2,887 Digital Transformation Manager jobs in India

Role:
Digital Transformation - Manager/ Sr Manager (HRIT)

Location:
Hyderabad

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Key Responsibilities

• Client Engagement : Build strong relationships with key stakeholders to understand their goals and challenges, aligning our SaaS solutions to their needs.
• Transformation Strategy : Design and execute tailored digital transformation plans, integrating our platform to enhance client workflows and outcomes.
• Onboarding & Adoption : Lead end-to-end onboarding, including system configuration, training, and adoption strategies to drive user engagement.
• Success Metrics : Define and track KPIs to measure client success, providing data-driven insights to optimize platform usage.
• Change Management : Develop and deliver change management initiatives, including training and communication plans, to ensure smooth transitions.
• Cross-Functional Collaboration : Partner with product, sales, and technical teams to resolve issues, share feedback, and enhance platform capabilities.
• Continuous Improvement : Proactively identify opportunities to improve client experiences through new features, integrations, or process enhancements.
• Industry Expertise : Stay current on SaaS trends, digital transformation strategies, and customer success best practices to provide innovative solutions.

Qualifications

• Education : Bachelor's degree in Business, Technology, or related field. Certifications in Customer Success (e.g., CCSM) or Project Management (e.g., PMP) preferred.
• Experience :
• 8+ years in customer success, account management, or digital transformation roles in a SaaS environment.
• Proven track record of driving client adoption and satisfaction with SaaS platforms.
• Skills :
• Strong project management skills (e.g., Asana, Jira, or Trello).
• Excellent communication and stakeholder management, with ability to influence senior leaders.
• Proficiency in SaaS platforms, CRM tools (e.g., Salesforce, HubSpot), and data analytics.
• Knowledge of change management frameworks (e.g., ADKAR, Kotter).
• Ability to manage multiple client projects in a fast-paced environment.

Key Competencies

• Customer-centric with a consultative approach.
• Strategic thinker with a focus on driving measurable outcomes.
• Collaborative and adaptable, thriving in a dynamic SaaS environment.
• 8+ years of experience in leading process improvement initiatives in B2B SaaS industry, with the ability to drive organizational changes.
• Previous experience in leading process improvement initiatives or teams, ideally in a cross-functional environment.
• Expertise in using data analytics to inform decision-making, identify improvement opportunities, and track process performance through KPIs and metrics.
• Should possess strong leadership and team management skills, with the ability to inspire, guide, and develop cross-functional teams while ensuring efficient operations, seamless collaboration, and the successful execution of customer success strategies.

The opportunity

Financial Accounting Advisory Services (FAAS) professionals provides advisory services

including accounting and regulatory support for accounting change and special matters,

accounting processes and controls support. Within EY FAAS practice, the Finance

Transformation Experts team build and develop client relationships with our regional

stakeholders. We are part of an integrated global network of professionals who develop,

design and optimize client service business processes for efficiency and high performance.

We leverage and improve various frameworks, methodologies, solutions specific to our

offerings and articulate presentations that communicate proposals, strategies, plans and

outcomes.

Job Summary:

We are looking for a manager Finance Transformation to lead strategic initiatives across

Record to Report (R2R) processes, drive SAP FICO enablement, and lead finance process

optimization engagements. This role will manage teams and serve as a subject matter expert

across multiple transformation domains, including digital finance, automation, and enterprise

technology implementations. The ideal candidate will bring deep experience in finance

transformation, possess a strong command of SAP FICO, and demonstrate the ability to lead

large client engagements focused on improving financial processes and enabling technology

adoption.

Your key responsibilities

• As a manager, you will lead teams of professionals and be responsible for Subject Matter Expertise & Strategic Finance Transformation
• Act as an SME for one or more Finance Transformation solutions including R2R Health Check, optimization, and technology implementation
• Lead the design and implementation of streamlined, future-state finance processes, particularly in Record to Report (R2R)
• Deliver strategic advisory to senior leadership on digital finance trends, automation, and transformation strategy

Process Optimization & Technology Enablement

• Critically assess current-state finance processes and lead initiatives for rationalization and improvement (e.g., close cycle reduction, journal entry standardization, COA simplification)
• Lead SAP FICO implementation support, including system design, testing, deployment, and post-go-live stabilization
• Apply knowledge of technologies like Blackline, Trintech, Tableau, Power BI, Hyperion, and other leading tools to drive improvements

