2,950 Digital Transformation jobs in India

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description
Key Responsibilities:

• Process and Technology Consulting for BFS clients to transform their current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions.
• Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of BFS clients.
• Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping.
• Experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizations
• Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience.
• Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives.
• Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staff
• Work cross functionally with sales, transition, operations, service and back office functions to improve processes throughout the business.
• Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives

Desired Skills and Experience:

• 7-10 years of experience with a major consulting firm or 7 years of experience in a corporate role delivering strategy and operations projects for BFS clients with an emphasis in business transformation at the intersection of new operating models and new digital technologies
• Expert at Lean/Sigma, Process reengineering and Customer Journey mapping
• Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc.
• Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc.
• Excellent program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members.
• Ability to analyze financial and operational data and synthesize findings in common business language.
• Good Domain understanding is desirable
• Ability to work with leaders in a matrix organization
• Excellent business writing and presentation & communication skills.
• Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time.

Qualifications
Graduate or MBA

Key Responsibilities

1. Maturity Assessment & Roadmap Definition

2. Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).

3. Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).

4. Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.

5. Target Operating Model (TOM) Design

6. Define a future-state CCC operating model across people, process, technology, governance.

7. Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).

8. Recommend service delivery structure (centralized, federated, hybrid) with clear roles.

9. Governance & Business Alignment

10. Design governance processes, steering structures, and operating rhythms.

11. Align KPIs with executive dashboards and outcome-driven metrics.

12. Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).

13. Stakeholder Management & Communication

14. Facilitate executive workshops to validate vision and secure buy-in.

15. Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.

16. Manage change communications across teams and layers.

17. Change Management & Transformation Enablement

18. Define and drive adoption plans for new tools and processes.

19. Build awareness campaigns, capability training, and internal champions.

Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.

• Education:

• Bachelor's in Computer Science, Business, or Engineering (required)

• MBA or Master's in Technology Strategy or Management (preferred)

• Experience:

• 10–15 years in digital transformation or operational strategy

• 5+ years designing or managing command/operations center models

• Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana

• Core Competencies:

• ITOM/ITSM operating models

• Strategic planning, KPI alignment, enterprise transformation
• Business-technology alignment and maturity modeling

• Executive communication, facilitation, and change leadership

• Certifications (Preferred):

• ITIL 4 Strategist or Leader

• TOGAF / COBIT
• Prosci Change Management Practitioner

Role Overview

The Digital Transformation Consultant will work with Micro, Small, and Medium Enterprises (MSMEs) to identify opportunities for digitization, implement modern technologies, and enable growth through efficiency, productivity, and innovation. The role involves assessing digital readiness, creating transformation roadmaps, and ensuring adoption of tools such as automation, Industry 4.0 technologies, AI, data analytics, and digital platforms.

Key Responsibilities

• Assessment & Strategy
• Conduct digital readiness assessments for MSMEs.
• Identify business process gaps and opportunities for digital interventions.
• Develop digital transformation roadmaps aligned with business goals.
• Advise on cost-effective, scalable technology solutions suitable for MSMEs.
• Technology Implementation
• Support adoption of ERP, CRM, accounting software, e-commerce platforms, and supply chain solutions.
• Guide MSMEs in using automation, IoT, AI/ML, data analytics, and cloud-based solutions.
• Recommend cybersecurity practices and digital compliance measures.
• Capacity Building
• Train MSME owners and workforce on digital tools and processes.
• Build awareness around Industry 4.0, smart manufacturing, and digital marketing.
• Support change management and workforce digital upskilling.
• Process Optimization
• Redesign workflows for efficiency using lean and digital practices.
• Introduce data-driven decision-making models.
• Help MSMEs leverage digital tools for cost reduction, market expansion, and customer experience enhancement.
• Ecosystem Engagement
• Collaborate with government schemes (RAMP, PM Gati Shakti, PMKVY 4.0, SC/ST Hub, etc.).
• Connect MSMEs with digital solution providers, financial institutions, and skill development programs.
• Benchmark MSMEs against industry best practices.

Required Skills & Competencies

• Strong understanding of MSME ecosystem and challenges.
• Knowledge of Industry 4.0, digital manufacturing, cloud, ERP/CRM, AI/ML, IoT, and e-commerce platforms.
• Skills in business process reengineering and digital project management.
• Familiarity with MSME government policies and digitalization incentives.
• Strong communication, training, and stakeholder management skills.
• Analytical ability to convert data insights into business recommendations.

Educational Qualification

• Bachelor's or Master's in Engineering / IT / Management / Business Analytics.
• Certifications in Digital Transformation, Industry 4.0, AI, or Cloud Solutions preferred.

Experience

• 5–10 years in consulting, IT, manufacturing, or business transformation.
• Experience working with MSMEs or SME-focused technology projects.

