1,835 Director Of Operations jobs in India

We are #hiring for a leading NGO

Job Description:

-The role will anchor finance, compliance, HR, and administration, while also ensuring strong project management across organizational priorities.

-The role will be deeply hands-on — creating structures where none exist, strengthening systems to ensure efficiency, accountability, and scale, and embedding discipline into daily operations.

• The role spans both internal stewardship and external representation: from financial planning, cash-flow management, and compliance oversight with auditors and chartered accountants, to partnering with the CEO in donor pitches, board interactions, public forums, and high-level sectoral meetings.

• The role will require to balance strategy with sleeves-rolled-up execution

Job Requirements:

• years of professional experience, preferably in non-profit operations, consulting, or social impact organizations.

• Strong grounding in finance, compliance, audits, and risk management.

• Proven experience in HR management, team building, and administration.

• Demonstrated track record in system-building, SOP creation, and project management.

• Strong communication and presentation skills in English (Marathi is an advantage).

• Experience engaging with boards and senior leadership.

• Ability to balance strategy with execution in a dynamic, growth-oriented environment.

THE ROLE

Title: Site Operation General Manage

Location: Bangalore, India

Report to: General Manager

Industry: Connectors industry, EMS industry, Auto industry, or Semiconductor industry

KEY RESPONSIBILITIES:

• Partners with BU to set production objectives that align with the Customer needs and BU strategy. The role is directly responsible for the efficient molding, stamping and assembly of HSIO Connectors.
• Accountable for the business P&L, meeting and improving financial margins through annual budget planning and delivery of revenue and costs per established business plan.
• Develop and implement procedures to ensure the production and processes run reliably and efficiently and ensure compliance with all applicable and related regulations.
• Encourage and promote a culture of continuous improvement by managing and monitoring production operation expenses and researching ways to reduce direct and indirect manufacturing expenses and capital expenses while maintaining product quality.
• Create and lead a culture of quality, responsible for the achievement of goals in quality of products and services provided by the site.
• Take the ownership of all procurement activities, (i.e., localization of cables and wires, plastic resins.) to ensure an integrated sourcing process that meets customer requirements, minimize total cost, and maximizes effectiveness
• Efficiently communicate and manage in a matrix environment across Quality, Supply Chain, Customer Service and Engineering teams
• Support local EH&S and drive execution of initiatives to provide a safe workplace with zero incidents for our employees and ensure all staff members are aware of safety policies.
• Serve as a role model of leadership. Set direction and select, develop, and coach individuals and build a high performing team, identify organizational gaps and implement plans.

PREFERRED QUALIFICATIONS:

• Minimum of 20 years of experience in manufacturing or production environment
• Bachelor's degree in operations, Engineering or Technical discipline
• Prior solid experience in Electronics industry, ideally in highspeed electrical connectors. Additional experience in equipment automation is ideal.
• Strong interpersonal and leadership skills, with the ability to build credible relationships
• Must be proficient in the English communication
• Multi-national companies experience preferred
• Experience to establish an operational team

Job Types: Full-time, Permanent

Pay: ₹800, ₹1,000,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

• Only candidates with hands on exp in manufacturing or engineering apply
• Only candidates who have exp of working in the semiconductor industry apply

About Our Client
The hiring organisation is a well-established, large organisation in the semiconductor industry, recognised for its advanced manufacturing capabilities. It operates on a global scale and is committed to innovation and excellence in its field.

Job Description

• Develop and implement operational strategies to optimise manufacturing processes.
• Ensure alignment of operations with organisational goals and regulatory standards.
• Lead cross-functional teams to drive efficiency and productivity improvements.
• Monitor key performance indicators and implement corrective actions as needed.
• Collaborate with engineering and manufacturing teams to introduce innovative solutions.
• Manage budgets, resources, and timelines effectively to meet operational targets.
• Oversee compliance with safety, quality, and environmental standards.
• Foster a culture of continuous improvement and operational excellence.

The Successful Applicant
A successful candidate is someone with:

• B.Tech or BE degree in Electrical or Mechanical field
• Proven expertise in the semiconductor industry and manufacturing processes.
• Strong leadership skills with the ability to manage cross-functional teams.
• Experience in implementing operational strategies and driving process improvements.
• Knowledge of industry standards, safety protocols, and compliance requirements.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

What's on Offer

• Great work culture
• Exposure to cutting-edge technologies and advanced manufacturing processes

Contact: Preeta De
Quote job ref: JN

JOB SUMMARY

The Director will be responsible for overseeing all aspects of Healthcare Revenue Cycle Management (RCM) operations, ensuring operational efficiency, client satisfaction, and sustained business growth. This role requires strong leadership, strategic thinking, and expertise in managing large teams while fostering strong client relationships.

