377 Digital Transformation Manager jobs in India

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Role: This is a Techno-functional role to support the accounts for Hyderabad location. The incumbent would be accountable to identify scope of Process Excellence for improving the customer experience (NPS,CSAT,etc.) via doing end to end process assessment and deploying any cognitive or CCAAS solutions if applicable based on the CBA and Tech outcomes.

Key essentials:

1. RPA / Cognitive solution-based project to improve customer experience.
2. Green Belt certification is mandate; however, preference is for Black belt certified professional
3. Must have experience with end-to-end process assessment on understand the bottlenecks and tech landscape
4. Good to have knowledge around CCAAS solutions like GEN AI tools like Conversation AI, Community forums, Accent Neutralizer, QA Automation, Sentiment analysis, language Translation etc., Sandbox Simulation, Knowledge AI etc.

It's a complete Work from Office role (5days week) from Hyderabad office

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Role: This is a Techno-functional role to support the accounts for Hyderabad location. The incumbent would be accountable to identify scope of Process Excellence for improving the customer experience (NPS,CSAT,etc.) via doing end to end process assessment and deploying any cognitive or CCAAS solutions if applicable based on the CBA and Tech outcomes.

Key essentials:

• RPA / Cognitive solution-based project to improve customer experience.
• Green Belt certification is mandate; however, preference is for Black belt certified professional
• Must have experience with end-to-end process assessment on understand the bottlenecks and tech landscape
• Good to have knowledge around CCAAS solutions like GEN AI tools like Conversation AI, Community forums, Accent Neutralizer, QA Automation, Sentiment analysis, language Translation etc., Sandbox Simulation, Knowledge AI etc.

It's a complete Work from Office role (5days week) from Hyderabad office

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Role: This is a Techno-functional role to support the accounts for Hyderabad location. The incumbent would be accountable to identify scope of Process Excellence for improving the customer experience (NPS,CSAT,etc.) via doing end to end process assessment and deploying any cognitive or CCAAS solutions if applicable based on the CBA and Tech outcomes.

Key essentials:

1. RPA / Cognitive solution-based project to improve customer experience.
2. Green Belt certification is mandate; however, preference is for Black belt certified professional
3. Must have experience with end-to-end process assessment on understand the bottlenecks and tech landscape
4. Good to have knowledge around CCAAS solutions like GEN AI tools like Conversation AI, Community forums, Accent Neutralizer, QA Automation, Sentiment analysis, language Translation etc., Sandbox Simulation, Knowledge AI etc.

It's a complete Work from Office role (5days week) from Hyderabad office

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience

Job summary: We are seeking a strategic and proactive Change Management Lead to oversee organizational readiness and user adoption during the migration from our current Adobe Experience Manager (AEM) on-premise Digital Asset Management (DAM) system to AEM on Adobe Managed Services (AMS). This role will play a critical part in ensuring that business users, creative teams, and technical stakeholders are aligned, trained, and supported throughout the transition.

The working hours are in the US Eastern Time Zone. Work hours will start from 6:30 PM IST and have to work eight hours as this is a full-time job.

Key Responsibilities:

• Develop and execute a change management strategy and roadmap to support the AEM DAM migration initiative
• Design DAM structure, metadata, and tagging strategy by closely partnering with technical teams to understand business goals, content workflows, and publishing mechanisms
• Identify impacted user groups and design tailored communication, training, and engagement plans
• Lead stakeholder engagement efforts to gather input, manage expectations, and drive adoption
• Develop and deliver training materials, user guides, and onboarding content for internal teams and external partners
• Monitor and address resistance, questions, and feedback from users to ensure smooth transition and sustained usage
• Act as a liaison between business and technical teams, ensuring change impact is understood and mitigated

Qualifications:

• Fluent in written and spoken English
• 5+ years of experience in change management within digital or enterprise technology transformation projects
• Proven track record with DAM platforms, preferably Adobe Experience Manager (AEM)
• Experience with cloud transitions or migrations (on-premise to SaaS/PaaS/AMS)
• Strong skills in stakeholder communication, training delivery, and change impact analysis

Preferred Qualifications:

• Certification in change management (e.g., PROSCI, ADKAR) is a plus
• Familiarity with creative operations, marketing workflows, or asset lifecycle processes is preferred
• Skilled communicator, strategist, and facilitator who thrives at the intersection of technology and people
• Understanding and the ability to help teams navigate the transition with clarity and confidence

Job summary: We are seeking a strategic and proactive Change Management Lead to oversee organizational readiness and user adoption during the migration from our current Adobe Experience Manager (AEM) on-premise Digital Asset Management (DAM) system to AEM on Adobe Managed Services (AMS). This role will play a critical part in ensuring that business users, creative teams, and technical stakeholders are aligned, trained, and supported throughout the transition.

The working hours are in the US Eastern Time Zone. Work hours will start from 6:30 PM IST and have to work eight hours as this is a full-time job.

