340 Digital Transformation jobs in India

About the Role

We are seeking a dynamic and highly experienced Digital Experience & Customer Engagement Leader to drive end-to-end digital transformation programs across global B2B and B2C platforms. This is a strategic leadership role focused on delivering exceptional customer experiences through innovative architectures, modern commerce technologies, and a strong command of agile delivery models.

This role will provide technical and delivery leadership across global programs, partnering with cross-functional stakeholders to shape digital strategy, lead engineering excellence, and scale high-performance teams.

Key Responsibilities

• Lead end-to-end delivery of high-impact digital transformation programs using platforms like Salesforce Commerce Cloud, SAP CX, Adobe Commerce, and Shopify .
• Drive architecture and design of modern digital ecosystems using MACH and composable architecture principles.
• Orchestrate large cross-geography teams across India, the US, EMEA, and APAC regions.
• Own and manage program portfolios with a P&L responsibility exceeding $25M+ annually .
• Define and enforce engineering best practices including Agile/DevSecOps, Accessibility (WCAG), Performance Testing, and CI/CD pipelines.
• Establish and scale technical teams, define capability models, mentor engineering leads, and ensure coding standards.
• Drive customer engagement from pre-sales through execution, building trusted relationships with senior stakeholders (including CIOs/CEOs).
• Lead solutioning for new business opportunities and proposals.
• Collaborate with cross-functional teams to ensure seamless delivery across experience, content, and commerce layers.

Key Qualifications

• 19+ years of experience in digital transformation, software architecture, and delivery management.
• Deep hands-on experience with Salesforce Commerce, SAP CX, Adobe Commerce (Magento), CommerceTools, Shopify Plus , and other eCommerce and CMS platforms.
• Proven leadership in large-scale digital delivery, managing programs with multi-million dollar budgets and large global teams .
• Strong understanding of microservices architecture , cloud-native solutions , and API-first design.
• Expertise in front-end architecture , particularly in frameworks like Vue.js, React/Next.js , and Angular .
• Experienced in cloud platforms : AWS (Lambda, EC2, Bedrock), Azure (IaaS/PaaS) – AZ-900 Certified.
• Proven experience in delivering accessibility-compliant web experiences (WCAG 2.0+).
• Proficiency in project management tools like JIRA, Rally, Azure DevOps , and design tools like Visio .

Job Role: Digital Transformation Consultant/ Leader

Job Type: Contract for 1 year (Can be extend to 2 years)

Job Location: Bangalore

Experience: 15 + Years into BPO and Staffing

Role Overview

We are seeking a highly skilled Digital Transformation Consultant for a one-year contract to enhance.

We competitive edge through technology-enabled services. The consultant will assess our

current technology landscape, identify cost-effective solutions, and recommend pragmatic strategies

to optimize operations and drive business growth in the Staffing and BPO sectors.

Key Responsibilities

• Technology Assessment : Evaluate the existing level of technology integration within

our operations, including systems, processes, and tools used for workforce

management and client delivery.

• Strategic Recommendations : Develop practical, cost-conscious technology solutions to

enhance operational agility, efficiency, and competitiveness in the Staffing and BPO sectors.

• Competitive Analysis : Analyze industry trends and competitors’ technology adoption to

propose solutions that position us to win new business and retain clients.

• Solution Design : Create actionable plans for implementing technology solutions, including

workforce management tools, automation, data analytics, or client-facing digital platforms.

• Stakeholder Collaboration : Work closely with leadership and operational teams to align

technology solutions with business goals and client expectations.

• Cost Optimization : Ensure all recommendations are budget-conscious, maximizing ROI

while addressing the unique needs of a manpower-heavy organization.

• Implementation Guidance : Provide clear roadmaps and support for the adoption of

recommended technologies, ensuring minimal disruption to ongoing operations.

Qualifications

• Industry Experience : Proven experience in the Staffing and BPO sectors, with a deep

understanding of its operational and technological needs.