• Lead all facets of the Healthcare RCM operations business, ensuring seamless execution and continuous improvement

• Optimize operational processes with a focus on enhancing client satisfaction and building long-term client relationships

• Drive expansion initiatives and contribute to business development activities.

• Plan and manage workloads related to service management and projects, ensuring effective resource allocation

• Oversee communication protocols, escalations, risk assessments, and issue resolution

• Implement and drive continuous service improvements to enhance efficiency and effectiveness

• Strengthen and refine the organizational pyramid structure to optimize performance

• Balance customer demands while maintaining alignment with contractual service agreements

• Define and monitor Operational Level Agreements (OLAs) to ensure compliance with client Service Level Agreements (SLAs), meeting or exceeding expectations

• Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes

• Manage cost structures, budgeting, forecasting, and Profit & Loss (P&L) accountability

• Ensure high-quality standards and compliance with industry regulations

• Lead transition management efforts for operational changes and improvements

• Spearhead management initiatives to drive long-term operational excellence and organizational effectiveness

• Develop strategies for customer servicing and retention to ensure long-term engagement

• Maintain sustained margin growth year over year, ensuring financial stability

• Build consensus and commitment among teams to achieve the organization’s vision

• Contribute to short- and long-term strategic planning as part of the management team

• Establish company-wide policies to foster a positive organizational culture and align with corporate vision

• Experience in managing large teams of professionals

• Excellent communication skills and interpersonal skills

• Excellent delegation skills, negotiation skills and strong people management skills

• Minimum 15 to 23 years of experience in Healthcare Revenue Cycle Management (RCM) operations

About Our Client

The client is a prominent global organization that relies on specialized legal and compliance support to enhance operational efficiency. They expect tailored, high-quality services delivered with precision, confidentiality, and a deep understanding of complex legal workflows.

Location - Jabalpur

Job Description

Director of Service Delivery /Operations Role
Operational Excellence: ○ Develop and implement operational strategies and processes to enhance efficiency and productivity. ○ Oversee the management of projects and ensure timely delivery of client deliverables. ○ Oversee the entire operational lifecycle, including process design, implementation, and continuous improvement. ○ Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. ○ Drive continuous process improvement initiatives and implement best practices.

● Team Management: ○ Develop and lead a high-performing team of operations professionals. ○ Provide mentorship and guidance to team members to foster their professional growth. ○ Ensure effective communication and collaboration within the team and across departments.

● Client Relationship Management: ○ Build and maintain strong relationships with clients, understanding their needs and expectations. ○ Proactively address client concerns and resolve issues in a timely manner. ○ Collaborate with sales and account management teams to identify new business opportunities.

● Resource Management: ○ Optimize resource allocation to ensure efficient utilization of personnel and infrastructure. ○ Manage budgets and costs effectively to achieve operational goals. ○ Implement strategies for risk mitigation and contingency planning.

● Technology Adoption: ○ Stay updated on industry trends and emerging technologies. ○ Evaluate and implement technology solutions to improve operational efficiency and quality. ○ Ensure compliance with data privacy and security regulations.

● Financial Management: ○ Develop and manage operational budgets to ensure profitability. ○ Monitor and control costs to optimize resource utilization. ○ Identify cost-saving opportunities and implement effective strategies.

The Successful Applicant

● Bachelor's degree in business administration, operations management, or a related field.

● Minimum 10 years of experience in operations management, preferably in a KPO or BPO environment.

● At least 5 years of experience handling operations of 100+ team members ● Strong leadership skills and ability to motivate and inspire teams.

● Excellent problem-solving and decision-making abilities.

● Proven track record of delivering results and meeting operational targets. ● Strong understanding of legal and compliance processes (preferred).

● Proficiency in project management methodologies (, Agile, Waterfall). ● Excellent communication and interpersonal skills.

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews reports and financial statements to determine hotel operations performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

• Develops systems to enable employees to understand guest satisfaction results.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular, ongoing communication is happening in Operations (., pre-shift briefings, staff meetings).