Key Responsibilities:

• Develop and execute a change management strategy and roadmap to support the AEM DAM migration initiative
• Design DAM structure, metadata, and tagging strategy by closely partnering with technical teams to understand business goals, content workflows, and publishing mechanisms
• Identify impacted user groups and design tailored communication, training, and engagement plans
• Lead stakeholder engagement efforts to gather input, manage expectations, and drive adoption
• Develop and deliver training materials, user guides, and onboarding content for internal teams and external partners
• Monitor and address resistance, questions, and feedback from users to ensure smooth transition and sustained usage
• Act as a liaison between business and technical teams, ensuring change impact is understood and mitigated

Qualifications:

• Fluent in written and spoken English
• 5+ years of experience in change management within digital or enterprise technology transformation projects
• Proven track record with DAM platforms, preferably Adobe Experience Manager (AEM)
• Experience with cloud transitions or migrations (on-premise to SaaS/PaaS/AMS)
• Strong skills in stakeholder communication, training delivery, and change impact analysis

Preferred Qualifications:

• Certification in change management (e.g., PROSCI, ADKAR) is a plus
• Familiarity with creative operations, marketing workflows, or asset lifecycle processes is preferred
• Skilled communicator, strategist, and facilitator who thrives at the intersection of technology and people
• Understanding and the ability to help teams navigate the transition with clarity and confidence

Job summary: We are seeking a strategic and proactive Change Management Lead to oversee organizational readiness and user adoption during the migration from our current Adobe Experience Manager (AEM) on-premise Digital Asset Management (DAM) system to AEM on Adobe Managed Services (AMS). This role will play a critical part in ensuring that business users, creative teams, and technical stakeholders are aligned, trained, and supported throughout the transition.

The working hours are in the US Eastern Time Zone. Work hours will start from 6:30 PM IST and have to work eight hours as this is a full-time job.

Key Responsibilities:

• Develop and execute a change management strategy and roadmap to support the AEM DAM migration initiative
• Design DAM structure, metadata, and tagging strategy by closely partnering with technical teams to understand business goals, content workflows, and publishing mechanisms
• Identify impacted user groups and design tailored communication, training, and engagement plans
• Lead stakeholder engagement efforts to gather input, manage expectations, and drive adoption
• Develop and deliver training materials, user guides, and onboarding content for internal teams and external partners
• Monitor and address resistance, questions, and feedback from users to ensure smooth transition and sustained usage
• Act as a liaison between business and technical teams, ensuring change impact is understood and mitigated

Qualifications:

• Fluent in written and spoken English
• 5+ years of experience in change management within digital or enterprise technology transformation projects
• Proven track record with DAM platforms, preferably Adobe Experience Manager (AEM)
• Experience with cloud transitions or migrations (on-premise to SaaS/PaaS/AMS)
• Strong skills in stakeholder communication, training delivery, and change impact analysis

Preferred Qualifications:

• Certification in change management (e.g., PROSCI, ADKAR) is a plus
• Familiarity with creative operations, marketing workflows, or asset lifecycle processes is preferred
• Skilled communicator, strategist, and facilitator who thrives at the intersection of technology and people
• Understanding and the ability to help teams navigate the transition with clarity and confidence

Job summary: We are seeking a strategic and proactive Change Management Lead to oversee organizational readiness and user adoption during the migration from our current Adobe Experience Manager (AEM) on-premise Digital Asset Management (DAM) system to AEM on Adobe Managed Services (AMS). This role will play a critical part in ensuring that business users, creative teams, and technical stakeholders are aligned, trained, and supported throughout the transition.

The working hours are in the US Eastern Time Zone. Work hours will start from 6:30 PM IST and have to work eight hours as this is a full-time job.

Key Responsibilities:

• Develop and execute a change management strategy and roadmap to support the AEM DAM migration initiative
• Design DAM structure, metadata, and tagging strategy by closely partnering with technical teams to understand business goals, content workflows, and publishing mechanisms
• Identify impacted user groups and design tailored communication, training, and engagement plans
• Lead stakeholder engagement efforts to gather input, manage expectations, and drive adoption
• Develop and deliver training materials, user guides, and onboarding content for internal teams and external partners
• Monitor and address resistance, questions, and feedback from users to ensure smooth transition and sustained usage
• Act as a liaison between business and technical teams, ensuring change impact is understood and mitigated

Qualifications:

• Fluent in written and spoken English
• 5+ years of experience in change management within digital or enterprise technology transformation projects
• Proven track record with DAM platforms, preferably Adobe Experience Manager (AEM)
• Experience with cloud transitions or migrations (on-premise to SaaS/PaaS/AMS)
• Strong skills in stakeholder communication, training delivery, and change impact analysis

Preferred Qualifications:

• Certification in change management (e.g., PROSCI, ADKAR) is a plus
• Familiarity with creative operations, marketing workflows, or asset lifecycle processes is preferred
• Skilled communicator, strategist, and facilitator who thrives at the intersection of technology and people
• Understanding and the ability to help teams navigate the transition with clarity and confidence