2,958 Digital Solutions jobs in India

Digital Solutions Analyst

Bengaluru, Karnataka TalentOla

Posted today

Job Viewed

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Job Description

Job Summary:

We are seeking a forward-thinking Digital Solutions Analyst with a strong foundation in product development , AI , and data science to drive innovative, data-driven digital solutions across our business. The ideal candidate will bridge the gap between business needs and technical solutions, leveraging AI and data insights to guide product strategy, development, and optimization.


Key Responsibilities:

  • Collaborate with cross-functional teams (product, engineering, data science, and business stakeholders) to identify digital opportunities and define solution requirements.
  • Translate business needs into functional requirements and data-driven solution designs.
  • Support end-to-end product development lifecycles — from ideation and prototyping to delivery and iteration.
  • Leverage AI/ML and data science tools to provide insights, automation, and advanced analytics solutions.
  • Analyze and model business processes to identify areas for digital transformation or optimization.
  • Design and maintain dashboards and reports to support decision-making.
  • Evaluate third-party tools or platforms relevant to digital and AI solutions.
  • Monitor KPIs to measure product success and identify opportunities for improvement.


Required Qualifications:

  • Bachelor’s or master’s degree in computer science, Data Science, Engineering, Business, or related field.
  • 16+ years of experience in digital solutions, product development, or data analytics.
  • Hands-on experience with AI/ML frameworks (e.g., TensorFlow, Scikit-learn, or similar).
  • Proficient in data analysis tools (e.g., Python, R, SQL, Power BI, Tableau).
  • Understanding product management methodologies (Agile, Scrum).
  • Strong analytical, problem-solving, and communication skills.


Preferred Qualifications:

  • Experience working in cloud environments (AWS, Azure, or GCP).
  • Familiarity with APIs, microservices, or digital platform architectures.
  • Previous experience in consulting, digital transformation, or innovation labs.
  • Certification in product management, data science, or AI is a plus.


Soft Skills:

  • Strong stakeholder engagement and communication abilities.
  • Curious, innovative mindset with a passion for emerging technologies.
  • Ability to manage multiple projects and prioritize effectively.
This advertiser has chosen not to accept applicants from your region.

Digital Solutions Analyst

Bengaluru, Karnataka TalentOla

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Summary:
We are seeking a forward-thinking Digital Solutions Analyst with a strong foundation in product development , AI , and data science to drive innovative, data-driven digital solutions across our business. The ideal candidate will bridge the gap between business needs and technical solutions, leveraging AI and data insights to guide product strategy, development, and optimization.

Key Responsibilities:
Collaborate with cross-functional teams (product, engineering, data science, and business stakeholders) to identify digital opportunities and define solution requirements.
Translate business needs into functional requirements and data-driven solution designs.
Support end-to-end product development lifecycles — from ideation and prototyping to delivery and iteration.
Leverage AI/ML and data science tools to provide insights, automation, and advanced analytics solutions.
Analyze and model business processes to identify areas for digital transformation or optimization.
Design and maintain dashboards and reports to support decision-making.
Evaluate third-party tools or platforms relevant to digital and AI solutions.
Monitor KPIs to measure product success and identify opportunities for improvement.

Required Qualifications:
Bachelor’s or master’s degree in computer science, Data Science, Engineering, Business, or related field.
16+ years of experience in digital solutions, product development, or data analytics.
Hands-on experience with AI/ML frameworks (e.g., TensorFlow, Scikit-learn, or similar).
Proficient in data analysis tools (e.g., Python, R, SQL, Power BI, Tableau).
Understanding product management methodologies (Agile, Scrum).
Strong analytical, problem-solving, and communication skills.

Preferred Qualifications:
Experience working in cloud environments (AWS, Azure, or GCP).
Familiarity with APIs, microservices, or digital platform architectures.
Previous experience in consulting, digital transformation, or innovation labs.
Certification in product management, data science, or AI is a plus.

Soft Skills:
Strong stakeholder engagement and communication abilities.
Curious, innovative mindset with a passion for emerging technologies.
Ability to manage multiple projects and prioritize effectively.
This advertiser has chosen not to accept applicants from your region.