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in either Gurgaon DLF/Noida. This is a hybrid role that has a requirement of working at least three days a week in the office (or as per company policy)

Director- Insurance Operations (G)

We will count on you to:

Common tasks include (but are not limited to):

Clients/Stakeholders

• Oversee the operational delivery of a large group covering multiple lines of business or domains.
• Understand the drivers of the supported business and identify ways GSD can contribute. Collaborate with the project relationship manager to explore business opportunities and assess project impacts, making appropriate recommendations.
• Set the agenda for future improvements and growth with onshore and offshore teams, managing change effectively.
• Champion improvement programs, conduct progress reviews, and remove obstacles.
• Manage client expectations regarding operational readiness, ensuring all requirements for go-live are identified and met on time.
• Effectively manage risks and foster a culture of innovation and process improvement.

Project Oversight

• Oversee operations related to claims adjudication, life event administration, payroll processing, and claims helpdesk, ensuring adherence to core operational standards.
• Evaluate team readiness through pre-go-live process reviews, identifying gaps and providing contingency and problem resolution plans as needed.
• Ensure frameworks, routines, controls, and best practices for operations delivery are actively practiced.
• Provide status reporting and issue escalation to leadership, maintaining effective change control for on-time and on-budget delivery.
• Design and implement crisis management processes to safeguard operations and maintain service continuity during challenges.
• Lead change management initiatives to ensure smooth transitions during operational transformations, developing strategies that prepare teams for change and align stakeholders.

People

• Develop the forward-looking structure and talent strategy for the delivery group.
• Coach experienced managers and develop future leaders.
• Collaborate with HR to establish talent management, review, and retention programs.
• Work with HR and senior leadership to create a strategic workforce plan addressing current and future talent needs.
• Champion diversity and inclusion initiatives, ensuring diverse perspectives are valued in decision-making processes and monitoring progress towards diversity goals.
• Assess and enhance organizational effectiveness, implementing strategies that drive performance, engagement, and employee satisfaction.
• Lead, manage, and motivate team members to achieve desired outcomes aligned with Mercer values.
• Partner with Quality, HR, and Training to promote continuous learning and innovation among colleagues.
• Champion engagement initiatives and foster an environment that enables performance goals to be met and exceeded

Best Practice/Controls

• Communicate project readiness with key stakeholders throughout the project lifecycle.
• Facilitate gap analysis and remediation planning between implementation development/testing and operational processes.
• Identify operational risks associated with nonstandard components of client implementations and collaborate with project teams to develop risk mitigation plans.
• Work closely with project managers and business owners to ensure coordinated efforts and open communication throughout the project.
• Evaluate project team outputs through reviews, providing analysis and feedback to stakeholders.
• Identify and address project-related problems, developing and executing appropriate remediation solutions.
• Track and report metrics assessing go-live readiness to stakeholders, ensuring adherence to standard methodologies and quality deliverables.

Process Management/Adherence

• Conduct progress reviews, providing contingency and problem resolution plans as needed.
• Monitor quality issues and create processes to improve quality and prevent errors.
• Champion improvement initiatives and drive the implementation of best practice processes for managed services, routines, controls, and quality assurance.
• Support compliance and MMC audit processes for Mercer.

What you need to have:

Knowledge & Skills:

• A graduate with over 18 years of experience in team leadership and personnel management, ideally within the health and benefits sector.
• Possesses a data-driven approach with a strong capability to make informed decisions based on analytics.
• Excellent communication and presentation skills, able to engage effectively with diverse audiences.
• Demonstrated problem-solving skills with a proactive attitude towards identifying and resolving challenges in a dynamic environment.
• Strong stakeholder management abilities, emphasizing the development of collaborative relationships across departments.
• Exhibits robust leadership and management skills necessary for guiding teams toward achieving goals and objectives.
• Proven track record of successfully managing projects of varying complexities.
• Utilizes a quantitative, fact-based approach to decision-making and displays financial acumen with a commercial mindset.
• Proficient in time management and analytical thinking.
• Capable of navigating within a multicultural business environment.
• Strong customer orientation and attention to detail.
• Familiarity with the Darwin HR Benefit System and experience in implementing Flexible Benefits is an advantage.

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

MERCER Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

ABOUT US:

Amicorp Group is an independent leading global provider of asset management, fund administration, trust fiduciary and corporate services to mostly corporate but also high-net-worth clients ( We are a Hong Kong based Group with an international network of 40+ offices in over 30 countries.

Our private ownership further allows us to be fully committed to our client`s long-term financial needs and goals. We aim to provide a safe and stable working environment for our employees, we promote environmental consciousness and contribute positively to the communities in which we are active; we are also soundly profitable. We are proud to have our global team of 700+ specialists who contribute their individual talents to Amicorp’s broad range of expertise and experience.

