field teams.

• Regulatory Compliance & Governance:

• Ensure that all digital initiatives adhere to applicable regulatory guidelines and internal compliance norms.
• Build robust controls into digital journeys to reduce fraud and enhance audit-readiness.

Key Requirements:

Education:

• B.E./B.Tech in Computer Science, Engineering or related field (mandatory).
• MBA or equivalent postgraduate qualification preferred.

Experience:

• 10–15 years of experience, with at least 5 years in leading digital initiatives in the NBFC / BFSI space.
• Strong understanding of the secured lending ecosystem, including LAP and property-backed loan processes.

Skills & Competencies:

• Expertise in process automation, digital platforms, CRM, API ecosystems, workflow tools, and mobile/web app integration.
• Experience working with fintechs and digital solution vendors.
• Strong project management, stakeholder alignment, and cross-functional leadership skills.
• Strategic thinking combined with execution orientation.

Preferred Attributes:

• Experience in rolling out digital onboarding / eKYC journeys.
• Familiarity with LOS, LMS, and CRM systems used in lending.
• Comfort with agile ways of working and digital innovation sprints.

About the Role

We are seeking a dynamic and highly experienced Digital Experience & Customer Engagement Leader to drive end-to-end digital transformation programs across global B2B and B2C platforms. This is a strategic leadership role focused on delivering exceptional customer experiences through innovative architectures, modern commerce technologies, and a strong command of agile delivery models.

This role will provide technical and delivery leadership across global programs, partnering with cross-functional stakeholders to shape digital strategy, lead engineering excellence, and scale high-performance teams.

Key Responsibilities

• Lead end-to-end delivery of high-impact digital transformation programs using platforms like Salesforce Commerce Cloud, SAP CX, Adobe Commerce, and Shopify.
• Drive architecture and design of modern digital ecosystems using MACH and composable architecture principles.
• Orchestrate large cross-geography teams across India, the US, EMEA, and APAC regions.
• Own and manage program portfolios with a P&L responsibility exceeding $25M+ annually.
• Define and enforce engineering best practices including Agile/DevSecOps, Accessibility (WCAG), Performance Testing, and CI/CD pipelines.
• Establish and scale technical teams, define capability models, mentor engineering leads, and ensure coding standards.
• Drive customer engagement from pre-sales through execution, building trusted relationships with senior stakeholders (including CIOs/CEOs).
• Lead solutioning for new business opportunities and proposals.
• Collaborate with cross-functional teams to ensure seamless delivery across experience, content, and commerce layers.

Key Qualifications

• 19+ years of experience in digital transformation, software architecture, and delivery management.
• Deep hands-on experience with Salesforce Commerce, SAP CX, Adobe Commerce (Magento), CommerceTools, Shopify Plus, and other eCommerce and CMS platforms.
• Proven leadership in large-scale digital delivery, managing programs with multi-million dollar budgets and large global teams.
• Strong understanding of microservices architecture, cloud-native solutions, and API-first design.
• Expertise in front-end architecture, particularly in frameworks like Vue.js, React/Next.js, and Angular.
• Experienced in cloud platforms: AWS (Lambda, EC2, Bedrock), Azure (IaaS/PaaS) – AZ-900 Certified.
• Proven experience in delivering accessibility-compliant web experiences (WCAG 2.0+).
• Proficiency in project management tools like JIRA, Rally, Azure DevOps, and design tools like Visio.

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Role: This is a Techno-functional role to support the accounts for Hyderabad location. The incumbent would be accountable to identify scope of Process Excellence for improving the customer experience (NPS,CSAT,etc.) via doing end to end process assessment and deploying any cognitive or CCAAS solutions if applicable based on the CBA and Tech outcomes.

Key essentials:

• RPA / Cognitive solution-based project to improve customer experience.
• Green Belt certification is mandate; however, preference is for Black belt certified professional
• Must have experience with end-to-end process assessment on understand the bottlenecks and tech landscape
• Good to have knowledge around CCAAS solutions like GEN AI tools like Conversation AI, Community forums, Accent Neutralizer, QA Automation, Sentiment analysis, language Translation etc., Sandbox Simulation, Knowledge AI etc.

It's a complete Work from Office role (5days week) from Hyderabad office

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience

About the RoleWe are seeking a dynamic and highly experienced Digital Experience & Customer Engagement Leader to drive end-to-end digital transformation programs across global B2 B and B2 C platforms. This is a strategic leadership role focused on delivering exceptional customer experiences through innovative architectures, modern commerce technologies, and a strong command of agile delivery models.This role will provide technical and delivery leadership across global programs, partnering with cross-functional stakeholders to shape digital strategy, lead engineering excellence, and scale high-performance teams.Key ResponsibilitiesLead end-to-end delivery of high-impact digital transformation programs using platforms like Salesforce Commerce Cloud, SAP CX, Adobe Commerce, and Shopify.Drive architecture and design of modern digital ecosystems using MACH and composable architecture principles.Orchestrate large cross-geography teams across India, the US, EMEA, and APAC regions.Own and manage program portfolios with a P&L responsibility exceeding $25 M+ annually.Define and enforce engineering best practices including Agile/Dev Sec Ops, Accessibility (WCAG), Performance Testing, and CI/CD pipelines.Establish and scale technical teams, define capability models, mentor engineering leads, and ensure coding standards.Drive customer engagement from pre-sales through execution, building trusted relationships with senior stakeholders (including CIOs/CEOs).Lead solutioning for new business opportunities and proposals.Collaborate with cross-functional teams to ensure seamless delivery across experience, content, and commerce layers.Key Qualifications19+ years of experience in digital transformation, software architecture, and delivery management.Deep hands-on experience with Salesforce Commerce, SAP CX, Adobe Commerce (Magento), Commerce Tools, Shopify Plus, and other e Commerce and CMS platforms.Proven leadership in large-scale digital delivery, managing programs with multi-million dollar budgets and large global teams.Strong understanding of microservices architecture, cloud-native solutions, and API-first design.Expertise in front-end architecture, particularly in frameworks like Vue.js, React/Next.js, and Angular.Experienced in cloud platforms: AWS (Lambda, EC2, Bedrock), Azure (Iaa S/Paa S) – AZ-900 Certified.Proven experience in delivering accessibility-compliant web experiences (WCAG 2.0+).Proficiency in project management tools like JIRA, Rally, Azure Dev Ops, and design tools like Visio.