1,158 Director Of Operations jobs in India
Director - Operations
Posted today
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Job Description
JOB SUMMARY
The Director will be responsible for overseeing all aspects of Healthcare Revenue Cycle Management (RCM) operations, ensuring operational efficiency, client satisfaction, and sustained business growth. This role requires strong leadership, strategic thinking, and expertise in managing large teams while fostering strong client relationships.
JOB LOCATION: Chennai Key Responsibilities:Lead all facets of the Healthcare RCM operations business, ensuring seamless execution and continuous improvement
Optimize operational processes with a focus on enhancing client satisfaction and building long-term client relationships
Drive expansion initiatives and contribute to business development activities.
Plan and manage workloads related to service management and projects, ensuring effective resource allocation
Oversee communication protocols, escalations, risk assessments, and issue resolution
Implement and drive continuous service improvements to enhance efficiency and effectiveness
Strengthen and refine the organizational pyramid structure to optimize performance
Balance customer demands while maintaining alignment with contractual service agreements
Define and monitor Operational Level Agreements (OLAs) to ensure compliance with client Service Level Agreements (SLAs), meeting or exceeding expectations
Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes
Manage cost structures, budgeting, forecasting, and Profit & Loss (P&L) accountability
Ensure high-quality standards and compliance with industry regulations
Lead transition management efforts for operational changes and improvements
Spearhead management initiatives to drive long-term operational excellence and organizational effectiveness
Develop strategies for customer servicing and retention to ensure long-term engagement
Maintain sustained margin growth year over year, ensuring financial stability
Build consensus and commitment among teams to achieve the organization’s vision
Contribute to short- and long-term strategic planning as part of the management team
Establish company-wide policies to foster a positive organizational culture and align with corporate vision
Experience in managing large teams of professionals
Excellent communication skills and interpersonal skills
Excellent delegation skills, negotiation skills and strong people management skills
Minimum 15 to 23 years of experience in Healthcare Revenue Cycle Management (RCM) operations
Director - Operations
Posted today
Job Viewed
Job Description
About Our Client
The client is a prominent global organization that relies on specialized legal and compliance support to enhance operational efficiency. They expect tailored, high-quality services delivered with precision, confidentiality, and a deep understanding of complex legal workflows.
Location - Jabalpur
Job Description
Director of Service Delivery /Operations Role
Operational Excellence: ○ Develop and implement operational strategies and processes to enhance efficiency and productivity. ○ Oversee the management of projects and ensure timely delivery of client deliverables. ○ Oversee the entire operational lifecycle, including process design, implementation, and continuous improvement. ○ Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. ○ Drive continuous process improvement initiatives and implement best practices.
● Team Management: ○ Develop and lead a high-performing team of operations professionals. ○ Provide mentorship and guidance to team members to foster their professional growth. ○ Ensure effective communication and collaboration within the team and across departments.
● Client Relationship Management: ○ Build and maintain strong relationships with clients, understanding their needs and expectations. ○ Proactively address client concerns and resolve issues in a timely manner. ○ Collaborate with sales and account management teams to identify new business opportunities.
● Resource Management: ○ Optimize resource allocation to ensure efficient utilization of personnel and infrastructure. ○ Manage budgets and costs effectively to achieve operational goals. ○ Implement strategies for risk mitigation and contingency planning.
● Technology Adoption: ○ Stay updated on industry trends and emerging technologies. ○ Evaluate and implement technology solutions to improve operational efficiency and quality. ○ Ensure compliance with data privacy and security regulations.
● Financial Management: ○ Develop and manage operational budgets to ensure profitability. ○ Monitor and control costs to optimize resource utilization. ○ Identify cost-saving opportunities and implement effective strategies.
The Successful Applicant
● Bachelor's degree in business administration, operations management, or a related field.
● Minimum 10 years of experience in operations management, preferably in a KPO or BPO environment.
● At least 5 years of experience handling operations of 100+ team members ● Strong leadership skills and ability to motivate and inspire teams.
