580 Ecm Specialist jobs in India
Director - Content Strategy
Posted today
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Job Description
Company Description
About Us
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Role Overview
We are seeking a seasoned and visionary Director of Content Strategy to build and lead the content design practice within our Product Design organization. This is a critical leadership role that views content as a core design material, equal to pixels and code. You will be responsible for creating and executing a unified content strategy across the entire in-product user journey, and lead our team of technical writers that craft our support experience.
You will lead a team of UX writers and content strategists to craft everything from the perfect button label to comprehensive onboarding flows and help documentation. The ideal candidate is a passionate advocate for the user, a master of clear and concise language, and a systems thinker who knows how to create and govern a scalable content ecosystem for complex SaaS products.
Roles & Responsibilities
1. Content Vision & Strategy:
2. Team Leadership & Collaboration:
3. Execution & Impact:
Qualifications
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Director - Content Strategy
Posted today
Job Viewed
Job Description
Role Overview
We are seeking a seasoned and visionary Director of Content Strategy to build and lead the content design practice within our Product Design organization. This is a critical leadership role that views content as a core design material, equal to pixels and code. You will be responsible for creating and executing a unified content strategy across the entire in-product user journey, and lead our team of technical writers that craft our support experience.
You will lead a team of UX writers and content strategists to craft everything from the perfect button label to comprehensive onboarding flows and help documentation. The ideal candidate is a passionate advocate for the user, a master of clear and concise language, and a systems thinker who knows how to create and govern a scalable content ecosystem for complex SaaS products.
Roles & Responsibilities
1. Content Vision & Strategy:
- Develop and own the comprehensive content strategy for the entire product user journey, from initial onboarding to advanced feature adoption.
- Define, document, and champion the product's voice and tone, ensuring it is applied consistently to create a cohesive and trustworthy user experience.
- Establish a scalable framework for content creation, governance, and maintenance, including style guides, terminology databases, and localization best practices.
- Partner with senior leadership in Design, Research, Product, and Engineering to ensure content strategy is a key consideration in the product development lifecycle.
- Partner with our brand team to understand our company’s tone of voice and establish ways to extend that into the product and support experience.
2. Team Leadership & Collaboration:
- Build, lead, and mentor a high-performing team of UX writers, and KB/Tech writers, fostering a culture of excellence, clarity, and collaboration.
- Act as the company's leading advocate for content design, demonstrating its impact on user success, feature adoption, and business goals.
- Weave content strategy into the heart of the design process, collaborating deeply with product designers to shape information architecture, user flows, and interaction models.
- Partner with our CS organization to incorporate learnings from CS interactions into our documentation. Evaluate potential AI tools that could help with this.
3. Execution & Impact:
- Oversee the creation of clear, concise, and purposeful in-product copy—from microcopy to error messages and empty states—that guides users and helps them achieve their goals.
- Oversee our PLG tone of voice and use our in-product voice as a medium to increase our growth levers.
- Drive the strategy for a unified content ecosystem, ensuring a seamless experience between the UI, help documentation, release notes, and other user-facing product content.
- Leverage user research, data, and content audits to identify pain points and opportunities, making evidence-based decisions to improve the user experience through language.
- Be an advocate for and of AI. Evaluate how AI can help improve quality, consistency and delivery velocity across our portfolio.
Qualifications
- Experience: 10-12 years of experience in content strategy, UX writing, or content design, with at least 2 years in a people management and leadership role.
- Domain Expertise: A mandatory requirement. Your portfolio must showcase deep experience crafting content strategy and copy for complex digital products, preferably in a B2B SaaS environment.
- Leadership: Proven success in building a content design practice from the ground up or significantly scaling an existing team.
- Strategic Mindset: A demonstrated ability to think systemically, creating and implementing scalable content standards, governance models, and processes.
- Portfolio: A compelling portfolio of writing samples and case studies that demonstrates your ability to solve complex UX problems and drive business outcomes through content
- Education: Bachelor’s or Master’s degree in English, Journalism, Communications, HCI, or a related field.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Content, Strategy & Project Lead
Posted 23 days ago
Job Viewed
Job Description
25WD90627
**Position Overview**
We have great opportunity to join Autodesk as a Content, Strategy & Project Lead, to drive projects & initiatives. You will work on multiple projects, increasing your business acumen and network across the company. You will have full accountability on several projects and tasks, driving real change and improving the overall engagement & performance in our teams. You will use your experience in Content Creation to collaborate and communicate with colleagues and team leadership to create innovative and polished presentations, working cross multiple communication channels. Creating a presentation from a high level concept and presenting your deck back to the team. You will include in your CV/Resume examples of your projects and experiences as well as links to your website, podcast or other media examples.
We offer hybrid contracts, with no minimum office days. You will report to the Senior Manager, Global Projects, Global Customer Operations.