Enterprise Transformation & Execution

• Drive finance transformation programs from strategy through execution
• Support cross-functional transformation covering R2R, O2C, P2P, H2R, and Treasury
• Lead and support change management efforts to ensure smooth transition to new processes, systems, and tools
• Establish and monitor KPIs to measure success of transformation initiatives and performance enhancements

Team Leadership & Client Management

• Manage large teams, provide coaching and career guidance to junior staff, and create a culture of excellence
• Maintain strong client relationships, manage delivery expectations, and identify future opportunities
• Support account management and business development, including proposal development and go-to-market strategies
• Ensure high-quality project delivery through robust project management, planning, and governance

To qualify for the role, you must have

Education & Experience:

• Chartered Accountant (CA), CPA (US), ACCA (UK) or MBA Finance
• 5-8 years of experience in finance transformation, preferably in consulting, shared services, or industry finance teams

Technical & Functional Skills:

• In-depth knowledge of SAP FICO, and experience with SAP S/4HANA is a plus
• Hands-on experience in finance process optimization, including R2R, O2C, P2P, and others
• Strong understanding of ERP data structures, consolidation, and inter-company processes
• Familiarity with automation and reporting tools like Blackline, Trintech, Power BI, Tableau, Hyperion, etc
• Skilled in current state analysis, future state design, data optimization, and performance management

Soft Skills:

• Strong problem-solving and analytical thinking
• Excellent communication, presentation, and stakeholder engagement skills
• Ability to establish trusted advisor relationships with senior stakeholders
• Demonstrated project management and leadership capabilities
• Comfortable in global roles, with willingness to travel as needed

What we look for

People with the ability to work in a collaborative way to provide services across multiple client

departments while adhering to commercial and legal requirements. You will need a practical

approach to solving issues and complex problems with the ability to deliver insightful and

practical solutions.

The candidate must have expertised in lead generation, conversion, and team management. Must have proven USA client experience, deep knowledge of US markets/industries, and ability to train teams for high-performance lead growth.

INHOUSE POSITION

Required Candidate profile

Must have 8+ years' experience in SEO, PPC, social media, and email marketing. Strong skills in Google Analytics, SEMrush, Facebook Ads Manager. Excellent communication, leadership, and client-facing.

Perks and benefits

Competitive salary

Flexible work hours

5 days work

Role: Digital Transformation - Manager/ Sr Manager (HRIT)

Location: Hyderabad

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Key Responsibilities

• Client Engagement : Build strong relationships with key stakeholders to understand their goals and challenges, aligning our SaaS solutions to their needs.
• Transformation Strategy : Design and execute tailored digital transformation plans, integrating our platform to enhance client workflows and outcomes.
• Onboarding & Adoption : Lead end-to-end onboarding, including system configuration, training, and adoption strategies to drive user engagement.
• Success Metrics : Define and track KPIs to measure client success, providing data-driven insights to optimize platform usage.
• Change Management : Develop and deliver change management initiatives, including training and communication plans, to ensure smooth transitions.
• Cross-Functional Collaboration : Partner with product, sales, and technical teams to resolve issues, share feedback, and enhance platform capabilities.
• Continuous Improvement : Proactively identify opportunities to improve client experiences through new features, integrations, or process enhancements.
• Industry Expertise : Stay current on SaaS trends, digital transformation strategies, and customer success best practices to provide innovative solutions.

Qualifications

• Education : Bachelor’s degree in Business, Technology, or related field. Certifications in Customer Success (e.g., CCSM) or Project Management (e.g., PMP) preferred.
• Experience :
• 8+ years in customer success, account management, or digital transformation roles in a SaaS environment.
• Proven track record of driving client adoption and satisfaction with SaaS platforms.
• Skills :
• Strong project management skills (e.g., Asana, Jira, or Trello).
• Excellent communication and stakeholder management, with ability to influence senior leaders.
• Proficiency in SaaS platforms, CRM tools (e.g., Salesforce, HubSpot), and data analytics.
• Knowledge of change management frameworks (e.g., ADKAR, Kotter).
• Ability to manage multiple client projects in a fast-paced environment.

Key Competencies

• Customer-centric with a consultative approach.
• Strategic thinker with a focus on driving measurable outcomes.
• Collaborative and adaptable, thriving in a dynamic SaaS environment.
• 8+ years of experience in leading process improvement initiatives in B2B SaaS industry, with the ability to drive organizational changes.
• Previous experience in leading process improvement initiatives or teams, ideally in a cross-functional environment.
• Expertise in using data analytics to inform decision-making, identify improvement opportunities, and track process performance through KPIs and metrics.
• Should possess strong leadership and team management skills, with the ability to inspire, guide, and develop cross-functional teams while ensuring efficient operations, seamless collaboration, and the successful execution of customer success strategies.

