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Trains employees in different facets of Insurance TPA operations for both voice and non-voice processes. Conducts training needs analysis in conjunction with the teams to plan for the training programs required for employees to ensure that client SLAs are met. Designs training materials for new hire training as well as for upskilling and redeployment.
Overview
+ Facilitates multi-week new hire training for Contact Center Associates (Academies) - email & chat
+ Performs analysis to understand client transactions in order to create process improvements.
+ Reviews and standardizes content as well as tailors material for specific situation.
+ Creates content for high-end (difficult/complex) topics.
+ Conducts/facilitates training on high-end (difficult/complex) topics.
+ Acts as consultant for respective service lines.
+ Leads development, design, delivery, evaluation, and management of training programs for the respective service line.
+ Participate in project transitions such as product launches.
+ Prepares training material and transition documents for new processes, accounts & clients programs for the respective service line.
+ May mentor a group of junior trainers.
This is a BPO Process & Communication Trainer for Insurance TPA.

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Courtyard by Marriott Navi Mumbai, Sector 7 Next to Gate No-5 D.Y. Patil Stadium, Navi Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of S&M, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
- 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Executes email marketing, and display advertising.
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
- Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).
- Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
- Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
- Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
- Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.
**Direct Marketing and Collateral Development**
- Coordinates and executes Hotel and F&B printed materials.
- Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
- Assists in the production of all property, F&B display, and temporary signage in hotel public areas.
- Promotes collection of competitors collateral and publicity on a monthly basis.
- Manages the execution of F&B direct marketing activities.
- Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
**General**
- Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.
- Helps with the publication of hotel's newsletter(s).
- Supports communications duties and functions as deemed necessary.
- Assists in the liaison and execution of joint F&B promotions.
- Works with eCommerce to verify the Hotel's website and related websites are updated on a regular basis.
- Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.
- Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
- Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.
- Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client, a rapidly expanding online retail business, is seeking a motivated and results-driven E-commerce Specialist to join their fully remote team. This role will be instrumental in optimizing our client's online sales channels, enhancing the customer experience, and driving revenue growth. You will be responsible for managing product listings, developing online marketing strategies, analyzing website performance, and ensuring a seamless online shopping journey. The ideal candidate will have a strong understanding of e-commerce platforms, digital marketing techniques, and a passion for online retail success.

Key Responsibilities:

• Manage and optimize product listings across various e-commerce platforms (e.g., Amazon, Flipkart, client's website).
• Develop and implement strategies to increase website traffic, conversion rates, and average order value.
• Execute online marketing campaigns, including SEO, SEM, social media marketing, and email marketing.
• Analyze website data and key performance indicators (KPIs) to identify trends and areas for improvement.
• Monitor and report on e-commerce sales performance, customer acquisition costs, and return on investment (ROI).
• Ensure product information is accurate, compelling, and optimized for search engines.
• Manage inventory levels and coordinate with fulfillment partners to ensure timely order processing and delivery.
• Enhance the customer experience by optimizing website usability, navigation, and checkout process.
• Conduct market research and competitor analysis to identify new opportunities and stay ahead of trends.
• Develop and execute promotional campaigns and special offers to drive sales.
• Collaborate with content creators and designers to develop engaging product descriptions and visual assets.
• Stay up-to-date with the latest e-commerce technologies and best practices.
• Handle customer inquiries and resolve issues related to online orders and purchases.
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• Bachelor's degree in Marketing, Business Administration, Digital Media, or a related field.
• Minimum of 3-5 years of experience in e-commerce management or digital marketing.
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• Solid understanding of SEO, SEM, social media marketing, and email marketing.
• Proficiency in web analytics tools (e.g., Google Analytics).
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication, organizational, and project management skills.
• Ability to work independently and manage multiple tasks effectively in a remote setting.
• Experience with online advertising platforms (e.g., Google Ads, Facebook Ads).
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This fully remote position offers a competitive salary, comprehensive benefits, and the opportunity to significantly impact the growth of an exciting online retail business.

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• Develop and execute e-commerce strategies to drive online sales and revenue growth.
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• Track and report on key e-commerce metrics and KPIs.

Qualifications:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Minimum of 3 years of experience in e-commerce management or digital marketing.
• Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong understanding of SEO, SEM, social media marketing, and email marketing.
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• Develop and implement digital marketing strategies to increase brand awareness and customer engagement.
• Manage and optimize e-commerce websites to improve user experience and conversion rates.
• Execute SEO/SEM campaigns to drive organic and paid traffic.
• Develop and manage social media marketing campaigns across various platforms.
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• Analyze website traffic, campaign performance, and e-commerce sales data using tools like Google Analytics.
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• Bachelor's degree in Marketing, Digital Media, Business Administration, or a related field.
• 3-5 years of experience in digital marketing and e-commerce roles.
• Proven experience with SEO/SEM tools (e.g., Google Ads, SEMrush), social media marketing, and content marketing.
• Proficiency in Google Analytics and other web analytics platforms.
• Experience with e-commerce platforms (e.g., Shopify, WooCommerce).
• Strong understanding of digital marketing best practices and emerging trends.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Ability to work independently and manage multiple projects in a remote environment.
• Experience with email marketing platforms is a plus.

Join our client's team and take a lead role in shaping their digital future. If you are a passionate digital marketer with a knack for e-commerce, we encourage you to apply.