**Responsibilities**
+ Create and support events, both virtual and in person
+ Generate and deliver a communication plan across the business
+ Provide creativity and maintenance on all our SharePoint sites
+ Assess our business intelligence, improving analysis, highlighting improvements and recommendations to the leadership team
+ Create and curate engaging content, including blog posts, success stories, podcasts tutorials, and webinars
+ Own our recognition program across GCO, including the WOW awards and Applause. Identifying new ways to drive our recognition forward
+ Prepare key presentations for leadership and the wider team, gathering material, defining audiences, purpose and context, creating outline and draft, sharing to senior audience
+ Track program progress, evaluating outcomes, and identifying areas for improvement. Running analysis on metrics and reporting effectiveness to your manager and greater team
+ Build and maintain relationships with stakeholders, from all teams
+ Organise events in collaboration with the broader team
+ Create Content including Newsletters for distribution
+ Collaborate with Focus Groups and Round Tables, progressing to completion if/when required
+ Communicate and engage with colleagues through Slack and SharePoint channels
**Minimum qualifications**
+ You have 2 - 5 years' experience in a Content, Strategy & Project Lead role
+ You have proven experience in communication across Slack, Social media, Teams, SharePoint, Excel, Forms, Air table, PowerPoint, Power Bi, Adobe acrobat and ideally a working knowledge of content marketing, social media, PR, experiential marketing, and brand activation best practices.
+ You have excellent verbal and written communication skills, including the ability to present information clearly and concisely
+ You are creative with the skills to develop and enhance presentations in an effective way
+ You have the ability to build and maintain relationships with diverse stakeholders
+ Video creation and editing would be an advantage
+ You communicate ideas and suggestions through the Leadership team, on all aspects of engagement and communication
+ You are fluent English speaker with exceptional writing and storytelling skills-able to simplify complex topics into clear, engaging content
+ You have a degree in communications, marketing, public relations, or a related field or equivalent experience
#LI-SK1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
Manager - Content Strategy Events
Posted 6 days ago
Job Viewed
Job Description
Position: Content Manager – Mumbai
About GLG :
We, at GLG have been leaders of the global expert network industry for over 25 years with a strong legacy and are headquartered in New York (The World's Expert Insight Network | GLG glginsights.com ). Our people are our biggest assets, and we take pride in having close to 2900+ employees globally and continue growing at a fast pace.
About the Role:
GLG’s Thought Leadership team organizes high-impact live and virtual meetings that connect top global experts with business and investment leaders. These include roundtables, webcasts, teleconferences, and seminars. The Content Manager will focus on shaping and executing these events, especially for clients across Asia-Pacific, with a particular focus on Australia.
Key Responsibilities:
Content Development & Execution:
• Develop compelling event topics and discussion points in collaboration with client-facing teams
• Draft event-related content including agendas and speaker briefs
• Identify, source, and coordinate with expert speakers from GLG’s global network
• Host and moderate small-group sessions and expert panels
Project & Operational Management:
• Plan and execute events from ideation to delivery
• Support marketing and promotional efforts for events
• Coordinate logistics and provide administrative support as needed
Team Leadership & Cross-functional Collaboration:
• Ensure adherence to internal processes and timelines
• Manage speaker and client communication in coordination with internal stakeholders
• Deliver excellent customer service through clear and professional communication
Required Skills & Experience:
• 5+ years in Content strategy from journalism or former journalist / from editorial background
• Familiarity with the PE/finance industry (prior experience of Managing financial conferences will be a plus )
• Strong communication, organizational, and multitasking skills
• Ability to work independently and proactively with internal stakeholders
• A passion for curating engaging, high-quality content
Manager - Content Strategy Events
Posted today
Job Viewed
Job Description
Position: Content Manager – Mumbai
About GLG :
We, at GLG have been leaders of the global expert network industry for over 25 years with a strong legacy and are headquartered in New York (The World's Expert Insight Network | GLG glginsights.com). Our people are our biggest assets, and we take pride in having close to 2900+ employees globally and continue growing at a fast pace.
About the Role:
GLG’s Thought Leadership team organizes high-impact live and virtual meetings that connect top global experts with business and investment leaders. These include roundtables, webcasts, teleconferences, and seminars. The Content Manager will focus on shaping and executing these events, especially for clients across Asia-Pacific, with a particular focus on Australia.