Job Title: Digital Transformation Manager

Department: Digital Transformation

Location: Mumbai

Req ID: R

Main Job Purpose:

Central Digital Transformation is one of the most pivotal functions, standing to ensure that, through Digital initiative ,manufacturing provides a real competitive advantage for Unilever in the dynamic environment of demand through achieving competitive cost, providing high service level to customers/consumers, and delivering outstanding performance in safety, quality, productivity, sustainability standards, through its strategic partnering with manufacturing units & functions.

This Digital Manager role would be instrumental to drive continuous improvement programs across India & Nepal sites, as well as expansion of the same to strategic CMs, Suppliers, & DCs. The purpose of this role would be to drive AI/ML projects, Golden batch, Digital Twin, Digital Quality etc. to sites.

This role is expected to drive Lighthouse program for sites which is a coveted recognition from WEF

The role is expected to drive E2E digital programs at own units, keeping the rigor of continuous improvement at the core. It is expected to drive adoption and value creation of our top use cases like DFOS, SPC, EMS, MCT etc. The role is expected to travel to sites, understand on-ground usage and hence replicate learnings within the sites.

Key Skills and Responsibilities:

Digital Strategy & Vision:

• Develop and articulate a compelling, long-term digital transformation strategy for manufacturing, aligned with the company's overall corporate objectives for growth, market leadership, and sustainability
• Stay up to date of emerging Industry 4.0 technologies (e.g., IIoT, AI/ML, Digital Twin, Advanced Robotics, Edge Computing) and assess their applicability and potential for disruptive solutions within our manufacturing environment
• Identify and evaluate emerging digital technologies to enhance operational efficiency, product quality, and data-driven decision-making and Implementation of Digital Tools for end-to-end manufacturing.

Program Management & Execution:

• Lead the end-to-end management of complex, multi-site digital transformation programs, from idea generation and business case preparation to technical feasibility checking, piloting, and large-scale deployment
• Ensure robust project governance, resource allocation, and risk management across the digital portfolio.

Manex & Digital Integration.

• Champion the seamless integration of Manex (UMS) principles with digital technologies, ensuring digitalization acts as an accelerator for continuous improvement initiatives (e.g., data-driven OEE optimization, predictive maintenance, automated quality control)
• Collaborate closely with global and regional Manex teams to develop and embed integrated tools and methodologies

Digital Factory:

• Drive Digital Factory Plan Implementation for the relevant use cases.
• Full in-depth understanding of digital factory mater apps and drive expansion of some master apps across factories
• Adoption and value creation of specific use cases within factories/BG's
• Regular cadence between sites and Digital team to drive effective governance of digital program
• Working experience in IT-OT integration.
• Collect, analyze, and interpret data from various sources to identify trends, measure the effectiveness of implemented solutions, and provide regular reports to management.

Change Management & Culture Development:

• Lead change management efforts to foster a strong digital culture across all levels of the organization, from shop floor operators to site leadership
• Design and conduct workshops aimed at imparting the necessary digital skills and tools to factory teams, building internal capabilities and promoting a data-driven mindset
• Demonstrating the tangible benefits of digital transformation and empowering employees to embrace new ways of working.

Collaboration & Stakeholder Management:

• Build and maintain strong relationships with site leadership, regional operations teams, global IT, R&D, and external technology partners
• Influence and persuade stakeholders at various levels to gain buy-in, secure resources, and ensure compliance for digital initiatives
• Act as a COE and subject matter expert for digital manufacturing within the organization.
• Continuously monitor the performance of deployed digital solutions and drive optimization efforts to maximize their value

Other Requirements:

• Must have knowledge of Power bi, UI/UX, Python, Cybersecurity, IT-OT, ChatGPT and other AI apps(preferable).
• Manufacturing experience Must

Professional Qualifications:

• Bachelor's degree in engineering with a strong technical and analytical background in Data Science/ Analysis (preferably Chemical, Electrical, Industrial Engineering, Instrumentation).
• A post-graduate degree/Certification in Science / Engineering/Digital is advantageous.