Job Types: Full-time, Contractual / Temporary

Pay: ₹554, ₹2,022,785.79 per year

Work Location: In person

 Key Responsibilities

1. Maturity Assessment & Roadmap Definition
• Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).
• Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).
• Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.
2. Target Operating Model (TOM) Design
• Define a future-state CCC operating model across people, process, technology, governance.
• Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).
• Recommend service delivery structure (centralized, federated, hybrid) with clear roles.
3. Governance & Business Alignment
• Design governance processes, steering structures, and operating rhythms.
• Align KPIs with executive dashboards and outcome-driven metrics.
• Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).
4. Stakeholder Management & Communication
• Facilitate executive workshops to validate vision and secure buy-in.
• Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.
• Manage change communications across teams and layers.
5. Change Management & Transformation Enablement
• Define and drive adoption plans for new tools and processes.
• Build awareness campaigns, capability training, and internal champions.

Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.

Requirements

• Education :
• Bachelor's in Computer Science, Business, or Engineering (required)
• MBA or Master's in Technology Strategy or Management (preferred)
• Experience :
• 10–15 years in digital transformation or operational strategy
• 5+ years designing or managing command/operations center models
• Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana
• Core Competencies :
• ITOM/ITSM operating models
• Strategic planning, KPI alignment, enterprise transformation
• Business-technology alignment and maturity modeling
• Executive communication, facilitation, and change leadership
• Certifications (Preferred) :
• ITIL 4 Strategist or Leader
• TOGAF / COBIT
• Prosci Change Management Practitioner

1. Strategic Planning & Implementation Lead the end-to-end implementation of SAP modules and other enterprise applications in alignment with organizational strategy. Define project roadmaps, milestones, and timelines for successful rollouts. Evaluate and recommend software solutions that support business growth, compliance, and efficiency. 2. Project & Stakeholder Management Oversee cross-functional project teams including IT, Finance, Operations, HR, and external consultants. Ensure seamless stakeholder alignment, managing expectations at senior leadership and operational levels. Develop and maintain project governance frameworks, risk registers, and escalation protocols. 3. Process Optimization & Integration Ensure smooth integration of SAP with legacy systems, cloud applications, and third-party tools. Drive business process re-engineering to enhance efficiency and automation. Establish best practices, SOPs, and documentation for all implementations. 4. Quality Assurance & Compliance Define and monitor KPIs for implementation success (cost, time, functionality, user adoption). Ensure compliance with IT security, audit, and regulatory standards. Conduct UAT (User Acceptance Testing) and post-implementation reviews to track ROI. 5. Change Management & Training Develop and execute change management strategies to ensure smooth adoption across the organization. Organize training workshops, knowledge transfers, and user manuals for staff at all levels. Act as a bridge between technology and business users, ensuring ease of use and adoption. 6. Team Leadership & Vendor Management Lead internal SAP and IT implementation teams with a focus on mentoring and skill development. Manage contracts, SLAs, and performance of external vendors, consultants, and technology partners. Build a culture of continuous improvement and innovation within the team. 7. Continuous Improvement & Support Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents. Implement system upgrades, patches, and enhancements without disrupting business operations. Stay updated on emerging technologies (AI, automation, analytics, cloud solutions) and recommend adoption

Job Type: Full-time

Pay: ₹1,300, ₹20,000,000.00 per year

Benefits:

• Leave encashment
• Paid sick time

Work Location: In person

An Opportunity to Work with One of India's Leading Credit Card Tech Innovators BOBCARD (A Bank of Baroda Subsidiary)

Education: BE/B.Tech, BCA/MCA, BSc/MSc in Computer Science, IT, or related field.

Experience: 3 - 8 years

Location: Goregaon, Mumbai (5 days' from Office)

**Domain: Fintech/BFSI/NBFC (mandate)

Applicants should possess the following attributes:

• Relevant years of experience in tech roles, including software development, automation, machine learning, AI, or related technologies, preferred from payments, credit cards, NBFCs industry.
• Comprehensive SQL skill set for automation in terms of Advanced Query optimizations skills and performance tuning (preferred)
• Should be well versed with any programming language and algorithm design such as C++/Java/Python/SQL(preferred)
• Strong problem-solving, analytical, and collaboration skills.
• Proven track record in driving automation projects or digital transformation initiatives.
• Strong interpersonal, Organizational and communication skills
• Excellent written, oral communication and presentation skills.

