72 Dmart jobs in Kalyan

Our client is seeking a highly motivated and customer-focused Senior Retail Sales Associate to join their dynamic team in **Thane, Maharashtra, IN**. The ideal candidate will possess excellent communication and interpersonal skills, a passion for delivering exceptional customer service, and a proven track record in retail sales. This role involves actively engaging with customers, understanding their needs, and recommending suitable products, thereby driving sales and ensuring customer satisfaction. You will be responsible for maintaining a high standard of store presentation, including merchandising, stock management, and ensuring the store is clean and well-organized.

Key responsibilities include:

• Providing expert advice and personalized recommendations to customers regarding product features, benefits, and usage.
• Achieving individual and team sales targets through proactive selling techniques and building strong customer relationships.
• Processing sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Handling customer inquiries, complaints, and returns in a professional and courteous manner, aiming for first-contact resolution.
• Assisting with inventory management, including receiving stock, conducting cycle counts, and maintaining accurate stock levels.
• Ensuring visual merchandising standards are met and products are displayed attractively.
• Maintaining a thorough understanding of current promotions, loyalty programs, and store policies.
• Collaborating effectively with team members and store management to achieve collective goals.
• Contributing to a positive and engaging work environment.

The successful candidate will have a minimum of 3 years of experience in a retail sales environment, preferably in a customer-facing role. A strong understanding of sales principles and techniques is essential. Excellent verbal and written communication skills in English and a local language are required. The ability to work flexible hours, including weekends and holidays, is a must. Candidates should be proactive, results-oriented, and possess a strong work ethic. Familiarity with inventory management systems and POS software is advantageous. If you are a sales-driven individual with a passion for retail and customer service, we encourage you to apply for this exciting opportunity in **Thane, Maharashtra, IN**.

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
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Our client is seeking an experienced and motivated Customer Service Lead to guide their support team in Thane, Maharashtra, IN . This hybrid role requires a leader who can balance on-site team management and training with remote oversight and strategic planning. The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong problem-solving skills, and have a proven ability to mentor and motivate a team. You will be instrumental in maintaining high standards of customer satisfaction and resolving complex customer issues.

Responsibilities:

• Lead, train, and mentor a team of customer service representatives to ensure high performance and customer satisfaction.
• Monitor customer interactions and provide constructive feedback to team members.
• Handle escalated customer inquiries and complaints, resolving them efficiently and professionally.
• Develop and implement customer service policies and procedures to enhance the customer experience.
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Collaborate with other departments to ensure seamless customer support and issue resolution.
• Manage team schedules and ensure adequate coverage across shifts.
• Contribute to the development and delivery of customer service training programs.
• Track and report on key customer service metrics, such as response times, resolution rates, and customer satisfaction scores.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Identify opportunities to improve customer service processes and tools.
• Foster a positive and collaborative team environment.
• Manage team performance through regular one-on-one meetings and performance reviews.
• Act as a point of escalation for complex customer issues that cannot be resolved by the team.
• Ensure adherence to service level agreements (SLAs).

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 3 years of experience in customer service, with at least 1 year in a leadership or supervisory role.
• Proven ability to lead, motivate, and develop a customer service team.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Experience with managing hybrid or remote teams is a plus.
• Ability to work effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Adaptability and willingness to learn new processes and technologies.

This is a rewarding opportunity for a Customer Service Lead to make a significant impact on customer satisfaction and team development in Thane, Maharashtra, IN .

Our client is seeking a dedicated and empathetic Customer Service Representative to join their expanding team, supporting operations from a remote capacity. This role is essential in providing exceptional support and resolving customer inquiries across multiple channels, including phone, email, and chat. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong ability to multitask in a fast-paced environment. You will be the primary point of contact for customers, addressing their needs, providing information, and ensuring a positive and satisfactory experience with our client's services or products.

Key responsibilities include:

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Identifying and assessing customers' needs to achieve satisfaction.
• Providing accurate information about products, services, and policies.
• Resolving customer issues and complaints efficiently and effectively.
• Escalating complex issues to the appropriate departments when necessary.
• Maintaining accurate customer records and logging all interactions in the CRM system.
• Following communication procedures, guidelines, and policies.
• Gathering customer feedback and reporting it to management for service improvement.
• Achieving individual and team targets for customer satisfaction and resolution rates.
• Continuously learning about new products, services, and company updates.

This is a fully remote position, requiring a reliable internet connection and a dedicated workspace. The successful candidate will be self-motivated, organized, and able to manage their time effectively. Prior experience in customer service or a related field is preferred, but a strong commitment to customer satisfaction and a willingness to learn are paramount. Excellent verbal and written communication skills in English are essential. We are looking for a team player who can contribute to a positive and supportive remote work culture, ensuring every customer interaction is a positive reflection of our client's brand.