● Excellent problem-solving and decision-making abilities.
● Proven track record of delivering results and meeting operational targets. ● Strong understanding of legal and compliance processes (preferred).
● Proficiency in project management methodologies (, Agile, Waterfall). ● Excellent communication and interpersonal skills.
Sr. Director Operations
Posted 3 days ago
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Job Description
**Role - Senior Director (Backend Operations)**
**Reports to - Senior Vice President**
**Location - NCR**
**R1 RCM is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.**
**R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.**
**Position Summary:**
**The incumbent will be responsible for Backend Operations India Operations for one of the clients at R1 India. The Senior Director provides strategic and trusted partnership to the Services team at R1 India, that will enable successful execution of our aggressive enterprise strategy. The incumbent plays a pivotal role in ensuring growth of the Backend Operations portfolio while building an overarching roadmap that supports all key strategic initiatives that are critical to executing our business strategy. The incumbent ensures that the Organization builds a strong foundation that is rational, operationally robust, and well-governed.**
**_1. P&L Management:_** **Work closely with Finance team to stay on top of expenses occurring while calculating Loaded Labor Rate (LLR) which is required to be maintained which is set by the Executive Leadership team.**
**_2. Driving Company Values & Vision:_** **As Part of the Executive Leadership team, the incumbent will ensure the Backend Operations span is aligned with the end goals and values of the organization.**
**_3. Leadership/Coaching:_** **Provide overall leadership to teams and day-to-day leadership to all and not limited to Direct Reports (DRs) only within the span. The incumbent will coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, foster a positive work environment. The incumbent will develop and maintain a productive working relationship with DRs in the span of control, setting a positive example for their working relationships with their teams.**
**_4. Career Development/Performance & Dialogue_** **: The incumbent will set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.**
**_5. Continuous Improvement:_** **The incumbent will Identify, Strategize & approve process changes to improve customer experience. The incumbent will maintain in-depth knowledge of client needs by promoting and maintaining a positive, professional image of R1 RCM. The incumbent will participate in special projects as directed by Executive Leadership.**
**Key duties & Responsibilities:**
**-The Candidate will head a span in the range of ~1000 FTEs. The span can vary depending upon process complexity, future growth, and stage of business.**
**- Be the point of contact for all critical/strategic projects across Backend Operations in India .**
**- Identify and lead projects of high impact within the business to improve MIS, Quality, and other operational efficiency/productivity projects.**
**- Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.**
**- P&L knowledge and management by keeping close watch on LLR.**
**- Client relationship management & manage delivery of client's expectations outlined in the scope of work.**
**-Manage delivery of client's expectations outlined in the scope of work.**
**-Ability to oversee and manage a team and service delivery for multiple clients/sites/facility.**
**- Ensure achievement of SLAs across the business unit with no revenue shrinkage.**
**-Drive on time results for India and Global stakeholders and customers that is defect free and in an operationally efficient manner.**
**Additional Responsibilities:**
**-The incumbent will be responsible for driving the Culture, Vision and Mission of the Organization within Backend Operations, India .**
**- Identify growth opportunities and skillset deficient in our current mid-management leaders and prepare them for growth and promotion.**
**Qualification:**
**1.A Bachelors/master's equivalent degree Experience, Skills, and Knowledge**
**2.Overall 15 + years of total work experience .**
**3.Last 10 years (Min) in the US Healthcare industry, preferably in Revenue Cycle Management and 4+ years as a strategic leader leading overall business operations.**
**4.Possess experience in working across global delivery models.**
**5. Demonstrated strong bias for action; ability to drive decision velocity; fill gaps and seek additional resources internally or through partners to quickly knock down barriers and execute.**
**6.Effective communicator. Ability to communicate complex concepts in clear and concise language, adapting to a variety of audiences.**
**7. Superior relationship management skills: ability to influence and engage direct and indirect reports and peers, as well as effectively operate within a matrix organization.**
**8. Demonstrated ability to work collaboratively with leaders within the firm to develop and execute plans.**
**9. Ability to think creatively and work through a matrix organization, managing multiple stakeholders.**
**10. Ability to mentor, coach and provide appropriate guidance/direction/feedback to the team.**
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
Sr. Director Operations
Posted 3 days ago
Job Viewed
Job Description
**Role - Senior Director (Backend Operations)**
**Reports to - Senior Vice President**
**Location - NCR**
**R1 RCM is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.**
**R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.**
**Position Summary:**
**The incumbent will be responsible for Backend Operations India Operations for one of the clients at R1 India. The Senior Director provides strategic and trusted partnership to the Services team at R1 India, that will enable successful execution of our aggressive enterprise strategy. The incumbent plays a pivotal role in ensuring growth of the Backend Operations portfolio while building an overarching roadmap that supports all key strategic initiatives that are critical to executing our business strategy. The incumbent ensures that the Organization builds a strong foundation that is rational, operationally robust, and well-governed.**
**_1. P&L Management:_** **Work closely with Finance team to stay on top of expenses occurring while calculating Loaded Labor Rate (LLR) which is required to be maintained which is set by the Executive Leadership team.**
**_2. Driving Company Values & Vision:_** **As Part of the Executive Leadership team, the incumbent will ensure the Backend Operations span is aligned with the end goals and values of the organization.**
**_3. Leadership/Coaching:_** **Provide overall leadership to teams and day-to-day leadership to all and not limited to Direct Reports (DRs) only within the span. The incumbent will coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, foster a positive work environment. The incumbent will develop and maintain a productive working relationship with DRs in the span of control, setting a positive example for their working relationships with their teams.**
**_4. Career Development/Performance & Dialogue_** **: The incumbent will set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.**
**_5. Continuous Improvement:_** **The incumbent will Identify, Strategize & approve process changes to improve customer experience. The incumbent will maintain in-depth knowledge of client needs by promoting and maintaining a positive, professional image of R1 RCM. The incumbent will participate in special projects as directed by Executive Leadership.**
**Key duties & Responsibilities:**
**-The Candidate will head a span in the range of ~1000 FTEs. The span can vary depending upon process complexity, future growth, and stage of business.**
**- Be the point of contact for all critical/strategic projects across Backend Operations in India .**
**- Identify and lead projects of high impact within the business to improve MIS, Quality, and other operational efficiency/productivity projects.**
**- Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.**
**- P&L knowledge and management by keeping close watch on LLR.**
**- Client relationship management & manage delivery of client's expectations outlined in the scope of work.**
**-Manage delivery of client's expectations outlined in the scope of work.**
**-Ability to oversee and manage a team and service delivery for multiple clients/sites/facility.**
**- Ensure achievement of SLAs across the business unit with no revenue shrinkage.**
**-Drive on time results for India and Global stakeholders and customers that is defect free and in an operationally efficient manner.**
**Additional Responsibilities:**
**-The incumbent will be responsible for driving the Culture, Vision and Mission of the Organization within Backend Operations, India .**
**- Identify growth opportunities and skillset deficient in our current mid-management leaders and prepare them for growth and promotion.**
**Qualification:**
**1.A Bachelors/master's equivalent degree Experience, Skills, and Knowledge**
**2.Overall 15 + years of total work experience .**
**3.Last 10 years (Min) in the US Healthcare industry, preferably in Revenue Cycle Management and 4+ years as a strategic leader leading overall business operations.**
**4.Possess experience in working across global delivery models.**
**5. Demonstrated strong bias for action; ability to drive decision velocity; fill gaps and seek additional resources internally or through partners to quickly knock down barriers and execute.**
**6.Effective communicator. Ability to communicate complex concepts in clear and concise language, adapting to a variety of audiences.**
**7. Superior relationship management skills: ability to influence and engage direct and indirect reports and peers, as well as effectively operate within a matrix organization.**
**8. Demonstrated ability to work collaboratively with leaders within the firm to develop and execute plans.**
**9. Ability to think creatively and work through a matrix organization, managing multiple stakeholders.**
**10. Ability to mentor, coach and provide appropriate guidance/direction/feedback to the team.**
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
Technical Director - Operations
Posted 3 days ago
Job Viewed
Job Description
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**Job Summary**
We are seeking a highly experienced Technical Director to lead strategic consulting, facility design, and project execution efforts for semiconductor and advanced manufacturing clients. This role will focus on the mechanical systems design and project/construction management (PMCM) aspects of cleanroom, wafer fabrication (FAB), and OSAT (Outsourced Semiconductor Assembly and Test) environments.
As a senior technical and client-facing leader within our consultancy, you will drive complex, multidisciplinary projects from concept through execution-providing subject matter expertise in mechanical infrastructure, contamination-controlled environments, and manufacturing system design.
**Job Duties**
+ Lead mechanical design for semiconductor FABs, OSATs, and cleanroom facilities within delivery framework.
+ Oversee facility layout, utility planning (HVAC, CDA, process gases, DI water), and cleanroom compliance per ISO standards.
+ Provide technical leadership in PMCM for greenfield and brownfield projects, ensuring scope, schedule, and budget alignment.
+ Coordinate tool install planning, equipment integration, and mechanical interface design with cross-disciplinary teams.
+ Support AMHS, FOUP, and robotic handling systems design in high-precision clean environments.
+ Collaborate with clients, contractors, and engineering teams to integrate facility systems with MES/SCADA.
+ Advise clients on master planning, CAPEX, and retrofit strategies, serving as a trusted technical partner.
+ Apply Lean and Six Sigma principles to optimize performance, energy use, and system uptime.
**Qualifications**
**Minimum Qualification**
+ Bachelor's or Master's degree in Mechanical Engineering or a related discipline.
+ Additional training or certifications in semiconductor facility design, cleanroom systems, or PMCM preferred.
**Additional Information**
**Experience**
+ 20 years in semiconductor manufacturing, high-tech facility design, or engineering consultancy with a mechanical focus.
+ Proven experience delivering PMCM services and leading design/build or EPCM projects for FAB or OSAT facilities.
+ Strong understanding of cleanroom HVAC, utility systems, equipment services, and tool install coordination.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J10130250
**Business Line:** Building Engineering
**Business Group:** DCS
**Strategic Business Unit:** Europe & India
**Career Area:** Engineering
**Work Location Model:** Hybrid
**Legal Entity:** AEC India
Senior Director – Operations
Posted 1 day ago
Job Viewed
Job Description
We are #hiring for a leading NGO!
Job Description:
-Responsible for Strategic Planning, Designing Innovative Modules, Monitoring and execution of Geographical and Functional targets.
-Work with the team and contribute to the development and implementation of organizational strategies, policies and practices
-To Plan and Suggest innovative Solutions for achieving desired outcomes.
-To inculcate Quality consciousness & adhere to Operations audit parameters
-Develop careers plan for the team to build achiever’s Team.
-Liaisoning and maintaining good relationships with Corporate Sponsors, Government and all stakeholders.
-Directly involving him in operations for trouble shooting as and when required by planning and suggesting innovative solutions for achieving desired outcomes.
-Designing & Implementing new initiatives to improve efficiency and effectiveness of the programme, across verticals.
Job Requirements:
-MBA / Post Graduate
-15 -20 yrs of relevant exp, preferably in Livelihood training / Sales / Business Development work out of which minimum 5 years in Senior Manager’s Role.
-Have managed large teams across multiple geographies with grassroots exposure in mass market business, from Pharma or FMCG Sales preferred
-Possess strong skills in Training, MIS, data analysis, and process driven execution
-Reflects progressive thinking and self development
-Able to interact with Top Management & Decision makers from corporate and Government.
training, strategic planning, business development
Managing Director - Operations
Posted 3 days ago
Job Viewed
Job Description
ABOUT US:
Amicorp Group is an independent leading global provider of asset management, fund administration, trust fiduciary and corporate services to mostly corporate but also high-net-worth clients ( We are a Hong Kong based Group with an international network of 40+ offices in over 30 countries.
Our private ownership further allows us to be fully committed to our client`s long-term financial needs and goals. We aim to provide a safe and stable working environment for our employees, we promote environmental consciousness and contribute positively to the communities in which we are active; we are also soundly profitable. We are proud to have our global team of 700+ specialists who contribute their individual talents to Amicorp’s broad range of expertise and experience.
We are international, independent, entrepreneurial and growing fast. We have a fast paced, dynamic, international work environment. Our people possess a strong entrepreneurial and solution driven mindset, and we value people with initiative, creativity, ambition and drive, and we offer market competitive compensation.
SUMMARY
The role holder is primarily accountable for all client and operational matters and solving all issues managing risks, ensuring operational efficiency and addressing all client delivery matters relation to the Company's Bangalore Central office ("Office"). The role holder is responsible for seamless operational delivery and financial performance (billing) for the Legal and Corporate Services, Accounting Services, Compliance, Tax and Fund Administration Services. They shall also implement, define and document operational procedures relating to execution and be responsible for daily deliverables to all countries supported by the Bangalore office.
PRIMARY DUTIES AND RESPONSIBILITIES:
OPERATIONAL STRATEGY
- Develop and execute an operational strategy that supports the company’s legal and corporate, accounting and fund administration service lines.
- Oversee all operational functions, ensuring efficiency, compliance, and client service excellence.
- Implement best practices in operational management, digital transformation, and risk mitigation.
- Align operational workflows with business growth, technological innovation, and regulatory changes.
OPERATIONS MANAGEMENT
- Primarily accountable for all client and operational matters and solving all issues managing risks, ensuring operational efficiency and addressing all client delivery matters.
- Ensure smooth operational execution within the set timelines and provide client deliverables ahead of the deadline.
- Oversee client onboarding, KYC/AML processes, and regulatory reporting across multiple jurisdictions.
- Ensure accurate and timely execution of NAV calculations, financial statements, investor reporting, and compliance monitoring.
- Defining operational execution plans for new billable projects and new client onboardings.
- Implement, define and document operational procedures relating to execution.
- Drive standardization and automation to improve fund administration efficiency and reduce errors.
- Lead and optimize fund administration processes, trust and fiduciary services, and investor services delivered from the central office.
- Build standard, transparent, and repeatable production and service processes to provide stable, consistent, and quality products and services that both internal and external clients expect.
- Drive discipline of daily deliverables to clients and local offices and daily timesheets and billing,
- Manage client relationships, operational risk, service level agreements and coordination of client deliverables.
- Develop, maintain and expand contact with Sales team and the country management teams and Account Managers, clients and the intermediaries and ensure that all stakeholders are serviced well.
- Facilitate enforcing policies, procedures and work-instructions with operational staff in order to achieve a standardized way of working towards the clients.
- Responsible for implementing appropriate and best of breed systems and operating procedures
- Leverage the central office delivery capabilities in Bangalore to reach profitability targets
- Support the delivery of the financial and operational priorities and budget, within the defined financial targets and objectives.
- Responsible for the review of existing processes, mapping key processes, identifying gaps and creating the path to a more efficient operations model.
- Facilitate enforcing policies, procedures and work-instructions to achieve a standardized way of working towards the clients.
- Ensure the smooth onboarding and off boarding of clients via appropriate systems and internal systems, and ensure proper communication across functions during the process
- Provide feedback and reports to internal stakeholders.
- Ensure accurate client time recording and control of client profitability targets.
- Analyzing all operations and actively driving operational efficiencies.
- Assist in growing the overall fiduciary and find administration service line.
- Assess and plan operational capacity and report back to the sales officers to ensure timely delivery.
- Help define operational processes and assist with the implementation of these process and procedures.
- Planning and managing projects and contributing to product development and innovation.
- Promoting operational efficiencies by implementing and optimizing operational produces and actively driving digitization in the service delivery.
- Control of the capacity planning and key role in the business continuity planning to ensure 100% delivery.
- Maximize utilization of resources and drive cost control measures across operations.
- Travel to offices / client visits as appropriate to support business requirements and manage deliverables.
- Help build a high performing operational team to grow the Amicorp business.
- Maintain high operational standards in trust and corporate services, accounting and Globalization Service and fund administration, and investor services.
REGULATORY COMPLIANCE & RISK MANAGEMENT
- Ensure all operations comply with global and regional financial regulations (e.g., AIFMD, FATCA, CRS, GDPR, DFSA regulations).
- Work closely with risk, legal, and compliance teams to maintain regulatory adherence and mitigate risks.
- Implement a robust risk management framework that covers operational risk, cybersecurity, and client data protection.
- Lead audits, manage relationships with regulators, and ensure timely reporting of regulatory obligations.
CLIENT RELATIONSHIP & SERVICE EXCELLENCE
- Ensure high-quality service delivery to institutional clients, fund managers, family offices, and high-net-worth individuals (HNWIs).
- Act as an escalation point for client concerns related to operational efficiency and service performance.
- Foster long-term client relationships by ensuring service excellence in fund administration, trust management, and corporate services.
- Collaborate with business development teams to support client acquisition and retention efforts.
FINANCIAL OVERSIGHT & RESOURCE MANAGEMENT
- Manage operational budgets, ensuring cost-effectiveness while maintaining service quality.
- Optimize resource allocation across teams and geographies to maximize efficiency.
- Identify and implement cost-saving measures through process improvements and automation.
- Develop a high-performing workforce through discipline in billing, training and mentoring; as well as manage poor performance quickly and efficiently.
- Foster a culture of accountability, excellence, and innovation within the operations team.
- Set and monitor KPIs, performance benchmarks, and operational targets.
Candidate Profile:
- Bachelor's or master's degree in law, Accounting, Tax or another business-related field, additional relevant qualification would be desirable.
- At least 15 years of experience inclusive of at least 5 years in senior management positions in financial services industry (preferably with international exposure).
- Good understanding of key financial services and industry related legislation. Familiar with international requirements - e.g. CRS, FATCA, BEPS, GAAR, ESR, that affects the clients and entities in target markets.
- Strong commercial mindset, takes initiative, positive and proactive, dedicated, focused and revenue and target driven.
- Excellent leadership, organizational, interpersonal and communication skills. Successful team management experience including performance management and employee development.
- Excellent client facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences and successfully liaise with people at different levels. Excellent English language fluency: additional languages preferred.
- Strong analytical and problem-solving skills, solution driven, highly organized and detail-orientated with good decision making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
- Ability to adapt and work in a smaller, dynamic local team environment; along with being part of a bigger matrix organization. Proven leadership and team player skills, with ambition to excel in the role.
- Demonstrated knowledge and understanding of operational efficiency issues and quality management
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Director - Operations RCM
Posted 4 days ago
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Job Description
Job Roles & Responsibilities:
- Develop the Operations strategy for the organization, keeping in mind the business requirements. Execute these innovative strategies to improve and secure business delivery.
- Drive and lead all the RCM and collection operations functions effectively with process improvements of existing processes.
- Performing operational due diligence for new prospective clients.
- Manage onshore centers for patient collections and Insurance billing. Experience in project transition will be a value add.
- Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection.
- Strong understanding of all downstream revenue cycle offices and experience of handling entire functions of Health care RCM - Payment posting, AR Follow-up, Denial Management & Patient Billing (Voice & Non voice).
- Should have experience in expanding operations and work on prospect clients, RFPs, SOP’s and DOU’s etc.
- Ensure that the portfolio/s meets client and internal company performance benchmarks.
- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency
- Knowledge of company policies and procedures to be able to provide the right answers to inquiries from all customers (both internal and external).
- Excellent analytical, verbal and written - communication and presentation skills.
- Proficient in Excel and PowerPoint to create/read/analyze weekly reports, dashboards for both internal management and clients.
- Strong interpersonal skills to be able to effectively relate with the public, patients, organizations and employees.
- Staff development including training, coaching and competency assessment. Motivate and lead a high-performance management team.
- Lead and oversee the accounts receivable function within the medical billing department, including billing, claims follow-up, payment posting, and collections.
- Develop and implement strategic initiatives to optimize accounts receivable processes, improve billing efficiency, and maximize revenue collection.
- Provide leadership and guidance to accounts receivable staff, including training, mentoring, and performance management.
- Analyze accounts receivable data and performance metrics to identify trends, patterns, and opportunities for improvement, and implement corrective actions as needed
- Collaborate with other departments, such as coding, billing, compliance, and revenue cycle management, to identify opportunities for process improvements and revenue optimization.
- Stay updated on changes to billing regulations, reimbursement policies, and industry trends, and ensure compliance with relevant updates.
- Utilize advanced analytics and technology solutions to streamline accounts receivable workflows, automate repetitive tasks, and improve operational efficiency.
- Develop and maintain relationships with payers, healthcare providers, and other stakeholders to resolve billing issues and optimize revenue collection.
- Prepare regular reports and presentations for senior management, highlighting accounts receivable performance, trends, and opportunities for improvement.
Candidate Requirements:
- At least 13+ years of Health-care RCM Experience in medical billing and accounts receivable management, with progressively increasing responsibilities and demonstrated leadership experience.
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
- Willingness to work in US shifts.
- Expertise with MS Office tools like PowerPoint, Excel, etc. Preferred Qualification – Any Graduate or above.
- In-depth knowledge of accounts receivable processes, including billing, claims follow-up, payment posting, and collections.
- Familiarity with billing software, electronic health record (EHR) systems, and advanced analytics tools.
- Excellent understanding of billing regulations, compliance requirements, and reimbursement methodologies, including those related to Medicare, Medicaid, and commercial payers.
- Strong analytical and problem-solving skills, with the ability to interpret accounts receivable data and develop strategic solutions.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and build positive relationships.
- Demonstrated leadership abilities, with a track record of inspiring and motivating teams to achieve accounts receivable goals.
- Commitment to continuous learning and professional development in the field of medical billing and healthcare administration.
- Experience on Radiology or Oncology Projects would be an additional advantage
- Experience in multiple sites based corporate clients will be an additional advantage
Kindly Note : At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at
Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence.
Please report any such incidents immediately to our official HR team at
Your safety and trust are important to us. Thank you for helping us maintain a fair and
transparent hiring environment.
Senior Director – Operations
Posted today
Job Viewed
Job Description
We are #hiring for a leading NGO!
Job Description:
-Responsible for Strategic Planning, Designing Innovative Modules, Monitoring and execution of Geographical and Functional targets.
-Work with the team and contribute to the development and implementation of organizational strategies, policies and practices
-To Plan and Suggest innovative Solutions for achieving desired outcomes.
-To inculcate Quality consciousness & adhere to Operations audit parameters
-Develop careers plan for the team to build achiever’s Team.
-Liaisoning and maintaining good relationships with Corporate Sponsors, Government and all stakeholders.
-Directly involving him in operations for trouble shooting as and when required by planning and suggesting innovative solutions for achieving desired outcomes.
-Designing & Implementing new initiatives to improve efficiency and effectiveness of the programme, across verticals.
Job Requirements:
-MBA / Post Graduate
-15 -20 yrs of relevant exp, preferably in Livelihood training / Sales / Business Development work out of which minimum 5 years in Senior Manager’s Role.
-Have managed large teams across multiple geographies with grassroots exposure in mass market business, from Pharma or FMCG Sales preferred
-Possess strong skills in Training, MIS, data analysis, and process driven execution
-Reflects progressive thinking and self development
-Able to interact with Top Management & Decision makers from corporate and Government.
training, strategic planning, business development
Director - Operations RCM
Posted today
Job Viewed
Job Description
Job Roles & Responsibilities:
- Develop the Operations strategy for the organization, keeping in mind the business requirements. Execute these innovative strategies to improve and secure business delivery.
- Drive and lead all the RCM and collection operations functions effectively with process improvements of existing processes.
- Performing operational due diligence for new prospective clients.
- Manage onshore centers for patient collections and Insurance billing. Experience in project transition will be a value add.
- Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection.
- Strong understanding of all downstream revenue cycle offices and experience of handling entire functions of Health care RCM - Payment posting, AR Follow-up, Denial Management & Patient Billing (Voice & Non voice).
- Should have experience in expanding operations and work on prospect clients, RFPs, SOP’s and DOU’s etc.
- Ensure that the portfolio/s meets client and internal company performance benchmarks.
- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency
- Knowledge of company policies and procedures to be able to provide the right answers to inquiries from all customers (both internal and external).
- Excellent analytical, verbal and written - communication and presentation skills.
- Proficient in Excel and PowerPoint to create/read/analyze weekly reports, dashboards for both internal management and clients.
- Strong interpersonal skills to be able to effectively relate with the public, patients, organizations and employees.
- Staff development including training, coaching and competency assessment. Motivate and lead a high-performance management team.
- Lead and oversee the accounts receivable function within the medical billing department, including billing, claims follow-up, payment posting, and collections.
- Develop and implement strategic initiatives to optimize accounts receivable processes, improve billing efficiency, and maximize revenue collection.
- Provide leadership and guidance to accounts receivable staff, including training, mentoring, and performance management.
- Analyze accounts receivable data and performance metrics to identify trends, patterns, and opportunities for improvement, and implement corrective actions as needed
- Collaborate with other departments, such as coding, billing, compliance, and revenue cycle management, to identify opportunities for process improvements and revenue optimization.
- Stay updated on changes to billing regulations, reimbursement policies, and industry trends, and ensure compliance with relevant updates.
- Utilize advanced analytics and technology solutions to streamline accounts receivable workflows, automate repetitive tasks, and improve operational efficiency.
- Develop and maintain relationships with payers, healthcare providers, and other stakeholders to resolve billing issues and optimize revenue collection.
- Prepare regular reports and presentations for senior management, highlighting accounts receivable performance, trends, and opportunities for improvement.
Candidate Requirements:
- At least 13+ years of Health-care RCM Experience in medical billing and accounts receivable management, with progressively increasing responsibilities and demonstrated leadership experience.
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
- Willingness to work in US shifts.
- Expertise with MS Office tools like PowerPoint, Excel, etc. Preferred Qualification – Any Graduate or above.
- In-depth knowledge of accounts receivable processes, including billing, claims follow-up, payment posting, and collections.
- Familiarity with billing software, electronic health record (EHR) systems, and advanced analytics tools.
- Excellent understanding of billing regulations, compliance requirements, and reimbursement methodologies, including those related to Medicare, Medicaid, and commercial payers.
- Strong analytical and problem-solving skills, with the ability to interpret accounts receivable data and develop strategic solutions.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and build positive relationships.
- Demonstrated leadership abilities, with a track record of inspiring and motivating teams to achieve accounts receivable goals.
- Commitment to continuous learning and professional development in the field of medical billing and healthcare administration.
- Experience on Radiology or Oncology Projects would be an additional advantage
- Experience in multiple sites based corporate clients will be an additional advantage
Kindly Note : At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at
Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence.
Please report any such incidents immediately to our official HR team at
Your safety and trust are important to us. Thank you for helping us maintain a fair and
transparent hiring environment.