Key highlights of the role are listed below (purely indicative and not limiting):

• Analyze existing business processes and workflows across departments to identify areas for automation and operational improvement.
• Collaborate with department heads and subject matter experts to gather insights on pain points and inefficiencies that can be addressed through automation.
• Design, develop, and implement automation solutions using the latest tools, including AI, machine learning, and data-driven approaches.
• Ensure that automation solutions align with departmental and organizational goals, enhancing efficiency and reducing manual work.
• Test and troubleshoot automation tools and systems to ensure they function optimally and meet expected outcomes.
• Facilitate collaboration between IT and other departments to ensure the smooth rollout of automation projects.
• Develop strong relationships with key stakeholders to ensure effective communication for automation initiatives.
• Train departmental staff on the use and benefits of new automation tools and systems.
• Provide ongoing support to ensure successful adoption of automation solutions, troubleshooting any issues that may arise post-implementation.
• Develop user manuals, guides, and training materials to ensure teams can independently operate the new systems.
• Monitor emerging technologies and best practices to continually enhance the organizations automation capabilities.
• Act as a trusted advisor to stakeholders, providing insights on how automation can improve operational efficiency and drive business outcomes.
• Optimize automation solutions by incorporating feedback from users and stakeholders, ensuring they evolve with the organizations changing needs.
• Ensure that all automation solutions comply with relevant regulatory requirements and adhere to internal security standards.

Hiring for Sr. AVP role for a Top BPM| Bengaluru

15+ Years of exp in Digital Transformation for (P2P, R2R, OtC)

IC Role

Sal upto 40 LPA (including 20% variable)

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An Opportunity to Work with One of India's Leading Credit Card Tech Innovators BOBCARD (A Bank of Baroda Subsidiary)

Education: BE/B.Tech, BCA/MCA, BSc/MSc in Computer Science, IT, or related field.

Experience: 3 - 8 years

Location: Goregaon, Mumbai (5 days' from Office)

** SAP Blaze experience is a must for this position

Applicants should possess the following attributes:

• Relevant years of experience in tech roles, including software development, automation, machine learning, AI, or related technologies, preferred from payments, credit cards, NBFCs industry.
• Comprehensive SQL skill set for automation in terms of Advanced Query optimizations skills and performance tuning (preferred)
• Should be well versed with any programming language and algorithm design such as C++/Java/Python/SQL(preferred)
• Strong problem-solving, analytical, and collaboration skills.
• Proven track record in driving automation projects or digital transformation initiatives.
• Strong interpersonal, Organizational and communication skills
• Excellent written, oral communication and presentation skills.

Key highlights of the role are listed below (purely indicative and not limiting):

• Analyze existing business processes and workflows across departments to identify areas for automation and operational improvement.
• Collaborate with department heads and subject matter experts to gather insights on pain points and inefficiencies that can be addressed through automation.
• Design, develop, and implement automation solutions using the latest tools, including AI, machine learning, and data-driven approaches.
• Ensure that automation solutions align with departmental and organizational goals, enhancing efficiency and reducing manual work.
• Test and troubleshoot automation tools and systems to ensure they function optimally and meet expected outcomes.
• Facilitate collaboration between IT and other departments to ensure the smooth rollout of automation projects.
• Develop strong relationships with key stakeholders to ensure effective communication for automation initiatives.
• Train departmental staff on the use and benefits of new automation tools and systems.
• Provide ongoing support to ensure successful adoption of automation solutions, troubleshooting any issues that may arise post-implementation.
• Develop user manuals, guides, and training materials to ensure teams can independently operate the new systems.
• Monitor emerging technologies and best practices to continually enhance the organizations automation capabilities.
• Act as a trusted advisor to stakeholders, providing insights on how automation can improve operational efficiency and drive business outcomes.
• Optimize automation solutions by incorporating feedback from users and stakeholders, ensuring they evolve with the organizations changing needs.
• Ensure that all automation solutions comply with relevant regulatory requirements and adhere to internal security standards.

Role Purpose

Work with the company's digital transformation agenda to streamline operations, eliminate paperwork, and build scalable, efficient systems to support international growth.

Key Responsibilities

• Develop and execute the digitisation roadmap aligned with company strategy.

• Evaluate and optimise existing business systems (ERP, CRM, workflow tools).

• Drive automation and paperless processes across finance, operations, and supply chain.

• Ensure systems are scalable for global expansion and regulatory compliance.

• Manage vendor relationships with IT providers and implementation partners.

• Set KPIs for efficiency improvements and cost savings.

• Build and mentor an internal digital transformation/IT team.

Candidate Profile

• 10+ years' experience in digital transformation, IT operations, or CIO/CTO roles.

• Strong track record in implementing ERP/CRM/supply chain automation.

• Proven ability to deliver cost efficiency and process optimisation.

• Regional/global exposure, preferably in tech distribution, retail, or telecom.

• Excellent project management and stakeholder communication skills.

•
IT degree preferred in Computer Science from a reputed university