• Digital Expertise : Strong knowledge of technology solutions relevant to workforce

management, such as HRIS, CRM, automation tools, or data analytics platforms.

• Cost-Conscious Innovation : Demonstrated ability to design and implement cost-effective

technology solutions tailored to business needs.

• Analytical Skills : Expertise in assessing technology landscapes, identifying gaps, and

proposing actionable improvements.

• Communication : Excellent ability to present complex technical concepts to non-technical

stakeholders and collaborate across teams.

• Problem-Solving : Strong strategic thinking with a focus on pragmatic, results-driven

solutions.

• Education : Bachelor’s degree in IT, Business, or a related field. Advanced degrees or

certifications in technology or business management are a plus.

Preferred Skills

• Familiarity with industry-specific tools (e.g., applicant tracking systems, workforce scheduling

software, or client management platforms).

• Experience with cloud-based solutions, AI-driven automation, or low-code platforms.

• Knowledge of data-driven decision-making and analytics for operational optimization.

Contract Details

• Duration : 1-year contract with potential for extension.

• Engagement : Full-time consulting engagement, based in Bangalore with travel as required.

• Compensation : Competitive, commensurate with experience.

Job Role: Digital Transformation Consultant/ Leader

Job Type: Contract for 1 year (Can be extend to 2 years)

Job Location: Bangalore

Experience: 15 + Years into BPO and Staffing

Role Overview

We are seeking a highly skilled Digital Transformation Consultant for a one-year contract to enhance.

We competitive edge through technology-enabled services. The consultant will assess our

current technology landscape, identify cost-effective solutions, and recommend pragmatic strategies

to optimize operations and drive business growth in the Staffing and BPO sectors.

Key Responsibilities

• Technology Assessment : Evaluate the existing level of technology integration within

our operations, including systems, processes, and tools used for workforce

management and client delivery.

• Strategic Recommendations : Develop practical, cost-conscious technology solutions to

enhance operational agility, efficiency, and competitiveness in the Staffing and BPO sectors.

• Competitive Analysis : Analyze industry trends and competitors’ technology adoption to

propose solutions that position us to win new business and retain clients.

• Solution Design : Create actionable plans for implementing technology solutions, including

workforce management tools, automation, data analytics, or client-facing digital platforms.

• Stakeholder Collaboration : Work closely with leadership and operational teams to align

technology solutions with business goals and client expectations.

• Cost Optimization : Ensure all recommendations are budget-conscious, maximizing ROI

while addressing the unique needs of a manpower-heavy organization.

• Implementation Guidance : Provide clear roadmaps and support for the adoption of

recommended technologies, ensuring minimal disruption to ongoing operations.

Qualifications

• Industry Experience : Proven experience in the Staffing and BPO sectors, with a deep

understanding of its operational and technological needs.

• Digital Expertise : Strong knowledge of technology solutions relevant to workforce

management, such as HRIS, CRM, automation tools, or data analytics platforms.

• Cost-Conscious Innovation : Demonstrated ability to design and implement cost-effective

technology solutions tailored to business needs.

• Analytical Skills : Expertise in assessing technology landscapes, identifying gaps, and

proposing actionable improvements.

• Communication : Excellent ability to present complex technical concepts to non-technical

stakeholders and collaborate across teams.

• Problem-Solving : Strong strategic thinking with a focus on pragmatic, results-driven

solutions.

• Education : Bachelor’s degree in IT, Business, or a related field. Advanced degrees or

certifications in technology or business management are a plus.

Preferred Skills

• Familiarity with industry-specific tools (e.g., applicant tracking systems, workforce scheduling

software, or client management platforms).

• Experience with cloud-based solutions, AI-driven automation, or low-code platforms.

• Knowledge of data-driven decision-making and analytics for operational optimization.

Contract Details

• Duration : 1-year contract with potential for extension.

• Engagement : Full-time consulting engagement, based in Bangalore with travel as required.

• Compensation : Competitive, commensurate with experience.