Digital Solutions Analyst

Bengaluru, Karnataka TalentOla

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Summary:

We are seeking a forward-thinking Digital Solutions Analyst with a strong foundation in product development , AI , and data science to drive innovative, data-driven digital solutions across our business. The ideal candidate will bridge the gap between business needs and technical solutions, leveraging AI and data insights to guide product strategy, development, and optimization.


Key Responsibilities:

  • Collaborate with cross-functional teams (product, engineering, data science, and business stakeholders) to identify digital opportunities and define solution requirements.
  • Translate business needs into functional requirements and data-driven solution designs.
  • Support end-to-end product development lifecycles — from ideation and prototyping to delivery and iteration.
  • Leverage AI/ML and data science tools to provide insights, automation, and advanced analytics solutions.
  • Analyze and model business processes to identify areas for digital transformation or optimization.
  • Design and maintain dashboards and reports to support decision-making.
  • Evaluate third-party tools or platforms relevant to digital and AI solutions.
  • Monitor KPIs to measure product success and identify opportunities for improvement.


Required Qualifications:

  • Bachelor’s or master’s degree in computer science, Data Science, Engineering, Business, or related field.
  • 16+ years of experience in digital solutions, product development, or data analytics.
  • Hands-on experience with AI/ML frameworks (e.g., TensorFlow, Scikit-learn, or similar).
  • Proficient in data analysis tools (e.g., Python, R, SQL, Power BI, Tableau).
  • Understanding product management methodologies (Agile, Scrum).
  • Strong analytical, problem-solving, and communication skills.


Preferred Qualifications:

  • Experience working in cloud environments (AWS, Azure, or GCP).
  • Familiarity with APIs, microservices, or digital platform architectures.
  • Previous experience in consulting, digital transformation, or innovation labs.
  • Certification in product management, data science, or AI is a plus.


Soft Skills:

  • Strong stakeholder engagement and communication abilities.
  • Curious, innovative mindset with a passion for emerging technologies.
  • Ability to manage multiple projects and prioritize effectively.
This advertiser has chosen not to accept applicants from your region.

Digital Solutions Analyst

Bangalore, Karnataka TalentOla

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Job Summary:

We are seeking a forward-thinking Digital Solutions Analyst with a strong foundation in product development , AI , and data science to drive innovative, data-driven digital solutions across our business. The ideal candidate will bridge the gap between business needs and technical solutions, leveraging AI and data insights to guide product strategy, development, and optimization.


Key Responsibilities:

  • Collaborate with cross-functional teams (product, engineering, data science, and business stakeholders) to identify digital opportunities and define solution requirements.
  • Translate business needs into functional requirements and data-driven solution designs.
  • Support end-to-end product development lifecycles — from ideation and prototyping to delivery and iteration.
  • Leverage AI/ML and data science tools to provide insights, automation, and advanced analytics solutions.
  • Analyze and model business processes to identify areas for digital transformation or optimization.
  • Design and maintain dashboards and reports to support decision-making.
  • Evaluate third-party tools or platforms relevant to digital and AI solutions.
  • Monitor KPIs to measure product success and identify opportunities for improvement.


Required Qualifications:

  • Bachelor’s or master’s degree in computer science, Data Science, Engineering, Business, or related field.
  • 16+ years of experience in digital solutions, product development, or data analytics.
  • Hands-on experience with AI/ML frameworks (e.g., TensorFlow, Scikit-learn, or similar).
  • Proficient in data analysis tools (e.g., Python, R, SQL, Power BI, Tableau).
  • Understanding product management methodologies (Agile, Scrum).
  • Strong analytical, problem-solving, and communication skills.


Preferred Qualifications:

  • Experience working in cloud environments (AWS, Azure, or GCP).
  • Familiarity with APIs, microservices, or digital platform architectures.
  • Previous experience in consulting, digital transformation, or innovation labs.
  • Certification in product management, data science, or AI is a plus.


Soft Skills:

  • Strong stakeholder engagement and communication abilities.
  • Curious, innovative mindset with a passion for emerging technologies.
  • Ability to manage multiple projects and prioritize effectively.
This advertiser has chosen not to accept applicants from your region.

Digital Solutions Analyst

Bengaluru, Karnataka TalentOla

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Summary:

We are seeking a forward-thinking Digital Solutions Analyst with a strong foundation in product development , AI , and data science to drive innovative, data-driven digital solutions across our business. The ideal candidate will bridge the gap between business needs and technical solutions, leveraging AI and data insights to guide product strategy, development, and optimization.