Experience Required:

ESSENTIAL:

• A strong drive (aptitude) towards Digital Operations
• Excellent analytical and problem-solving abilities
• Ability to work collaboratively with cross-functional teams
• Able to solve problems and make decisions by applying Data analytics.
• Proven track record of successfully leading and deploying large-scale Industry 4.0 solutions (e.g., IIoT, AI/ML, Digital Twin, Advanced Analytics, ERP integration) in a manufacturing environment.
• Strong understanding of IT-OT convergence and industrial communication protocols

PREFERRED / DESIRABLE:

• At least 3-5 years of experience in a digitization or similar role within a manufacturing environment.
• Strong knowledge in the Digitalization at Manufacturing Site, Industry 4.0 implementation etc.
• Experience in ERP systems, data analytics platforms, Process automation, PLC, Servers, historians etc

Contacts:

• SA factory teams.
• Planning.
• Global Manex.
• Site team.

All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent - please verify before proceeding.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Digital Transformation Manager - Senior

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description:

Experienced, fully qualified professional with a full understanding of their area of expertise. Senior management role. Highly experienced, typically manages activities of a broad functional area or department and is involved in the long-term planning. May manage subordinate managers, supervisors as well as professional individual contributor. Works independently on problems of diverse scope.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing

• The leader will be responsible for developing an efficient, client-centric operating model built on the foundations of best-in-class delivery practices
• This leader will ensure successful continuity of service to clients and own end-to-end WFM/ business intelligence function for all the accounts managed within the scope
• Project co-ordination & PMO support
• Guide teams working with Data Analytics, Machine Learning and Software Development and enable them to effectively perform in the competitive environment
• Mange and deliver consulting services in Digital transformation space, performance improvement and business transformation by implementing latest techniques and proven practices
• Responsible for timely delivery of projects for process improvement recommendations resulting in highly satisfied, referenceable clients
• The leader has a primary objective to direct, manage, and supervise all activities and resources related to the Analytics department. This role will have the responsibility to ensure that all members of the team are focused on the delivery of company financial goals, and client operational expectations
• The leader will need to possess strong interpersonal and collaboration skills, as s/he will be working closely with multiple business lines, US based P&L heads, Sales, Talent Acquisition teams, external vendors, suppliers etc. Specific Responsibilities
• Generate career growth opportunities for internal associates through IJP (Internal job posting) and other organizational initiatives
• Working with stakeholders such as Delivery Managers, in order to understand the skills and areas for development for all assigned resources and upcoming opportunities

What you bring:

• Minimum 12-15 years of Total experience in Supervisory role including leadership & management of business operations or Business Intelligence/Analytics & Digital Transformation projects

Preferred Experience

• Experience with contact centre Operations, IVR and ACD logic flow
• Minimum 1-2 years of experience in working on lean/ six sigma projects (preferred)
• Operational excellence and Client Experience Management in Back office industry specifically in Digital Transformation
• Experience in working on leading service desk platforms like ServiceNow, Jira, Planview etc.
• Multi - Domain experience with contact centre Performance Management, Back Office Management, Process Automation (Robotics) etc.
• Business Analytics skills with experience in working on integrated contact centre environment consisting of technology for Delivery & Service Management, Reporting & Analytics and Quality
• Flexible to work in shift 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" workday.
• Use of Microsoft Technologies and automation, analytics & other digital interventions to drive digitalization

Primary Skill

• Bachelor's degree in a quantitative field or equivalent experience
• 10+ years of relevant work experience in business intelligence, analytics statistics, data engineering, data science, business transformation or related field
• Advanced proficiency in SQL, ETL management, data modelling, DAX, power query and working with Big Data
• Experience with data visualization using Power BI tool
• Experience with statistical modelling and analysing large data sets
• Experience in managing and prioritizing a project backlog
• Experience in hiring, retaining, coaching and managing a high-functioning team including both technical and business functions
• Strong critical thinking skills and attention to detail
• Strong organizational and multitasking skills with ability to balance competing priorities
• Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
• Ability to identify process re-engineering requirements against end to end service provisioning.
• Deployment and implementation of digital transformation tools and technologies

What we offer you

• A competitive salary with attractive benefits including private medical and dental coverage insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern work environment and a dedicated and motivated team
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Role: Digital Transformation - Manager/ Sr Manager (HRIT)

Location: Hyderabad

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Key Responsibilities

• Client Engagement : Build strong relationships with key stakeholders to understand their goals and challenges, aligning our SaaS solutions to their needs.
• Transformation Strategy : Design and execute tailored digital transformation plans, integrating our platform to enhance client workflows and outcomes.
• Onboarding & Adoption : Lead end-to-end onboarding, including system configuration, training, and adoption strategies to drive user engagement.
• Success Metrics : Define and track KPIs to measure client success, providing data-driven insights to optimize platform usage.
• Change Management : Develop and deliver change management initiatives, including training and communication plans, to ensure smooth transitions.
• Cross-Functional Collaboration : Partner with product, sales, and technical teams to resolve issues, share feedback, and enhance platform capabilities.
• Continuous Improvement : Proactively identify opportunities to improve client experiences through new features, integrations, or process enhancements.
• Industry Expertise : Stay current on SaaS trends, digital transformation strategies, and customer success best practices to provide innovative solutions.

