5,721 Ecommerce Account Handling jobs in India

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Mininum Qualifications and Skills:

Location: Pan India

Type : Work From

Home

Salary Range: 12, (In hand) + 2,000 (net allowance ) + incentives

Qualification / Education and other Requirements:

Education- Any 10th

, 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)

Excellent verbal and written communication.

Good Interpersonal skills, numerical and analytical ability.

Decision making skills.

Language required: English, Hindi, Kannada OR English, Hindi, Telugu OR

English, Kannada, Tamil.

Proficient in MS-Office (Excel, Word).

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

Comfortable with working 6 days a week and the week off will be on weekday.

**Laptop with webcam, good speed Internet connection and power backup is a must**

About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. No Broker is the 37th

Indian Startup to have entered the Unicorn club in 2021.

For more Information, PFB Company Link for your reference.

No-broker is the first prop-tech real estate startup, which has raised $5 million in funding from

We are looking forward to associating with you in terms of our requirements at No Broker.

Role and Responsibility Customer Service Expert L-1

Act as relationship manager for the Paid customers of No Broker.

Build sustainable relationships and trust with customer accounts through

open and interactive communication.

Identify and assess customers needs.

Service customer in finding the right tenant / house as per the requirement of customer.

Dial outbound and attend inbound calls of customer and leads.

Use internal tools and methods to provide best possible service to the customer.

Negotiate with leads on behalf of customer.

Keep customer up-to date on the progress of his account.

Follow communication procedures, guidelines and policies.

Go extra mile to provide excellent customer service.

About Training - Training will be provided for initial few days for an employee to understand end to

end process.

Company Overview

GoodVibes Placement Services, a recruitment and outsourcing firm based in Indore since 2019, is renowned for its effective placement of highly qualified professionals across senior, middle, and junior management levels. Specializing in understanding and meeting company needs, GoodVibes ensures client satisfaction through exceptional service and a mission dedicated to reducing unemployment in India. The headquarters is located in Indore, Madhya Pradesh.

Job Overview

We are seeking a dedicated Junior Customer Service Representative for full-time employment with GoodVibes Placement Services. The position is open in Indore . Candidates should possess 1 to 3 years of relevant work experience and be eager to ensure customer satisfaction and effective service.

Qualifications and Skills

• Proven experience in customer service roles, with 1 to 3 years of experience being ideal for this position.
• Must have customer service skills aimed at ensuring customer satisfaction (Mandatory skill).
• Excellent communication and interpersonal skills to interact with clients and understand their service needs.
• Familiarity with Customer Relationship Management (CRM) systems for effective customer handling.
• Ability to work efficiently in a Business Process Outsourcing (BPO) environment.
• Strong problem-solving capabilities to address client issues effectively and swiftly.
• Adaptability to work in a fast-paced environment while maintaining a positive attitude.
• Customer satisfaction skills are crucial, focusing on understanding and fulfilling customer requirements (Mandatory skill).

Roles and Responsibilities

• Handle inbound and outbound calls with professionalism and dedication to customer satisfaction.
• Resolve customer queries and complaints efficiently to enhance customer service experience.
• Interact with customers to provide information about products or services and keep accurate records of customer interactions.
• Use customer relationship management (CRM) systems to track and monitor service requests and responses.
• Proactively engage with clients to address their needs and improve service delivery standards.
• Identify operational challenges and develop practical solutions to enhance service quality.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to improve customer support processes and enhance service offerings.

Process - Kotak securities (Stock Market Chat process)

Designation-Customer Support Associate (CSA).

Role: Resolve customer queries and complaints over Chat

Eligibilty - Graduate + Min 6 months of experience of customer service (BPO/BFSI) is mandatory

Age Criteria -18 to 35 Years

Shift Timing
Male/Females – Day Shift 8 am to 8 PM (Any 10hrs)

Location is chandivali andheri East

5 Days Working

2 Rotational Weeks Off

Salary: 
19.9k To 21.5k in hand

About Company

IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support, property preservation services and bespoke one-off creative solutions, we empower our clients to gain a commercial advantage in their marketplaces. We partner with over 150 different staffing brands across the UK, Europe, Australia, North America, New Zealand, Middle East, and Africa. Our support helps them to efficiently increase their fill rates, strengthen customer loyalty, lower internal costs, and enhance profitability. Our dedication to excellence is shared by our team of over 3000+ employees, who operate 24/7 to deliver an exceptional service for your business.

We explore new ideas and generate long-term solutions for our clients. As a part of our commitment to deliver at the highest quality, we closely adhere to, and constantly monitor, changes in regulatory control to ensure our services meet the latest legal requirements worldwide. IMS People is a GDPR compliant and ISO 9001:2015, ISMS ISO/IEC 27001:2013 and Cyber Essentials certified organization. We are a part of the highly regarded Empresaria Group plc UK that operates in more than 19 countries with over 100 offices and listed on the London stock exchange.

Company Name IMS People (Interactive Manpower Solutions Pvt. Ltd.)

Job Title -Recruitment Consultant/ Junior Recruitment Consultant

Division ORS US

Shift Timings 6:30PM 3:30am (9 Hours) or 7:30pm 4:30am (9 Hours)

Job Location Ahmedabad

Reports to Team Lead/ Assistant Operations Manager

If you can help us recruit faster and more effectively, we would like to meet you. You will play an important part in building a strong brand for our company to ensure we attract, hire, and retain the most qualified employees for our clients.

Roles and Responsibilities-

• Sourcing the candidate from various sources like job Portals, Database, references etc.
• Submit qualified candidates to open job requirements
• Foster long-term relationships with candidates
• Willing to work on tight deadlines.
• Perform pre-screening calls to analyse applicants abilities

Job Qualifications -

• 
  
• Excellent verbal and written communication skills
• Strong desire to self-learn
• Comfortable with high speed working under pressure
• Diploma or bachelors degree

Benefits-

• You will be working with award winning organization (Dream Company to work, Best place to work and The Global outsourcing 100 -IAOP) we can add other awards
• Excellent Incentives
• 5 Days Working
• Get exposer working with fortune 100 clients globally.
• Internet Reimbursement.
• Extensive Training Program
• Subsidiary food available during working hours
• Mediclaim
• Attractive Referral Bonus
• Monthly R&R
• World class infrastructure with unlimited tea and coffee
• Sporting events and corporate gathering
• Access to an indoor game and recreation area

Regards,

Parth Patel

We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

Salary and shift Timing:

Starting salary for Fresher: 23K + Incentives

Salary for Experience: UPTO 40K + Incentives (Depends On Interview)

Shift time: Rotational

5 Days working (Week off also Rotational)

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Flexible working options

The Job

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.

The Profile

• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Good Communication
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments
• You are adaptable and thrive in changing environments

The Employer

Our client connects exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.

Company Overview

Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.

Job Overview

We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.

Qualifications and Skills

• Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
• Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
• Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
• Good in communication, with the ability to express thoughts and information clearly and concisely.
• Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
• Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
• Deep product knowledge and ability to clearly explain product features and benefits to customers.
• Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
• Experience with social media customer service, engaging with customers and answering inquiries on various platforms.

Roles and Responsibilities

• Provide excellent customer support through various channels including phone, email, live chat, and social media.
• Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
• Manage customer records by accurately entering and updating information in the CRM system.
• Monitor live chat and email queues to ensure timely responses to customer queries.
• Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
• Stay updated with product knowledge to provide accurate information and assistance to customers.
• Collaborate with team members and other departments to improve customer service and product offerings.
• Participate in training sessions to enhance skills and knowledge of customer service best practices.