12,452 Digital Strategy jobs in India
Digital Strategy Manager
Posted today
Job Viewed
Job Description
We're Hiring: Digital Strategy Manager – Call Center
Location: Thane
Experience: Minimum 5 Years
Industry: Customer Service | Digital Transformation
Employment Type: Full-Time
Experience in debt collection process mandatory.
Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement.
What You’ll Do:
- Develop and drive digital strategies aligned with business goals
- Manage and optimize digital channels: chat, email, web, self-service
- Use data & analytics to boost efficiency and customer satisfaction
- Lead the integration of AI, automation & emerging technologies
- Collaborate cross-functionally with CX, IT, and Ops teams
- Track KPIs and report impact of digital initiatives
What You Bring:
- 5+ years in digital strategy, digital operations, or customer experience
- Strong knowledge of call center tools, platforms, and KPIs
- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to adapt quickly to evolving tech and customer trends
Preferred:
- Background in B2C/B2B customer service environments
- Certifications in Digital Marketing, Agile, or CX tools
Ready to drive the digital transformation of customer service?
Apply now or share your profile at
Digital Strategy Manager
Posted 1 day ago
Job Viewed
Job Description
We're Hiring: Digital Strategy Manager – Call Center
Location: Thane
Experience: Minimum 5 Years
Industry: Customer Service | Digital Transformation
Employment Type: Full-Time
Experience in debt collection process mandatory.
Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement.
What You’ll Do:
- Develop and drive digital strategies aligned with business goals
- Manage and optimize digital channels: chat, email, web, self-service
- Use data & analytics to boost efficiency and customer satisfaction
- Lead the integration of AI, automation & emerging technologies
- Collaborate cross-functionally with CX, IT, and Ops teams
- Track KPIs and report impact of digital initiatives
What You Bring:
- 5+ years in digital strategy, digital operations, or customer experience
- Strong knowledge of call center tools, platforms, and KPIs
- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to adapt quickly to evolving tech and customer trends
Preferred:
- Background in B2C/B2B customer service environments
- Certifications in Digital Marketing, Agile, or CX tools
Ready to drive the digital transformation of customer service?
Apply now or share your profile at
Digital Strategy Manager
Posted today
Job Viewed
Job Description
We're Hiring: Digital Strategy Manager – Call Center
Location: Thane
Experience: Minimum 5 Years
Industry: Customer Service | Digital Transformation
Employment Type: Full-Time
Experience in debt collection process mandatory.
Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement.
What You’ll Do:
- Develop and drive digital strategies aligned with business goals
- Manage and optimize digital channels: chat, email, web, self-service
- Use data & analytics to boost efficiency and customer satisfaction
- Lead the integration of AI, automation & emerging technologies
- Collaborate cross-functionally with CX, IT, and Ops teams
- Track KPIs and report impact of digital initiatives
What You Bring:
- 5+ years in digital strategy, digital operations, or customer experience
- Strong knowledge of call center tools, platforms, and KPIs
- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to adapt quickly to evolving tech and customer trends
Preferred:
- Background in B2C/B2B customer service environments
- Certifications in Digital Marketing, Agile, or CX tools
Ready to drive the digital transformation of customer service?
Apply now or share your profile at
Executive Digital Strategy
Posted today
Job Viewed
Job Description
Description
:Mission & Responsibilities
Previous Experience & Industry Background
Qualifications & Languages:
Soft skills & Competencies
Technical Skills
#LI-RB1
Contract Type :
PermanentHere at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
Digital Strategy- Consultant
Posted today
Job Viewed
Job Description
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to Digital Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
Experience: 5+ years of corporate experience with 3+ years as a Business Analyst
Key Responsibilities:
Key Skills:
Digital Strategy Manager
Posted 1 day ago
Job Viewed
Job Description
We're Hiring: Digital Strategy Manager – Call Center
Location: Thane
Experience: Minimum 5 Years
Industry: Customer Service | Digital Transformation
Employment Type: Full-Time
Experience in debt collection process mandatory.
Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement.
What You’ll Do:
- Develop and drive digital strategies aligned with business goals
- Manage and optimize digital channels: chat, email, web, self-service
- Use data & analytics to boost efficiency and customer satisfaction
- Lead the integration of AI, automation & emerging technologies
- Collaborate cross-functionally with CX, IT, and Ops teams
- Track KPIs and report impact of digital initiatives
What You Bring:
- 5+ years in digital strategy, digital operations, or customer experience
- Strong knowledge of call center tools, platforms, and KPIs
- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to adapt quickly to evolving tech and customer trends
Preferred:
- Background in B2C/B2B customer service environments
- Certifications in Digital Marketing, Agile, or CX tools
Ready to drive the digital transformation of customer service?
Apply now or share your profile at
Digital Strategy Manager
Posted today
Job Viewed
Job Description
We're Hiring: Digital Strategy Manager – Call Center
Location: Thane
Experience: Minimum 5 Years
Industry: Customer Service | Digital Transformation
Employment Type: Full-Time
Experience in debt collection process mandatory.
Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement.
What You’ll Do:
- Develop and drive digital strategies aligned with business goals
- Manage and optimize digital channels: chat, email, web, self-service
- Use data & analytics to boost efficiency and customer satisfaction
- Lead the integration of AI, automation & emerging technologies
- Collaborate cross-functionally with CX, IT, and Ops teams
- Track KPIs and report impact of digital initiatives
What You Bring:
- 5+ years in digital strategy, digital operations, or customer experience
- Strong knowledge of call center tools, platforms, and KPIs
- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to adapt quickly to evolving tech and customer trends
Preferred:
- Background in B2C/B2B customer service environments
- Certifications in Digital Marketing, Agile, or CX tools
Ready to drive the digital transformation of customer service?