We are international, independent, entrepreneurial and growing fast. We have a fast paced, dynamic, international work environment. Our people possess a strong entrepreneurial and solution driven mindset, and we value people with initiative, creativity, ambition and drive, and we offer market competitive compensation.

SUMMARY

The role holder is primarily accountable for all client and operational matters and solving all issues managing risks, ensuring operational efficiency and addressing all client delivery matters relation to the Company's Bangalore Central office ("Office"). The role holder is responsible for seamless operational delivery and financial performance (billing) for the Legal and Corporate Services, Accounting Services, Compliance, Tax and Fund Administration Services. They shall also implement, define and document operational procedures relating to execution and be responsible for daily deliverables to all countries supported by the Bangalore office.

PRIMARY DUTIES AND RESPONSIBILITIES:

OPERATIONAL STRATEGY

• Develop and execute an operational strategy that supports the company’s legal and corporate, accounting and fund administration service lines.
• Oversee all operational functions, ensuring efficiency, compliance, and client service excellence.
• Implement best practices in operational management, digital transformation, and risk mitigation.
• Align operational workflows with business growth, technological innovation, and regulatory changes.

OPERATIONS MANAGEMENT

• Primarily accountable for all client and operational matters and solving all issues managing risks, ensuring operational efficiency and addressing all client delivery matters.
• Ensure smooth operational execution within the set timelines and provide client deliverables ahead of the deadline.
• Oversee client onboarding, KYC/AML processes, and regulatory reporting across multiple jurisdictions.
• Ensure accurate and timely execution of NAV calculations, financial statements, investor reporting, and compliance monitoring.
• Defining operational execution plans for new billable projects and new client onboardings.
• Implement, define and document operational procedures relating to execution.
• Drive standardization and automation to improve fund administration efficiency and reduce errors.
• Lead and optimize fund administration processes, trust and fiduciary services, and investor services delivered from the central office.
• Build standard, transparent, and repeatable production and service processes to provide stable, consistent, and quality products and services that both internal and external clients expect.
• Drive discipline of daily deliverables to clients and local offices and daily timesheets and billing,
• Manage client relationships, operational risk, service level agreements and coordination of client deliverables.
• Develop, maintain and expand contact with Sales team and the country management teams and Account Managers, clients and the intermediaries and ensure that all stakeholders are serviced well.
• Facilitate enforcing policies, procedures and work-instructions with operational staff in order to achieve a standardized way of working towards the clients.
• Responsible for implementing appropriate and best of breed systems and operating procedures
• Leverage the central office delivery capabilities in Bangalore to reach profitability targets
• Support the delivery of the financial and operational priorities and budget, within the defined financial targets and objectives.
• Responsible for the review of existing processes, mapping key processes, identifying gaps and creating the path to a more efficient operations model.
• Facilitate enforcing policies, procedures and work-instructions to achieve a standardized way of working towards the clients.
• Ensure the smooth onboarding and off boarding of clients via appropriate systems and internal systems, and ensure proper communication across functions during the process
• Provide feedback and reports to internal stakeholders.
• Ensure accurate client time recording and control of client profitability targets.
• Analyzing all operations and actively driving operational efficiencies.
• Assist in growing the overall fiduciary and find administration service line.
• Assess and plan operational capacity and report back to the sales officers to ensure timely delivery.
• Help define operational processes and assist with the implementation of these process and procedures.
• Planning and managing projects and contributing to product development and innovation.
• Promoting operational efficiencies by implementing and optimizing operational produces and actively driving digitization in the service delivery.
• Control of the capacity planning and key role in the business continuity planning to ensure 100% delivery.
• Maximize utilization of resources and drive cost control measures across operations.
• Travel to offices / client visits as appropriate to support business requirements and manage deliverables.
• Help build a high performing operational team to grow the Amicorp business.
• Maintain high operational standards in trust and corporate services, accounting and Globalization Service and fund administration, and investor services.

REGULATORY COMPLIANCE & RISK MANAGEMENT

• Ensure all operations comply with global and regional financial regulations (e.g., AIFMD, FATCA, CRS, GDPR, DFSA regulations).
• Work closely with risk, legal, and compliance teams to maintain regulatory adherence and mitigate risks.
• Implement a robust risk management framework that covers operational risk, cybersecurity, and client data protection.
• Lead audits, manage relationships with regulators, and ensure timely reporting of regulatory obligations.