Key Responsibilities:
Content Development & Execution:
• Develop compelling event topics and discussion points in collaboration with client-facing teams
• Draft event-related content including agendas and speaker briefs
• Identify, source, and coordinate with expert speakers from GLG’s global network
• Host and moderate small-group sessions and expert panels
Project & Operational Management:
• Plan and execute events from ideation to delivery
• Support marketing and promotional efforts for events
• Coordinate logistics and provide administrative support as needed
Team Leadership & Cross-functional Collaboration:
• Ensure adherence to internal processes and timelines
• Manage speaker and client communication in coordination with internal stakeholders
• Deliver excellent customer service through clear and professional communication
Required Skills & Experience:
• 5+ years in Content strategy from journalism or former journalist / from editorial background
• Familiarity with the PE/finance industry (prior experience of Managing financial conferences will be a plus )
• Strong communication, organizational, and multitasking skills
• Ability to work independently and proactively with internal stakeholders
• A passion for curating engaging, high-quality content
Manager - Content Strategy Events
Posted today
Job Viewed
Job Description
Position: Content Manager – Mumbai
About GLG :
We, at GLG have been leaders of the global expert network industry for over 25 years with a strong legacy and are headquartered in New York (The World's Expert Insight Network | GLG glginsights.com ). Our people are our biggest assets, and we take pride in having close to 2900+ employees globally and continue growing at a fast pace.
About the Role:
GLG’s Thought Leadership team organizes high-impact live and virtual meetings that connect top global experts with business and investment leaders. These include roundtables, webcasts, teleconferences, and seminars. The Content Manager will focus on shaping and executing these events, especially for clients across Asia-Pacific, with a particular focus on Australia.
Key Responsibilities:
Content Development & Execution:
• Develop compelling event topics and discussion points in collaboration with client-facing teams
• Draft event-related content including agendas and speaker briefs
• Identify, source, and coordinate with expert speakers from GLG’s global network
• Host and moderate small-group sessions and expert panels
Project & Operational Management:
• Plan and execute events from ideation to delivery
• Support marketing and promotional efforts for events
• Coordinate logistics and provide administrative support as needed
Team Leadership & Cross-functional Collaboration:
• Ensure adherence to internal processes and timelines
• Manage speaker and client communication in coordination with internal stakeholders
• Deliver excellent customer service through clear and professional communication
Required Skills & Experience:
• 5+ years in Content strategy from journalism or former journalist / from editorial background
• Familiarity with the PE/finance industry (prior experience of Managing financial conferences will be a plus )
• Strong communication, organizational, and multitasking skills
• Ability to work independently and proactively with internal stakeholders
• A passion for curating engaging, high-quality content
Content, Strategy & Project Lead
Posted today
Job Viewed
Job Description
Position Overview
We have great opportunity to join Autodesk as a Content, Strategy & Project Lead, to drive projects & initiatives. You will work on multiple projects, increasing your business acumen and network across the company. You will have full accountability on several projects and tasks, driving real change and improving the overall engagement & performance in our teams. You will use your experience in Content Creation to collaborate and communicate with colleagues and team leadership to create innovative and polished presentations, working cross multiple communication channels. Creating a presentation from a high level concept and presenting your deck back to the team. You will include in your CV/Resume examples of your projects and experiences as well as links to your website, podcast or other media examples.
We offer hybrid contracts, with no minimum office days. You will report to the Senior Manager, Global Projects, Global Customer Operations.
Responsibilities
Minimum qualifications
#LI-SK1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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Manager - Content Strategy Events
Posted 6 days ago
Job Viewed
Job Description
Position: Content Manager – Mumbai
About GLG :
We, at GLG have been leaders of the global expert network industry for over 25 years with a strong legacy and are headquartered in New York (The World's Expert Insight Network | GLG glginsights.com). Our people are our biggest assets, and we take pride in having close to 2900+ employees globally and continue growing at a fast pace.
About the Role:
GLG’s Thought Leadership team organizes high-impact live and virtual meetings that connect top global experts with business and investment leaders. These include roundtables, webcasts, teleconferences, and seminars. The Content Manager will focus on shaping and executing these events, especially for clients across Asia-Pacific, with a particular focus on Australia.
Key Responsibilities:
Content Development & Execution:
• Develop compelling event topics and discussion points in collaboration with client-facing teams
• Draft event-related content including agendas and speaker briefs
• Identify, source, and coordinate with expert speakers from GLG’s global network
• Host and moderate small-group sessions and expert panels
Project & Operational Management:
• Plan and execute events from ideation to delivery
• Support marketing and promotional efforts for events
• Coordinate logistics and provide administrative support as needed
Team Leadership & Cross-functional Collaboration:
• Ensure adherence to internal processes and timelines
• Manage speaker and client communication in coordination with internal stakeholders
• Deliver excellent customer service through clear and professional communication
Required Skills & Experience:
• 5+ years in Content strategy from journalism or former journalist / from editorial background
• Familiarity with the PE/finance industry (prior experience of Managing financial conferences will be a plus )
• Strong communication, organizational, and multitasking skills
• Ability to work independently and proactively with internal stakeholders
• A passion for curating engaging, high-quality content