Key Responsibilities:

  • Collaborate with cross-functional teams (product, engineering, data science, and business stakeholders) to identify digital opportunities and define solution requirements.
  • Translate business needs into functional requirements and data-driven solution designs.
  • Support end-to-end product development lifecycles — from ideation and prototyping to delivery and iteration.
  • Leverage AI/ML and data science tools to provide insights, automation, and advanced analytics solutions.
  • Analyze and model business processes to identify areas for digital transformation or optimization.
  • Design and maintain dashboards and reports to support decision-making.
  • Evaluate third-party tools or platforms relevant to digital and AI solutions.
  • Monitor KPIs to measure product success and identify opportunities for improvement.


Required Qualifications:

  • Bachelor’s or master’s degree in computer science, Data Science, Engineering, Business, or related field.
  • 16+ years of experience in digital solutions, product development, or data analytics.
  • Hands-on experience with AI/ML frameworks (e.g., TensorFlow, Scikit-learn, or similar).
  • Proficient in data analysis tools (e.g., Python, R, SQL, Power BI, Tableau).
  • Understanding product management methodologies (Agile, Scrum).
  • Strong analytical, problem-solving, and communication skills.


Preferred Qualifications:

  • Experience working in cloud environments (AWS, Azure, or GCP).
  • Familiarity with APIs, microservices, or digital platform architectures.
  • Previous experience in consulting, digital transformation, or innovation labs.
  • Certification in product management, data science, or AI is a plus.


Soft Skills:

  • Strong stakeholder engagement and communication abilities.
  • Curious, innovative mindset with a passion for emerging technologies.
  • Ability to manage multiple projects and prioritize effectively.
This advertiser has chosen not to accept applicants from your region.

Principal Consultant - Digital Solutions

Bengaluru, Karnataka WSP USA

Posted 5 days ago

Job Viewed

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Job Description

? Design and develop software solutions tailored to AEC platforms.
? Automate processes to enhance operational efficiency and accuracy.
? Collaborate with cross-functional teams to deliver impactful results.
? Bring creativity and innovation to solve complex problems in the AEC industry.
Technical Skills: Proficiency in C#, VBA, WPF, MVVM, and other development frameworks.
Web Development: Knowledge of web technologies (e.g., HTML, CSS, JavaScript, or related frameworks) is a big plus!
Expertise in Automation: Developing custom plugins, optimizing workflows, and creating seamless integrations.
Leadership Qualities: Proven experience leading development teams and delivering innovative solutions on time.
Soft Skills: Problem-solving mindset, analytical thinking, and strong communication abilities.
Skills - C#, VBA, revit, WPF, MVVM
Experience: 10+ years in software development
Education -Graduate Degree or relevant
This advertiser has chosen not to accept applicants from your region.

Lead Digital Solutions Engineer

Bengaluru, Karnataka BD (Becton, Dickinson and Company)