About the Role

We are seeking a dynamic and highly experienced Digital Experience & Customer Engagement Leader to drive end-to-end digital transformation programs across global B2B and B2C platforms. This is a strategic leadership role focused on delivering exceptional customer experiences through innovative architectures, modern commerce technologies, and a strong command of agile delivery models.

This role will provide technical and delivery leadership across global programs, partnering with cross-functional stakeholders to shape digital strategy, lead engineering excellence, and scale high-performance teams.

Key Responsibilities

• Lead end-to-end delivery of high-impact digital transformation programs using platforms like Salesforce Commerce Cloud, SAP CX, Adobe Commerce, and Shopify .
• Drive architecture and design of modern digital ecosystems using MACH and composable architecture principles.
• Orchestrate large cross-geography teams across India, the US, EMEA, and APAC regions.
• Own and manage program portfolios with a P&L responsibility exceeding $25M+ annually .
• Define and enforce engineering best practices including Agile/DevSecOps, Accessibility (WCAG), Performance Testing, and CI/CD pipelines.
• Establish and scale technical teams, define capability models, mentor engineering leads, and ensure coding standards.
• Drive customer engagement from pre-sales through execution, building trusted relationships with senior stakeholders (including CIOs/CEOs).
• Lead solutioning for new business opportunities and proposals.
• Collaborate with cross-functional teams to ensure seamless delivery across experience, content, and commerce layers.

Key Qualifications

• 19+ years of experience in digital transformation, software architecture, and delivery management.
• Deep hands-on experience with Salesforce Commerce, SAP CX, Adobe Commerce (Magento), CommerceTools, Shopify Plus , and other eCommerce and CMS platforms.
• Proven leadership in large-scale digital delivery, managing programs with multi-million dollar budgets and large global teams .
• Strong understanding of microservices architecture , cloud-native solutions , and API-first design.
• Expertise in front-end architecture , particularly in frameworks like Vue.js, React/Next.js , and Angular .
• Experienced in cloud platforms : AWS (Lambda, EC2, Bedrock), Azure (IaaS/PaaS) – AZ-900 Certified.
• Proven experience in delivering accessibility-compliant web experiences (WCAG 2.0+).
• Proficiency in project management tools like JIRA, Rally, Azure DevOps , and design tools like Visio .

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Role: This is a Techno-functional role to support the accounts for Hyderabad location. The incumbent would be accountable to identify scope of Process Excellence for improving the customer experience (NPS,CSAT,etc.) via doing end to end process assessment and deploying any cognitive or CCAAS solutions if applicable based on the CBA and Tech outcomes.

Key essentials:

1. RPA / Cognitive solution-based project to improve customer experience.
2. Green Belt certification is mandate; however, preference is for Black belt certified professional
3. Must have experience with end-to-end process assessment on understand the bottlenecks and tech landscape
4. Good to have knowledge around CCAAS solutions like GEN AI tools like Conversation AI, Community forums, Accent Neutralizer, QA Automation, Sentiment analysis, language Translation etc., Sandbox Simulation, Knowledge AI etc.

It's a complete Work from Office role (5days week) from Hyderabad office

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience

 Involvesdesigning, developing, implementing, and maintaining robotic process automation (RPA) solutions using Automation Anywhere and Uipath platforms to streamline business processes and improve efficiency.

Responsibilities:

Others: Monitor RPA Bot Runs and Incident Management for Automation Solutions as per agreed SLAs - Perform Code Reviews for all solutions delivered by developers before deploying to production - Support & maintain RPA Infrastructure with activities like version upgrades, setup, server patching, licensing etc. - Understand and deliver Change Requests received from users for all live automation solutions - Adhere to norms, guidelines and practices laid out for RPA at all times - Understand the Continuous Improvement principles at Tesco and work in accordance with the same - Adhere to the weekly work schedule to ensure process delivery - Actively participate in team meetings and knowledge sharing sessions - Live the Tesco value of ‘We treat everyone how we like to be treated’ and "No one tries harder for customers" everyday