Apply now or share your profile at
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Specialist, Digital Strategy & Innovation
Posted 17 days ago
Job Viewed
Job Description
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through innovation and agile methodologies.
**How you will contribute**
You will conduct innovative pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept. Working with other Mondelēz teams, you will get to experiment with cutting-edge technologies to build a strong pipeline of ideas to pursue. In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases and lead end-to-end product management activities after the proof of concept has been successfully adopted.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Project management including knowledge of Agile
+ Technical expertise and a passion for innovation
+ Technical and business acumen to evaluate opportunities with internal and external partners
+ Understanding a variety of disruptive technology products and services
+ Machine learning/artificial intelligence programming languages
+ The start-up landscape
+ Familiarity with the fast-moving consumer goods or related sector
+ Driving for results and Analytical skills
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Digital Strategy & Innovation
Technology & Digital
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
Digital Strategy- Business Analyst
Posted 19 days ago
Job Viewed
Job Description
About KPMG in India
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
Job Description:
The Digital Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
Experience: 5 to 8 years of corporate experience with 4+ years as a Business Analyst
Key Responsibilities:
- Manage the BA approach; communicating, driving and managing the business analysis effort for the portfolio/program throughout all phases of the project lifecycle.
- Able to link technical solutions with business strategy when working with business partners.
- Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
- Must have experience as BA in Application development and Implementation projects.
- Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
- Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects.
- Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change based on client needs
- Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory, or facilitating services for the use of others to achieve results.
- Not Recommended if Bulk exp in Mainframe/Networking/Infrastructure/ Support/Transition BA only
Key Skills:
- Extensive experience in corporate IT experience with IT BA Experience.
- Experience in data visualizations and reporting for easy consumptions of all the stakeholders
- Minimum Education or Certification: Bachelor’s Degree related to IT (MBA preferred)
- Knowledge of Business Analysis techniques and tools.
- Understanding of systems engineering concepts and data/process analysis and modelling.
- Create functional specifications document, user stories, BRDs and quality assurance plan to ensure smooth workflow
- Work closely with the Product Owner to manage the product backlog, and own the backlog grooming process
- Opinions valued by business interface and plays a prominent role in business partner meetings
- Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions
- Able to act as a focal point for a specialized area (technical or business); able to lead teams while managing multiple competing priorities
- Demonstrates a concern and aptitude for considering the user’s perspective in IT development. and has a deep understanding of user aspects of interactive systems
- Has a comprehensive understanding of business process improvement, benefit and risk management
- Has a comprehensive knowledge of the technical specialism of IT Business Analysis. Takes a systematic and analytical approach to problem solving and pays close attention to detail
- Ability to take a systematic and analytical approach to problem solving and pay close attention to detail
- Agile project experience
- Agile certifications preferred (not mandatory)
- Experience analyzing the alignment between business requirements and system capabilities
- Strong interpersonal and influencing skills
- Impeccable English proficiency for leading discussions with seniors & stakeholders abroad
Equal employment opportunity information
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
Digital Strategy- Business Analyst
Posted 5 days ago
Job Viewed
Job Description
About KPMG in India
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
Job Description:
The Digital Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
Experience: 5 to 8 years of corporate experience with 4+ years as a Business Analyst
Key Responsibilities:
- Manage the BA approach; communicating, driving and managing the business analysis effort for the portfolio/program throughout all phases of the project lifecycle.
- Able to link technical solutions with business strategy when working with business partners.
- Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
- Must have experience as BA in Application development and Implementation projects.
- Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
- Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects.
- Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change based on client needs
- Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory, or facilitating services for the use of others to achieve results.
- Not Recommended if Bulk exp in Mainframe/Networking/Infrastructure/ Support/Transition BA only
Key Skills:
- Extensive experience in corporate IT experience with IT BA Experience.
- Experience in data visualizations and reporting for easy consumptions of all the stakeholders
- Minimum Education or Certification: Bachelor’s Degree related to IT (MBA preferred)
- Knowledge of Business Analysis techniques and tools.
- Understanding of systems engineering concepts and data/process analysis and modelling.
- Create functional specifications document, user stories, BRDs and quality assurance plan to ensure smooth workflow
- Work closely with the Product Owner to manage the product backlog, and own the backlog grooming process
- Opinions valued by business interface and plays a prominent role in business partner meetings
- Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions
- Able to act as a focal point for a specialized area (technical or business); able to lead teams while managing multiple competing priorities
- Demonstrates a concern and aptitude for considering the user’s perspective in IT development. and has a deep understanding of user aspects of interactive systems
- Has a comprehensive understanding of business process improvement, benefit and risk management
- Has a comprehensive knowledge of the technical specialism of IT Business Analysis. Takes a systematic and analytical approach to problem solving and pays close attention to detail
- Ability to take a systematic and analytical approach to problem solving and pay close attention to detail
- Agile project experience
- Agile certifications preferred (not mandatory)
- Experience analyzing the alignment between business requirements and system capabilities
- Strong interpersonal and influencing skills
- Impeccable English proficiency for leading discussions with seniors & stakeholders abroad
Equal employment opportunity information
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.