4,820 Ecommerce Account Handling jobs in India

Company Overview

Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.

Job Overview

We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.

Qualifications and Skills

• Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
• Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
• Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
• Good in communication, with the ability to express thoughts and information clearly and concisely.
• Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
• Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
• Deep product knowledge and ability to clearly explain product features and benefits to customers.
• Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
• Experience with social media customer service, engaging with customers and answering inquiries on various platforms.

Roles and Responsibilities

• Provide excellent customer support through various channels including phone, email, live chat, and social media.
• Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
• Manage customer records by accurately entering and updating information in the CRM system.
• Monitor live chat and email queues to ensure timely responses to customer queries.
• Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
• Stay updated with product knowledge to provide accurate information and assistance to customers.
• Collaborate with team members and other departments to improve customer service and product offerings.
• Participate in training sessions to enhance skills and knowledge of customer service best practices.

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The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Other Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Communication
• You are adaptable and thrive in changing environments
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders

What's on Offer?

• Attractive Salary & Benefits
• Leadership Role
• Opportunity to make a positive impact

We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

Salary and shift Timing:

Starting salary for Fresher: 23K + Incentives

Salary for Experience: UPTO 40K + Incentives (Depends On Interview)

Shift time: Rotational

5 Days working (Week off also Rotational)

Company Overview

BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .

Job Overview

Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.

Qualifications and Skills

• Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
• Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
• Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
• Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
• Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
• Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
• Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
• Basic proficiency in using computer applications and customer relationship management software helps streamline operations.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
• Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
• Maintain thorough and accurate customer service records in the ticketing systems.
• Collaborate with team members and other departments to resolve complex customer issues.
• Continuously improve through feedback and actively participate in training and development programs.
• Contribute to customer retention efforts by providing exceptional service and follow-up.
• Assist in maintaining up-to-date product information and resources to enhance customer interactions.
• Stay informed about company products, services, and policies to better serve customers.

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The Role

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.

Ideal Profile

• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Good Communication
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments
• You are adaptable and thrive in changing environments

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Flexible working options

Job description

Job Description -

 Job Title: Customer Service

 Location: Vikhroli,West Mumbai

 Job Type: Full-time

Salary - 15000 to 18000

 Job Summary:

We are seeking a highly skilled Customer Feedback Specialist to join our team. As a Customer Feedback Specialist, you will be responsible for collecting, analyzing, and interpreting customer feedback to inform business decisions. Your goal will be to identify trends, patterns, and insights that drive customer satisfaction and loyalty.

Interested Candidate Can Share There Resume -

Email -

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Mininum Qualifications and Skills:

Hiring for Domestic L2 Process

Location: Indore (Work From Office)

Walk-in Telephonic Interview

Immediate Joining

Requirements:

- Excellent English Communication

- Education: 12th, Graduate, Post Graduate

- 1 Year Experience in BPO is Mandatory

Salary: 27,000

Shifts: Rotational (Majorly Day)

Work Days: 5 days

Perks:

- 15 Days Hotel Accommodation

- Train/Bus Ticket Covered by the Company

- 10,000 Relocation Bonus for 350 km or more