Qualifications

• Education : Bachelor’s degree in Business, Technology, or related field. Certifications in Customer Success (e.g., CCSM) or Project Management (e.g., PMP) preferred.
• Experience :
• 8+ years in customer success, account management, or digital transformation roles in a SaaS environment.
• Proven track record of driving client adoption and satisfaction with SaaS platforms.
• Skills :
• Strong project management skills (e.g., Asana, Jira, or Trello).
• Excellent communication and stakeholder management, with ability to influence senior leaders.
• Proficiency in SaaS platforms, CRM tools (e.g., Salesforce, HubSpot), and data analytics.
• Knowledge of change management frameworks (e.g., ADKAR, Kotter).
• Ability to manage multiple client projects in a fast-paced environment.

Key Competencies

• Customer-centric with a consultative approach.
• Strategic thinker with a focus on driving measurable outcomes.
• Collaborative and adaptable, thriving in a dynamic SaaS environment.
• 8+ years of experience in leading process improvement initiatives in B2B SaaS industry, with the ability to drive organizational changes.
• Previous experience in leading process improvement initiatives or teams, ideally in a cross-functional environment.
• Expertise in using data analytics to inform decision-making, identify improvement opportunities, and track process performance through KPIs and metrics.
• Should possess strong leadership and team management skills, with the ability to inspire, guide, and develop cross-functional teams while ensuring efficient operations, seamless collaboration, and the successful execution of customer success strategies.

Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

*The Opportunity
As our
AI & Digital Transformation *
you will be an integral part of our contact centers at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in the Noida, India office. In this role, you will lead and mentor a team of highly skilled technical experts who will work closely with clients and operational leaders to accelerate AI adoption, deliver impactful solutions, and drive both revenue growth and operational efficiency. You will serve as the primary point of contact in the region, aligning TELUS Digital Solutions' AI, digital transformation, and business strategies. As a senior leader, you will champion our core values, cultivate a high-performance culture, and leverage your teams' expertise in AI adoption, digital transformation, client success, CX innovation, and operational excellence to ensure success.

Responsibilities

• Partner with executive leadership to develop and implement AI, digital transformation, and CX strategies in India that align with TELUS Digital's global goals
• Contribute to TELUS Digital's CX clients and their operations by building teams focused on identifying impactful opportunities to leverage AI and improve key metrics, drive revenue growth, or reduce operational costs.
• Maintain consistent communication with project leads to monitor progress on deliverables with the goals of exceptional program execution, client satisfaction, retention, and expansion
• Successfully build, allocate, and scale project teams to identify and deliver opportunities, while meeting and exceeding client expectations
• Proactively plan and forecast headcount based on incoming demand, along with the existing capacity and capabilities of the team
• Advise and oversee hiring success in India, including evaluation and selection processes, headcount planning, compensation, and talent market analysis
• Support HR-related functions to include onboarding, new hire training, performance management, employee benefits, terminations, and offboarding
• Coach people leaders and individual contributors around performance management, professional growth and development, delivering feedback, and short/long-term goal setting
• Foster TELUS Digital Solution's core values and culture of continuous innovation and collaboration across teams
• Identify gaps in knowledge within the current workforce to plan Learning & Development programs to up-skill and reskill teams to tackle the ever-changing technical challenges of our clients
• Create internal programs for employee engagement and retention that resonate with teams

Qualifications

• 8+ years of experience leading business and people operations in growing companies (strong preference for candidates with consulting and/or agency experience with a variety of clients and industries)
• Great understanding of the AI & GenAI market space and innovations, staying abreast of emerging products and solutions, and leveraging them to deliver impact for clients and partners
• Experience applying operational leadership principles and business concepts in a technology-focused company
• Experience communicating across multi-disciplinary teams to align strategy and vision
• Experience collaborating with people operations, e.g., Human Resources, Talent Acquisition, Talent Management, and/or Learning & Development for an industry with a competitive talent market
• Proven track record of growing and scaling teams to meet business demands
• Experience with project estimation, planning, and resource allocation for custom software products or projects
• Track record of building and executing programs around social impact, early talent, or L&D at a company-wide level
• Experience leading and managing on-site team members and globally distributed teams, with a focus on employee engagement and satisfaction

*Equal Opportunity Employer *
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .