13 Dynamics Support jobs in India

Job Description

The successful candidate will be required to:

Technologies

Qualifications

Graduate

Additional Information

Excellent Communication Skills required.

Job Title: D365 CE - Support Consultant

Job Location: Hyderabad, India

Shifts: Rotational Shifts

Worksite: Onsite (100%)

About WCT:

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Summary:

We are seeking a detail-oriented and proactive D365 CE Application Support Consultant to support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus on functional issue resolution , user support , and system configuration to ensure smooth business operations.

Key Responsibilities:

• Act as L2/L3 support for functional and application-related issues in Dynamics 365 CE.
• Provide application support for modules like Sales , Customer Service , Marketing , or Field Service .
• Troubleshoot business process issues and resolve functional tickets raised by end-users.
• Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules).
• Assist in UAT , release validation , and documentation of fixes or enhancements.
• Coordinate with technical team (Platform/Dev) to debug and resolve deeper system issues.
• Conduct training sessions or create user guides for new features or process changes.
• Communicate with stakeholders, business analysts, and end users to capture functional requirements.
• Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.

Required Skills:

• 0 to 2 years/Freshers of hands-on experience with Dynamics 365 CE functional support .
• Strong understanding of CE modules (Sales, Service, etc.) and business processes.
• Familiarity with configuring forms, views, dashboards , security roles , queues , etc.
• Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows.
• Basic understanding of Power Platform and its integration with Dynamics CE.
• Good communication skills to coordinate with business teams and technical staff.

Preferred Skills (Good to Have):

• Microsoft certification: PL-200 , MB-910 , MB-210 , or similar.
• Exposure to Azure DevOps , work item tracking, and release pipelines.
• Experience working in an ITIL framework for support ticket management.
• Familiarity with Power BI , Excel templates , or reporting tools for CE.

Job Title: D365 CE - Support Consultant

Job Location: Hyderabad, India

Shifts: Rotational Shifts

Worksite: Onsite (100%)

About WCT:

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Summary:

We are seeking a detail-oriented and proactive D365 CE Application Support Consultant to support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus on functional issue resolution, user support, and system configuration to ensure smooth business operations.

Key Responsibilities:

• Act as L2/L3 support for functional and application-related issues in Dynamics 365 CE.
• Provide application support for modules like Sales, Customer Service, Marketing, or Field Service.
• Troubleshoot business process issues and resolve functional tickets raised by end-users.
• Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules).
• Assist in UAT, release validation, and documentation of fixes or enhancements.
• Coordinate with technical team (Platform/Dev) to debug and resolve deeper system issues.
• Conduct training sessions or create user guides for new features or process changes.
• Communicate with stakeholders, business analysts, and end users to capture functional requirements.
• Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.

Required Skills:

• 0 to 2 years/Freshers of hands-on experience with Dynamics 365 CE functional support.
• Strong understanding of CE modules (Sales, Service, etc.) and business processes.
• Familiarity with configuring forms, views, dashboards, security roles, queues, etc.
• Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows.
• Basic understanding of Power Platform and its integration with Dynamics CE.
• Good communication skills to coordinate with business teams and technical staff.

Preferred Skills (Good to Have):

• Microsoft certification: PL-200, MB-910, MB-210, or similar.
• Exposure to Azure DevOps, work item tracking, and release pipelines.
• Experience working in an ITIL framework for support ticket management.
• Familiarity with Power BI, Excel templates, or reporting tools for CE.

4–6 Years

We are seeking a Project Operations Support Consultant to provide ongoing support and optimization of our client's Dynamics 365 Finance & Operations (F&O) and Project Operations environment.

Key Responsibilities:

• Support & Troubleshooting:
  

  • Troubleshoot and escalate issues as necessary, ensuring prompt and effective resolution.
    

  • Handle incident and service requests, ensuring adherence to service level agreements (SLAs).
    

• System Configuration & Maintenance:
  

  • Assist in configuring and maintaining various modules within Dynamics 365 F&O and Project Operations, including Finance, Supply Chain, and Human Resources.
    

  • Perform regular system checks, updates, and optimizations to ensure peak performance.
    

• System Enhancements & Process Improvement:
  

  • Assist in the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O.
    

  • Collaborate with developers and technical teams to address system customizations or integrations.
    

• Version Upgrades & Patches:
  

  • Support system upgrades, patches, and new releases of Dynamics 365 F&O, ensuring minimal business disruption and smooth transitions.
    

• Compliance & Security:
  

  • Ensure the application of necessary security protocols, compliance standards, and financial regulations within the system.
    

Essential Skills:

• Proven experience in a support role with Microsoft Dynamics 365 Finance & Operations (minimum 4 years).
  

• Experience with at least one of the following Dynamics 365 F&O modules: Finance, Supply Chain, Procurement, or HR and Project Operations.
  

• Strong understanding of ERP systems and business processes within finance and operations.
  

• Familiarity with Dynamics 365 Finance & Operations and Project Operations features, functionality, and configuration.
  

• Must have very strong X+ coding skills; OOPs concepts and Visual Studio experience is an advantage.
  

• Understanding of system integration and data migration techniques.
  

• Strong troubleshooting and problem-solving skills.
  

• Proven experience in designing, developing, and implementing D365 FO customizations using X+.
  

• Ability to create, design, and modify reports in Dynamics 365 FO.
  

• Experience with technical design, development, and testing of core Dynamics 365 FO apps.
  

• Experience working on full life cycle implementations across multiple versions of Dynamics FO.
  

• Ability to make technical recommendations for installation, modifications, and custom development.
  

• Ability to analyze user issues, identify root causes, and recommend solutions.
  

• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.
  

• Ability to work effectively in a team and independently.
  

• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  

Desirable Skills:

• Experience working in a customer-facing support role or consulting environment.
  

• Knowledge of Power Platform (PowerApps, Power Automate, Power BI) and its integration with Dynamics 365 F&O.
  

• Familiarity with Azure DevOps for issue tracking and release management.
  

• Experience with D365 FO Business Process Management (BPM) and Lifecycle Services (LCS).
  

4–6 Years

We are seeking a Project Operations Support Consultant to provide ongoing support and optimization of our client's Dynamics 365 Finance & Operations (F&O) and Project Operations environment.

Key Responsibilities:

• Support & Troubleshooting:
  

  • Troubleshoot and escalate issues as necessary, ensuring prompt and effective resolution.
    

  • Handle incident and service requests, ensuring adherence to service level agreements (SLAs).
    

• System Configuration & Maintenance:
  

  • Assist in configuring and maintaining various modules within Dynamics 365 F&O and Project Operations, including Finance, Supply Chain, and Human Resources.
    

  • Perform regular system checks, updates, and optimizations to ensure peak performance.
    

• System Enhancements & Process Improvement:
  

  • Assist in the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O.
    

  • Collaborate with developers and technical teams to address system customizations or integrations.
    

• Version Upgrades & Patches:
  

  • Support system upgrades, patches, and new releases of Dynamics 365 F&O, ensuring minimal business disruption and smooth transitions.
    

• Compliance & Security:
  

  • Ensure the application of necessary security protocols, compliance standards, and financial regulations within the system.
    

Essential Skills:

• Proven experience in a support role with Microsoft Dynamics 365 Finance & Operations (minimum 4 years).
  

• Experience with at least one of the following Dynamics 365 F&O modules: Finance, Supply Chain, Procurement, or HR and Project Operations.
  

• Strong understanding of ERP systems and business processes within finance and operations.
  

• Familiarity with Dynamics 365 Finance & Operations and Project Operations features, functionality, and configuration.
  

• Must have very strong X+ coding skills; OOPs concepts and Visual Studio experience is an advantage.
  

• Understanding of system integration and data migration techniques.
  

• Strong troubleshooting and problem-solving skills.
  

• Proven experience in designing, developing, and implementing D365 FO customizations using X+.
  

• Ability to create, design, and modify reports in Dynamics 365 FO.
  

• Experience with technical design, development, and testing of core Dynamics 365 FO apps.
  

• Experience working on full life cycle implementations across multiple versions of Dynamics FO.
  

• Ability to make technical recommendations for installation, modifications, and custom development.
  

• Ability to analyze user issues, identify root causes, and recommend solutions.
  

• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.
  

• Ability to work effectively in a team and independently.
  

• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  

Desirable Skills:

• Experience working in a customer-facing support role or consulting environment.
  

• Knowledge of Power Platform (PowerApps, Power Automate, Power BI) and its integration with Dynamics 365 F&O.
  

• Familiarity with Azure DevOps for issue tracking and release management.
  

• Experience with D365 FO Business Process Management (BPM) and Lifecycle Services (LCS).
  

Job Title: D365 CE - Support Consultant

Job Location: Hyderabad, India

Shifts: Rotational Shifts

Worksite: Onsite (100%)

About WCT:

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Summary:

We are seeking a detail-oriented and proactive D365 CE Application Support Consultant to support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus on functional issue resolution , user support , and system configuration to ensure smooth business operations.

Key Responsibilities:

• Act as L2/L3 support for functional and application-related issues in Dynamics 365 CE.
• Provide application support for modules like Sales , Customer Service , Marketing , or Field Service .
• Troubleshoot business process issues and resolve functional tickets raised by end-users.
• Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules).
• Assist in UAT , release validation , and documentation of fixes or enhancements.
• Coordinate with technical team (Platform/Dev) to debug and resolve deeper system issues.
• Conduct training sessions or create user guides for new features or process changes.
• Communicate with stakeholders, business analysts, and end users to capture functional requirements.
• Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.

Required Skills:

• 0 to 2 years/Freshers of hands-on experience with Dynamics 365 CE functional support .
• Strong understanding of CE modules (Sales, Service, etc.) and business processes.
• Familiarity with configuring forms, views, dashboards , security roles , queues , etc.
• Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows.
• Basic understanding of Power Platform and its integration with Dynamics CE.
• Good communication skills to coordinate with business teams and technical staff.

Preferred Skills (Good to Have):

• Microsoft certification: PL-200 , MB-910 , MB-210 , or similar.
• Exposure to Azure DevOps , work item tracking, and release pipelines.
• Experience working in an ITIL framework for support ticket management.
• Familiarity with Power BI , Excel templates , or reporting tools for CE.

4–6 Years

We are seeking a Project Operations Support Consultant to provide ongoing support and optimization of our client's Dynamics 365 Finance & Operations (F&O) and Project Operations environment.

Key Responsibilities:

Support & Troubleshooting:

Troubleshoot and escalate issues as necessary, ensuring prompt and effective resolution.

Handle incident and service requests, ensuring adherence to service level agreements (SLAs).

System Configuration & Maintenance:

Assist in configuring and maintaining various modules within Dynamics 365 F&O and Project Operations, including Finance, Supply Chain, and Human Resources.

Perform regular system checks, updates, and optimizations to ensure peak performance.

System Enhancements & Process Improvement:

Assist in the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O.

Collaborate with developers and technical teams to address system customizations or integrations.

Version Upgrades & Patches:

Support system upgrades, patches, and new releases of Dynamics 365 F&O, ensuring minimal business disruption and smooth transitions.

Compliance & Security:

Ensure the application of necessary security protocols, compliance standards, and financial regulations within the system.

Essential Skills:

Proven experience in a support role with Microsoft Dynamics 365 Finance & Operations (minimum 4 years).

Experience with at least one of the following Dynamics 365 F&O modules: Finance, Supply Chain, Procurement, or HR and Project Operations.

Strong understanding of ERP systems and business processes within finance and operations.

Familiarity with Dynamics 365 Finance & Operations and Project Operations features, functionality, and configuration.

Must have very strong X+ coding skills; OOPs concepts and Visual Studio experience is an advantage.

Understanding of system integration and data migration techniques.

Strong troubleshooting and problem-solving skills.

Proven experience in designing, developing, and implementing D365 FO customizations using X+.

Ability to create, design, and modify reports in Dynamics 365 FO.

Experience with technical design, development, and testing of core Dynamics 365 FO apps.

Experience working on full life cycle implementations across multiple versions of Dynamics FO.

Ability to make technical recommendations for installation, modifications, and custom development.

Ability to analyze user issues, identify root causes, and recommend solutions.

Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.

Ability to work effectively in a team and independently.

Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.

Desirable Skills:

Experience working in a customer-facing support role or consulting environment.

Knowledge of Power Platform (PowerApps, Power Automate, Power BI) and its integration with Dynamics 365 F&O.

Familiarity with Azure DevOps for issue tracking and release management.

Experience with D365 FO Business Process Management (BPM) and Lifecycle Services (LCS).

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Summary:  We are seeking a highly skilled Technical Support Manager with expertise in Microsoft Dynamics 365 Finance & Operations. This role involves providing Level 2 technical support on our Service Desk which includes troubleshooting, analysis, and resolving incidents and service requests of a technical nature. In addition, it also provides development capacity to our agile development team where we design, develop, and implement secure and scalable solutions to meet our business needs. Additionally, the individual may be involved technical elements of the platform – environments, CI/CD, configuration of ISV solutions, integrations, and general support of the platform.

Qualifications:

.

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

5+ years of directly-related or relevant experience with 2+ years in a managerial capacity, preferably in software designing and development or systems architecture.

Behavioral Skills:

Technical Skills:

Tools Knowledge:

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

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