Posted 5 days ago

Job Viewed

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Job Description

**Job Description Summary**
Lead Digital Solutions Engineer, as part of the Platform Solutions & Services team, will be responsible for supporting manufacturing application technology solution design, maintaining global templates and standards, providing technical direction and ensuring high-quality software products. The technical engineer is expected to have extensive experience, strong technical skills, leadership abilities and will collaborate with other departments to deliver technology solutions in support of the TGS organization goals and objectives.
**Job Description**
**Job Description**
+ Collaborate with product management and other stakeholders to define technical design specifications based on project requirements.
+ Design and implement Aveva solutions based on business requirements that are scalable, robust and secure
+ Build solution functionality using Aveva System platform, Work Tasks / MDM and EI modules and review for accuracy, performance and adherence to best practices.
+ Perform solution validation activities to ensure software quality & stability.
+ Assess system readiness for upgrade and facilitate upgrade planning & implementation including deployment of major version upgrades and adoption of new technology.
+ Support & troubleshoot resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution.
+ Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.
+ Propose & implement AVEVA application tuning and performance advice.
+ Communicate effectively with cross-functional teams, including product managers, designers, and other engineers.
+ Ensure BD's smart factory solution design contains appropriate functionality to help manufacturing sites achieve the company's manufacturing operation objectives.
+ Ensure solutions remain current and compatible with BD's infrastructure and applications landscape
**Qualifications**
+ Minimum 5 years' experience in creating solutions with AVEVA products like Aveva System platform, Work Tasks / MDM and EI.
+ Experience designing, implementing solutions with AVEVA technologies preferrably for Healthcare / Medical devices customers.
+ Proven experience with implementation of Aveva best practices and implementation of out of the box features.
+ Proven experience with release management, regression testing, and validation.
+ Proven ability to translate business process and user requirements into functional requirements and solution design.
+ Ability to influence others across various levels in the organization, work independently, and manage through ambiguity.
+ Ability to effectively balance and prioritize multiple projects concurrently.
+ Bachelor's degree in Computer Science, Engineering, Information Technology or related field.
+ Experience collaborating with SI delivery partners.
+ Experience managing SDLC deliverables in a GxP setting.
+ Strong analytical, problem-solving, organizing, planning and priority setting skills.
+ Strong written and verbal communication skills to communicate complex business / technical challenges.
+ Ability to blend process excellence with a solution mindset to solve business problems.
+ Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
**Preferred Skills**
+ Experience with other digital manufacturing solutions
+ Experience integrating digital manufacturing solutions with other SAP and non-SAP manufacturing & Quality platforms
+ Experience working with MuleSoft as a middleware platform
+ Experience working in a large matrixed and FDA regulated corporation
+ Domain experience in the Life Sciences Industry
Required Skills
Optional Skills
.
**Primary Work Location**
IND Bengaluru - Technology Campus
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
This advertiser has chosen not to accept applicants from your region.
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Digital Solutions Success Manager

Bengaluru, Karnataka Flexera

Posted today

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Job Description

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. Withmore than 50,000 customers across the world, we’re achievingthat goal.Butwe knowwe can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see whywe’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more atflexera.com

Digital Customer Success Manager, Digital Solution Success Team

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Who are you?

Flexera is looking for a Digital Customer Success Manager to drive scaled customer engagement, adoption and retention through automation, technology and data-driven insights. This role is ideal for a high-energy individual contributor who is a customer focussed professional who thrives in tech enabled digital first approach to customer success. The Digital CSM will manage a portfolio of customers at scale, ensuring they receive value through automation touchpoints, in-product guidance, self-service resources and digital engagement strategies.

This position will be part of Flexera’s Digital Customer Success Team within the Solutions Success Organisation. This role will be a significant contributor to Flexera’s #1 strategic priority: CUSTOMER SUCCESS. We are looking for a passionate individual that is open to trying new things, getting things done, and challenging the status quo.

The Digital Customer Succes Manager will have vast field and practitioner experience in the industry, and a record of success leading complex projects and delivering business outcomes to their organizations. You will develop a deep understanding of the Flexera solutions from Cloud to On-Premises, and help customer convert that into outcome based success.

Digital Customer Success Manager's are outstanding at tracking projects and are organized, structured people that know how to influence and get others to support their cause. They can translate from technical to c-level language and back, align resources and connect the dots. They create connections and put their customers first in every interaction, without losing track of Flexera’s business.

You are self-motivated, highly organised, strategic and results oriented. You’re a natural when it comes to building relationships and love to get things done. You thrive working with customers at scale and can build rapport quickly, gaining understanding and trust through ongoing dialogue and results.

What the role is all about.

The Digital Customer Success Team work together to provide a seamless and best in class self-service experience to empower our customers and partners to accomplish more with their Flexera products and services independently.

You are the face of Flexera, inspiring customers and colleagues, and creating a world class digital experience. You will effectively coordinate onboarding activities, cross-functional.

Responsibilities:

  • Execute the Digital engagement strategy to support a large customer base efficiently.
  • Utilise automated & manual onboarding activities, campaigns and self-service resources to drive product adoption.
  • Leverage customer telemetry, health scores and product usage data to help drive proactive outreach and interventions where required.
  • Work with many teams beyond your direct organisation to ensure successful completion and transition of projects into business as usual.
  • Be an evangelist who will use data and customer successes to drive internal commitment and business transformation.
  • Establishing KPI reporting on the Flexera community and reporting out to the wider business to showcase adoption and impact. Potential to extend to other aspects of the customer journey.
  • Skills:

  • Communication – excellent communication skills. Understand how to drive and engage conversations. Ability to persuade and motivate people.
  • Organizational and project management skills – ability to manage multiple projects and maintain many moving parts at the same time.
  • Creative & Analytical thinking – ability to come up with new creative ideas to engage and inspire participation.
  • Requirements:

  • Minimum of two years’ experience with delivery of customer experience projects, initiatives and programs, ideally for a SaaS software company. 
  • Able to showcase a track record of successfully planning, organizing, and managing cross-functional projects and programs by developing processes that drive clarity and simplify operational processes.
  • Proven analytical approach with experience of using quantitative and qualitative data to make decisions and achieve measurable business outcomes.
  • Strong organization, strategic and leadership skills with executive presence.
  • Ability to build a collaborative environment within the Success organization and wider Flexera business.
  • Experience working with customers ideally within a SaaS software company. An understanding of how software is bought, sold, and supported. Experience with ITAM, SAM, FinOps and Cloud initiatives would be highly desirable.
  • Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

    Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity, Equity, and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

    We encourage candidates requiring accommodations to please let us know by emailing.

    This advertiser has chosen not to accept applicants from your region.

    Senior Manager, Digital Solutions

    Gurugram, Uttar Pradesh TaskUs

    Posted today

    Job Viewed

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    Job Description

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

    The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

    It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

    What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

    What can you expect in a Senior Manager, Digital Solutions Engineering role with TaskUs:

    We are seeking a highly motivated and experienced Senior Manager, Digital Solutions Engineering to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Manager, you will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry.

    Key Responsibilities:

  • Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture 

  • Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time – 

  • Assist in completion of Technology sections in RFI/RFP/RFQ as required 

  • Partner with finance in providing guidance to build commercials/pricing during PreSales 

  • Document and handover technical specifications for Post Sales implementation

  • Review SOW's with legal

  • Drives accountability in cross functional IT teams during solutioning

  • Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry

  • Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.

  • Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies.

  • Required Qualifications:

  • Bachelor's Degree or Equivalent with 7+ years’ experience in business, marketing, technology or a related field. An advanced degree is a plus.

  • Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based

  • Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk

  • Has built best practices in business process and created repeatable playbook 

  • Has led multidisciplinary cross functional teams or projects 

  • Can handle multiple campaigns/projects at the same time

  • Can review and write technical documentation including client-facing collaterals.

  • Proven experience in a customer-facing role with a strong technology background.

  • Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.

  • Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.

  • Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives.

  • Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.

  • Proactive mindset with a focus on driving customer success and achieving measurable outcomes.

  • Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable.

  • Experience in handling customer escalations and resolving conflicts in a professional and timely manner.

  • Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.

  • Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level.

  • Can start ASAP or within 30 days.

  • How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


    DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

    We invite you to explore all TaskUs career opportunities and apply through the provided URL.

    This advertiser has chosen not to accept applicants from your region.

    Senior Manager, Digital Solutions

    Navi Mumbai, Maharashtra TaskUs

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

    The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

    It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

    What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

    What can you expect in a Senior Manager, Digital Solutions Engineering role with TaskUs:

    We are seeking a highly motivated and experienced Senior Manager, Digital Solutions Engineering to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Manager, you will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry.

    Key Responsibilities:

  • Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture 

  • Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time – 

  • Assist in completion of Technology sections in RFI/RFP/RFQ as required 

  • Partner with finance in providing guidance to build commercials/pricing during PreSales 

  • Document and handover technical specifications for Post Sales implementation

  • Review SOW's with legal

  • Drives accountability in cross functional IT teams during solutioning

  • Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry

  • Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.

  • Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies.

  • Required Qualifications:

  • Bachelor's Degree or Equivalent with 7+ years’ experience in business, marketing, technology or a related field. An advanced degree is a plus.

  • Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based

  • Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk

  • Has built best practices in business process and created repeatable playbook 

  • Has led multidisciplinary cross functional teams or projects 

  • Can handle multiple campaigns/projects at the same time

  • Can review and write technical documentation including client-facing collaterals.

  • Proven experience in a customer-facing role with a strong technology background.

  • Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.

  • Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.

  • Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives.

  • Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.

  • Proactive mindset with a focus on driving customer success and achieving measurable outcomes.

  • Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable.

  • Experience in handling customer escalations and resolving conflicts in a professional and timely manner.

  • Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.

  • Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level.

  • Can start ASAP or within 30 days.

  • How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


    DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

    We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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