CLIENT RELATIONSHIP & SERVICE EXCELLENCE

• Ensure high-quality service delivery to institutional clients, fund managers, family offices, and high-net-worth individuals (HNWIs).
• Act as an escalation point for client concerns related to operational efficiency and service performance.
• Foster long-term client relationships by ensuring service excellence in fund administration, trust management, and corporate services.
• Collaborate with business development teams to support client acquisition and retention efforts.

FINANCIAL OVERSIGHT & RESOURCE MANAGEMENT

• Manage operational budgets, ensuring cost-effectiveness while maintaining service quality.
• Optimize resource allocation across teams and geographies to maximize efficiency.
• Identify and implement cost-saving measures through process improvements and automation.
• Develop a high-performing workforce through discipline in billing, training and mentoring; as well as manage poor performance quickly and efficiently.
• Foster a culture of accountability, excellence, and innovation within the operations team.
• Set and monitor KPIs, performance benchmarks, and operational targets.

Candidate Profile:

• Bachelor's or master's degree in law, Accounting, Tax or another business-related field, additional relevant qualification would be desirable.
• At least 15 years of experience inclusive of at least 5 years in senior management positions in financial services industry (preferably with international exposure).
• Good understanding of key financial services and industry related legislation. Familiar with international requirements - e.g. CRS, FATCA, BEPS, GAAR, ESR, that affects the clients and entities in target markets.
• Strong commercial mindset, takes initiative, positive and proactive, dedicated, focused and revenue and target driven.
• Excellent leadership, organizational, interpersonal and communication skills. Successful team management experience including performance management and employee development.
• Excellent client facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences and successfully liaise with people at different levels. Excellent English language fluency: additional languages preferred.
• Strong analytical and problem-solving skills, solution driven, highly organized and detail-orientated with good decision making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
• Ability to adapt and work in a smaller, dynamic local team environment; along with being part of a bigger matrix organization. Proven leadership and team player skills, with ambition to excel in the role.
• Demonstrated knowledge and understanding of operational efficiency issues and quality management

Position Overview:

We are seeking a dynamic and strategic Associate Director/ Director India Operations to oversee and enhance the intersection of IT, Administration, and Operations. This role is critical in ensuring seamless coordination across these functions while managing Incident & Crisis Management, Global Team Collaboration, and Operational Excellence. The ideal candidate will serve as a strategic bridge between different business units, ensuring alignment with global objectives and operational efficiency.

Key Responsibilities:

Incident & Crisis Management:

• Develop, implement, and oversee crisis management protocols to address operational disruptions, cybersecurity threats, and emergency situations.
• Act as the key escalation point for any operational, security, or IT-related incidents, ensuring swift and effective resolution.
• Establish preventive strategies, conduct regular risk assessments, and lead post-incident analysis to enhance preparedness.
• Collaborate with IT, Admin, and Operations teams to ensure business continuity and disaster recovery planning.

Global Team Collaboration:

• Act as the primary liaison between India operations and global teams, ensuring smooth communication and alignment with international business objectives.
• Work closely with cross-functional teams across different time zones to drive operational efficiency and standardization.
• Implement best practices and share insights with global stakeholders to optimize business processes.
• Represent India operations in global meetings, providing strategic updates and operational feedback

Operational Management & Efficiency:

• Oversee daily operational functions, ensuring all departments (IT, Admin, and Operations) work cohesively to meet business goals.
• Develop and implement policies to improve overall operational efficiency, compliance, and productivity.
• Monitor KPIs, budgets, and performance metrics to ensure alignment with organizational objectives.
• Spearhead process automation, digital transformation, and innovation strategies to enhance operational capabilities.
• Ensure adherence to regulatory, legal, and corporate compliance requirements in India.

Team Leadership:

• Foster a collaborative, high-performance culture within the night shift team.
• Monitor team progress, provide feedback, and facilitate training to enhance skills and engagement.
• Resolve team conflicts and promote a positive work environment.

Qualification and Skills:

• Bachelors/Masters degree in Business Administration, Operations Management, Business Administration, Law, Public Policy, or a related field.
• 10+ years of experience in operations management, with at least 5 years in a leadership role overseeing IT, Admin, and Operations, Legal
• Proven track record in incident & crisis management, business continuity planning, and risk mitigation.
• Strong experience in working with global teams and handling cross-functional coordination.
• Knowledge of IT infrastructure, security protocols, and administrative processes to facilitate seamless operations. Strong understanding of regulatory frameworks, legal compliance, and government processes.
• Excellent negotiation and relationship-building skills.
• Problem-Solving: Ability to handle sensitive legal matters, crisis situations, and compliance challenges.
• Networking: Established connections with government officials, law enforcement, and regulatory bodies are a plus.